The Cottage

Nocton Hall, Nocton, Lincoln LN4 2BA
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8.0 15 Reviews
  • The Cottage, Lincoln
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Care Provided by The Cottage

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sharon Sills (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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The Cottage Reviews (15)

8.0

The Cottage has a Review Score of 8.0 (8.042) out of 10, based on 1 reviews in the last 2 years. Over all time The Cottage has 15 reviews.

Overall Experience

  • 11
  • 3
  • 0
  • 0
  • 1

Date Published

15
0
0
1
14

Review from Debbie F (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a crisis, my dad has been a resident at The Cottage since December 2022. My overall experience of the home so far is excellent. The staff and management are super caring and friendly. My dad is back to his old self after years of self-neglect. He is joining in the activities (which are excellent)
and has fitted in so well. I cannot thank the staff enough for getting my dad back. I would highly recommend.

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Review from Gareth L (Son of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cottage care home at Nocton is amazing because all the management and staff care and I cannot praise them enough. The Cottage is a happy place and is like a family. The care my dad received until he passed was of the highest possible level - care, consideration and dignity at all times.

Reply from Sonia Bhandal, Owner at The Cottage

Thank you for your kind words, The Cottage staff are a great team.


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Review from T J (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for Mum continues to be the best, she lives in a warm, safe, caring and clean environment. During the time of covid, the staff maintained this to ensure her daily life was maintained to this standard. I am very grateful to everyone involved in her care and well-being.

Reply from Sonia Bhandal, Owner at The Cottage

Thank you for your kind words. Our staff all work really hard to provide the best service.


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Review from Charlotte P (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Cottage are always really positive and helpful. They look after Mum really well and keep me informed on how she is and what she's been up to. I love the activities that take place, I think these are really important for Mum's health and wellbeing. Mum is very well fed and is doing really
well at The Cottage.

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Review from Maureen B (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident in The Cottage for a few years, the care she received from all the staff was excellent all the time, from all staff, the one thing I loved most was receiving a Xmas card from my mum which I hadn't had for a few years but with the wonderful key worker helping her and posting the
card for her was such a wonderful gift for me, the activities they do with the residents is excellent keeping them active even doing the gardening and planting of pots, I would recommend this home to people, it is in a lovely setting and the home is clean and well equipped, I thank all the staff for the wonderful care my Mum received.

Reply from Sonia Bhandal, Owner at The Cottage

Thank you for your kind words. The staff are amazing and they all work hard.


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Review from Marilyn U (Daughter of Resident) published on 7 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been cared for by the wonderful staff at The Cottage since 2017. She has become part of the family in this lovely care home. Whilst it is quite a small community in comparison with other care homes, the residents are made to feel part of a family.


The staff are kind and caring, making

sure Mum is well health-wise, mentally, and comfort-wise. Definitely not an easy job looking after a 90-year-old lady with dementia, I know, but they do a grand job.
They provide plenty of distractions/activities and appear to really want to help Mum's life to be as enjoyable as it can be in the circumstances.


They keep me informed of any issue or problem, contacting me immediately, and throughout the pandemic to my knowledge, they did not have one case of covid in the home - a credit to their vigilance.


I would definitely recommend this home without any concerns.


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Review from Keith P (Son of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What an awful experience we had, managed to get her out.
A terrible manager who spoke about someone else’s health and then admitted she was mistaken. Left in the room without to or anything from 5 pm until morning.

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Review from Helen S (Daughter of Resident) published on 30 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the care home for over 5 years until her death in February. She was so well looked after by the kind and caring staff. I never had a moment's concern even during lockdown when I wasn't able to see her. The staff have to be commended through lockdown and when the home opened again for
visiting - there were no Covid cases. I was always kept well informed and there was always someone to speak to if I had any questions. They also gave fantastic support to me and particularly in her final weeks when she became very ill. I cannot recommend the home highly enough.

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Review from Clare H (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care they have shown my mum. Nothing is too much trouble and everyone really cares!

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Review from D G (Husband of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well organised care home, excellent management and staff. My wife was very well looked after and comfortable.

Reply from Sonia Bhandal, Owner at The Cottage

Thank you for your kind words and choosing us as your home. It has been a pleasure to look after your wife. Our staff will certainly be pleased to know how much they are appreciated and work hard.


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Review from Linda B (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful staff, always available to discuss problems. Food good variety. Clean and tidy. Quick to call in outside help if required. Always kept up to date with care.

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Review from Linda T (Friend of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely wonderful home. Professional but very friendly staff, always made welcome and my friend's care is second to none. Would highly recommend.

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Review from Darren L (Son of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in the care of the staff at The Cottage for three years after my wife and I cared for her at our home. The staff are fantastic. My mum had a stroke recently and the recovery has made is astonishing. This is all down to the care and support the staff have provided. I cannot thank
the staff enough for the love and help they have shown to my mum. This home is one of the best in the country.

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Review from Wendy S (Daughter-in-law of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is well looked after even though she can be rather trying at times.

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Review from Patricia G (Sister of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident since April 2015 and we always find that she is well looked after and seems very content.

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Current Review Score: 8.0 (8.042)

Overview of Review Score

The Review Score of 8.0 (8.042) out of 10 for The Cottage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Cottage is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.125 Points relating to the number of positive Reviews for The Cottage is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 1 Positive Reviews ÷ 8 = 0.125

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Cottage

What types of Care is The Cottage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Cottage provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does The Cottage have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Cottage?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is The Cottage to the centre of Lincoln?

6.9 mile(s) as the crow flies, distance by road may be significantly further.