Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Digby Court has a Review Score of 9.5 (9.506) out of 10, based on 15 reviews in the last 2 years. Over all time Digby Court has 47 reviews.
Review from A B (Friend of Resident) published on 31 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Angela H (Relative of Resident) published on 25 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John S (Brother of Resident) published on 13 January 2017
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Brian (Stepson of Resident) published on 9 January 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilary C (Daughter of Resident) published on 3 January 2017
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lesley B (Daughter of Resident) published on 20 April 2016
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie F (Daughter of Resident) published on 5 January 2016
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.506) out of 10 for Digby Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.506 for Digby Court is calculated as follows: ( (108 Excellents x 5) + (53 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.506
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Digby Court is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Apr 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Head of Care
Joined: 2021
Michaela is the Head of Care at Digby Court, she has over 8 years of experience in the care industry.
Michaela joined the Trust in 2021 after relocating to Lincolnshire from Rutland, where she worked in a care home for 5 years. She worked her way up from Care Assistant to Senior Care Assistant in just under a year. Whilst also gaining her NVQ Level 2 and 3 qualifications in Health and Social Care.
Michaela joined the Trust as a Night Lead, and after just a few months she moved up to the Head of Care role. Michaela is currently the Medication Lead for Digby Court and is undergoing training to become a Safeguarding Ambassador as she wants to empower both staff and the residents. She has just been enrolled to undergo her Level 5 Diploma in Leadership and Management for Adult Care, striving to complete this by 2024.
Michaela realised her passion for care when she studied Nursing, Michaela decided to leave the course in year 2 as she felt that not enough time was given to patients. She said: “I enjoy working in a care home setting as the residents become family. We get to know them, and they get to know us. This includes their loved ones who visit too. Growing up I experienced my grandma living with Alzheimer's and she lived in a care home. I just want to do my best to see all residents have that family feel when under our care.”
In Michaela's spare time, she likes to do arts and crafts, making scrabble boards and doing jigsaws. She has a house rabbit called Bob who she absolutely adores and is hoping to soon bring him in to meet the family at Digby Court.
Job Title: Administration Assistant
Fay is Digby Court's Administration Assistant.
Fay started her working career in Peebles, Scotland in a family-run department store, from there she moved to Germany and worked for the RAF. After she returned from Germany, Fay worked at Doncaster College, Interflora, and Supported Housing before embarking on her career with the OSJCT here at Digby Court.
We asked Fay what she likes about working in the care industry, and here's what she said, "I enjoy my role here at Digby Court as Admin. My office is situated at the front of reception, and I am usually the first person any visitors see, so I try really hard to be upbeat and friendly but professional at all times. I enjoy the day-to-day work that comes under my remit, but what is the absolute best thing about working here is the residents. I could never care, and I take my hat off to those that do. Furthermore, I get to spend time and interact with all residents on a daily basis, and they always bring a smile to my face, it is my biggest joy in work."
