Ermine House

Laughton Way, Lincoln LN2 2EX
Submit a Review
9.7 59 Reviews
  • Ermine House, Lincoln
Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

Show Ermine House on the Map

Care Provided by Ermine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Cross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Ermine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £985 – £1,125
    • Self-Funded Residential Dementia Care £1,130 – £1,205
    • RESPITE Self-Funded Residential Care £1,065 – £1,205
    • RESPITE Self-Funded Residential Dementia Care £1,210 – £1,280

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ermine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ermine House Reviews (59)

Total of 59, showing 21-40
9.7

Ermine House has a Review Score of 9.7 (9.735) out of 10, based on 19 reviews in the last 2 years. Over all time Ermine House has 59 reviews.

Overall Experience

  • 44
  • 15
  • 0
  • 0
  • 0

Date Published

59
4
6
19
40

Review from M B (Daughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ermine House have been wonderful. Mum was always happy, comfortable and well looked after. The staff are marvellous - caring, attentive, friendly. I was always very comforted to know Mum was being so well and kindly cared for. It means such a lot.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel K (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very satisfied with the care my mother is receiving. All the staff are friendly and appear to genuinely care for the residents and are dedicated to their profession. My mother was previously at a small care home (18 residents) which I think possibly suited her condition better, but I appreciate
the economies of scale and why larger care homes are more financially viable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for the care my mum has been receiving and is still receiving now. Recently Mum was taken into hospital to A&E and was taken back to Ermine House where I knew she would get the best care ever. The staff are so friendly, caring and supportive. I would like to thank you
all so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine D (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed with Ermine House from the very first time we arrived. The staff are all caring and nothing is ever too much trouble. I have never heard a cross-word or argument between anyone. The staff never fail to ask my mum how she enjoyed herself when we go out. She is very contented with
her place there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy F (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Ermine House for 4 years, the care she received was excellent, the family were always made welcome, during covid, they organised safe visiting and kept family informed when in lockdown. When Mum was at end-of-life care, they were all amazing, the care and compassion they showed Mum and
family members, helped the family as the end for Mum came. We as a family will never be able to thank them enough for all they did for Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen T (Daughter of Resident) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support our mum has received have been excellent. It has been so nice during these difficult times to know that Mum has been so well looked after. On visiting, Mum is always so happy and always looks well cared for in appearance and well supported. We couldn't wish for a better care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Daughter of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum initially went into Ermine House for convalescent after her stroke four years ago. My brother and I knew straightaway Ermine House was the right carehome for our mum. After six weeks mum went home but it wasn't long before it was clear she couldn't cope and mum went back into Ermine House. The
care, support and attention is excellent. The cleanliness, the food is excellent too. The management and all the staff team provide a high level of care and while covid has been on all the staff have treated our mum like one of their own. The communication was excellent and the support at the end. All the staff were very compassionate and caring. Thank you everyone at Ermine House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amanda M (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum initially went into Ermine House for respite due to Alzheimer's but this then became a permanent arrangement. The care, support and attention from the staff made her feel very safe and she very quickly referred to Ermine House as her home. The physical environment of Ermine House is very welcoming
and homely. The management and staff team provide a high level of care and compassion and there is a great range of social activities which provide fun and stimulation. As a daughter of a resident I always felt welcomed, communication was great, I was very content that Mum was well looked after. During a particularly difficult time, the staff were very compassionate and caring. Thank you everyone at Ermine House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca H (Daughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ermine House is such a caring and positive place. My mum spent several months here and everyone was so welcoming and made you feel part of one big happy family. The care that was provided was really good with staff ensuring they know each resident as an individual. Medical needs were handled professionally
and we were always kept in the loop as a family during the lockdown. The staff ensured contact was still provided by different means.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David G (Son of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Ermine House are very Caring, Professional and helpful, they go the extra mile to look after my Mothers health and welfare. The family feel confident that she is getting the best care that she could ever get.
All of the staff are "diamonds", I don't know how they have coped over this difficult
time. On behalf of the family, I would like to take this opportunity to thank all of the staff for looking after Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Relative of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited the home on Christmas Day, and we just wanted to let you know how amazing the particular staff member that dressed up as Father Christmas and gave all the residents a gift with such love and kindness. Even though she was away from her family on Christmas Day, she still was so happy and positive.
All of the above made it lovely for our family knowing our Mum/Nan was so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen S (Son of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No, I will never go in a home! There comes a time when we just can't cope at home alone and when mum went into Ermine House I couldn't see it ending well. But we gave it a chance and staff are great and keep the residents on their toes with a laugh and a joke. Some of the rooms are a little small and
could do with a coat of paint. The food and drink are plentiful and the entertainment is good. A ride our on the bus is a treat. Medical care seems good and the staff right from the top are approachable and listen to any problems. It can't be easy with such a mix of people, I can only praise the staff and thank them for their efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only moved in here a few days. My mum is a different lady so happy and contented, all the staff are wonderful can't do enough for mum, she is eating well. Staff always make us feel welcome. Will definitely recommend Ermine House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shelley J (Daughter of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum came into Ermine House for respite while I was away on holiday. The staff made her feel welcome and put us both at ease. She was well looked after, it was clean and everyone was happy. I would definitely let my Mum go there again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum very much sees Ermine as her home, as a shy lady she sometimes feels it's difficult to voice her feelings, however, I have on several occasions found it difficult to contact someone by phone after 7pm due to the phone system you have, which is very frustrating.
The only other, albeit little,
thing is my mum will order something from the menu but when seated will be given something else.
This may be the highlight of her day so would it be possible to provide what is on the menu?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas S (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Ermine House following the death of my dad who was her carer. Our first impressions were of a home where people cared, but also where residents are involved and can influence how they live their lives there. The staff are patient, kind and attentive, not just with the residents but with
their families too. We are more than happy with mums care and her quality of life at Ermine House and we know dad would be too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vivien T (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad have been well looked after. The carers are all lovely and have no trouble recommending this care home to other people.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from N H (Friend of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ermine House is outstanding with care, hygiene, facilities, support and food. The staff are welcoming, caring and give personal time to listen to each individual residents needs. There is always lots going on. A fantastic place and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary M (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very pleased with the care mum is receiving at Ermine House. The staff are always very welcoming and friendly and go above and beyond their care of duty, in every aspect. The staff are also very helpful in answering any questions or queries we might have and they are very caring
and kind to the residents and attend to their needs quickly.
The care mum receives is excellent and mum is settled which gives us peace of mind. There are plenty of activities and the food is good. My little granddaughter loves the fuss she gets!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents at Ermine House for more than a year. The care they received from the very friendly, caring staff was excellent, particularly in their dying days. The home was very clean. All the staff, from management down to the cleaners, were very approachable and helpful. My parents'
end of life care was exceptional.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ermine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ermine House is calculated as follows: ( (173 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 226 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ermine House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Michelle

Michelle Cross

Job Title: Home Manager

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care


Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents