These are the new prices for the 1st of January 2025. The fees do not include hairdressing, Chiropodist, or daily news papers.
The Grove Care Centre has a Review Score of 8.6 (8.595) out of 10, based on 4 reviews in the last 2 years. Over all time The Grove Care Centre has 20 reviews.
Review from G B (Husband of Resident) published on 30 December 2024
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Review from Ivan M (Husband of Resident) published on 13 August 2024
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Review from Howard W (Husband of Resident) published on 2 February 2024
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Reply from Stephanie Brookes-Kent, Recruitment Manager at The Grove Care Centre
Thank you so much for your review, we really appreciate the feedback and we will be passing on your comments to the team.
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Review from Tracy H (Daughter of Resident) published on 26 April 2023
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Review from Anne D (Daughter of Resident) published on 3 March 2023
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Review from Joanne D (Daughter of Resident) published on 3 March 2023
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Review from Joanne W (Daughter-in-law of Resident) published on 22 February 2023
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Reply from Ann Farrow, Regional Manager at The Grove Care Centre
Thank you so much for your kind words and positive feedback. I know the home manager and the whole team will be delighted with your review.
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Review from S W (Granddaughter of Resident) published on 22 February 2023
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Reply from Ann Farrow, Regional Manager at The Grove Care Centre
Thank you for taking the time to review.
I will pass your wonderful feedback on to the whole staff team, which I know they will appreciate.
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Review from Stephen M (Grandson of Resident) published on 7 June 2022
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Reply from Chris Harpham, Regional Manager at The Grove Care Centre
A very big thank you for your kind words; these are much appreciated and will be passed on to all the team at The Grove Care Centre.
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Review from Steve H (Son of Resident) published on 20 April 2022
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Reply from Chris Harpham, Regional Manager at The Grove Care Centre
A very big thank you for your kind words; these are much appreciated and will be passed on to all the team at The Grove Care Centre.
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Review from Gillian A (Daughter of Resident) published on 25 March 2022
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Reply from Chris Harpham, Regional Manager at The Grove Care Centre
A very big thank you for your kind words; these are much appreciated and will be passed on to all the team at The Grove Care Centre.
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Review from P M (Son of Resident) published on 8 March 2022
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Reply from Chris Harpham, Regional Manager at The Grove Care Centre
A very big thank you for your kind words; these are much appreciated and will be passed on to all the team at The Grove Care Centre.
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Review from Samantha T (Daughter of Resident) published on 1 April 2020
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Reply from Karen Aslin, Care Centre Manager at The Grove Care Centre
A very big thank you Samantha, your kind words are much appreciated and will be passed on to all the team at The Grove.
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Review from S W (Daughter of Resident) published on 7 January 2020
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Reply from Juliet Peall, Regional Manager at The Grove Care Centre
Many thanks for your lovely review. We always strive to provide homely dignified care to all. Team Grove will be pleased to hear that your mum is happy and settled and that you are happy with her new home.
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Review from David B (Husband of Resident) published on 17 July 2019
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Reply from Juliet Peall, Regional Manager at The Grove Care Centre
Thank you for your kind review and I know the Manager and the team at The Grove will be pleased to know they assisted you and your wife and in your hour of need.
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Review from Linda B (Daughter-in-law of Resident) published on 11 July 2019
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Reply from Juliet Peall, Regional Manager at The Grove Care Centre
Thank you for the review, very much appreciated by the home and staff.
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Review from Kevin L (Son of Resident) published on 22 May 2019
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Review from Sharon B (Daughter of Resident) published on 2 May 2019
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Reply from Juliet Peall, Regional Manager at The Grove Care Centre
Thank you for your review and I know the Team at The Grove will be happy in the knowledge that your mum was happy during her stay.
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Review from Roger B (Respite Resident) published on 15 April 2019
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Reply from Juliet Peall, Regional Manager at The Grove Care Centre
Thank you for your lovely review of your stay at The Grove. It's also fantastic news that you were able to return home. I know the Manager and the team will be pleased with your kind words and that you look upon them all as good friends.
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Review from John H (Son-in-law of Resident) published on 21 June 2018
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The Review Score of 8.6 (8.595) out of 10 for The Grove Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.553 for The Grove Care Centre is calculated as follows: ( (31 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 47 Ratings = 4.553
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.042 Points relating to the number of positive Reviews for The Grove Care Centre is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 4 Positive Reviews ÷ 6 = 0.667
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jul 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2002
I love my job and I try to do my best for each and every one of our residents, being their eyes and ears. I have been employed at the Grove since 2002, starting as a care assistant, and part-time cook and working my way up to become the home's registered home manager, and I have been doing this role since June 2006.