Patchett Lodge

Stukeley Road, Holbeach, Spalding PE12 7LJ
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9.4 30 Reviews
  • Patchett Lodge, Spalding
Patchett Lodge is registered for thirty residents and offers a team of skilled and friendly carers, able to provide care for older people, while also being able to offer respite and daycare.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

Visitors to the home are welcome at any time and are encouraged to join us for weekly coffee morning every Tuesday from 10.30am.

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Care Provided by Patchett Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sarah Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Patchett Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £865 – £1,010
    • Self-Funded Residential Dementia Care £1,020 – £1,065
    • RESPITE Self-Funded Residential Care £940 – £1,085
    • RESPITE Self-Funded Residential Dementia Care £1,095 – £1,135

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Patchett Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Patchett Lodge Reviews (30)

Total of 30, showing 21-30
9.4

Patchett Lodge has a Review Score of 9.4 (9.387) out of 10, based on 7 reviews in the last 2 years. Over all time Patchett Lodge has 30 reviews.

Overall Experience

  • 22
  • 7
  • 1
  • 0
  • 0

Date Published

30
1
4
7
23

Review from Anthea R (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a spell in hospital during September. She is 96 years old and when the hospital sent her back to Patchett Lodge because they "could do no more for her medically". I believe she would not be with me now if it had not been for the care and support given to her by the carers and other staff
at the care home. Mum has been in Patchett Lodge for the last 3 years and I cannot sing the praises high enough that I have for the carers and all other staff at the home - thank you is not enough.

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Review from Kathleen S (Resident) assisted by family/friend published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been attending daycare here for four years now and have nothing but praise for the staff, conditions and amenities. It is lovely here, we go outside in the summer and enjoy the nice gardens- the food is wholesome and excellent! Nothing is too much trouble for the staff. They treat me like a VIP
and attend to my every need. I get on well with the other residents as well as occasionally spend longer spells here in respite which is very nice. Patchett Lodge is very close to where I live and my son who is also my main carer brings me here; he is very impressed as well. A super place! 10 out of 10.

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Review from Pearl C (Resident) assisted by family/friend published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have got to know the place, I have enjoyed my stay, It's a very friendly environment and they really look after me very well.

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Review from Mark Q (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff positioned with my mother, their help and understanding are first class, you could not improve on anything.
Thank you all.

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Review from Phyllis L (Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff unfailingly helpful if on the odd occasion, unable to help, supplied with a reason. Residents not treated like half-witted three-year-olds as so many so called carers are inclined to do when one gets past retirement age.

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Review from Margaret R (Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Daycare very good, very personal, enjoy coming.

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Review from Linda S (Daughter of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole my mother receives kind and friendly care from current staff. Any concerns that have been dealt with very well. Redecorating of rooms would improve the environment (not just my mothers room) Food seems to have become difficult for many residents to enjoy due to poor quality, my mother now
feels comfortable and at home in the care home of which I am very grateful.

Reply from Charlotte Molesworth, Home Manager at Patchett Lodge

Thank you for taking the time to submit a review. I am pleased that you are happy with the care your mother receives here at Patchett Lodge. We appreciate all feedback and are happy to advise that our planned maintenance programme includes a number of bedroom, bathroom, corridor refurbishments including a revamp of our hair dressing salon. I can also confirm that we have a meeting scheduled with our residents and kitchen team to talk about preferences for our new summer menu.


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Review from Susan S (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mums admission in to Patchett Lodge in Nov 15 I can only say that her care has been excellent. The staff are brilliant and very quickly got to know mum and her ways (she has vascular dementia). They quickly notice changes in her and contact the doctor if necessary (most recently she has been struggling
with some of her medication so they got it changed to a chewable version to make it easier). In Jan mum went through an upset phase and before we could mention it they had sat down with her and had a chat and she improved amazingly. An excellent home and staff that deserves more money allocated to it.

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Review from Linda R (Daughter of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father stayed at Patchett Lodge for 3 weeks. All of the staff were kind and respectable towards him.

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Review from Brenda E (Resident) published on 8 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to stay at Patchett Lodge in April after a nasty fall at home. I broke my femal and damaged the bones around my kneecap of my left leg (i've got brittle bones) and a fracture to the right ankle. My left leg was in a brace and my right ankle in plaster. I spent two weeks in a different home and
was then transferred to Patchett Lodge for a stay of 4 weeks, I couldn't go home and I am still here after 4 months. The atmosphere here is lovely, nurses are so caring and helpful, and they always have time to hear your problems. I'm waiting for a package to be put together, and then hopefully I will be able to return home, but will need help there also. If I ever have to choose a care home again it will be Patchett Lodge, I live in the area, and one or two nurses are going to visit me - isn't that good of them. I really needed help, and couldn't have asked for a better care home.

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Current Review Score: 9.4 (9.387)

Overview of Review Score

The Review Score of 9.4 (9.387) out of 10 for Patchett Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.687 for Patchett Lodge is calculated as follows: ( (58 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 83 Ratings = 4.687

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Patchett Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Sarah

Sarah Johnson

Job Title: Home Manager

Sarah is the Home Manager at Patchett Lodge. She joined the Trust in 2005 and has 17 years of experience in the care industry. She has Level 2 and 3 NVQ Diploma in Health and Social Care, and PDP in Medication, and is now working towards her Level 5.


Sarah has always cared for the elderly, having wanted to see how she could improve their lives by helping them. This principle has remained with her throughout her career. Sarah ensures that she delivers a high standard of care to the residents and leads her team to make sure person-centred care is always given. Sarah likes that each day brings something different. She has participated in sponsored walks and many events, such as fetes and Christmas and Easter parties, where funds are raised for the residents and colleagues get to dress up for the occasions.


In her spare time, Sarah enjoys reading and any type of sports.


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Karen Brimicombe

Job Title: Admin Assistant

Joined: 1997

Karen Brimicombe is the Admin Assistant at Patchett Lodge. She moved to Lincolnshire from London in 1994 and joined the Trust in 1997 as the Activities Co­ordinator/Carer.


She had never worked in the care industry before, although she had cared for her father and grandfather. She previously worked as an Office Manager for an insurance company and worked there for 37 years.