Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Patchett Lodge has a Review Score of 9.4 (9.387) out of 10, based on 7 reviews in the last 2 years. Over all time Patchett Lodge has 30 reviews.
Review from A G (Wife of Resident) published on 26 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mary W (Wife of Resident) published on 23 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Patchett Lodge
Thank you for taking the time to write your kind review, and we are pleased to hear you are more than happy with the care your husband is receiving at Patchett Lodge.
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Review from S B (Husband of Resident) published on 22 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Patchett Lodge
Thank you for taking the time to write your kind review, and we are pleased to hear you are happy with the care your wife is receiving at Patchett Lodge.
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Review from S J (Granddaughter of Resident) published on 9 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Patchett Lodge
Thank you for taking the time to write your lovely review, and we are pleased to hear you are happy with the care your grandmother is receiving at Patchett Lodge.
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Review from S L (Friend of Resident) published on 17 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Anna Jennings, On Behalf of The Team at Patchett Lodge
Thank you for your kind review. We are so pleased to read you've had such a good experience at Patchett Lodge, and we will pass your comments onto the team.
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Review from Judith N (Wife of Resident) published on 9 August 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Patchett Lodge
Thank you for taking the time to share your experiences at Patchett Lodge. Do let us know if there is anything more we can do to help you or your husband.
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Review from J C (Daughter-in-law of Resident) published on 21 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Rowen Campbell, on behalf of the team at Patchett Lodge
What lovely feedback, thank you! We appreciate you taking the time to share your experience of Patchett Lodge, and I'm so glad your mother-in-law is settled and happy. Please don't hesitate to ask if we can do anything more for her or for your family.
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Review from E H (Resident) published on 13 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from P M (Resident) assisted by family/friend published on 13 June 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from M Y (Resident) assisted by family/friend published on 14 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from L B (Wife of Resident) published on 31 March 2022
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Overall Experience
4.0 out of 5
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Review from Joanne I (Granddaughter of Resident) published on 26 May 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Irene W (Stepdaughter of Resident) published on 2 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from A M (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Jacqueline P (Daughter of Resident) published on 21 May 2019
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Overall Experience
5.0 out of 5
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Review from Bryan B (Stepson of Resident) published on 13 February 2019
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Overall Experience
5.0 out of 5
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Review from Andrew M (Son of Resident) published on 21 December 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Doris M (Wife of Resident) published on 16 October 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Anthea R (Daughter of Resident) published on 10 October 2018
Submitted via Website •
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Overall Experience
4.0 out of 5
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Review from Andrea R (Niece of Resident) published on 30 August 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.4 (9.387) out of 10 for Patchett Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.687 for Patchett Lodge is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.687
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Patchett Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Apr 2019
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Job Title: Home Manager
Sarah is the Home Manager at Patchett Lodge. She joined the Trust in 2005 and has 17 years of experience in the care industry. She has Level 2 and 3 NVQ Diploma in Health and Social Care, and PDP in Medication, and is now working towards her Level 5.
Sarah has always cared for the elderly, having wanted to see how she could improve their lives by helping them. This principle has remained with her throughout her career. Sarah ensures that she delivers a high standard of care to the residents and leads her team to make sure person-centred care is always given. Sarah likes that each day brings something different. She has participated in sponsored walks and many events, such as fetes and Christmas and Easter parties, where funds are raised for the residents and colleagues get to dress up for the occasions.
In her spare time, Sarah enjoys reading and any type of sports.
Job Title: Admin Assistant
Joined: 1997
Karen Brimicombe is the Admin Assistant at Patchett Lodge. She moved to Lincolnshire from London in 1994 and joined the Trust in 1997 as the Activities Coordinator/Carer.
She had never worked in the care industry before, although she had cared for her father and grandfather. She previously worked as an Office Manager for an insurance company and worked there for 37 years.
