Fir Close

2 Westgate, Louth LN11 9YH
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8.8 14 Reviews
  • Fir Close, Louth
Fir Close is a thirty-six bed care centre providing for clients whose needs are associated with odl age and, or, dementia, offered in two separate buildings, one of which specialises in intermediate care delivery for clients attempting to return home after a hospital stay.

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Care Provided by Fir Close

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Sarah Ireland (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 18+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fir Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,127
    • Self-Funded Residential Dementia Care from £1,127
    • RESPITE Self-Funded Residential Care from £1,127
    • RESPITE Self-Funded Residential Dementia Care from £1,127
  • (these prices are only a guideline, please contact Fir Close to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access

Fir Close Reviews (14)

8.8

Fir Close has a Review Score of 8.8 (8.757) out of 10, based on 4 reviews in the last 2 years. Over all time Fir Close has 14 reviews.

Overall Experience

  • 12
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Date Published

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Review from S A (Sister of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in touch with the Manager from Fir Close Care Home before my sister arrived from hospital, she is a very nice lady. She is very polite and friendly and my sister is very happy at Fir Close, they all look after the residents very well, and the carers are very friendly with visitors to the home.
I love going and I always come away feeling very happy that my sister has very well-trained staff looking after all her needs. It's a brilliant home.

Reply from diane Smith, Director at Fir Close

Thank you for your kind words and for taking the time to complete this review.


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Review from Stephen H (Friend of Resident) published on 1 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fir Close is easy to find with good parking facilities. I found the home to be spacious, clean and warm with good resident safety measures. The staff were excellent with the residents, very caring and helpful for their needs. This caused the atmosphere between them to be noticeably very good. Everyone
seemed happy with good banter. The meals looked very good and the carrot cake!

Reply from Kate Tipper, Sales co ordinator at Fir Close

Thank you for taking the time to leave us a review. We appreciate your feedback and we are delighted to see the star rating.


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Review from K W (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very attentive and compassionate. Helpful and supportive with trying to get Dad back home and looking after him whilst he was using the facilities here. Felt like they’d gone above and beyond and met Dad’s wishes and needs. Will be forever grateful for their help.

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Review from Melanie R (Niece of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended a Resident and family meeting with my mum whilst visiting (my auntie a resident), I would like to say that the manager and staff are all caring supportive and have the residents at heart. The residents were able to contribute to the menus and to forthcoming activities and trips
into the local community with everyone having an opportunity to contribute in the meeting.
My auntie thrives at Fir Close with all the activities and family atmosphere there. Having her hair and nails done weekly/fortnightly, her room is tidy and clean and the carers are respectful and kind. She enjoys the food from the cook and kitchen team and appreciates her clothes being washed and managed too.
As a relative our family appreciate the photos that Fir Close post regularly keeping us up to date with the activities. We have always had a warm welcome from all the staff and would like to say thank you for all there continued hard work and kindness in providing care for my auntie, thank you.

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Review from Lynda P (Daughter of Resident) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family member has been living at Fir Close care home in Louth for several months. Staff and management are professional, kind and supportive. I have total confidence in them. My family member has gained weight and is always clean and nicely dressed. During Covid, the highest sanitary conditions have
been maintained throughout the home.

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Review from J C (Mother of Resident) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter was admitted 1st Nov 2020 due to a crisis at home and due to covid, we have not been able to enter building. We have had excellent contact with the manager and other staff. We were very impressed with being able to use the POD to visit our daughter and have also spoken to her on the telephone.

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Review from Susan D (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fir Close is one happy family. The staff are all very welcoming and approachable and nothing is too much trouble. There is always a cosy, inviting atmosphere and interesting activities and visits take place.
From my first-hand experience, the care is excellent and the needs of the residents always
come first. I have it on good authority that the food is very good too!

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Review from C F (Resident) published on 19 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time in a care home, but if I ever had to go in a care home again I would go into this one.

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Review from Ray W (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it at Fir Close. Manager and staff are my friends.

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Review from C M (Mother of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, staff and manager are approachable. Lovely care is given and my mother is truly happy. Food is excellent!

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Review from Valerie L (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to find a care home for respite for my 103-year-old mother was a stress and worry for me. Coming across Fir Close by a friend's recommendation was a God send. From our first contact and visit to the home, I was put at ease. The staff were warm and welcoming and the residents appeared well cared
for. I have just collected my mother from a week's respite, she has loved it and cannot find fault with the care she has received. In fact, she is looking forward to her next visit. Fir Close and staff have been wonderful. I can't thank them enough.

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Review from William P (Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite good. I've enjoyed my stay at Fir Close.

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Review from Elizabeth (Daughter of Resident) published on 4 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home as a whole has been extremely supportive of my mum who as not been well over the last year or so. The staff as individuals have developed strong and positive relationships with her, meeting her needs under difficult circumstances. This is particularly reassuring as I do not live nearby, but
am able to trust that she is safe and cared for.

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Review from M S (Resident) assisted by family/friend published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoyed my stay at Fir Close. The staff were helpful and friendly and I was made to feel welcome.

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Current Review Score: 8.8 (8.757)

Overview of Review Score

The Review Score of 8.8 (8.757) out of 10 for Fir Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Fir Close is calculated as follows: ( (40 Excellents x 5) + (4 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 46 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.931 Points relating to the number of positive Reviews for Fir Close is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 4 Positive Reviews ÷ 7.2 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Fir Close

What types of Care is Fir Close registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fir Close provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Fir Close have?

There are 36 Single Rooms.

What are the Facilities & Services at Fir Close?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Fir Close to the centre of Louth?

0.4 mile(s) as the crow flies, distance by road may be significantly further.