Ermine House

Laughton Way, Lincoln LN2 2EX
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9.7 59 Reviews
Ermine House is a forty-five capacity care home located in Lincoln, dedicated to person-centred methods and offering quality care for a range of specialist needs.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Ermine House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Michelle Cross (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Ermine House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £985 – £1,125
    • Self-Funded Residential Dementia Care £1,130 – £1,205
    • RESPITE Self-Funded Residential Care £1,065 – £1,205
    • RESPITE Self-Funded Residential Dementia Care £1,210 – £1,280

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Ermine House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ermine House Reviews (59)

Total of 59, showing 41-59
9.7

Ermine House has a Review Score of 9.7 (9.735) out of 10, based on 19 reviews in the last 2 years. Over all time Ermine House has 59 reviews.

Overall Experience

  • 44
  • 15
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Date Published

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Review from Susan H (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ermine House and staff go above and beyond to make my mum feel happy, safe and part of the wonderful community that is Ermine House Care Home. I could not be happier with the care she receives.

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Review from Shirley W (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I go to visit there is always a nice cheery welcome and when I leave a warm goodbye. In between just seems like one really happy family. Service with a smile especially well received when the tea trolley appears or dinner time beckons. The outside activities give the residents different environments
to look forward to and a treat before returning back home.

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Review from Sue P (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ermine House puts 'care' in all possible ways at the centre of its provision. From housekeeping and catering staff to activities coordinator, manager, carers all aim to provide a home from home environment where each resident is valued and respected.
As family members, we really appreciated the welcome
we received and the support provided during difficult times including end of life care.

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Review from B H (Son of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by Ermine House was very good. There were plenty of activities during the day and some evenings. The staff were caring and kind.

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Review from Ralph R (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were more than helpful in addressing the needs of Mum in all areas i.e., dressing and assisting, we have seen a positive change, both in attitude and her whole well being since moving into the home. What we thought was going to be a difficult time has been a welcome experience knowing the
care she rightly deserves, very pleased with everything.

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Review from Marjorie T (Respite Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Ermine House for respite care.
I thoroughly enjoyed my stay. The staff were brilliant. I had everything I needed and met lovely people. I would happily go back there again. What a lovely place to be.

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Review from Lynn M (Niece of Resident) published on 3 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie lived at Ermine House for 14 mths. The care and respect she received during her time there was second to none. She had a lovely room which was very clean and well decorated and I always noticed that she had pretty bedding on her bed. All of the staff I met were caring and cheerful. Auntie
always commented about how good the food was - this was praise indeed as she was generally very fussy! I could not have wished for a better place for Auntie to live, once she was no longer able to care for herself. The staff were always very attentive and quick to call a Doctor when she was unwell.
I was impressed to see that there always activities going on for the Residents.


When Auntie needed end of life care at the age of 94, it was such a relief for us as a family to know she could return from hospital to Ermine House for her final days. She received all of the help and support she needed in such a caring and dignified way.


We are so grateful to Ermine House. Auntie was so happy there.


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Review from Helen N (Daughter of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Ermine House since October 2015 and has settled very well. The home is very well run with an excellent staffing ratio of lovely, warm carers. Although the property was built in the 1960's it appears well maintained and is always beautifully clean. The meals are cooked on the premises
and the food looks appetising and is plentiful. There is an activities coordinator and volunteers offering a wide range of things to engage the residents. Mum is very happy at Ermine House and we feel reassured that she is receiving such good care from staff who treat her as an individual.

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Review from Linda S (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be patient and understanding when dealing with my Dad. They are very helpful and sympathetic to his needs, and have reacted quickly and efficiently when outside help needed. Would recommend the Care Home to anyone.

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Review from Eric W (Friend of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a resident who was remembered by the staff from a previous respite care. Her room was clean, spacious and comfortable. Staff were very caring and patient with the residents in general.

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Review from Dan A (Son of Resident) published on 22 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, are very good to my mother considering the pressure they are under. My mother is happy and settled here, which is all that matters to her family. It puts us at ease knowing that she is being cared for at all times.

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Review from Daphne J (Resident) published on 15 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are excellent. It's the best care home in Lincoln. Always there when you want them. They do anything for you if you wet the bed they will change it for you. Activities are very good and you get outings, films, bingo and entertainers.

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Review from Ann B (Daughter of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always a friendly place. Very busy, entertainment for the residents if they want it. The meals always look appetising. and have quite a good choice. One big fault is getting your washing back, but I don't think any home has a perfect solution for that.

Reply from Emma Pickett, Home Manager, Ermine House at Ermine House

Thank you for your kind words about Ermine House, which will be appreciated by the whole team. I am sorry that you have been experiencing problems with return of laundry and can only assure you that we do our best to ensure all our residents get the right laundry back as quickly as possible. Please do not hesitate to come and talk to me if you continue to have any concerns about this.


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Review from Leeona D (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came into Ermine House in February 2015, I was petrified and very unhappy. It did not take me long to get over the fear of coming into care, because I found the management and carers were extremely caring and helpful. Nothing is too much for them. They are all friendly and very caring.
The food is good. The housekeepers do a splendid job as well. All the staff work very hard to make sure that each resident is happy and content. You really could not wish for more wonderful staff. I would never want to leave Ermine House.

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Review from Joan A (Resident) published on 15 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a good care home, the facilities are good but it would be helpful if details of things to do were published in the rooms, so residents would know what things were available to do other than watch television. I have never known this. Calls needing toilet should have priority rather than removing
dishes. You should not have to wait over two half an hour after you have rung the bell for this. It would make a great deal of difference to the residents who are not mobile to have a small television in their room. Residents should not have to ask for a bath or shower they should have this offered every week. If news papers could be ordered it would be helpful.

Reply from Emma Pickett, Home Manager at Ermine House

Thank you for taking the time to let us have your feedback and we are pleased that you liked our home and the facilities provided during your short stay as one of our intermediate care clients. I have noted your comments and will feed these back to the care team. It is our normal practice to offer regular bath/showers and I am sorry this does not appear to have happened in your case. Newspapers can also be ordered if desired and again I apologise if this was not discussed with you. Our activities programme is displayed on the notice board but I will now ensure that this is also placed in each room – thank you for this suggestion.


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Review from P M (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Ermine House for a year now, I live in Southampton and visit her once a month. The manager keeps me up-to-date with e-mails and all the staff are very friendly and caring. My mother's dementia gets the better of her in the evenings, but the manager talks to me and explains things
- like sundowning, and appointments are made with CPN's who visit her.
Mum's room is on the small side, but she is happy with it and has some things from home with her. She enjoys the food, as do I when I stay for lunch, and she said she wouldn't like to move. I cannot fault the staff, their patience and understanding are to be applauded. As you walk in the atmosphere is open and welcoming.

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Review from Andrea Mary C (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was taken to Ermine House in Lincoln following a stay somewhere else. She was admitted as a result of a fall on 20/21 Nov 2015. This resulted in no use of her right hand or arm. There were other issues re her mental health and continency problems. She is 90 on 15/7/16. Whilst she has been
in Ermine House she has been treated with dignity and respect. The staff have kept in regular contact with myself and have kept me well informed.

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Review from M D (Regular Volunteer) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After commencing as a volunteer at this home I have been very impressed with the level of care and dignity offered to the residents. The atmosphere is happy and relaxed and all the staff have been very welcoming.

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Review from R P (Son of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good experience, pleasant friendly staff, good food.

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Current Review Score: 9.7 (9.735)

Overview of Review Score

The Review Score of 9.7 (9.735) out of 10 for Ermine House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.735 for Ermine House is calculated as follows: ( (173 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 226 Ratings = 4.735

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ermine House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2024

Recipient: The Orders of St John Care Trust

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: The Orders of St John Care Trust

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2021

Recipient: The Orders of St John Care Trust

Date: Wednesday 30 Jun 2021 More details

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Meet the Team (1)

Michelle

Michelle Cross

Job Title: Home Manager

The 44 Residents at Ermine House are cared for by a highly dedicated and motivated team of more than 50 staff. These include Carers, Ancillary staff, Catering, Administrator, Activities Co-ordinator and Senior Carers; they are lead by the Home Manager and Head of Care

Michelle sets high standards of conduct and performance for herself and her staff. As a result, Ermine House delivers a high standard of Quality Care to its Residents

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