Hartsholme House

Ashby Avenue, Lincoln LN6 0ED
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9.9 97 Reviews
  • Hartsholme House, Lincoln
Hartsholme House is registered for forty-four residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia, while also being able to offer respite and day care.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided by Hartsholme House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Cheryl Gilderdale (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Hartsholme House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,035 – £1,200
    • Self-Funded Residential Dementia Care £1,200 – £1,245
    • RESPITE Self-Funded Residential Care £1,110 – £1,280
    • RESPITE Self-Funded Residential Dementia Care £1,280 – £1,335

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Hartsholme House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hartsholme House Reviews (97)

Total of 97, showing 21-40
9.9

Hartsholme House has a Review Score of 9.9 (9.905) out of 10, based on 33 reviews in the last 2 years. Over all time Hartsholme House has 97 reviews.

Overall Experience

  • 82
  • 15
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Date Published

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Review from Sue B (Next of Kin) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We really cannot thank you enough for your care, support and friendship during a really difficult three years. Always a smile and are you ok? A really excellent team led by a wonderful manager. Thank you, every single one of you.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for taking the time to write your kind review. The team at Hartsholme House are happy they were able to help and support you over the last three years.


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Review from E J (Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Hartsholme House for only two months. I was physically very ill on arrival. The care and attention I was given was excellent. Now relatively well and self-sufficient. I am happy to express my opinions. The staff are attentive, friendly, cheerful and when possible will spare a few minutes
to chat. This is most welcome for someone still with a working brain. Their day is busy and must be very stressful. I cannot fault the management at all who listened to my requests and acted very quickly to provide answers and take action when feasible.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for taking the time to write your kind review. We are glad to hear that you are recovering well and that you are receiving such an excellent level of care from the team at Hartsholme House.


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Review from Lyndsey S (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to put Mum into a care home in March 2023 as she was elderly and had dementia and needed around-the-clock care, which we couldn't provide. The home was very clean and run by staff who cared for the patients rather than just doing a job. Sadly Mum passed away at the beginning of December. During
those last few weeks, the staff provided extra care for Mum and were very supportive of us, as we watched Mum pass.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

We are sorry for your loss and would like to thank you for taking the time to write your lovely review. We are glad to hear that you felt supported by the home through this difficult time.


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Review from Lynn W (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placing Mum in Hartsholme House was the best decision I've made in respect of her care. The staff are excellent; they treat residents with genuine warmth, friendliness and humanity.
The nursing care is also first rate and Mum's dementia is noticeably more stable since she moved there. I live a long
way away but their activities coordinator facilitates regular video call sessions which is greatly appreciated.
I wouldn't want Mum to be looked after anywhere else.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for taking the time to write your lovely review. We are pleased to hear how happy you are with your decision to let Hartsholme House care for your mum, and that your mum is happy and stable in the home. We will be sure to pass your comments onto the team.


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Review from Talbot C (Son of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Hartsholme House for nearly 7 years, during which time she was perfectly contented. The care that she received was excellent, the staff are friendly, competent and sympathetic to the resident's needs. The low turnover of staff helps maintain a consistent quality of care.
Activities at Hartsholme House are thoughtfully arranged to be stimulating and are appropriate to residents' interests and needs.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for taking the time to write your review. We are pleased to hear your mother was perfectly contented throughout her stay at Hartsholme House and that you were happy with the care she received. I will be sure to pass your comments on to the team.


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Review from Alison H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care given to my mum over 20 years stay at Hartsholme House. Thank you.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for taking the time to write this review. We are glad to hear you're happy with the care your mum has received during her 20 years stay at Hartsholme House.


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Review from S L (Son of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After consultation with the Management team, we decided Hartsholme House was the preferred place for her later years, as she was clearly not safe being on her own at home, even though she had care. She was brought in on 14th June, and on our first visit on 18th June and all subsequent visits the uplift
in mum's mood, demeanour, and physically, has been amazing. So a massive thank you to you all at Hartsholme House.

Reply from Anna Jennings, On Behalf of The Team at Hartsholme House

Thank you for your lovely review, it's great to hear Hartsholme House has had such a positive impact on your mum.


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Review from K T (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was cared for and loved by the staff of this lovely home. The home is well run by the manager is hands-on with the residents who live there. The staff are wonderful very professional, caring, hardworking and patient. My mum was well cared for, always looked nice, and her room and the whole home
were kept immaculate. I felt happy in the knowledge that the staff did their very best for my mum. Mum passed away in the home. I was cared for too as I sat with my mum. I recommend this home sincerely.

Reply from Helen Dearing, Regional Marketing Manager - Central at Hartsholme House

We are so sorry for your loss, it was an honour to care for your mum. She will be missed. The team will be delighted to read how happy you were with the care your mum received with us. Thank you so much!


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Review from Janet C (Friend of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always an emotional experience to find the right care home for your loved one. We were very fortunate to find Hartsholme House where our relative lived out her last 18 months. She received superb care and was always dressed and presented very well. Thank you to all the staff.

Reply from Helen Dearing, On behalf of the team at Hartsholme House

We are so sorry for your loss – it was a great honour to be able to care for your relative here at Hartsholme House. We appreciate you taking the time to write us a review at what must be a difficult time and for your kind words. I will share your comments with the whole team.


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Review from A K (Wife of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my husband was resident in Hartsholme House he had respite care occasionally in two other homes which were nearer to my home. I was very unhappy with both as they failed on several accounts. I have been very pleased with the care he has received ie the last year. Thank you to all the staff for
working so hard.

Reply from Helen Dearing, On behalf of at Hartsholme House

Thank you for leaving this review. I'm pleased that you were able to find the level of care your husband required here at Hartsholme House. I will pass on your comments about the standard of care our staff have demonstrated; they will be so pleased to hear how happy you are with it. Thank you so much!


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Review from J M (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

MY mu has been here for three years now. I have no worries about her care. It clearly shows, how well she is being looked after. Not only do they care for the residents they put so many activities on for them. Staff always pleasant and helpful. Nothing is too much trouble for them if you do have a
problem them will always to their best to solve it. I could not be more grateful for all they do for my mum - a wonderful home.

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Review from S L (Sister of Resident) published on 20 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been at this care home for over three years. She continues to thrive, benefitting from the caring environment. The excellent leadership and proactive individualised care is ensuring a comfortable and safe place for her. She is free to take part in the many activities here if she chooses
to do so or she can choose to have a quiet read in the privacy of her room that her carer has thoughtfully made very cosy and her own space. She loves the view from her bedroom which overlooks a lovely courtyard which is bursting in colour especially in springtime with all the blossoms. There is support for us relatives through regular meetings and online support group which is really useful. My family and I are grateful to everyone at this home for working so hard to provide a warm, caring and safe space for her in her latter years. Seeing my sister so content, at peace and at home is a testament to the care she is receiving from the whole team. Thank you.

Reply from Rowen Campbell, on behalf of the team at Hartsholme House

Thank you for sharing your experiences of Hartsholme House - I'm glad your sister is thriving with us. I will share your comments with the team at the home as I'm sure they will be pleased to read your feedback. Thank you for your kind words.


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Review from Maggie D (Daughter of Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience as the daughter of a resident and a Healthcare Professional, Hartsholme House is a truly fabulous care home! The excellence starts at the top with the absolute dedication, integrity and kindness of both the Home Manager and Head of Care. Recruitment of suitable staff seems to be key,
as their warm personalities light up the home. The staff exhibit genuine love for Mum which makes her feel truly special! Having Mum living in a care home has been a steep learning curve for me. However, it continues to be an absolute pleasure working with the Hartsholme House team to help facilitate her best possible life. I have experienced many examples of individual staff going above and beyond and I am truly appreciative. The senior team understands very clearly what is important in caring for their residents and although it cannot always be easy, they seem relentless in pursuit of perfection. Outstanding care, cleanliness, catering and fun activities! Thank you Hartsholme House!

Reply from Rowen Campbell, on behalf of the team at Hartsholme House

What lovely feedback, thank you! I'll make sure everyone at Hartsholme sees your comments as I know it makes a difference. We really appreciate you taking the time to write us a review, and I'm sure your experiences will help others in a similar position. It's lovely to hear that your Mum is settled, and if there is anything else we can do for you or for her, please just let us know.


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Review from Sue L (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been a resident of Hartsholme House, we have been treated with kindness, understanding and compassion.
Mum gets on with the majority of the carers and nothing is too much trouble for them. The home itself is kept immaculately clean and tidy. My Mothers bedroom is of a good size
and well-presented. There is adequate storage space but the sink is enclosed in a vanity unit and is therefore not wheelchair accessible.
Hartsholme has adequate parking for visitors and has lovely gardens but they could do with the gardens being more regularly maintained.
All in all, I would recommend Hartsholme House to anyone who is having to consider care for their loved one.

Reply from Freya Higgs, Marketing Administrator at Hartsholme House

Thank you for taking the time to write such a detailed review. I am glad to hear your mother is happy at the home. I will pass on your kind words to our team.


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Review from B B (Wife of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had dealings with other care homes and this is by far the best.
Clean, homely, well staffed and friendly.

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Review from Ken D (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been resident in Hawthorne House for seven months.
The service provided so far has been excellent. He is settled and content, always being shown consideration for his needs and likes. The environment is calm and comfortable staff always appear calm and helpful. Communication to myself
from the home has always been efficient and friendly. I feel secure and comfortable entrusting my father to their care.

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Review from Elaine S (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy indeed at Hartsholme House. we have been absolutely delighted with the extremely high standard of care and compassion shown to him and us.
We have spent a lot of time here, at Dad's end of life and have nothing but the highest praise for all the staff.
Their patience and
care and remarkable! We highly recommend Hartshole House.

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Review from Frank M (Son of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Hartsholme for over a year now. Her transformation has been remarkable. Absolutely amazing staff and management. Cannot speak highly enough of the service they provide. Thank you from the bottom of my heart!

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Review from Peter S (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring, considerate and kind whether it be residents or visitors. Nothing is too much trouble.
My family and I think that my wife is being very well looked after and we are very happy that we chose Hartsholme House for her.

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Review from A K (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last four years of her life in Hartsholme House and we were very impressed by the care shown not only to her but to us, her family especially in the last few weeks of her life. The staff took the trouble to get to know residents and have dealt with the constraints imposed by Covid
in a sensible way doing all they can to protect the residents from infection.
In the final weeks of my mother's life we were kept fully informed of her condition and were able to visit. A granddaughter who couldn't visit was able to have a video call which she found very helpful.

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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Hartsholme House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Hartsholme House is calculated as follows: ( (355 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 390 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartsholme House is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Sep 2024

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Cheryl

Cheryl Gilderdale

Job Title: Home Manager

Joined: 2012

The forty three residents at Hartsholme House are looked after by a highly dedicated team of staff that include carers, administrators and ancillary staff. They are led by the Manager who is supported by a Head of Care and a team of Senior Carers.


Cheryl Gilderdale has been the manager of Hartsholme House since April 2012. Cheryl has been with the Trust for over 17 years’ and has great knowledge and experience in caring for the elderly in residential and dementia care settings.


Cheryl has always enjoyed caring for the elderly and in she joined Hartsholme House in 2010 as Head of Care before taking over as Manager


As well as NVQ level 4 in Health and Social Care. She has completed numerous short courses covering all aspects of caring for the elderly these ensure that all residents, residential, and dementia receive the best care from staff. Cheryl has also completed the Alzheimer’s Society leadership training programme, Champions in Dementia, which ensures the appropriate care is maintained for residents with Dementia


Cheryl sets high standards of conduct and performance for herself and her staff. As a result she is proud that the last inspection of the home by- the Commission for Social Care Inspection, has successfully rated them as meeting, or exceeding, the standards of care expected.


Conny

Conny McGowan

Job Title: Head of Care

Joined: 2007

Conny, our Head of Care at Hartsholme House, initially joined the Trust in 2007 as a Carer at Hartsholme House and soon after was appointed as Care Leader, having already completed her NVQ Levels 2 and 3 in Health and Social Care. Whilst working at The Poplars, Conny was offered the role of Head of Care and spent four years there before re-joining the team at Hartsholme House in 2012, continuing in the position as Head of Care. Conny achieved her Level 5 Diploma in Leadership for Health and Social Care in 2015 and the continued her education with the Open University and was very proud to be granted a First Class Honours Bachelor of Science Degree in Psychology.

Conny is passionate about dementia care and works closely with her team members. She values ideas and suggestions to improve, not only ways of working, but also to promote the quality of life for each individual resident at Hartsholme House and is involved with innovative projects which will benefit the residents. Conny is proud to be part of a team that achieved an ‘Outstanding’ CQC rating in their last inspection, and she works hard to maintain a high standard in person-centred care.

Conny, in her spare time, enjoys reading, playing badminton and spending time with her family.


Paula

Paula Robinson

Job Title: Head Housekeeper

Joined: 2006

Paula Robinson is the Head Housekeeper at Hartsholme House and has been with the Trust since 2006.


Paula started as a relief Housekeeper and Laundress and progressed to Head Housekeeper in 2013, achieving her NVQ Level 3 in Hospitality, Supervision and Leadership.


Paula and her team work hard daily to ensure that the home is cleaned to a high standard and enjoys positive feedback from the families regarding the cleanliness of the home.


When Paula is not working, she enjoys spending time with her family and friends, eating out, DIY and gardening.


Tracy

Tracy Pattle

Job Title: Administration Assistant

Tracy is the Administration Assistant at Hartsholme House. She has worked in the Health and Social Care sector since 2004 after working in London as a Portfolio Administrator for many years. Tracy obtained her NVQ level 3 in Business Administration in 2009 and enjoys the varied days that the Health and Social Care sector brings.


After becoming the primary carer for various family members, she understands the challenges that are faced by families when choosing the correct person-centred care provision. She hopes that she, and her family's experience, can help others find the right care provider.


In her free time, Tracy enjoys spending time with family and friends, reading, and watching movies.