Neale Court Care Home

Neale Road, North Hykeham, Lincoln LN6 9UA
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9.9 61 Reviews
  • Neale Court Care Home, Lincoln
Neale Court Care Home offers residential and dementia care in a quiet residential area of North Hykeham. Neale Court consists of 31 ground and first floor self-contained flats, there is a comfortable lounge and conservatory as well as a large, well-maintained garden for residents to enjoy.

The accommodation offers a homely environment and residents are encouraged to personalise their flat with their own belongings and furniture. All areas are wheelchair accessible and there is a lift to the first floor.

An open-door policy is in place encouraging relatives and friends to visit at all times. The home offers a wide range of activities, outings and opportunities to pursue interests and hobbies.

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Care Provided by Neale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Kayleigh Moss (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Neale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • RESPITE Self-Funded Residential Care from £1,425
    • RESPITE Self-Funded Residential Dementia Care from £1,425

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Neale Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is car parking on site.


Neale Court Care Home Reviews (61)

Total of 61, showing 41-60
9.9

Neale Court Care Home has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Neale Court Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from Ian P (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and welcoming, very helpful and efficient.

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Review from J O (Daughter-in-law of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my father in law has received.
They always make sure his needs are met.
All the carers are very good and very easy to talk to.

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Review from Sandra B (Wife of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management were very friendly and looked after my husband very well. My husband has a lot of problems he is on oxygen all the time and they coped with that very well. He also has COPD, heart failure and short memory dementia and they looked after him very well.
He also needs help getting
washed and dressed and sometimes with the toilet. The service was good and he is going again.

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Review from Rosemary J (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Neale Court for over four years and during this time, the care she received was excellent.
The staff went out of their way to see that all her needs were met, and throughout her last illness couldn't have done more to make her comfortable and content.
They became her friends as well
as her carers.
The staff always made friends and family welcome at all time and were extremely kind to me. Letting me stay with mum day and night towards the end of her life.
I would like to say a massive thank you to everyone at Neale Court you were wonderful!

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Review from Edith Joan J (Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my health deteriorated and I decided to look for a care home, Neale Court was mentioned and when I visited to view the accommodation I found the staff extremely friendly and welcoming. The individual flats were ideal for me, unfortunately, I had only been in my flat a few weeks when I became very
ill and had to spend several weeks in the hospital, however, once coming back to my flat all the staff have looked after me extremely well and nothing is too much trouble.

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Review from M S (Resident) assisted by family/friend published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Neale Court since 22 December and have found the room, staff, food very good. I have not been to many activities as I like my own company but the ones I have been to were very good.

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Review from Diane W (Daughter-in-law of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Neale Court. The staff and management are caring and considerate at all times. The atmosphere is wonderful and it really does feel like home. Visitors are welcomed and everyone is friendly and helpful. Anyone thinking of Neale Court as a future home for their relative should feel
confident they will be relaxed and happy as nothing is too much trouble for the carers here.

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Review from Julie K (Niece of Resident) published on 14 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home serveral times to see my uncle. The staff are always friendly and professional. The care they give to the residents is excellent, their patience and kindness towards them. They have time for them and encourage the residents to participate in activities. The residents enjoy lovely
meals and the home is always clean and tidy. My family couldn't wish for a better home for our realative to live in.

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Review from Mandy L (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Neale Court for a while now. As I live in Scotland, unable to visit as frequently as I would like it gives me great comfort to know my mum is so well looked after. The carers are all wonderful, the food appears to be of a high standard from what I have seen. The manager was exceptional
in getting my mum into respite initially then in permanently.


I can not recommend the place enough.


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Review from Carol R (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is run very efficiently and is extremely well organised.
Mum's room/flat is kept immaculately clean.
She has always enjoyed activities and contact with staff who are polite, friendly and cheerful.
She has found the meals to be very good.
Since her stroke and eventual release from the hospital
towards the end of July, Mum has remained bedridden.
We have been delighted with the home's response to her situation.
She is changed regularly and repositioned on a regular basis.
She is kept very comfortable and is kept washed and clean to a high standard.
The staff have been conscientious about helping her to eat and drink and getting treatment immediately for any problems.
She is treated with dignity and kindness and respect at all times.

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Review from Neil L (Son of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled extremely well at Neale Court. she was made welcome the first day she entered the home. Neale Court is a very well run, organised, and clean care home that offers attentive, happy and very caring staff who have always dealt with my mum's needs with a totally professional attitude.

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Review from Rod B (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Christmas season was upon us, every effort over and above the minimum was committed to trimmings, singers, carols, food, all the extra touches that make Christmas, Christmas for the residents. Still all standards were maintained in running a day to day service, impressed with all the staff commitment.

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Review from B B (Resident) assisted by family/friend published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service from all staff. Very helpful with my needs. Home is kept very clean and tidy. Meals are excellent. The flat is everything I could hope for, my own kitchen, bathroom, seating area and bedroom.

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Review from John Kenneth B (Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the fourth time that I have had respite care at Neale Court. I have had seven weeks there in total. I find all of the staff are very kind and compassionate. Also very obliging and willing to help you. It is a small care home and has a lovely family atmosphere. It is very quiet and peaceful there.
I own my own home and my physical health is bad. I have told the manager that I would like to live in Neale Court in about a year maybe two, but looking forward to spending Christmas with you all.

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Review from Sue G (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing a few care homes, Mum chose Neale Court and as a family, we agreed with her this was the nicest one. We particularly liked the friendliness and caring attitude of every member of staff that we had met. The size of Mum's flat is perfect for her advancing age a medical condition. It is always
kept clean and tidy by the staff. The care Mum is receiving is amazing and nothing is too much trouble. They are all willing to do anything that Mum needs. She is very settled and happy to be there.

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Review from Robert R (Son of Resident) published on 18 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Mums care at Neale Court it is a lovely place, clean, fresh and with a happy, quiet and calm atmosphere. Lovely gardens and surroundings and the 'flat' having her own kitchen is a great idea. She has struggled to come to terms with Dads death and the resulting need for care and
would have found admission to any residential care situation very difficult. She has settled far better than we could have hoped for. She says herself the staff are lovely, the food is very good, her room is kept very clean, everybody is very friendly and she is very well looked after. Her favourite quote is 'they call it a home and it is a home'.

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Review from Valerie W (Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first came in 2004, residents including myself were mobile and we were able to go out and about. Now only one or two are able to. We are able to get more people coming in with mental problems. Some never leave their rooms and don't take part in any activities. I prefer to spend most of my time
in my room reading, doing crosswords, and other puzzles and watching quizzes and factual programmes on TV. I have a mobility chair and go to the local shops if I need to, weather permitting, and I go out whenever outings are arranged.

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Review from Tessa C (Daughter of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly, kind and supportive. They continue to be really lovely with mum, patient, kind and always so positive while remaining totally professional. The food is excellent, the care outstanding. Mum settled very quickly and is happy, we believe it is because of the wonderful care she
gets. As a family, we travel weekly from London or Newcastle - the quality of care has consistently been outstanding. They have always been excellent in communicating - and always very happy to answer any questions we have.

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Review from Patricia M (Niece of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has vascular dementia, arthritis, and a heart arrhythmia. The care home is extremely good with him, they look after his every need. All the carers work to a high standard.
The lounge, dining room hall etc are always clean and fresh. My uncle's room is kept clean and tidy his bed is made, always
with fresh linen.

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Review from Jim B (Resident) published on 6 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff at this care home are to be commended for their care and understanding. During my stay I was made to feel "a person" who was not ignored when I made a request, which was unlike previous care homes in the Lincoln area. Communication was good which is a great help when away from
home. What I would like would be more activities. I would certainly recommend this home for good care and attention, also food!

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Neale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Neale Court Care Home is calculated as follows: ( (118 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 136 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Neale Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

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Meet the Team (2)

Kayleigh

Kayleigh Moss

Job Title: Home Manager

Joined: 2015

Kayleigh Moss is our Home Manager at Neale Court Care Home. Kayleigh has worked at Neale Court since 2015 in various roles including Deputy Manager and now as our Home Manager. She knows our residents, staff and families well and is passionate about delivering the highest standards of care and support. She operates an open-door policy and is more than happy to welcome families and residents to join her for a chat over a cuppa at any time.


Emma

Emma Hall

Job Title: Home Administrator

Emma has worked at Neale Court since 2016, she lives locally and loves working with people. She keeps the administration running smoothly for the home and brightens everyone's day as she's always smiling!