Heatherlea House

109 Tor-o-Moor Road, Woodhall Spa LN10 6SD
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8 Reviews
  • Heatherlea House, Woodhall Spa
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Care Provided by Heatherlea House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 17 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Callaby (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Heatherlea House Reviews (8)

Over all time Heatherlea House has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

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8

Review from Jacqueline L (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Desperate for help and an emergency respite bed for my 89 year old Mother, l contacted Heatherlea.
The manager was outstanding.
No hesitation in offering Mum a bed immediately.
Upon arrival a covid test was done, weight checked & all immediate paperwork filled in.
Mum was asked what she would
like to eat and drink and asked if she would like to go into the lounge area or see her room and get settled.
Her room was well prepared in advance awaiting her arrival.
The home has a lovely fresh smell and nicely decorated, it's clean and bright.
Staff are happy, kind, patient and extremely helpful.
The cook is dedicated in the way she presents her meals offering an alternative meal if preferred.
All areas l've seen are very clean neat and tidy a credit to the cleaning staff and carers.
I met with the deputy manager the following day who sat with us as we had questions and then a little later she came into Mum's room to ask more personal details regarding Mum's wellbeing.
First impressions. Dedicated.

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Review from Stephanie A (Daughter of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Healtherlea House for two years. He had lived in Spalding all his life, so moving to somewhere new was bound to cause anxiety, but the care staff were so friendly and welcoming, he quickly settled in. The regular activities and opportunities to socialise with other residents
improved Dad's health and overall wellbeing greatly. The team kept him and the other residents safe throughout the COVID pandemic with their vigilance and high-quality care, for which I am truly grateful. He really enjoyed his time there and loved all the members of staff. I cannot thank them enough for all their kindness, help and support for my Dad. I wouldn't hesitate to recommend Heatherlea, it's a very special place with an amazing team. Thank you for everything you did for him.

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Review from Stephen K (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heatherlea in Woodhall Spa has demonstrated a consistently high level of professionalism and care. Throughout my father's comparatively short stay, all staff have acted in a humane and generous way towards him, being attentive to all needs including a spell of double incontinence. I have never seen
my father as happy as he was at Heatherlea. The manager and her staff are all to be congratulated. I cannot thank them enough. In my view the quality of staffing is the crucial factor, and, although there are care homes which are beautifully presented with modern facilities and fittings, it's the people who make a home a 'care' home.

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Review from Stephen D (Son of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went to Heatherlea with dementia, he was looked after very well by the staff. I have no complaints about the care he received and would recommend the home.

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Review from James C (Husband of Resident) published on 11 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There are occasions when you feel there is a shortage, maybe one carer extra is needed to tend to the needs of residents, particularly in the area of residents needing "bathroom visits".
Also, there are occasions when a shortage of bathroom facilities can cause "issues".

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Review from Lauren C (Great-granddaughter of Resident) published on 27 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the care home enough, my great nan was cared for far better than I could of wished for, they were there for her right until the end. Going above and beyond on many occasions. Thank you.

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Review from B B (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I asked if they ever made curry and within 2 days we had curry for lunch which was very good. They do their very best to provide what is asked for.

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Review from Yvonne K (Daughter of Resident) published on 20 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Heatherlea House highly enough. I am extremely happy with the care my father is receiving. I think the home, food, staff and activities are excellent.
The staff are always cheerful and patient. They also act on requests and queries straight away.

Reply from Charlotte McKenzie, Registered Manager at Heatherlea House

We are passionate about the quality of care we deliver at Heatherlea House and your kind words prove that we must be achieving our goals of a caring, happy, well run, home away from home for every single Resident. After all is said and done our Parents are a precious and important part of our lives. The Heatherlea Team will treasure your Parents/Family Members/Friends in the manner that you would if you were able to. Thank you for your support in your Father's Care.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 31 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Heatherlea House

What types of Care is Heatherlea House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Heatherlea House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Heatherlea House have?

There are 17 Single Rooms.

What are the Facilities & Services at Heatherlea House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heatherlea House to the centre of Woodhall Spa?

0.6 mile(s) as the crow flies, distance by road may be significantly further.