St Michael's

High Street, Waddington, Lincoln LN5 9RF
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8.2 29 Reviews
  • St Michael's, Lincoln
St Michael's is a newly-acquired care centre, providing personal care for up to forty clients whose needs are associated with old age or diagnosed dementia. The home has all single bedroom accommodation, all rooms have the benefit of an en-suite toilet and wash hand basin within the main part of the bedroom.

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Care Provided by St Michael's

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lydia Gardner (Manager)
  • Admission Criteria
    • Residential Clients Only
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 1

Funding & Fees Guide for St Michael's

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,127
    • Self-Funded Residential Dementia Care from £1,127
    • RESPITE Self-Funded Residential Care from £1,127
    • RESPITE Self-Funded Residential Dementia Care from £1,127
  • (these prices are only a guideline, please contact St Michael's to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

St Michael's Reviews (29)

Total of 29, showing 1-20
8.2

St Michael's has a Review Score of 8.2 (8.158) out of 10, based on 2 reviews in the last 2 years. Over all time St Michael's has 29 reviews.

Overall Experience

  • 15
  • 13
  • 1
  • 0
  • 0

Date Published

29
0
0
2
27

Review from Christopher A (Son of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Michael's provides a caring, family atmosphere for residents and their visitors. The use of residents and family meetings enables a positive rapport to develop and constructive ideas to be put into practice. All the staff are friendly and responsive while maintaining a professional approach. A wide
range of activities are provided. My father appreciates the monthly "service" and visits from the local vicar, as well as benefits from the twice weekly "exercise" sessions.

Reply from Kate Tipper, Sales co ordinator at St Michael's

Thank you for taking the time to leave us a review. We appreciate your feedback, and we are delighted to see the star rating.


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Review from Alan C (Husband of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my wife could not have been better cared for.

Reply from Donna Garstang, Manager at St Michael's

Thank you for your review. It was a pleasure to look after your wife.


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Review from Sandra P (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home was excellent in the care it provided, from the domestic staff, catering, carers and management; everyone was approachable and acted on requests/concerns promptly or at the earliest possible time (i.e. needs a haircut, nails need cutting). Was treated with care, dignity and respect at all
times. They also dealt with the pandemic while still giving excellent care to the residents.

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Review from Anita G (Wife of Resident) published on 19 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very kind and welcomed him into the care home. I am very happy that he is being well cared for and that he has settled down now. I feel that I can talk to management at any time if I have any concerns regarding care.

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Review from Dawn S (Cousin of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care my cousin is receiving at St Michael's. She enjoys the food and always seems quite happy when we visit. The staff are all very friendly.

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Review from Yvonne B (Friend of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are caring and genuine. They build positive relationships and never give up, even when things are difficult.
The transitions in our lovely friend whilst at St Michael's were fantastic. The team are led by a committed and passionate manager who role models good care. I would highly recommend
St Michael's; the care team are amazing.

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Review from C H (Grandson of Resident) published on 25 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used to visit my grandad regularly and was always greeted with a warm welcome, cup of tea and biscuits, even when you could see the staff were busy they always went the extra mile to make my family and I welcome. The home has a wonderful atmosphere and the staff are always smiling, nothing was ever
too much trouble. My grandad was always treated with dignity and respect to the very end. He would often say what a lovely place it was, even when the end was drawing near. We all felt supported as a family by the manager and staff from the first day of his admission to the home. I would highly recommend this home to anyone looking for care, you certainly won’t find a better facility and staff are all fantastic. Keep up the good work.

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Review from M P (Son of Resident) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits are always informal and relaxed. Mum seems happy most of the time and care is good considering how many residents are there for the staff to look after.

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Review from J G (Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here last November as I'd been in hospital and needed 2 or 3 weeks respite care. I was feeling good and ready to go home but couldn't because my central heating boiler was broken. I was pleasantly surprised when I did get here; ALL the staff were very friendly and helpful. I was greeted warmly;
shown my room and then shown all around the care home.
Mealtimes are regular (never late!). The food is really very tasty. The dining staff will make sure you have the food you like (there's plenty it and seconds are always available). Everything is spotlessly clean with a real air of homeliness. All medical needs are catered for (with a smile). I have been made very welcome and now see many of the staff as friends. There are often trips out to somewhere nice, I've enjoyed them.

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Review from E D (Wife of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband spent a year at St Michael's, but he was not the only one to benefit because the staff and management, bless them, cared for my wellbeing as well. I stopped cooking or eating because he had had to be put in a home and after 65 years of marriage, this broke my heart. There was always
a cuppa and a bickie every time I visited, and he was cared for so well all his little idiosyncrasies were met where ever possible, and he settled in very quickly.

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Review from Hilary C (Sister of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has resided in St Michaels for 4 years. The care and facilities are extremely good. The staff care for her really well. She is always clean and smells nice. The home is always spotless with no lingering unpleasant smells. I can recommend this care home to anyone who has the misfortune to have
a relative needing care. Thank you to all the wonderful management and staff.

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Review from James M (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's time at the home was short, but the quality of the care and the compassion shown to him was brilliant. When he died, 3 of the staff came to his funeral which was lovely and a strong reflection of their genuine care support both to my Father and also myself. The care manager was extremely
supportive and made time for me and my Father, especially when things got difficult. Knowing that my Father was cared for and safe gave me incredible peace of mind. Nothing seemed to much trouble and you were allowed to visit at any time which showed that the centre was very confident in its care provision. The food was superb and cooked on the premises which seems very rare these days and visitors were always offered drinks and biscuits which is a lovely touch and makes you feel very welcome. My Father particularly enjoyed his cooked breakfast each morning! Overall, I was extremely pleased with the care for my Father and would recommend the home to anyone. Thank you to St Michael's.

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Review from Judith F (Daughter of Resident) published on 22 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at St Michael's since June 2018 after making the difficult decision that she could no longer manage in her own home. From the outset, every member of staff has made enormous efforts to ensure Mum settled in and is happy and comfortable in her new surroundings.
As we do not
live locally it was important that we had the opportunity to talk to Mum and also get updates on her general well being and whenever we call we are always given time to discuss any queries we have before speaking with Mum. Likewise, when we visit we are always made to feel welcome and can spend as much time as we like with her. We are also encouraged to take her out.
The home is always clean, the staff welcoming and friendly and engage with all the services users in a friendly happy manner.
Overall we are extremely happy with the care and services provided.

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Review from John H (Son of Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father enjoyed the last days of his life at St Michael's following hospital discharge. Although dementia had taken hold of him and he was not aware of his surroundings, he made positive comments before his hasty demise.
I found the staff at St Michael's being of the highest quality, approachable,
helpful and obliging to attend to my father's needs.
Having worked in the ambulance service for twenty years, I am well qualified in assessing the care and environment that my late father encountered.
P.S. Activities, food and drink are subjective due to my father's condition.

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Review from Dawn G (Daughter-in-law of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are very approachable and friendly. The building and decor needs refreshing, brightening up.
It would be nice for a more comfortable room to be made available for visitors to chat to their relatives in private as the bedrooms are too small for this purpose.
I don't agree with the prices
though, very high, especially if self-funding.

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Review from Lisa B (Daughter of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in St Michael's since February 15th 2013. At the beginning, there was a few teething problems, but over the years her care has been the best that I could ask for. Not only do they care for my mother, but also myself, if I have any worries there I have a lovely manager and her team
which I can speak to. St Michael's meets my mother's needs 100%.

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Review from Eileen C (Resident) assisted by family/friend published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was placed in St Michaels by NHS as a rehabilitation bed. I needed a hoist to transfer from bed to wheelchair. The care provided got me confident enough to have a hoist and an adjustable bed at home. I was very soon using a Rotunda for transfers.

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Review from Paul Stephen K (Son of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has dementia and has been a resident of St Michael's Care Home since 2017.
On my visits, I have always found the staff approachable and friendly, with the home looking clean and tidy.
My mother is settled here, enjoys her meals and the weekly activities the home provides.
The Staff used
to take my mother to another Care Home in Waddington, to visit my late father, which we really appreciated, as we do not live locally.

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Review from Ali E (Daughter of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed here for a few months. They saw his dementia advance very quickly. The staff were kind, considerate and offered dignity to him and us, as family. I would recommend them for caring for loved ones - not always an easy job.

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Review from Jacqueline M (Wife of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband was at St Michael's and received the best love and care I could wish for. It is obviously extremely hard for relatives when your partner has Dementia, but he was treated with respect, his room was always clean, the food was excellent and the carers go out of their way to look after their
residents with a smile on their faces. Thanks to you all from us both.

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Current Review Score: 8.2 (8.158)

Overview of Review Score

The Review Score of 8.2 (8.158) out of 10 for St Michael's is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for St Michael's is calculated as follows: ( (18 Excellents x 5) + (5 Goods x 4) ) ÷ 23 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.375 Points relating to the number of positive Reviews for St Michael's is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 2 Positive Reviews ÷ 8 = 0.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Donna

Donna Garstang

Job Title: Registered Manager

Joined: 2019

I have been working at St Michaels for over 5 years now working my way up from Care Assistant to Registered manager. I have been working in the Health and Social care sector for over 15 years starting with learning disabilities.


I am passionate about creating a positive, welcoming and family environment for our residents, relatives and staff.
When not busy at work I enjoy spending time with my husband and our Basset Hound Wilson who occasionally comes to visit the residents. I have a grown-up daughter and a grown-up stepdaughter.


Frequently Asked Questions about St Michael's

What types of Care is St Michael's registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Michael's provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does St Michael's have?

There are 40 Single Rooms.

What are the Facilities & Services at St Michael's?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is St Michael's to the centre of Lincoln?

4.6 mile(s) as the crow flies, distance by road may be significantly further.