Gregory House

Welby Gardens, Grantham NG31 8BN
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9.9 114 Reviews
  • Gregory House, Grantham
Gregory House is registered for thirty-two residents and offers a team of skilled and friendly carers, able to provide care for older people, while also welcoming respite and day care needs.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Gregory House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Marie Young (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1993

Funding & Fees Guide for Gregory House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,175
    • Self-Funded Residential Dementia Care £1,160 – £1,250
    • RESPITE Self-Funded Residential Care £1,080 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,240 – £1,330

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Gregory House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access

Gregory House Reviews (114)

Total of 114, showing 1-20
9.9

Gregory House has a Review Score of 9.9 (9.868) out of 10, based on 19 reviews in the last 2 years. Over all time Gregory House has 114 reviews.

Overall Experience

  • 96
  • 16
  • 2
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Date Published

114
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Review from Gillian D (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gregory House is very friendly, clean and a lovely home. The staff are always very helpful and kind. There is a family atmosphere. Activities are really suitable for a range of people.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for your kind review, the team appreciate the feedback.


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Review from Chris T (Son of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Gregory House in July 2024 and was made to feel at home immediately. Nothing is too much trouble for the team and my mum keeps telling me how happy she is and that she never wants to live anywhere else! Thank you to everyone at Gregory House for making everything so perfect for my mum.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for your kind review. We are pleased to hear that your mum is happy in the home and the team appreciate the kind review.


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Review from Andrew C (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions of Gregory House, prior to Dad’s residency from early May to late October 2023, were a warm, friendly and welcoming environment - a thoroughly pleasant feel with kind, compassionate and caring staff.
These early impressions were only enhanced during Dad’s stay and the overwhelming
professionalism and consideration shown by all staff members throughout was of great comfort to all. There is a real sense of intimacy and ‘family’ at Gregory House - staff quickly became friends and Dad became part of their family. No care environment can ever replace home, but for Dad at that time, and his needs, he could not have been in better, safer, more caring hands. Dad sadly died in residency, very peacefully and naturally aged 89. Of course he would have preferred to have spent his last six months in his own home, but he was happy being cared for, valued and looked after by his new family. His, and the visiting family and friends’ experience of Gregory House was excellent. Thank you.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

We are sorry for your loss and would like to take this opportunity to thank you for taking the time to write your lovely review. The team at Gregory House are very proud to receive such kind feedback, as they pride themselves on making Gregory House feel like a home to everyone who enters, and are very touched by your comments.


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Review from Michael G (Grandson of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran lives at the home and she is very happy. The staff is always attentive and very professional.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the time to write your review, and we are glad to hear your gran is happy at Gregory House.


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Review from D G (Granddaughter of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been here almost a year now after her previous home closed. The staff here have gone above and beyond to help her settle into her now forever home. There are lots of activities for her to enjoy and family days for everyone's family to enjoy with them which is priceless for us.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the time to write your kind review. The team at Gregory House are pleased to facilitate such wonderful activities for the resident and their families to enjoy, and to continue to make wonderful memories together.


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Review from Christopher C (Son of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all my visits to Gregory House to see my mom there is always someone quick to greet me when I arrive and tell me how my mom is getting on. Mom really likes the entertainment which is arranged regularly and she joins in well with encouragement from the carers. She likes the meals and has quite a few
favourites which are served regularly. As she struggles a bit with a mobile phone the carers always help her and let me know if she is having problems, so I can always get through to her for our daily chats. As she feels the cold an extra radiator is always in her room and she is very cosy there. Thank you to all the carers for making her life so comfortable.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the time to write your lovely review. We are pleased to hear your mum enjoys the food and taking part in the regular activities at Gregory House. The team are also happy they're able to help facilitate regular contact between you and your mum.


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Review from Clive U (Nephew of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had died at the care home and all the staff I met were helpful, considerate and professional towards me. My arrival soon after my aunt's death coincided with an outbreak of Covid in the home, nevertheless, all staff continued their support of me and assisted me in making arrangements for her
possessions. Gregory House staff helped me through a sad occasion for which I am grateful.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

We are sorry for your loss and appreciate you sharing your experience at this difficult and sad time. The team at Gregory House pride themselves on being able to support family members through these difficult times and are pleased they were able to continue to support you during a challenging time within the home.


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Review from Christine C (Wife of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had 10 days in respite recently and has also attended day care there. I was rather nervous since his last respite care, at another home in teh area was extremely poor despite its plush appearance.
You always receive a friendly greeting and my husband was clearly well cared for and entertained.
The food is cooked on the premises and enjoyed. Nothing is too much trouble. Thank you so much for allowing me to take a break. My husband cant wait for his next visit!
The rooms are not en suite but that is acknowledged in the cost. At the end of the day, the care is far more important, as I found, to my cost.
My husband's comment:- 'it is a small homely community given with love'.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the time to write your kind review, and we are glad to hear your husband is looking forward to his next visit.


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Review from Annette M (Daughter of Resident) published on 4 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been in the home for a while now. I find staff very nice and caring. You can always approach staff on any query you have. On the whole it is very homely and they look after Mum very well.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the time to write your review. We are pleased to hear you are happy with the home and we will pass your comments on to the team.


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Review from E T (Wife of Resident) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in residential care at Gregory House since the 1st of April 2023. Since then, he has been well-cared for by both carers and admin staff. The home provides a variety of activities for residents and staff are responsible for their needs. Sometimes the wheels of bureaucracy are slow
to respond to individual requirements. For example, the strength of the wireless network is very poor in my husband's room. This means that he is unable to have internet access for a smart speaker and other services which help him greatly. Requests have been made for IT support - so far no response.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank your for taking the time to write this review, we will pass your comments on to the manager.


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Review from J G (Husband of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now my wife has to receive full-time care, I am pleased that she is now resident in a place (Gregory House) that can care for her needs in a way that exemplifies all that a care home should.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for your kind words and for taking the time to write this review. We will pass your comments on to the staff.


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Review from Hayley B (Granddaughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my grandma's time at Gregory House, so far, I have seen such care and respect towards her well-being, health and happiness. The staff are very friendly and approachable. Anything you need, they will see to ASAP.
A warm and comfortable environment as well.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for your kind words and for taking the time to write this review. We are so pleased to hear that your grandma is happy in our home.


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Review from D S (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend had to go into a home from the 6th of July this year permanently, her husband and myself looked at all the homes in the area and we were lucky to find this one. The staff are very kind and nothing is too much trouble. The management at the home were so helpful in walking us through the
process. can say that my friend is very happy at Gregory House. Excellent choice - five stars! Thank you!

Reply from Anna Jennings, Team Member at Gregory House

Thank you for your kind words, we are so glad your good friend is happy and settled at Gregory House.


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Review from W B (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in Gregory House for about 18 months and has been shown only kindness, compassion, excellent care and love by every member of the staff there. She is so happy there and is always being encouraged to participate in every activity there is going and evidence is obvious of this by all
the photos that Mum 'photo bombs'. The staff often send me these pictures/videos and the whole family love looking at them, especially those who are unable to visit Mum. All the family are always made welcome when they can visit.

Reply from Helen Dearing, On behalf of at Gregory House

Thank you for your review. It's great to hear how much your mum enjoys being with us at Gregory House. We love having her here and she really thrives in the group activities. We will keep sending you pictures! I will make sure the whole team sees your lovely comments.


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Review from Diane D (Daughter-in-law of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this care home because of its outstanding rating. It did not disappoint. Our mum was treated with respect, compassion and dignity. There was a range of activities to interest the residents. We always felt welcome when we visited.

Reply from Rowen Campbell, on behalf of the team at Gregory House

Thank you for sharing your experiences of our home and for taking the time to write us a review - we really do appreciate it.


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Review from S C (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum reluctantly moved into the home but after a very short period, she appeared to really enjoy being there. All of the staff were friendly and caring and provided a wonderful supportive service to Mum and to us as the family. They always made us so welcome. The family didn't really want Mum to go into
care but in hindsight, it was the best and kindest thing we could do. Thank you for your wonderful care.

Reply from Anna Jennings, On Behalf of The Team at Gregory House

Thank you for taking the the to write your lovely review. We always want to ensure family members feel welcome, and supported with their decisions around caring for loved ones. We are also glad to hear that your mum settled well and enjoyed being in the home.


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Review from Martin C (Son of Resident) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed in a number of care homes for respite care last summer. This is the place where she has felt the happiest. The staff really seem to care about the residents. Great range of activities.

Reply from Rowen Campbell, on behalf of the team at Gregory House

Thank you for taking the time to write us a review. I'm so glad your mum has been happy with us at Gregory House. The team really do care about the residents and they do love to hear feedback so I will be sure to pass your comments on.


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Review from Jo B (Wife of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is wonderful. I could not look after my husband at home anymore. I know he is well looked after and safe at Gregory House. Thank you to everyone from the office to the care staff. You all do an amazing job.

Reply from Rowen Campbell, on behalf of the team at Gregory House

Thank you for taking the time to write us a review and for sharing your experiences of Gregory House. I will share your comments with the team at the home as I know they appreciate the feedback.


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Review from Donald O (Friend of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-neighbour has settled in so well, she is so happy here. I can't praise the staff enough. As visitors, we are made so welcome.

Reply from Rowen Campbell, on behalf of the team at Gregory House

What lovely feedback, thank you! We really appreciate you taking the time to write us a review. I'll make sure the team at Gregory House sees your kind words.


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Review from S C (Daughter-in-law of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care home. They will do anything and everything they possibly can to help their residents to be happy and comfortable. They are friendly and efficient. Nothing is too much trouble. 10/10.

Reply from Rowen Campbell, on behalf of the team at Gregory House

What lovely words, thank you! We appreciate you taking the time to give us your feedback and I will make sure the team at Gregory House sees it.


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Gregory House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Gregory House is calculated as follows: ( (200 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gregory House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (5)

Karen

Karen Jackson

Job Title: Head of Care

Joined: 2019

Karen joined the Trust in 2019 and is a key member of Gregory House’s care team. She is responsible for leading, managing, and supporting the team.


Karen plays a crucial part in care delivery in the home, making sure that care plans are regularly reviewed through ongoing assessment, planning, implementation, and evaluation. She also actively engages with residents and their families to understand each resident’s preferred lifestyle choice in a way that values the individual whilst respecting their dignity and differing preferences.


Ashleigh

Ashleigh Pinder

Job Title: Activities Co-ordinator

Joined: 2021

Ashleigh joined the Gregory House team in August 2021. Ashleigh is full to the brim of fantastic ideas to keep our residents entertained and stimulated. She has a weekly activities program, which includes something for everyone.


Ruth

Ruth Sansom

Job Title: Cook

Joined: 2008

Ruth is Gregory House’s fantastic cook. She has been working for the Trust since 2008. She is directly involved in meeting all resident’s dietary needs and ensuring everyone receives a high-quality dining experience. Ruth goes out of her way to meet individuals’ personal choices and will always cook something different if our residents don’t choose what's on the day’s menu.


Lisa

Lisa Lawlor

Job Title: Administrator

Joined: 1998

Lisa has worked for the Trust in various departments since 1998. She is highly motivated and has excellent organisational skills. Lisa holds Private Secretary’s certificate as well as an RSA Diploma and can write shorthand at 100wpm.


Lisa is on hand to provide guidance and support with finances, contracts, and belongings. She is also your first point of call to show you around the home and answer any initial enquiries.


Andrew

Andrew Smith

Job Title: Handy Person

Andrew is our dedicated maintenance man. He ensures that Gregory House is well-maintained, well-presented, safe, and secure. He shows great pride in keeping the home and surrounding gardens neat and tidy.


Frequently Asked Questions about Gregory House

What types of Care is Gregory House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Gregory House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Gregory House have?

There are 32 Single Rooms.

What are the Facilities & Services at Gregory House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Gregory House to the centre of Grantham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.