Neale Court Care Home

Neale Road, North Hykeham, Lincoln LN6 9UA
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9.9 61 Reviews
  • Neale Court Care Home, Lincoln
Neale Court Care Home offers residential and dementia care in a quiet residential area of North Hykeham. Neale Court consists of 31 ground and first floor self-contained flats, there is a comfortable lounge and conservatory as well as a large, well-maintained garden for residents to enjoy.

The accommodation offers a homely environment and residents are encouraged to personalise their flat with their own belongings and furniture. All areas are wheelchair accessible and there is a lift to the first floor.

An open-door policy is in place encouraging relatives and friends to visit at all times. The home offers a wide range of activities, outings and opportunities to pursue interests and hobbies.

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Care Provided by Neale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kayleigh Moss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Neale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is car parking on site.


Neale Court Care Home Reviews (61)

Total of 61, showing 1-20
9.9

Neale Court Care Home has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Neale Court Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from Helen H (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Neale Court. My dad moved there from another care home and the difference was immediately apparent. The resident's lounge is large and welcoming, resembling the lobby of a nice hotel. His en-suite bedroom was spacious and modern. However, it is the staff that makes this home what it is.
Nothing was too much trouble and they genuinely care about the residents. My Dad was always treated with dignity and respect. His needs changed dramatically in the short time he was there and they adapted with ease. They were equally caring towards us, his family, allowing us to stay with him in his final days. I must also say that the food was always delicious and nicely presented. I would not hesitate to recommend Neale Court.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to write your lovely review for Neale Court Care Home, especially at this time. Your kind words and feedback mean the world to us and your comments will be shared with the team. It was a pleasure to care for your dad and welcome you all into the Neale Court family. Warmest regards


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Review from Alison W (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the overall care my father is receiving. Staff and management are all very competent in their jobs.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. We appreciate your feedback and this will be shared with the staff team. It is a pleasure to care for your father and include him in the Neale Court family.


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Review from M E (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ever since my dad moved to Neale Court it has felt like home from home. Dad has a lovely room and the communal areas are comfortable and inviting.
I'm grateful for the care that Dad is given and I enjoy visiting him in his home at Neale Court.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words and feedback are appreciated and will be shared with the staff team. It is our pleasure to care for your dad and have him as part of the Neale Court family. Warm regards,


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Review from Kate L (Daughter-in-law of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced other care homes, I cannot speak highly enough of the management and her team. Dignity and care paramount and each member of staff goes out of their way to deliver fantastic care!

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your review of Neale Court Care Home, we appreciate all comments and feedback. We are delighted to hear how happy you have been with our care and support and I will share your kind words with the staff team.


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Review from Karen K (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reluctant to let Mum go into a home, although the time was right. We looked around several and were most impressed with Neale Court. It was not just the surroundings (which are beautiful) but the warmth of all the staff and the general feel of the home.
The staff have not had an easy run with
Mum, she can be somewhat challenging. The staff have been great with her.
From the manager, carers, kitchen, cleaners and activity ladies (sorry if I missed anyone) have all been fantastic.
I would highly recommend it.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to add your review for Neale Court Care Home. We appreciate your kind words and your feedback. Your positive comments will be shared with the staff team. Warm regards.


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Review from Phil K (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved from another care home, it was like moving from a bad B&B to a five-star hotel. It felt like we had won the lottery. I can't fault the home in any way. Absolutely excellent.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to leave your review. Your kind words are appreciated and will be shared with the staff at Neale Court Care Home.


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Review from Jeremy H (Friend of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive standard of care and facilities. Staff pleasant, friendly and helpful.
The home has a pleasant feel, and the gardens are nicely kept, and a good place to sit in the warmer months.
The catering is also of a high standard.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to add a review for Neale Court Care Home. It's lovely yo hear how happy you are with the care we provide for your loved one. Your comments will be passed on to the staff team.


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Review from Jane M (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very frail Mum came into Neale Court in January. The care and consideration given to Mum have been amazing so far. The food is lovely, Mum gets to choose if she wants a cooked breakfast and loves a bacon sandwich! All the staff I have met so far have been cheerful and understanding of Mum's needs.
The room is very bright, airy and kept clean but homely. I honestly can't put into words how happy I am Mum is safe, warm, clean and well cared for.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for your lovely review and kind words. We appreciate you taking the time to leave your review, and your comments will be passed on to the staff team. It's lovely to hear that your mum is settling in well at Neale Court, and we are really happy to welcome her into the Neale Court family. Warm regards.


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Review from Wendy B (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Neale Court is such a great place for our mum, she is so well looked after, very happy and always says she wouldn’t want to be anywhere else. The whole team always go above and beyond and we are always made very welcome, 100% would recommend Neale Court.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you very much for taking the time to share your feedback. We are so pleased that you are happy with the care that your mum is receiving at Neale Court Care Home. I will ensure to share your feedback and your kind words with the team who care for your mum. We are truly grateful for your comments and support. All the very best.


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Review from Tina E (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities have been great fun, interesting and varied. Animal visits, live music and games. The room has been cleaned. Dad seems happy. Few issues of loss of glasses and personal clothes but this seems standard by all accounts.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you so much for taking the time to write such a lovely review for Neale Court Care Home. We are glad that you and your dad find the activities fun, interesting and varied. Your comments will be shared with the staff team and we shall endeavour to make sure your dad has all of his belongings. Best regards.


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Review from Lynda H (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic home. The residents are so well looked after by fabulous staff in a beautiful setting.
There are always activities going on and families are welcome to join in. The actual home is beautifully furnished, it's like a 5-star hotel.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to write such a lovely review for Neale Court Care Home. We appreciate your kind words and support for our home and your comments will be shared with the staff team. Warm regards


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Review from R T (Relative of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home team provided excellent care for our aunt. Great personalised care for all residents. Our first care home experience was less impressive. Neale Court provides care at a good quality level which we would recommend to any family.

Reply from Emma McGregor, Marketing Executive at Neale Court Care Home

Thank you for taking the time to leave your review for Neale Court Care Home. Your kind words are appreciated and your lovely comments will be passed on to the staff team. Best regards.


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Review from Karen G (Niece of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Neale Court to anyone who needs the care and support. It is a wonderful home, with very friendly staff. Beautiful sitting room, spacious bedrooms and an assortment of healthy meals. My aunt has settled in nicely and is being cared for and encouraged to meet other residents. If I had
to go into a care home I would choose this one.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your lovely review of Neale Court care home. Your kind review is appreciated and it is lovely to hear that your aunt is settling in well and that you would choose Neale Court for yourself.


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Review from Phil K (Wife of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my wife from another care home four months ago. To me, it was like winning the lottery. It was as if I had moved her from a tatty B&B into a five-star hotel. The home is clean, modern and welcoming. The staff are fantastic and always go the extra mile. The food is first class with plenty of
choices. I really can't praise it highly enough.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for your review and kind words. We appreciate you taking the time to leave a review for Neale Court and it's lovely to hear you feel that way.


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Review from Shirley C (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place Neale Court is. My family and I cannot thank the staff highly enough. They are all so caring and nothing is too much trouble. My mum was very happy there and staff treated her as if it was their mum they were caring for.
Thank you so much for everything.

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Review from D V (Daughter of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having found Neale Court for mum our worries are no more. It's a lovely, friendly place to be. The staff are always very helpful, and the care given to mum is second to none. We would highly recommend this care home to anyone looking for a safe haven for a family member.

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court, we are delighted that your mum has settled in so well with us. It is our pleasure to care for her as part of our Neale Court family.


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Review from K F (Ex Family Member) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was so lovely to visit Neale Court again today and to see the incredible changes that have taken place over the last 12 months. It has to be seen to be believed! The new facilities and furnishings are luxury standard and so well planned and finished. The entertainment suite, salon, outdoor terrace
and restaurant would rival any hotel. On this one short visit, I was able to capture a real snapshot of everyday life for the residents.
There was a tangible air of contentment, pride community and purpose for all - from both staff and residents. Well done to all of the staff who have transformed the facilities and structure of the home to enhance and complement their first class care of their residents. Would highly recommend!

Reply from Kayleigh Moss, Home Manager at Neale Court Care Home

Thank you for leaving a lovely review for Neale Court Care Home. We are delighted with our recent refurbishment and feel it has been a real boost for both residents and staff who make the most of their new facilities every day. It is our pleasure to care for your loved one as part of our family here at Neale Court.


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Review from A G (Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and manager (although I haven't had much to do with the manager) are always friendly and helpful. My friend feels uncomfortable with a male carer in attendance when showering, washing or using the toilet but he still turns up so she turns him away. Apart from that dignity has been shown when
my friend has been taken to the toilet whilst I've been there. Her room is quite big and adequately furnished and appointed, but the cleanliness is poor. I often have to wipe the bed/table down with Dettol wipes and 9/10 times the floor needs a good hoover. The bathroom needs a better clean as well. My friend enjoys the food and it is great that the chef sees residents on a daily basis and tried to accommodate residents' preferences. The facilities and activities appear good as do safety and security. I appreciate it is uncomfortable but it would be nice to see staff wearing their masks properly at all times. I can't comment on value for money as I don't know how much it is.

Reply from Katie Pickering, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. We will certainly address your comments regarding the cleanliness of your friend's room and we are disappointed to hear that it has not been maintained to the high standards that we set and expect of our home. Please do come and see me when you are next visiting and I would be more than happy to speak to you about our Housekeeping routines.


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Review from R J (Brother-in-law of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming environment. Staff are welcoming, youthful, positive and helpful. The home is well maintained and attractive to any visitor.

Reply from Katie Pickering, Home Manager at Neale Court Care Home

Thank you for taking the time to leave a review for Neale Court Care Home, we appreciate all comments and feedback. It's wonderful to hear how welcoming and friendly you find our staff team.


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Review from Melanie S (Relative of Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's mother spent approximately 6 months at Neale Court before she sadly passed away. We couldn't find any fault within the home or the care provided. The patience and care shown by all the staff is second to none. My mother-in-law's room (or apartment as we called it) was spotlessly clean at
all times as was the dining area and recreational areas. The garden is beautiful which has lovely sitting areas also residents are encouraged to keep up with their gardening hobby whilst living here. My partner and myself were always made to feel welcome by the lovely friendly staff as were other family and friends. This year my partner was unfortunately diagnosed with terminal cancer. He said to me that if he needs to spend any time in a care home he would like it to be Neale Court as did his Mum (we'll be calling you if need be). I would highly recommend Neale Court to all family members and friends as I spent 20 years working in care/ and nursing homes, this one is up there at the top of my list.

Reply from Becky Exton, Home Manager at Neale Court Care Home

Thank you for taking the time to write such a lovely review for Neale Court and thank you for your kind recommendation. We are very pleased to hear how welcome you felt at Neale Court, we are always here to support our families.


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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Neale Court Care Home is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 136 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Kayleigh

Kayleigh Moss

Job Title: Home Manager

Joined: 2015

Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.


Emma

Emma Hall

Job Title: Home Administrator

Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!


Frequently Asked Questions about Neale Court Care Home

What types of Care is Neale Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Neale Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Neale Court Care Home have?

There are 31 Single Rooms.

What are the Facilities & Services at Neale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Neale Court Care Home to the centre of Lincoln?

4.1 mile(s) as the crow flies, distance by road may be significantly further.