What types of Care is Nene Lodge Retirement Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nene Lodge Retirement Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nene Lodge Retirement Home have?

There are 30 Single Rooms and 11 Couples/Companion Rooms.

What are the Facilities & Services at Nene Lodge Retirement Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nene Lodge Retirement Home to the centre of Spalding?

14.0 mile(s) as the crow flies, distance by road may be significantly further.

Nene Lodge Retirement Home, 224 Bridge Road, Sutton Bridge, Spalding, Lincolnshire PE12 9SG

Review from P H (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

Mum was placed here in Oct 2021 as a temporary move to get her out of hospital to wait for home carers. After several weeks of waiting, they still hadn't materialised and as mum was settled in the home it was decided she would stay there. What a wonderful place it is. The staff are kind and so caring

and take great care of her, always with a sense of humour. The management are always available and ready to answer any questions, nothing seems too much trouble. They continue to care for my Mum in a great way.

Covid restrictions have made visiting difficult at times but I've been kept informed about anything I needed to know about at all times.
I have experience of several homes and this is definitely the best by far.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Our heartfelt gratitude to the family for their complimentary remarks of our service.
It must be a daunting experience for any family to place an elderly parent in a home at any time. This has been particularly difficult during the Covid period with all its restrictions.
Nevertheless, we have proved that with an outstanding caring team and leadership, we have achieved on this and other occasions, a smooth transition into the life and culture of Nene Lodge.
Once again, our best wishes to all our patrons.

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Review from Sue W (Granddaughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience

My grandparents moved in full-time on December 19 having previously been at Nene Lodge for respite. They had a beautiful double room and the staff were very attentive, full of humour and caring. Then the pandemic hit. This was very challenging for me as I live 200 miles away and in that time my Grandad

passed away. Having been married for 73 years, I worried about how Nan would cope. However, the manager then arranged for video calls with her so I was able to see and interact with her. She always says it's as if we are sat down with a coffee having a chat. I'm not sure who has gained the most from the calls!

There are lots of activities, Nan has her hair done, made friends and still has her cheeky humour. The procedures in place for visits during Covid have kept all residents safe and it's a real family environment. The staff are incredible and have been so close to my grandparents all my life, it's fantastic that can continue all due to Nene Lodge.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

It is always a joy to receive a review that encapsulates our Home, staff and practice in these challenging times. We have tried our utmost to mitigate any loss of opportunities and communications during the restrictions placed upon us, by the prevailing regulations and carried on in different ways.

The staff have assumed new responsibilities, practised newly acquired skills, and multi-tasked our way through this pandemic period. You have mentioned a few of these in your review but as a team, we are extremely proud of our achievements and it proves that teamwork, determination and common sense can overcome many challenges.

Thank you so much for your lovely review of our service Sue and your appreciation of all we have done. We feel very privileged to have looked after your grandfather and likewise in our continued care of your grandmother. We would like to thank you for your support to us as we always consider all families part of our care team.

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Review from Gillian E (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience

When Mum needed care, she was adamant she was not going into a care home until we showed her Nene Lodge. She fell in love with the setting and thought it was more like home than a facility. The staff were terrific and took excellent care of her. Several months ago Dad requested to go to Nene Lodge and

they immediately took him in, rearranging his private room to accommodate his needs, decorating the room with his things so he had familiar items around him. The original staff remembered him and my Mum and were as careful, loving and generous with him as they were with her, and everyone who stays there. They went above and beyond, helping me as I lived overseas, to navigate covid policies and procedures and be in touch with Dad as much as possible. I called it The Lodge as it was very much like a retreat and he called it 'home'. I cannot thank the team enough for being there for both my parents when I couldn't. I can only hope that I am as fortunate to find such wonderful people when it is my time in life.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Gill, we shared your review with the staff and would like to reciprocate with our collective response. Firstly, we were overwhelmed by your touching remarks and insightful assessment of our care and facilities. To be given an opportunity to care for your mother was a privilege and later to care for your father was an honour indeed. We hope that we discharged our care to their satisfaction. The team has been together for many years and accumulated a lot of 'care miles' which has been the front and centre of our service. Your parents were a special couple, loving towards each other and endearing towards the staff. Dad's discourse on theosophical matters will live long in our memories. Gill, your constant support from afar was much appreciated and it was an affirmation of the work, dedication and untiring efforts of our team which has been exemplary over 3 decades. Finally, we thank you and wish you a fulfilling future with many happy memories of your parents.

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Review from Rod T (Son-in-law of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience

My father-in-law has been residing at Nene Lodge for over a year. We have been very pleasantly surprised by the high level of care he has received. All carers are highly motivated and good-humoured. Food and refreshments are plentiful. Exercise classes are well attended and held at least twice weekly.

The manager/owner relationship is close and both have a positive attitude which benefits the residents who are encouraged to spend time talking with them. The communal rooms and bedrooms are nicely decorated in a style suiting the age demographic of the residents. Each resident has wi-fi and their own private facilities and the whole place is clean and tidy. There is ample parking for staff and visitors. I cannot recommend it highly enough to anyone who is looking for a place to look after their loved ones. Covid protocols are respected and maintained throughout.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you for such a discerning review of our service. It is very gratifying to know that your comments have touched on every aspect of the service, and this will be conveyed to all the personnel in these areas. You mention the Manager/Owner relationship and it's impact on the wellbeing of the residents. This has been the bedrock of the service for many years as we are able to monitor the physical, mental and social status of our residents and evaluate their ongoing needs, first hand.
Our COVID protection plan has been successful because it has been a joint effort between the Home and the visitors, and as a result of the relationship we have fostered, they have respectfully observed and adhered to our protocols.
Once again we thank you for an informative and positive outlook of our Service.

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Review from Louise L (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

The day I brought mum to you in June 2020. I knew straight away how caring and considerate you were towards mum and made her so welcome. Mum settled in well and we could see an instant improving change in her looks and health during my visits. We had many phone calls during the time we were unable to

visit due to Covid restrictions.
Mum always said what lovely food she had and how caring the staff were. Even had fish and chips on Fridays from the chippy. Mum always referred to her room as her home where she was happy. It has been an extremely hard and testing year for us all during this pandemic. Hopefully now (May 2021), the home is able to have visitors inside and have some ‘normality’ again. Thank you for everything you and your staff did for our mum to make her stay happy and as homely as you possibly could. Keep up the great work.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you so much for your delightful review. I think you have captured the very essence of our Home. Although Mum came to us at a very difficult time, I believe we managed, with the help of our team, the residents and their families to maintain adequate normality amid all the COVID restrictions. I think together we have retained the true spirit of Nene Lodge, and one day soon we will all get together and celebrate.

Thank you again for all your support, kind words and most of all the trust you put in us.

Mum was a joy to look after and we were honoured to be given that privilege.

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Review from Francis (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Words cannot express our sincere thanks to everyone at Nene Lodge Retirement Home for everything you did for Mum over the time she was with you. I'm sure Mum understood why she had to be in a home and always said we had picked the right home for her, thank you for letting her treat it as her home. She

always enjoyed the food and looked forward to having her hair done each week. Mum had a lovely Christmas with you, she always seemed happy and never said she wanted to go home which put our minds at ease. Thank you to the Manager for the friendship you showed to mum, letting her sit in your office with you even when you were busy. These are some of the memories that will stay with us forever. It has been a difficult year but all the staff at Nene Lodge have been amazing, thank you.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

To the family, we send our Best Wishes and gratitude for your kind words and appreciation. Mum was one of a kind and just fitted in our Home seamlessly from the outset. Even during the pandemic, there were no issues arising from the lack of family visits. She understood, as you all did, that the restrictions were necessary for the greater good. Her telephone conversations with you all were the joy of her life, given the visiting restrictions. Mum was very proud of her family and always shared her thoughts with us with fondness and pride. Thank you all for your understanding and compassion during these challenging times and for your support. We will miss our 'best mate' who we feel very privileged to have looked after.

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Review from Bob C (Son of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience

We got Dad into Nene Lodge just before covid, but he was happy and very well looked after. The owner when we first met him was so nice and friendly and nothing was ever a problem and that was our experience throughout the whole of his team. Dad was always happy and well looked after. One very nice place

to have someone that is special to you live. I would highly recommend Nene Lodge to anyone looking for a care home. The owner, manager and all staff are fantastic!!

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

May we express our thanks and gratitude to the Collins Family for their uplifting review of our service and their high regard for the Team.

In return, we would like to reciprocate that the family, always supportive of their father, were equally understanding of the difficult period of the pandemic that we have all experienced, and the restrictions imposed on us, especially with visitations, testing regimes and hospital appointments. In these circumstances, they were exemplary in all their undertakings and still maintained their connection with their Father.

We would also like to thank the family for their generosity on more than one occasion for treating the staff and residents to a fish and chip supper. These are moments in time that stand out and forever etched in our memories.

Finally, Father was an integral part of our Family at Nene Lodge and a popular figure amongst his peers - very attentive towards the others and a true gentleman.

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Review from Sophie H (Granddaughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

Thank you for taking great care of my grandma, while she was waiting for a home care package. Grandma really enjoyed being at Nene Lodge Retirement Home, the staff were outstanding, nothing was ever a problem and they were always there when she needed them. The food was delicious and always had two

options of choice. The room was beautifully decorated and she felt like she was at home. Grandma quoted, "When the time is right, me and your Granddad will both be going to Nene Lodge Retirement Home." Grandma would like to thank the management and all the staff for the brilliant care she received. I would definitely recommend Nene Lodge Retirement Home to anymore. Thank you.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you for submitting such a heart-warming review. We are overwhelmed by your kind words and observations of our service. It is never easy for anyone to come into care when they are at their lowest ebb mentally and physically. We are fully cognisant of their apprehension in such circumstances. Our service is geared to providing care that is both, person-centred and holistic, whether it is for respite or long-term.
It is encouraging to know that your grandparents would have no hesitation in joining us in the future.

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Review from Mary E (Respite Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience

We have just had 2 weeks in respite at Nene Lodge. I have looked very hard to find faults, but I can't find any. Because of Covid, we were confined to our room for the first week. That did not matter as the room was first class. Patio doors overlooked the garden, we were able to enjoy the birds, flowers

and the trees. It was a really lovely room. The second week we were allowed out and all the rooms that we could see where lovely. We went to the dining room which was decorated and furnished to tip-top quality. The food was 1st class. Being country people we know how we like our food. There was always 2 choices. The staff where really lovely and most had been there a long time. I had been there 30 years + all others 5 to 20 years. That tells you a lot about the place. We are hoping when time comes we will be able to go back to Nene Lodge.
Thanks to all the staff at Nene Lodge for providing us with respite care.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

We are genuinely touched by your review of our service. We are so glad that your stay with us was satisfactory in every way. The longevity of our service and the experience that comes with it is the cornerstone of our care, and it is very humbling to be recognised for this. Our team enjoyed your stay with us and were very complimentary about your bright and uplifting nature under the present difficult circumstances. You will be very welcome to join us in the future. We wish you a very safe passage of time ahead. Please take care.

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Review from Donna S (Granddaughter of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience

It was my nan's 90th bday recently and the staff and home went above and beyond making it as special a day that they could with all the Covid-19 restrictions. When we visit she is always well-presented, hair done nice, nails painted, nothing is too much trouble for the staff they are a credit to both

the Manager and the Owner and the home. I would highly recommend Nene Lodge to anyone, who especially maybe having worries about a relative going into a home, as it’s home from home.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

We thank Donna and family for their kind words and, appreciate their sentiments. We will share these with the staff who have worked tirelessly for the Home. Your comments will be a great morale booster for us all. Even in these unusual and difficult times, we are trying our best to meet the requirements and expectations of our residents, and in the process keep the families involved as much as possible, albeit at a safe distance. We have to acknowledge the support and gratitude families have shown during this period and are thankful for their patience and understanding. We wish them and all families associated with the home a very safe passage of time as we egress from the present circumstances.

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Review from Gerald C (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My mother was looked after extremely well for the past two years or so by all the staff at Nene Lodge.
She was always treated with kindness and dignity and I was kept up to date with her condition.
I have no reservations in recommending this establishment for its quality of care.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you for your very kind words and appreciation. It was an honour and privilege to care for your dear Mother. She will be long remembered for her dignity, perseverance and fighting spirit during her stay with us. We are also very grateful for your support and understanding of our service in entrusting your Mother's care with us.

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Review from Chris M (Son of Resident) published on 11 May 2020
Submitted via Website • Report

Overall Experience

This is an exceptional place. My father spent the last two years of his life here and was treated with the utmost care, compassion and love that you could ever expect. He grew to see everyone there as his friends and was treated as such by all at Nene.
The two people who run Nene have found their

true vocation in life - they genuinely care, and this is instilled in all the wonderful staff who work there.
All of the staff became my father's friends and treated him with the utmost respect throughout his stay. They talked to him, took time to get to know him and made him smile.
They are all exceptional people and I can't speak highly enough of them.

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Review from Anne B (Daughter of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience

I have found Nene Lodge amazing. I was so worried where my mum was going and they were so professional, homely and altogether wonderful. A huge thank you to all.

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Review from Mick R (Son-in-law of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience

Mother, now a centenarian, has been cared for at Nene Lodge for the last seven years. It is so reassuring to know that she is being cared for so well. Despite the health and mental restrictions she has to endure, it is so pleasing to know that her needs are so fully met. To find her relaxing or even

fully engaged in an activity when we visit has lifted our spirits. The home is able to provide for her needs which would be far outside the ability of the family, with twenty-four-hour care and having the facilities and the staff to tend to all her needs.
We are so grateful to Nene Lodge and all its staff for the way mother is able to live her life in comfort and being treated with such care and respect. From the family's point of view, it is so reassuring to be able to put our full trust in the home and know mother is so content. We have a feeling she is determined to not only be the oldest resident but the longest occupant in the place.

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Review from Jean W (Respite Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience

We stayed at the home whilst our bathroom was being refurbished. They were extremely accommodating for me and my husband and catered to our needs. Nothing was too much trouble and they made us feel very welcome.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you so much for your review of our service. We are pleased that you both enjoyed your stay with us and that all your needs were met. Although it was a very short stay, it was important that you felt right at home with us and should you ever need to revisit us for any reason we would only be too pleased to have you back. In the meantime, hope the bathroom refurbishment has now been fully completed and is more practical than before. Best wishes to both of you from all at Nene Lodge.

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Review from Ghislaine D (Daughter of Resident) published on 8 July 2019
Submitted via Website • Report

Overall Experience

We can't thank or praise Nene Lodge enough for the quality of care they gave my Mother and the support they gave the family; from our initial fact-finding visit through to our mother's funeral. It was always good to know she was safe and being well cared for.
Our Mother was a resident for over 3 years.

Her care was always caring, kind and appropriate. Her care plan was reviewed on a regular basis and adjusted to meet the needs of her condition at the time. Her care was always dignified which was of particular importance to us in her latter days as she became more frail.
Nene is a friendly happy place which gets to know/understand their residents in depth. They all understood our Mother, knew what made her "tick", what would make her laugh etc. Her face would light up with a beaming smile whenever they came into the room, particularly the owner. We always received a warm friendly welcome when we visited.
We would highly recommend Nene to anyone looking for a care home for their loved ones.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

We would like to thank you for your review of our service. We are humbled by your very kind words and wish to express our sincere thanks for your support in all ways whilst imparting our care for your Mother. We take great satisfaction in giving us the opportunity to care for your mother and we shall be sharing your comments with the staff. Finally, we hope you will keep in contact with us and share your travel logs as you have always done.

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Review from Anne H (Daughter of Resident) published on 17 April 2019
Submitted via Website • Report

Overall Experience

Nene Lodge has exceeded our expectations. Nine months in Nene Lodge, Mum is more serene than before she went in. The owner's central philosophy guides the actions and attitude of the manager and staff (many have worked there for many years). He has everyday involvement and we admire his continued passion

after thirty years. Genuine respect, kindness and dignity. Mum is always well dressed and fond of the carers. Residents are encouraged but never forced to take activities. Mum loves trips to garden centres, dementia friendly cinema etc. There is a sense of community in the home. Six lounges - a concern at the beginning as I thought Mum would never handle the walking with her wheelie. I needn't have worried. Mum became fitter and gets into our car more easily now. There are handrails along all the corridors and staff and wheelchairs available for those who need them. All residents are treated with dignity, no matter their condition e.g. we are asked to leave the lounge when a resident needs a hoist. We are thankful that we chose Nene Lodge.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you, Anne, for your wonderful review. We were overwhelmed with your kind words and reflections of our service. Given your research on homes prior to choosing our service, we were honoured by your decision and are so pleased that we have lived up to your expectations. We will endeavour to continue with this bespoke service and would like to thank you as a family in helping us to achieve what we do and for your confidence in us.

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Review from Betty P (Regular Volunteer) published on 18 March 2019
Submitted via Website • Report

Overall Experience

My mother was a resident of Nene Lodge Retirement Home 15 years ago. She was a very happy and contented resident. After she passed away I continued to visit the Home at the request of the Management. I am, to this day, a regular visitor, playing my keyboard on a monthly basis as well as visiting on

a weekly basis to befriend the residents and listen to their stories and the view about life in Nene Lodge. I'm always invited to take part in the Home's activities throughout the year. I find Nene Lodge Care Home very welcoming as you walk through the door, it has a calming feeling. The décor is very good and they keep it very clean in fact it is excellent. They have lots of entertainment such as bingo, colouring, quizzes, music to sing along to. The carers are so kind and have lots of time for you. When the time comes for me to go into a care home, Nene Lodge Care Home would be the place for me.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you for your very kind and positive review. Our association over this period of time is testimony to our quality of care, client satisfaction and most of our longevity in this work. Your friendship and loyalty over the years has been paramount in the recognition of the work the staff have done over the years. Long may our time together continue.

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Review from Christine M (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience

Mum has been at Nene Lodge since 2015 and is very happy and settled there. Everyone, the owner, the manager and the carers, provide outstanding care. She is treated with kindness and dignity by all.
Activities occur on a regular basis. These include art, knitting, quizzes and activity sessions (involving

gentle exercises). Trips are organised to the theatre and to local places for lunch. A monthly newsletter and noticeboards keep the residents informed as to what is happening.
The building and furnishings are in a good state of repair. Mum was able to take small items of furniture, ornaments and pictures to make her room feel like home.
The food is of a good standard with a choice of menu offered.
Visiting is relaxed and welcoming. We are able to take our well-behaved dog which is good for Mum's morale.
As we live away we are happy to know that Mum is in very safe and capable hands. We would have no hesitation in recommending Nene Lodge for short and long term stays.

Reply from Wendy Britton, Manager at Nene Lodge Retirement Home

Thank you so much for your kind and positive comments. It is very satisfying to receive views from discerning clients and their families about the quality of our care. In return, we have to praise you for being so supportive in our pursuit in delivering care that impacts positively on the lives of our residents.

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Review from Joc (Daughter of Resident) published on 8 March 2019
Submitted via Website • Report

Overall Experience

My mother has been at Nene Lodge for nearly a year and has been extremely well cared for. The home has a lovely atmosphere and the staff are dedicated and professional. There’s plenty of activities for residents, the bedrooms are clean and spacious and the communal areas are well equipped. My mother

has been very settled since her arrival and whenever I visit, she is always cheerful and the staff take time to ensure she is treated with respect and dignity. I’m quickly informed if Mum should need anything and always made to feel so welcome myself when I visit. I would highly recommend Nene Lodge as a retirement home.

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Frequently Asked Questions about Nene Lodge Retirement Home

What types of Care is Nene Lodge Retirement Home registered for?

What additional types of Care does Nene Lodge Retirement Home provide?

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What are the Facilities & Services at Nene Lodge Retirement Home?

How far is Nene Lodge Retirement Home to the centre of Spalding?

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Nene Lodge Retirement Home Reviews (27)

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Frequently Asked Questions about Nene Lodge Retirement Home

What types of Care is Nene Lodge Retirement Home registered for?

What additional types of Care does Nene Lodge Retirement Home provide?

How many Rooms does Nene Lodge Retirement Home have?

What are the Facilities & Services at Nene Lodge Retirement Home?

How far is Nene Lodge Retirement Home to the centre of Spalding?

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Requires improvement