St John's Care Home

66 Hawthorn Bank, Spalding PE11 1JQ
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9.7 98 Reviews
  • St John's Care Home, Spalding
St John's Care Home is situated in the quiet market town of Spalding. The home has spacious dining rooms, lounges and a mature garden. The care home has a warm, friendly atmosphere with a dedicated team of care staff.

Chef Managers cook a variety of nutritious and tasty meals to provide residents with appealing daily menus which are updated regularly. Special dietary requirements are catered for.

Residents are encouraged and supported by the well-being and activities champions to continue to enjoy their interests and hobbies. From gardening and flower arranging to arts, crafts and games there is always something for residents to join in with should they wish to.

Residents benefit from a lively social life at the home with weekly exercise sessions, regular outings and entertainment. Arrangements can be made for residents to be visited regularly by a hairdresser and chiropodist. The home enjoys strong ties with the local community, with regular visits from church groups and pupils from the local primary school.

The home provides residential, dementia and respite care. St John's Care Home has two Dementia Champions who provide practical support to residents with dementia and their families.

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Care Provided by St John's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Parnham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for St John's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact St John's Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Johns Care Home is always open and welcomes visitors at any time.


  • Parking

  • There is a large on-site car park.


St John's Care Home Reviews (98)

Total of 98, showing 41-60
9.7

St John's Care Home has a Review Score of 9.7 (9.663) out of 10, based on 17 reviews in the last 2 years. Over all time St John's Care Home has 98 reviews.

Overall Experience

  • 68
  • 26
  • 4
  • 0
  • 0

Date Published

98
3
5
17
81

Review from D A (Niece of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited on two short occasions so I have said mainly good at the present time. In particular, all the staff are very welcoming and friendly both towards residents and visitors. The way in which I have heard them chatting to residents they appear very kind, caring and respectful of their
wishes. I am fully aware that at times it must be a difficult job. That said my aunt seems happy, content and well cared for.

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Review from E G (Sister of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the staff for their care of my sister for the past five weeks. They were very kind and friendly towards her and helped her in her difficult moments.

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Review from P T (Wife of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the fourth time my husband has been into St Johns for respite, ranging from 3 - 8 days. The staff all now know him and make him feel very welcome and he seems very happy with the attention he gets.
He has had the same room each time, which I think makes him feel more at home. I really do wish
that St John's was able to provide daycare for my husband on odd occasions so as to keep the momentum going between respite stays.

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Review from Michael S (Husband of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every way.

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Review from J J (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the level of care.

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Review from L B (Granddaughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather has great care. There are lots of activities organised, i.e. gardening, games and baking, which he really enjoys.
The staff are always friendly and full of information about his care and needs.

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Review from John H (Brother of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has only been at St John's since the 23rd June 2018 but has settled well, mainly due to the staff and management making her welcome. They are all extremely friendly and caring to residents and visitors. The manager was extremely helpful when we were having difficulties transferring my sister
from hospital to the home. We have been very impressed with everyone involved in my sister's care.

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Review from W G (Wife of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Thank you.

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Review from Pamela D (Friend of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff are very friendly and helpful. They look after my friend really well and are always willing to attend to her needs.

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Review from A F (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

95% of the staff do a brilliant job and work very hard, there to help if you need them.

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Review from C J (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all aspects of mum's care. Cannot speak highly enough of the staff and management. Huge thanks to everyone. Mum is extremely happy and all staff work extremely hard to make sure she is comfortable at all times.

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Review from Neil M (Son of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems to be well cared for. Staff always friendly and polite. Reception very friendly and welcoming. Room always clean and tidy. When we visit there is always regular checks on Mum. Not somewhere I ever envisioned Mum, but its good to know she is in good hands.

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Review from Laura W (Daughter of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall home is very clean. Staff are very caring and helpful.

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Review from Lorraine S (Niece of Resident) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all amazing! They make the home - well done.

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Review from Jim B (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all the treatment and care from everyone at St. John's. My mother has been very happy here. She likes the activities provided and loves the parties that are held. The new lounge/diner looks amazing, made to a high standard.

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Review from Jessica S (Granddaughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home with friendly staff who are caring and look after my Nan well. Facilities will be great once all work is finished.

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Review from Maurice M (Husband of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St John's Care home is a comfortable home where I have found all staff to be pleasant and dedicated. They all carry out their duties in a professional manner. It is comforting to see residents encouraged to take part in the various activities.

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Review from B E (Brother of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the Activities person left, the residents are just sitting about and are bored doing nothing. It seems a shame as he kept them active with different games and little jobs in the garden.

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Review from Bryan B (Son of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with everything that has been happening while my dad has been in care. All the staff are brilliant with my dad. Nothing is too much for the carers and staff to help Dad.
The place is lovely and homely. I am very pleased with everything. I will recommend it to anybody.

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Review from Jeanette E (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after, staff very pleasant. Meals are OK, Mum is 95 and has a good appetite. The new cafe area etc has been created and looks really lovely.
More activities now than there used to be.
Three activity coordinators now, good.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for St John's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for St John's Care Home is calculated as follows: ( (143 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 199 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (3)

Natalie

Natalie Parnham

Job Title: Home Manager

Natalie is our Home Manager here at St John's. She has worked in care for over 20 years, starting as a care assistant and working her way to Deputy Manager. Natalie is very passionate and caring towards the residents in her care and their families. Natalie is proud of the care offered at St John’s and the staff team who regularly go above and beyond to provide the very best quality of life for residents.


Morgan

Morgan Hicks

Job Title: Senior Customer Relations Manager

Joined: 2023

Your Senior Customer Relations Manager is Morgan Hicks, Morgan first started at Tallington Lodge in 2019, then worked across the wider group in 2022 and now will be your first point of contact when making an enquiry for care at St John’s Care Home.


She is here to help you through the whole journey of moving into our home, this includes: Answering any questions you have, helping to organise the move into our home and ensuring you or your loved one settles into life at St John’s.


Sharon

Sharon Hare

Job Title: Care Assistant

Joined: 2011

Sharon is a Carer and Dementia Champion at St John's Care Home where she has worked for six years. As Dementia Champion she is developing a dementia strategy for the home and will roll it out alongside the care team.