Review from Trina W (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been in The Gardens since February 2022. We as a family, are more than happy with the standard of care and feel it is a lovely, friendly environment. We have no complaints whatsoever about the home or the staff.

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Review from Tracey R (Respite Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience

The care provided is excellent, the staff are always happy to help and talk to family, if required and happy to answer any questions. They keep family updated on their family member. Residents' needs are well cared for and met, always using their names when talking to them. Cleanliness is also excellent

and the food always smells appetising.

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Review from S W (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience

Staff at The Gardens are welcoming, kind, caring and supportive at a difficult time in residents' and families' lives. They are accommodating, always friendly and have a welcoming smile, whenever we visit. Initially, Dad was unsettled, but over the days, the care and support he has received from them

is beginning to show and he is chatting with other residents and seems happier. As a family, it is comforting to know he is safe and receiving excellent care.

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Review from Howard S (Son of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother recently needed a hospital visit. Everything was arranged by the care home's staff. At the last minute, the home were aware of a possible issue with transport. I was contacted and we agreed that I would transport Mum. The carers made sure that Mum was ready for me to collect her with everything

she needed. On her return, a hot lunch was quickly supplied for Mum and a warm welcome by the staff.

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Review from Robert F (Son-in-law of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience

An excellent visit, all staff are very kind and caring. This standard has always remained constant. Every visit the care and attention exhibited has remained at the highest standard. Every question asked is always acted upon and met with a kind caring response.

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Review from Diana M (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

I find the staff genuinely compassionate and caring. They also care for the whole family, particularly my father, who is finding it difficult in accepting that my mother needs personal care. After a short spell in hospital when Mum was extremely ill, they have gone over and beyond to nurture her back

to health. I know I can contact them at any time, and they are always willing to talk and to listen.

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Review from Rex R (Husband of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience

I think the care home is very good and kept residents looked after really well. Staff excellent. I would recommend it to anyone.

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Review from Jenny E (Wife of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at The Gardens Care Home for three years. I cannot recommend the home highly enough! He is being very well cared for with his dementia and physical needs and treated with patience, dignity and respect. The managers, seniors, carers and all the staff groups - kitchen/laundry/cleaning/activities

and maintenance staff - produce a safe, effective and well-led care home. My family and I feel supported by the manager and staff; they respond quickly to any queries, and we are kept informed of health concerns. Overall, I think the professional teamwork combined with a kind, courteous and friendly staff make The Gardens a care home that is "second to none". Thank you, everyone - so much!

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Review from Carol P (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care home, staff are lovely and very caring. Would recommend always.

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Review from David H (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience

I feel very fortunate, comforted and grateful for the loving care and attention shown to my mother by the professional and dedicated team at The Gardens. The home is impeccably run and organised, with staff whose first concern is always the welfare of the residents. I am grateful for many things; the

consideration shown to me as a relative whenever I visit or all, the lockdown video calls to help us stay in touch with our loved ones, the contact with me to keep me abreast of doctors' visits or changes in medication, and their willingness and quickness to respond to requests. The premises are always spotlessly clean, the quality of the meals is excellent, and the residents enjoy the many and diverse activities. And I will never forget the lovely birthday surprise for Mum last year!

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Review from Elizabeth C (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

Mum is 97 and a half. My brothers and I cared for Mum until one had a fall in December 2021. She has dementia. Originally she was admitted to The Gardens for respite care. She adamantly refused to be cared for outside the family. She is now a permanent resident and very happy. She has made friends.

We can see she is happy and content, warm, fed and cared for. We are at peace knowing one won't have harmed herself in her home.

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Review from John B (Husband of Resident) published on 28 February 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff are most attentive to my wife and all other patients. They are also very aware of my need and are very helpful to me. I would like to finish my days at this home.

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Review from Helen L (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience

I love the care and friendliness of the home, in general. The fact that if anything happens to Mum, I am told and kept informed all the time. I haven't been able to visit for almost a month due to covid. I was worried, but found her just as she should be - happy and cared for. I have respect for all

the staff that care for her and will always be grateful.

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Review from Eden S (Son of Resident) published on 20 December 2021
Submitted via Website • Report

Overall Experience

All the staff at The Gardens have been lovely. My mum is so happy, safe, settled and comfortable. All the care has been given to a very high standard and the staff appear to go above and beyond in all they do. Nothing is too much trouble. Huge thank you to you all for giving my mum her smile back.

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Review from T H (Husband of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience

My wife is very well looked after, always clean and content. I am very happy with her being looked after so well.

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Review from Chad M (Son of Resident) published on 20 August 2021
Submitted via Website • Report

Overall Experience

All the staff at The Gardens have been lovely, nothing appears too much trouble for them.
My mum has been placed there whilst waiting for a care package to be put in place. All the care has been given to a very high standard and the staff appear to go above and beyond in all they do.

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Review from Lesley B (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience

Very pleased I chose The Gardens, Boston for my mum. The staff are very good with her, she didn't settle that well when she first went into the home. They all did their utmost to help her settle in, even though I knew she would have been hard work. The home keeps me updated with all aspects of my mum's

care when she wasn't well and keeps me updated when her hospital consultant rings them. The staff do a very good job and I would not hesitate to recommend the home.

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Review from Sally Q (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience

Thank you to the manager and all the staff for making my mothers 101st birthday so special. Aware of her love of music, it was provided. My mother said at my next visit "I held on tight to my walker and danced - it made me feel young again!". The manager's professional, caring attitude is reflected

in the staff's day to day care. Phone calls are answered in a friendly, efficient way, and when visiting, the warmth of the relationship between my mother and the carers is clearly evident. The combination of kindness with efficient care gives the family peace of mind.

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Review from Carole M (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

Clean, good hygiene, welcomed and settled Mum in with care and concern. All staff are kind and courteous - very approachable. Excellent rate of cleanliness and the food is excellent. Made mum feel at home in a short space of time, I would have no hesitation recommending The Gardens, in fact, I already

have. I feel that knowing my mum is in such capable hands has taken a weight off of the family's shoulders.

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Review from Susan M (Daughter of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience

Very caring staff. They looked after my mum’s well being and mental health, as well as the family’s mental health. Nothing was too much trouble. Mum was only there a short time after a stay in the hospital until care in the home could be sorted out. If Mum in the future needs full-time care, The Gardens

would be my first choice.
Modern accommodation and beautiful gardens for the residents to use. Excellent all round.

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