Clarence House & Granary

53 West Street, Horncastle LN9 5JE
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9.0 16 Reviews
  • Clarence House & Granary, Horncastle
Clarence House & Granary provides twenty-one places in total for clients with learning disabilities, eight of which are available within in semi-independent living unit within the grounds of the main home.

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Care Provided by Clarence House & Granary

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Learning Disability
  • Younger Adults
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Eleanor Wybrow (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 18+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Clarence House & Granary

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room

Clarence House & Granary Reviews (16)

9.0

Clarence House & Granary has a Review Score of 9.0 (8.967) out of 10, based on 5 reviews in the last 2 years. Over all time Clarence House & Granary has 16 reviews.

Overall Experience

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  • 5
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Date Published

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11

Review from A L (Sister of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is continually reassured by the excellent level of care of our sister. The level of understanding and response to our sister's care needs as she ages, brings us considerable comfort.
We are most grateful to all the staff and manager.

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Review from G B (Sister of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the whole experience in Clarence House has exceptional qualities. Even with complicated needs and expectations overall a well-grounded lifestyle can be enjoyed. Our resident is given amazing support and shown care and affection, keep up the good work!

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Review from J M (Sister of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother resides at Clarence House in Horncastle, he has his own little flat that he loves, he gets very well looked after by all staff, meals are all cooked, he enjoys the food he has help with his washing and cleaning his flat, by his one to one. All residents get taken out on trips and holidays.
The staff are very friendly, helpful and are caring also they are discrete when needed. I have to say a big, big thank you to the manager and all of her staff as I have no worries about my brother's care.

Reply from Kate Tipper, Sales co ordinator at Clarence House & Granary

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from Tracey M (Sister of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Clarence House and Granary are always friendly and welcoming. My sister is well cared for and is treated with dignity and respect at all times. Staff appear knowledgeable about the service users and act in a professional manner at all times.

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Review from Elizabeth A (Mother of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to the restrictions during the pandemic, my daughter was unable to leave her residence. This has had a knock-on effect on her weight, mobility and well-being. When I voiced my concern the manager suggested having some one-to-one hours to support my daughter to be more active. She has been walking
around the local area with staff and has just been referred by the doctor for a 12-week course at the gym. This will cover fitness, diet and well-being. Helping my daughter in the long term.

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Review from Derek B (Stepfather of Resident) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found compassionate people at all times when I visited. Even in the pandemic, they all were very professional.

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Review from Nadia K (Stepmother of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clarence House & Granary Care Home in Horncastle is such a wonderful home for the residents. Whenever I have visited in the past few years (I live abroad) I can feel the warm atmosphere, the homeliness and the kindness of everyone is immediate. The manager and all the carers do everything they can to
help their residents, make them feel safe and loved and alive. This is an extraordinary achievement, particularly throughout the Corona times. Whenever I ring I can always talk to someone who will help me with any questions I may have. When my stepson had to go to hospital in the summer, it felt like one of their children were in hospital, their care, kindness, attention and presence were remarkable. The manager has created a unique home, she is a very gifted and creative leader, organizer, manager and carer. Everyone working there who I have encountered is a gem, both highly personal and professional and I would like to thank everyone.

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Review from Mavis G (Mother of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughter has only been at Clarence House & Granary Care Home since December 2021. I have been very pleased with the way she has settled in and I think this is down to the home manager and staff. She is always cheerful and happy whenever I phone her. If I have a concern I feel that I can always phone
the home and speak to either the home manager or my daughter's key worker and if they are not available another member of the staff will deal with the problem. My daughter always speaks favourably regarding meals and if there is something she does not like she is offered an alternative. Regarding the activities side, there does appear to be quite a lot arranged for the resident whether indoors or out, e.g. cinema or shopping, which I do hope continues as I do feel this is very important.
Regarding decorating etc., I know there is a rolling programme and my daughter's room has just been decorated. However, I do feel that the outside of the home does need attention sometime soon as this is looking in a poor state of repair. Overall, Clarence House is excellent.

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Review from S C (Respite Resident) assisted by family/friend published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay and would be happy to visit again. Both staff and residents were very kind and helpful and I enjoyed the activities that we did.

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Review from S F (Mother of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son moved here in September. The staff are wonderful, very enabling, nothing is too much for my son. He has made loads of new friends and has settled really well. He loves going on days out and getaway club. He is a very cheeky, happy, cheerful person. I couldn't want more from a residential home
than what he is already getting. I can't praise the staff enough for their generosity and making us happy knowing that my son is happy and safe and well looked after.

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Review from Beryl E (Mother of Resident) published on 23 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very happy and contented.


The staff are always friendly and welcoming. The home is always very clean and the residents look happy.


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Review from D G (Brother of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been based at Clarence House as a resident for a number of years and is happy and well adjusted. There are a number of activities organised, which keep him occupied, active and engaged. The staff are extremely caring and professional. He has Down's Syndrome and his needs are well catered
for.

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Review from Norah C (Sister of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If all care home managers could visit Clarence House and see how the residents are cared for and managed and then adapted Clarence House scenario, there would be no complaints about care homes ever again. It's a wonderful feeling to know my brother is so well cared for especially living so far away.
The manager and staff both past and present deserve to be recognised for their caring and thoughtfulness. In my eyes, these people are unsung heroes and I hope they can be recognised as such.

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Review from Alan B (Private Carer of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and manager very good. They are doing a very good job.

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Review from Keith B (Brother of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately I was unable to attend the last review, as I feel safe that my brother receives good care and normally I can rely on the staff. I will try to attend next review when planned. If you will let me know as I don't live locally.

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Review from Barbara D (Cousin of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent home with an all round high standard.

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Current Review Score: 9.0 (8.967)

Overview of Review Score

The Review Score of 9.0 (8.967) out of 10 for Clarence House & Granary is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Clarence House & Granary is calculated as follows: ( (33 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 60 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Clarence House & Granary is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Clarence House & Granary

What types of Care is Clarence House & Granary registered for?

Learning Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Clarence House & Granary provide?

Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Clarence House & Granary have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Clarence House & Granary?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Clarence House & Granary to the centre of Horncastle?

0.3 mile(s) as the crow flies, distance by road may be significantly further.