The Old Rectory has a Review Score of 8.4 (8.358) out of 10, based on 7 reviews in the last 2 years. Over all time The Old Rectory has 13 reviews.
Review from J E (Relative of Resident) published on 3 March 2025
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Reply from Diane Smith, Director at The Old Rectory
Thank you for taking the time to complete this review. We have taken on board your comments about the rooms and have added them on to our refurbishment schedule. We have also reviewed our staffing levels and in consultation with the manager, we are happy with the staffing levels but this does not account for unexpected absences and therefore we will be enhancing our current levels of bank staff.
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Review from Jason S (Son of Resident) published on 28 January 2025
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Reply from diane Smith, Director at The Old Rectory
Thank you for your kind words and for taking the time to complete the review.
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Review from Julie H (Daughter of Resident) published on 2 August 2024
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Review from Y S (Daughter of Resident) published on 13 June 2024
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Review from S P (Wife of Resident) published on 14 May 2024
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Review from M P (Friend of Resident) published on 22 January 2024
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Reply from Kate Tipper, Sales co ordinator at The Old Rectory
Many thanks for raising your concerns with us. As stated in your concerns, we have had a period of instability in the home but that should never detract from the care delivery. On behalf of the company and the home, may I pass on my apologies that the care delivery appears to have fallen short of our expected standards on this occasion, I have instructed my team to do a full investigation into your concerns and you should have a response from them shortly.
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Review from J J (Sister of Resident) published on 1 November 2023
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Review from J W (Mother of Resident) published on 5 December 2022
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Review from Jenny W (Friend of Resident) published on 23 September 2022
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Reply from Diane Smith, Director at The Old Rectory
Thank you for leaving this review about the care delivery at The Old Rectory. Obviously, the standards have fallen way below what we would expect and for that, I offer my sincere apologies to you and your family. I will ensure that the operational team, thoroughly review your concerns and support the home manager to ensure that standards are improved upon.
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Review from David A (Son of Resident) published on 1 March 2022
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Review from S A (Daughter of Resident) published on 7 December 2021
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Review from S F (Daughter of Resident) published on 18 October 2019
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Review from Martin E (Son-in-law of Resident) published on 12 July 2017
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Reply from James Wood, Managing Director at The Old Rectory
I acknowledge the concerns raised via this review, albeit that the issues of heating were addressed the same day as they were raised by our maintenance team. Also, the client regularly refused access to her room, meaning our domestic staff did not have access to clean, this is documented in the homes records. An invitation was made to review the above with the family, which was not been accepted. This issue was raised with CQC, who concluded that the home had acted and responded appropriately. We acknowledge the issues were raised, but can evidence that a prompt solution was offered.
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The Review Score of 8.4 (8.358) out of 10 for The Old Rectory is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.1 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.076 for The Old Rectory is calculated as follows: ( (43 Excellents x 5) + (14 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) + (4 Very Poors x 1) ) ÷ 79 Ratings = 4.076
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.282 Points relating to the number of positive Reviews for The Old Rectory is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 6 Positive Reviews ÷ 8.8 = 0.682
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Jan 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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