St John's Care Home

66 Hawthorn Bank, Spalding PE11 1JQ
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9.7 98 Reviews
  • St John's Care Home, Spalding
St John's Care Home is situated in the quiet market town of Spalding. The home has spacious dining rooms, lounges and a mature garden. The care home has a warm, friendly atmosphere with a dedicated team of care staff.

Chef Managers cook a variety of nutritious and tasty meals to provide residents with appealing daily menus which are updated regularly. Special dietary requirements are catered for.

Residents are encouraged and supported by the well-being and activities champions to continue to enjoy their interests and hobbies. From gardening and flower arranging to arts, crafts and games there is always something for residents to join in with should they wish to.

Residents benefit from a lively social life at the home with weekly exercise sessions, regular outings and entertainment. Arrangements can be made for residents to be visited regularly by a hairdresser and chiropodist. The home enjoys strong ties with the local community, with regular visits from church groups and pupils from the local primary school.

The home provides residential, dementia and respite care. St John's Care Home has two Dementia Champions who provide practical support to residents with dementia and their families.

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Care Provided by St John's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Parnham (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (56)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013

Funding & Fees Guide for St John's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact St John's Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Johns Care Home is always open and welcomes visitors at any time.


  • Parking

  • There is a large on-site car park.


St John's Care Home Reviews (98)

Total of 98, showing 61-80
9.7

St John's Care Home has a Review Score of 9.7 (9.663) out of 10, based on 17 reviews in the last 2 years. Over all time St John's Care Home has 98 reviews.

Overall Experience

  • 68
  • 26
  • 4
  • 0
  • 0

Date Published

98
3
5
17
81

Review from Richard P (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother feels secure, comfortable and well treated with appropriate respect.

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Review from Lillian B (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good.
My bedroom is very comfortable.
I'm very happy with the food.
We get lots of tea.

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Review from Sally R (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All I can say is that everything is marvellous here, by that I include my room. Saff are to, post my letters and also have brought clothing and underwear for me knowing I have no one to ask.

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Review from Wayne R (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good about it.
Like living in a hotel.

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Review from Gill H (Daughter of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has had a whole year in your home came 20th May. I am so pleased how she has finally settled in and becoming more interested in the entertainment and getting out of her room. So sorry they are short of entertainment staff at the moment but look forward to more input from a replacement. Mum enjoys
mini bus days out and a bit of banter from the staff. I am happy that she is happy and settled.

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Review from Margaret W (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for in this home. She enjoys the food and has all her own things around her which is important to her. The staff are very caring and obliging. Nothing is too much trouble. Only wish they would encourage her to integrate more.

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Review from D I (Son of Resident) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent care home and looking after my Mum is first class. Lovely staff. Mum is happy here.

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Review from Jessica S (Granddaughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan seems well care for and as happy as she can be. The room is a little dark due to the angle of the window. Staff seem very caring.

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Review from Kathryn and Keith L (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad seems happy and likes the staff. The care provided is fantastic. Thanks to all at St John's for all their hard work.

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Review from Rita U (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away on Saturday December 2nd. The care and love the staff gave Mum during the six weeks of Mum's end of life I could ask no more of. The staff on duty just before Mum passed away were fantastic. Night staff could not do enough for her or for myself and sister, we will be forever grateful.

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Review from Joanne C (Granddaughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is very happy here, she always says how happy she is. If we have any needs or concerns they are always quickly resolved.

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Review from Jane P (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in St John's is second to none. The residents are all cared for very well, they have activities every day, organised sing-alongs, various parties and outings. The staff look after the residents like they are their own family. My mother has never eaten so well, the meals are very good and varied.
If anyone is looking for a care home for a relative I would certainly recommend St John's. Every visitor is made very welcome.

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Review from A S (Son of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother settled in well. Staff are particularly kind and attentive.

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Review from Beryl S (Resident) assisted by family/friend published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and have been very helpful and attentive during my short stay.

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Review from I F (Wife of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the months my husband has been at St John's my family and I have been very pleased with the care he has received there. Everyone is very kind and caring to both my husband and myself.

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Review from Colin L (Son of Resident) published on 3 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since 30th December. She is a very independent woman who likes her own company and it has been a worry as to how she would settle. It would appear that she is beginning to settle. This in my opinion because of the quality of the premises and the very caring staff. Since
she has been at St John's Care Home I have met a lot of the staff and from the manager, to all the carers I have to say they do a wonderful job under very difficult circumstances.

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Review from Z H (Granddaughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandparent is very happy in this home. They get days out and take part in many activities. The actual home is mainly in a good condition and rooms are light and airy. The downstairs lounge floor is looking tired and some rooms you pass in the corridor smell of urine, which in the past I've never
smelt. The upstairs lounge is far nicer. Staff and family are invited to many events which is lovely. My only problem is that the receptionist has a few times ignored us trying to get into the building, as she was busy talking to someone else. This is really annoying when she can clearly see us at the door, ringing the bell! Care staff have let us in even though she is at her desk ... sometimes I like to nip in the home on my lunch hour for a quick visit but spend ages trying to get in.

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Review from Angela S (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I do not have access to the care home as much as I would like due to no transport, therefore, I have no comments. Apart from when I am called to the hospital after yet another accident, I do not see my family member very often. The staff do not always inform me of any problems. As I am next of kin.
I feel somewhat pushed out. This could be improved.

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Review from John P (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with caring and attentive staff. Residents seem to be well looked after and happy to be here.

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Review from Lee B (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helped with my dad and myself when visiting.

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Current Review Score: 9.7 (9.663)

Overview of Review Score

The Review Score of 9.7 (9.663) out of 10 for St John's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.663 for St John's Care Home is calculated as follows: ( (143 Excellents x 5) + (45 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 199 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (3)

Natalie

Natalie Parnham

Job Title: Home Manager

Natalie is our Home Manager here at St John's. She has worked in care for over 20 years, starting as a care assistant and working her way to Deputy Manager. Natalie is very passionate and caring towards the residents in her care and their families. Natalie is proud of the care offered at St John’s and the staff team who regularly go above and beyond to provide the very best quality of life for residents.


Morgan

Morgan Hicks

Job Title: Senior Customer Relations Manager

Joined: 2023

Your Senior Customer Relations Manager is Morgan Hicks, Morgan first started at Tallington Lodge in 2019, then worked across the wider group in 2022 and now will be your first point of contact when making an enquiry for care at St John’s Care Home.


She is here to help you through the whole journey of moving into our home, this includes: Answering any questions you have, helping to organise the move into our home and ensuring you or your loved one settles into life at St John’s.


Sharon

Sharon Hare

Job Title: Care Assistant

Joined: 2011

Sharon is a Carer and Dementia Champion at St John's Care Home where she has worked for six years. As Dementia Champion she is developing a dementia strategy for the home and will roll it out alongside the care team.