The Old Hall Residential Care Home

Northorpe Road, Spilsby PE23 5NZ
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8.4 19 Reviews
  • The Old Hall Residential Care Home, Spilsby
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Care Provided by The Old Hall Residential Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Kesh-Care Ltd
  • Person in charge
  • Diane Vale (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (12)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for The Old Hall Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,125
    • Self-Funded Residential Dementia Care £1,025 – £1,300
    • RESPITE Self-Funded Residential Care £975 – £1,125
    • RESPITE Self-Funded Residential Dementia Care £1,025 – £1,300

  • Fees are dependent on care needs
  • (these prices are only a guideline, please contact The Old Hall Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting however would prefer to protect lunch time which is 12.30 to 2pm


  • Parking

  • Parking onsite


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The Old Hall Residential Care Home Reviews (19)

8.4

The Old Hall Residential Care Home has a Review Score of 8.4 (8.399) out of 10, based on 2 reviews in the last 2 years. Over all time The Old Hall Residential Care Home has 19 reviews.

Overall Experience

  • 15
  • 3
  • 0
  • 0
  • 1

Date Published

19
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17

Review from C K (Power of Attorney of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself, and another lady, had Lasting Power of Attorney for one of the residents at The Old Hall from January 2024 until his death in December 2024. During this time the gentleman was treated with the utmost courtesy, professionalism, dignity and with respect. We, ourselves, were always made very welcome
and someone was always available to update us on the gentleman's condition, health status etc, even during non-office hours. During the last few days of his life, we were always kept up to date, and made welcome on our visits. Our friend was usually accompanied in his room during this time by at least one member of staff, to comfort him and reassurance. It is our opinion that the treatment he received at The Old Hall went above and beyond. Thank you to everyone there.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you ladies for your review. It was a pleasure to care for your friend and to get to know you as well.


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Review from Karen K (Daughter-in-law of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law went into the home in May 2023 with dementia. She was warmly welcomed as well as us her family. Staff feel part of the family and the manager is very approachable. My father-in-law is welcomed with open arms and are very supportive. My mother-in-law is always happy and we don't get
much out of her but she always says it's her home, and that tells us she is cared for.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you Karen for your comments. Your mother and father-in-law are very special to us and we enjoy having families in the home. I'm pleased you and your family are pleased with the care given.


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Review from Jane K (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is in a lovely area of Lincolnshire, with beautiful countryside on all sides. The bedroom was warm and bright. The communal areas are clean with attentive staff to undertake activities and care.
From the first moment my mum came to The Old Hall, she has received the best care and attention
we could possibly wish for. All the staff were supportive of our mum and our family as a whole. Mum quickly progressed to end of life and the home kept us informed of her condition throughout. Due to their continued vigilance and experience, we were able to be with her at the end. We will be forever grateful for the level of care Mum received. We spent many hours outside of normal visiting hours and we saw first-hand the care and attention given to other residents in a happy and secure care home.

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you for your review of our care home. Your mum was a pleasure to care for, even if for a short time. We like to think of our residents and their families as our extended family.


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Review from P P (Son of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely excellent. Carers are friendly and helpful.

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you for your review. It is always nice to know that we are caring for your relatives to the best of our abilities.


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Review from Susan H (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are always helpful and look after their residents extremely well. Great choice of food and entertainment. I cannot fault the care home.

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you for your review. It is always nice to hear that we are doing well in caring for your relatives.


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Review from Anna J (Daughter-in-law of Resident) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So where to begin on this review? Well from the very first day that my mother-in-law became a resident in December 2021, we have been totally overwhelmed with the love, care and support that she has received from all the staff. They are all very professional and very dedicated to giving a 100% at all
times. We have always been kept up to date on her care and wellbeing and the work that they have put into looking after her, has been totally amazing. She was not at her best when she went into the home but with the very best care and attention, she has become a new person - the person we have always loved and to see her back to her normal happy self is absolutely wonderful. We visit often and to see her so relaxed and happy and to know she is safe and receiving the utmost care makes us feel very happy. To summarise, it’s a home from home feeling that is made so special by all the staff, who go beyond their duties to ensure all their residents are happy and receive first class care at all times.

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you Anna for your review. It is an absolute pleasure to look after your mother-in law. She is funny and happy and gets on well with others. We have great affection for all our residents and will continue to show the love and care that you have seen to all of them. Thanks again.


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Review from L J (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This care home lost two-thirds of residents during covid. The standard of care is poor and the staff are unsupervised during weekends and after 4.30 pm. There is only a wifi connection for phone calls so if your loved one is in the wrong place, poor connectivity. My parent was able to leave twice without
the staff noticing. Cut mum's hair short because it's easier for them to manage. Didn't initially provide mum with sanitary wear despite being incontinent. On visiting found parent in a state of undress. Looked for clean underwear and clean trousers. This is when came to light no sanitary were available. When asked where parent's clean clothes were, was told the washing machine had broken for two weeks. Several complaints have been made to the CQC with the result being met with the threat of a 28-day notice to leave. Despite reports to social services, nothing was done. Unfortunately no Lasting Power of Attorney in place so unable to remove my parent from this hovel.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

This lady was admitted as an emergency due to concerns regarding her welfare. These allegations have been thoroughly investigated by CQC, Safeguarding, LCC, MP and advocate and all allegations were unfounded. The daughter has been threatening and abusive towards staff and others resulting in further action being taken.


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Review from G P (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care mum receives. The staff are always friendly and helpful and it's nice to see all the activities that go on. I honestly wouldn't want Mum to be living anywhere else. Thank you.

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you for your review. Your comments are very much appreciated.


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Review from Tracey S (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came into respite care barely able to walk and generally very unhappy. He left 8 weeks later without needing any assistance and back to his old self, thanks to the excellent care support and the general professionalism of all staff and facilities. Could not recommend it highly enough.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you for your review, Tracey. It is always a pleasure to be able to re-enable people to go back to their own homes. It makes our jobs worthwhile.


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Review from P H (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Hall is located down a quiet country road, with a pleasant entrance, and always a happy welcome. It has a lovely patio seating area and peaceful lawned grounds all enjoyed by the residents, it’s homely clean and a happy place. The Manager is always so caring and reassuring and makes you feel
confident with the loving care that’s provided to mum. The team of staff all support and deliver great care to mum. There are activities ie crafting, singing, flower arranging, bingo, afternoon teas etc with tea always available. Mum is in a place where she can talk any worries away at any time. The staff listen to her and reassure her keeping her happy and safe, ensuring her mental and physical wellbeing are provided for.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you for your kind words. We look at our residents as if they are our families. I am very pleased that your mum has settled in well; she is a joy to care for.


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Review from Heather T (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our heartfelt gratitude to all of the staff at The Old Hall. Our mum became a resident at the home only shortly before the Coronavirus lockdown and we were fortunate that she became a resident when she did. Only about two weeks or so after she moved in, a good proportion of
the staff moved into the home and locked themselves down with the residents. We are incredibly impressed with the dedication and devotion of all the staff and cannot thank them enough for all the care they have given to protect Mum and keep her from harm during this terrible period.
The quality of care in the home is exceptional and it has a wonderful homely feel. Mum is much happier than she has been in some time.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you for your kind comments. It has been a pleasure to be with your mum and all the other residents during the lockdown.


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Review from Lynn W (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has never been happier in a care home. The staff are absolutely wonderful, kind, understanding, my mum is a very fussy eater but absolutely loves the food. I enjoyed Christmas Day lunch at the home with mum, and it was a fantastic day. The residents are provided with love and care, and every
day is filled with activities to stimulate her mind and body. Regular parties and singers, even ponies visiting. The home is in excellent repair with lovely big reception rooms and bedrooms are of a good size with en-suites. During this awful time of the Coronavirus, the manager and staff made the selfless decision to move into the home, away from their families for many weeks, to ensure that my mum and every single resident stay as safe as possible as they can. I personally don't know how to thank them, they are true angels and I am so pleased my mum resides at The Old Hall. Thank you, everyone.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you, Lynn. It is a true pleasure to look after the residents at The Old Hall. We are like a big family and treat all the residents as if they were ours.


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Review from Helen S (Daughter of Resident) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During Covid 19 outbreak the staff went above and beyond. Continuing giving all the residents the best care possible, by moving into the home, the staff really did put their residents first. Thank you to each and every one of them.

Reply from Diane Vale, Manager at The Old Hall Residential Care Home

Thank you for your kind words. We just want to keep the residents safe and well.


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Review from L M E (Daughter of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodations are standard for a care home, social areas are nice. The staff are absolutely phenomenal, so kind and caring and will always go the extra mile. A number have moved into the facility during the Spring 2020 COVID-19 outbreak to help keep the residents safe and well. Their dedication
is really above and beyond anything that could be expected!

Reply from Diane Vale, manager at The Old Hall Residential Care Home

Thank you for your very kind words. We just want to keep your family members safe and well at this awful time.


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Review from D P (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The owner, manager and staff are all dedicated to providing residents with comfortable, safe, clean and loving care. The atmosphere is warm, welcoming and cheerful. There is always something going on and the personal care is exceptional. Thanks to all the team for looking after my dad so brilliantly.

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Review from J H (Son of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the top down, this place has been transformed into a loving, caring family home and not just for my mother but for m wife and myself on our frequent regular calls.
I could not ask for a better staff or for better caring from each one of them. Should our own situations change, I would look nowhere
else to care for either of ourselves.
This was not the case until recently but now the turn around has succeeded wonderfully.

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Review from S P (Son of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was very friendly and very caring.
The staff did not see what they were doing as just their job but they really cared about all the residents. The place was always clean and the food was excellent. Security was very good, the bedrooms were all a good size with ensuite.
I would certainly
recommend The Old Hall to anyone.

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Review from Steven R (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a great improvement since a new manager and more staff have been employed. You are warmly greeted and the residents seem to be enjoying being there. The dining room has been redecorated and new floor cover. Some of the bedrooms have also been done. This is an ongoing thing, so all in
all, well done to the Manager and staff.

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Review from A N (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home with very friendly and helpful staff. Care is sympathetic and kind, respecting resident's wishes. The food is good and the home has pleasant communal areas, which are clean and tidy. Management of the home is readily available and responsive to any issues or concerns.

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Current Review Score: 8.4 (8.399)

Overview of Review Score

The Review Score of 8.4 (8.399) out of 10 for The Old Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for The Old Hall Residential Care Home is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.482 Points relating to the number of positive Reviews for The Old Hall Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 2 Positive Reviews ÷ 5.6 = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Old Hall Residential Care Home

What types of Care is The Old Hall Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Hall Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does The Old Hall Residential Care Home have?

There are 22 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at The Old Hall Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Hall Residential Care Home to the centre of Spilsby?

1.1 mile(s) as the crow flies, distance by road may be significantly further.