Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Digby Court has a Review Score of 9.5 (9.506) out of 10, based on 15 reviews in the last 2 years. Over all time Digby Court has 47 reviews.
Review from Adrian S (Son of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carole T (Husband of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Catlin W (Granddaughter of Resident) published on 21 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J K (Daughter of Resident) published on 9 January 2025
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your review. We are glad that your mum is happy at Digby court and enjoys taking part in the activities.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L G (Daughter of Resident) published on 12 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your kind review, and we would like to take this opportunity to say we are sorry for your loss.We are glad you and your loved ones had a positive experience whilst being part of the family at Digby Court. The team greatly appreciate your kind words and recommendation.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S L (Daughter of Resident) published on 30 July 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your lovely review. The team appreciate your feedback and kind words, we are also pleased that your mum is happy at Digby Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Sister-in-law of Resident) published on 29 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your lovely review. The team really appreciate your feedback, and are glad they are able to put your mind at ease with any concerns you may have.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Edwin L (Brother of Resident) published on 29 July 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you very much for taking the time to write us a review. We're delighted to have your brother with us, and so pleased that he feels happy and supported here. We appreciate your positive feedback on our team and take on board your comments. We always welcome feedback as it helps us to improve. If there is anything else we can do to support your brother or the rest of your family, please just let us know.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Wife of Resident) published on 23 July 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your kind review. We are pleased to hear your husband has settled in well at Digby court, and the staff really appreciate your kind feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Daughter-in-law of Resident) published on 21 February 2024
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your review. We are pleased to inform you our activities coordinator has got multiple activities planned for all residents and family members to enjoy. For more information about activities, please speak to the team at Digby Court.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Wife of Resident) published on 31 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your review. We are sorry to hear your experience is below the usual OSJCT standard. The manager is aware of this review and would be more than happy for you to contact her to resolve these issues.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Wife of Resident) published on 29 January 2024
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your lovely review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin D (Husband of Resident) published on 25 January 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for taking the time to write your lovely review. We are glad to hear you feel welcome when visiting Digby Court, we will pass your comments onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa L (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Digby Court
Thank you for your kind words. We are happy to inform you that a new activities coordinator will be starting soon and we will pass your comments onto the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K M (Sister of Resident) published on 18 April 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Digby Court
Thank you for taking the time to write us a review. I'm glad your sister is happy at Digby Court. Please don't hesitate to ask if there is anything you or your sister needs.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R C (Nephew of Resident) published on 26 October 2022
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M S (Daughter of Resident) published on 17 June 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith B (Son of Resident) published on 13 May 2022
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C M (Niece of Resident) published on 11 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from I H (Son of Resident) published on 4 May 2022
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.506) out of 10 for Digby Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.506 for Digby Court is calculated as follows: ( (108 Excellents x 5) + (53 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.506
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Digby Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Apr 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Head of Care
Joined: 2021
Michaela is the Head of Care at Digby Court, she has over 8 years of experience in the care industry.
Michaela joined the Trust in 2021 after relocating to Lincolnshire from Rutland, where she worked in a care home for 5 years. She worked her way up from Care Assistant to Senior Care Assistant in just under a year. Whilst also gaining her NVQ Level 2 and 3 qualifications in Health and Social Care.
Michaela joined the Trust as a Night Lead, and after just a few months she moved up to the Head of Care role. Michaela is currently the Medication Lead for Digby Court and is undergoing training to become a Safeguarding Ambassador as she wants to empower both staff and the residents. She has just been enrolled to undergo her Level 5 Diploma in Leadership and Management for Adult Care, striving to complete this by 2024.
Michaela realised her passion for care when she studied Nursing, Michaela decided to leave the course in year 2 as she felt that not enough time was given to patients. She said: “I enjoy working in a care home setting as the residents become family. We get to know them, and they get to know us. This includes their loved ones who visit too. Growing up I experienced my grandma living with Alzheimer's and she lived in a care home. I just want to do my best to see all residents have that family feel when under our care.”
In Michaela's spare time, she likes to do arts and crafts, making scrabble boards and doing jigsaws. She has a house rabbit called Bob who she absolutely adores and is hoping to soon bring him in to meet the family at Digby Court.
Job Title: Administration Assistant
Fay is Digby Court's Administration Assistant.
Fay started her working career in Peebles, Scotland in a family-run department store, from there she moved to Germany and worked for the RAF. After she returned from Germany, Fay worked at Doncaster College, Interflora, and Supported Housing before embarking on her career with the OSJCT here at Digby Court.
We asked Fay what she likes about working in the care industry, and here's what she said, "I enjoy my role here at Digby Court as Admin. My office is situated at the front of reception, and I am usually the first person any visitors see, so I try really hard to be upbeat and friendly but professional at all times. I enjoy the day-to-day work that comes under my remit, but what is the absolute best thing about working here is the residents. I could never care, and I take my hat off to those that do. Furthermore, I get to spend time and interact with all residents on a daily basis, and they always bring a smile to my face, it is my biggest joy in work."
