Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Eresby Hall has a Review Score of 9.7 (9.711) out of 10, based on 11 reviews in the last 2 years. Over all time Eresby Hall has 53 reviews.
Review from J S (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Value for Money
Review from Richard C (Son of Resident) published on 22 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Mark M (Son of Resident) published on 7 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Mike C (Nephew of Resident) published on 7 March 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Judith H (Friend of Resident) published on 14 October 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Donella Savage, Home Manager at Eresby Hall
Thank you for taking the time to write a review. I am pleased that you find Eresby Hall a happy and friendly home. I note your comments regarding the air fresheners and seating in the dining room, which we will action accordingly.
Facilities
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Value for Money
Review from P L (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from G D (Son of Resident) published on 9 September 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Vera W (Wife of Resident) published on 26 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from S T (Daughter of Resident) published on 26 August 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Management
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Value for Money
Review from R C (Friend of Resident) published on 22 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Madelane B (Resident) published on 15 August 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Chris S (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from John W (Husband of Resident) published on 18 September 2015
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.7 (9.711) out of 10 for Eresby Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.711 for Eresby Hall is calculated as follows: ( (98 Excellents x 5) + (23 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 128 Ratings = 4.711
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Eresby Hall is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2019
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2014
Alison has been a Home Manager at more than one of our care homes and has been with the Trust for over 5 years.
Job Title: Head of Care
Joined: 2019
Terri has worked at Eresby Hall since early 2019, Terri initially joined as a Carer but quickly progressed to a Care Leader and has been in her role as Head of Care since April 2021. Terri enjoys working with the team at OSJCT, she believes that the teamwork she sees on a daily basis is what makes the residents feel safe and secure in their own home. Terri says, “the atmosphere every day at Eresby Hall is one of fun, laughter and most of all care”. When Terri is not at work, she enjoys spending quality time with her 3 children and her husband.
Job Title: Administrator
Joined: 2020
Emma has been the Administrator at Eresby Hall since Summer 2020 and enjoys the variation that the role brings. Emma loves seeing the residents each day, she has enjoyed getting to know them and hearing about their lives. When Emma is not at work, she can either be found enjoying some retail therapy, spending time with her family or walking their beloved family dog along the beach.
