Ermine House

Laughton Way, Lincoln LN2 2EX
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9.7 59 Reviews
  • Ermine House, Lincoln
Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Ermine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Cross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Ermine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £985 – £1,125
    • Self-Funded Residential Dementia Care £1,130 – £1,205
    • RESPITE Self-Funded Residential Care £1,065 – £1,205
    • RESPITE Self-Funded Residential Dementia Care £1,210 – £1,280

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ermine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ermine House Reviews (59)

Total of 59, showing 1-20
9.7

Ermine House has a Review Score of 9.7 (9.735) out of 10, based on 19 reviews in the last 2 years. Over all time Ermine House has 59 reviews.

Overall Experience

  • 44
  • 15
  • 0
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Date Published

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Review from Y E (Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went in with trepidation but was quickly put at ease with the friendly staff. The food was very good with plenty of choice. The kitchen staff were extremely accommodating. I am sure I put weight on. The care was excellent; nothing seemed to be too much trouble. The room was spacious, light and clean.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your lovely review. We appreciate all feedback, and I will share your review with our teams. Many Thanks.


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Review from James C (Stepson of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very caring. First class!

Reply from Anna Jennings, On Behalf of The Team at Ermine House

Thank you for your review, the team really appreciate your kind words.


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Review from Jane E (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Ermine House for 7 years and suffered from Alzheimer's. She enjoyed participating in the life of the home and built up friendships. She moved to a larger room which she loved and was proud of her ability to use the shower by herself. Having ensuite facilities was not an issue.
She passed in December 2024 and the care and compassion of staff that I witnessed and benefitted from in the final days was exceptional. To me the staff who also talked to me about my mum what she got up to, are the most important ingredient and social care.

Reply from Anna Jennings, On Behalf of The Team at Ermine House

Thank you for taking the time to write your kind review, and we are sorry for your loss. The team were honoured to have been able to care for your mum for the 7 years she was a resident at Ermine House, and they really appreciate your kind review.


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Review from Jonathan H (Husband of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was only a resident for 4 days before she died, so I am unable to give an in-depth review, However, all the staff proved to be sympathetic and caring.

Reply from Anna Jennings, On Behalf of The Team at Ermine House

Thank you for taking the time to write your review. We are sorry for your loss, the team were honoured to be able to care for your wife while she was a resident at Ermine House and they appreciate your feedback.


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Review from M T (Son of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a lovely premium en suite and the staff were excellent and without exception, they were welcoming and attentive. Mum remained in her room due to poor mobility so I cannot comment on other facilities.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mum's stay with us enjoyable.


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Review from J G (Respite Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was a resident at Ermine House for 11 days following a hip replacement operation. Although my needs were not as much as expected at all times my care was excellent. I was treated with respect, kindness and patience. I was impressed with all the care shown to fellow residents, particularly the "difficult
ones". I was particularly impressed not only with the meals but the care and concern shown by all the kitchen staff.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your stay helpful in your recovery. We loved having you stay with us and wish you well in your further recovery.


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Review from Richard C (Son of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is second to none. Couldn't have asked for better care for my mother over the past six and a half years.
Staff have given excellent care and are an asset to the organisation.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mum's last few weeks as comfortable as possible.


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Review from Jackie P (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father in their later years found themselves in need of 24-hour care, Ermine House was our first choice for Mum. The excellent care that she received during her stay and end of life care given by the amazing staff. Made the decision to place father in your caring loving hands. Both
of them had amazing quality of life in their final year, months and days was down to the excellent staff who work at Ermine House. Angels on earth, thank you so much - we are better for knowing you.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make both your parent's stays as fun and comfortable as possible.


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Review from Shelagh C (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Ermine House for just over a year and settled in well. He loved chatting with everyone and enjoyed the first half of his stay. As his dementia progressed his behaviour became more difficult. All the staff were marvellous and treated him with kindness and respect. They also looked
after me when I became upset and provided a welcome cup of tea and reassurance. Thank you to everyone.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We would like to thank you for taking the time to write your kind review during this time. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your dad's last few weeks as comfortable as possible.


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Review from Ian S (Son of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only with you for a short time but she enjoyed your home a great deal. Friendly caring and capable staff for whom nothing was too much trouble.
Thank you for ensuring the final days were safe and happy.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your comments, especially at this time. We will share this with our staff.


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Review from Louisa S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous care home. The care they gave my mum was amazing. The chef catered for mum’s needs. Thank you for making my mum’s last few weeks the most enjoyable and comforting possible. You really are a remarkable home

Reply from Anna Jennings, On Behalf of The Team at Ermine House

We are sorry for your loss and would like to thank you for taking the time to write your kind review. The team at Ermine House are touched to receive such wonderful feedback and are glad they were able to make your mums last few weeks as comfortable and enjoyable as possible.


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Review from Ann N (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident at Ermine House for just over a year. He suffered with dementia and therefore wasn't the easiest of people to care for. The staff at Ermine always showed immense kindness to him, everyone we encountered - carers, cleaners and kitchen staff. Whenever we visited the staff
were always friendly and welcoming. We are truly grateful for the care he received. Thank you!

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your kind review. It is always lovely to get feedback from our residents' families. We will use all feedback to improve our services.


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Review from Val F (Husband of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At a very traumatic time in our lives, staff treated us with loving care and personal attention. We felt welcomed into a family.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your review. It is always lovely to get feedback from our residents' families. We use all feedback to improve our services.


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Review from Miriam M (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received respite care in Ermine House in August for two weeks and in November for two weeks. The staff are competent, caring and friendly. The administration is excellent.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your review. It is always lovely to get feedback from our residents' families. We use all feedback to improve our services.


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Review from Stephen F (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Mum on Monday the 21st of August. She was the best I have seen her in the last 10 years.
She loves the home and is happy and contented. She has a very high opinion of the staff and care she receives.
She is well fed and well cared for and appreciates it very much.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We love to hear feedback from our families and I'm glad that your mum enjoys living here. I always chat when she passes my office. We will use your feedback to improve. Thank you.


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Review from Tracey W (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent the afternoon at a resident and family BBQ, the staff was absolutely fantastic ensuring both residents and families were cared for.

Reply from Tracey Parkes, Admin Assistant at Ermine House

We love to hear positive feedback about events we hold. The summer BBQ was a great success and it was so lovely to have everyone together again. Thank you.


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Review from S B (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ermine Hpuse consistently presents an open, friendly and professional level of care. Residents and visitors alike are treated as in house family which is very much appreciated. Thank you for looking after Mum.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your feedback about your mum's care home, we use feedback we receive about our services to improve. Thank you again.


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Review from Barbara B (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been made very welcome by the very friendly staff and my husband is well looked after.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your review, it is lovely to hear feedback about the home.


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Review from Stephen B (Son of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's been many years caring for Mum twenty-four seven which was taking a toll on us. Being able to get her into daycare and respite has been a life line to us. She loves the home and staff, as we do. It is nice to know she is being cared for when we need a break. We like the home. Staff are friendly,
helpful, understanding and keep us involved in any decisions, which gives us peace of mind. Happy home.

Reply from Tracey Parkes, Admin Assistant at Ermine House

Thank you for your review. It is always lovely to get feedback from our residents' families. Ermine House.


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Review from D E (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were friendly, caring and efficient. The carpet in bedroom 26 needs replacing. Very sticky and smelly. Overall a very good care home and would recommend it.

Reply from Freya Higgs, Marketing Administrator at Ermine House

Thank you for your feedback. I will pass this on to our team.


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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ermine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ermine House is calculated as follows: ( (173 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 226 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ermine House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Michelle

Michelle Cross

Job Title: Home Manager

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care


Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents


Frequently Asked Questions about Ermine House

What types of Care is Ermine House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ermine House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Ermine House have?

There are 43 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Ermine House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ermine House to the centre of Lincoln?

1.1 mile(s) as the crow flies, distance by road may be significantly further.