Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Gregory House has a Review Score of 9.9 (9.868) out of 10, based on 19 reviews in the last 2 years. Over all time Gregory House has 114 reviews.
Review from Anna S (Friend of Resident) published on 11 April 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Kerry R (Friend of Resident) published on 11 April 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Maria S (Friend of Resident) published on 9 April 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Susan T (Regular Volunteer) published on 6 April 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L M (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
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Review from Geoff T (Son of Resident) published on 22 March 2018
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from Gemma (Friend of Resident) published on 16 February 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Paulo A (Friend of Resident) published on 8 February 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Joanne W (Friend of Resident) published on 28 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Shona M (Granddaughter of Resident) published on 21 June 2017
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracy Turfrey, Home Manager at Gregory House
Thank you for taking the time to submit a review. I am pleased you find Gregory House a ‘very good care home’. I am happy we have had the opportunity to have a chat to clarify the points you made and that as a result you are reassured that our residents' wellbeing is our top priority. Please do not hesitate to come and talk to me about any future concerns you may have - my door is always open.
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Review from D H (Relative of Resident) published on 31 March 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Lynn R (Daughter of Resident) published on 12 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Anne Upton, Home Manager at Gregory House
Thank you very much for your comments. We appreciate all feedback and are pleased that you have commented positively about Gregory House. I would like to reassure you that we do have a full complement of staff on each shift, however due to the increase in our residents’ dependencies we have taken the decision to recruit additional carers to cover a new 8-11 shift to help ease the busy morning period.
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Review from Nadine W (Niece of Resident) published on 9 January 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Stuart H (Son of Resident) published on 5 October 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Food & Drink
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The Review Score of 9.9 (9.868) out of 10 for Gregory House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.868 for Gregory House is calculated as follows: ( (200 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.868
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gregory House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2017
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Job Title: Head of Care
Joined: 2019
Karen joined the Trust in 2019 and is a key member of Gregory House’s care team. She is responsible for leading, managing, and supporting the team.
Karen plays a crucial part in care delivery in the home, making sure that care plans are regularly reviewed through ongoing assessment, planning, implementation, and evaluation. She also actively engages with residents and their families to understand each resident’s preferred lifestyle choice in a way that values the individual whilst respecting their dignity and differing preferences.
Job Title: Activities Co-ordinator
Joined: 2021
Ashleigh joined the Gregory House team in August 2021. Ashleigh is full to the brim of fantastic ideas to keep our residents entertained and stimulated. She has a weekly activities program, which includes something for everyone.
Job Title: Cook
Joined: 2008
Ruth is Gregory House’s fantastic cook. She has been working for the Trust since 2008. She is directly involved in meeting all resident’s dietary needs and ensuring everyone receives a high-quality dining experience. Ruth goes out of her way to meet individuals’ personal choices and will always cook something different if our residents don’t choose what's on the day’s menu.
Job Title: Administrator
Joined: 1998
Lisa has worked for the Trust in various departments since 1998. She is highly motivated and has excellent organisational skills. Lisa holds Private Secretary’s certificate as well as an RSA Diploma and can write shorthand at 100wpm.
Lisa is on hand to provide guidance and support with finances, contracts, and belongings. She is also your first point of call to show you around the home and answer any initial enquiries.
Job Title: Handy Person
Andrew is our dedicated maintenance man. He ensures that Gregory House is well-maintained, well-presented, safe, and secure. He shows great pride in keeping the home and surrounding gardens neat and tidy.
