Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Hartsholme House has a Review Score of 9.9 (9.905) out of 10, based on 33 reviews in the last 2 years. Over all time Hartsholme House has 97 reviews.
Review from A B (Power of Attorney of Resident) published on 4 March 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from V P (Daughter of Resident) published on 23 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from D W (Daughter of Resident) published on 17 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from L S (Daughter of Resident) published on 17 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from A H (Sister of Resident) published on 17 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from G W (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from C S (Partner of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from S P (Son of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from W H (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from M G (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from D C (Husband of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from J H (Daughter-in-law of Resident) published on 16 January 2025
Submitted via Website •
Report
Overall Experience
5.0 out of 5
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Review from L P (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from K L (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for your kind review, the team really appreciate your lovely feedback.
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Review from D C (Son of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for your review, the staff really appreciate the kind feedback.
Facilities
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Treated with Dignity
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Review from J T (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for taking the time to write your lovely review. The team appreciate your kind feedback and we are glad your mum settled in well.
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Review from S M (Ex Family Member) published on 25 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for taking the time to write your lovely review. The team really appreciate your kind words and were honoured to have been able to care for your (ex)husband.
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Review from Rachel L (Friend of Resident) published on 19 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for taking the time to write your review. The team are happy to hear that you enjoy visiting the home and your friend.
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Review from F L (Stepdaughter of Resident) published on 19 September 2024
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for your lovely review. The team really appreciate your feedback and are glad to hear you always feel welcome in the home.
Facilities
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Treated with Dignity
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Review from R M (Son of Resident) published on 19 September 2024
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Hartsholme House
Thank you for taking the time to write your kind review, the team really appreciate all the lovely feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
The Review Score of 9.9 (9.905) out of 10 for Hartsholme House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.905 for Hartsholme House is calculated as follows: ( (355 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 390 Ratings = 4.905
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hartsholme House is based on 33 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 33 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Sep 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2012
The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.
Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.
Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager
As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia
Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.
Job Title: Head of Care
Joined: 2007
Conny, our Head of Care at Hartsholme House, initially joined the Trust in 2007 as a Carer at Hartsholme House and soon after was appointed as Care Leader, having already completed her NVQ Levels 2 and 3 in Health and Social Care. Whilst working at The Poplars, Conny was offered the role of Head of Care and spent four years there before re-joining the team at Hartsholme House in 2012, continuing in the position as Head of Care. Conny achieved her Level 5 Diploma in Leadership for Health and Social Care in 2015 and the continued her education with the Open University and was very proud to be granted a First Class Honours Bachelor of Science Degree in Psychology.
Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.
Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.
Job Title: Head Housekeeper
Joined: 2006
Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.
Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.
Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.
When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.
Job Title: Administration Assistant
Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.
After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.
In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.
