The Poplars

Chapman Street, Market Rasen LN8 3DS
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9.6 47 Reviews
  • The Poplars, Market Rasen
The Poplars offers compassionate, individualised residential and dementia care. Located close to the centre of the small, vibrant market town of Market Rasen in Lincolnshire, the home’s new, specialist dementia 11 bedroom household, with additional living, dining and communal areas, opened in April 2017.

The residents' well-being and comfort is the prime focus. This means that responding to their individual needs is top priority, so the home is very proud to have received an 'outstanding' rating in this category in the recent CQC (Care Quality Commission) inspection (November 2016).

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by The Poplars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Svetlana Todorova (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for The Poplars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,130
    • Self-Funded Residential Dementia Care £1,130 – £1,430
    • RESPITE Self-Funded Residential Care £1,070 – £1,210
    • RESPITE Self-Funded Residential Dementia Care £1,210 – £1,505

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact The Poplars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Wheelchair Access

The Poplars Reviews (47)

Total of 47, showing 1-20
9.6

The Poplars has a Review Score of 9.6 (9.619) out of 10, based on 9 reviews in the last 2 years. Over all time The Poplars has 47 reviews.

Overall Experience

  • 38
  • 9
  • 0
  • 0
  • 0

Date Published

47
3
5
9
38

Review from Zena W (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into respite care here at The Poplars for 2 weeks, after a hospital discharge to recuperate and gain strength. His care has been excellent, we couldn't have asked for or found better. He was well cared for 24 hours, his meals were excellent, alongside his personal care. We are both
happy with every aspect of his stay. The staff are amazing, friendly and really made my husband and myself very welcome. We wouldn't hesitate to use this care home in the future.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your lovely review. We are pleased that you and your husband were happy with the Poplars, and the team appreciate the kind feedback.


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Review from Christine S (Respite Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Review based on two weeks respite care only.
The general atmosphere was welcoming, the accommodation was very clean and the vast majority of staff very caring and helpful.
The meals were varied and well cooked. As I was recovering from major surgery, I sometimes could not manage to eat puddings,
but was pleased to be offered simpler alternatives such as yogurt.
The only criticism of my care would be that a couple of the night staff were very slow to respond to the call when I felt very unwell, and when I went to find someone, the carer was asleep.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your review, and for your compliments to the kitchen team. We would also like to thank you for your feedback that falls short of the experience we would normally expect for our residents, and please be reassured that we are investigating your concern.


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Review from L O (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent a few weeks here after hospital treatment. The process was made accessible to us from the outset as there was a room available at short notice, but also flexibility due to uncertainty around hospital discharge that lasted several days.
At the care home, staff were attentive, and offered
care sensitively to someone who was somewhat reluctant to be cared for. This helped dad to retain dignity and independence, aided his recuperation, while also helping us to understand his ongoing needs.
Food and environment are good. Activities helped with mobility and regaining strength and coordination - who knew that playing balloon games could be such a workout?!
The atmosphere leading up to Christmas was of course warm and friendly. And finally, discharge was also flexible due to uncertainties around getting enablement kit fitted at home.
The only downside was that the room was a bit tired, but was available short term while awaiting upgrade.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your kind review. The team were pleased they could assist your dad to regain his mobility and strength, and they really appreciate your feedback.


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Review from Matthew M (Son of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely fortunate to spend the last few months of her life at The Poplars. From the moment you are welcomed at the door, you can feel the level of care and professionalism of every member of staff that you meet. There is a warm, welcoming feel, and all of the residents appear content
and comfortable with the staff and well cared for. Staff went above and beyond to ensure my mother enjoyed her final birthday, and when it came to the final stages of her life, they all excelled in the care and support that they offered not only to my mother but to myself and her close friend. The whole team should be proud of the positive effect they have on so many people, thank you.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

We are sorry for your loss and would like to take this opportunity to thank you for taking the time to write your kind review. We are glad you felt welcome in the home and your mum was able to enjoy her final birthday. The team were proud to be able to care for your mother through the final stages of her life and be able to support you and her friend. Your kind words are really appreciated by all the team at The Poplars.


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Review from Charmian R (Sister of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed to report that my sister had been upset by some ‘noisy’ people who she thought had come to see her. She has dementia so I spoke to the Home Manager (by email) who immediately responded and said a large group had visited today and she would ensure a smaller group would visit next time. I am
so reassured by her caring and concerned attitude and her immediate action. The staff at The Poplars are so helpful, kind and reassuring and my sister is very happy and well looked after. Thank you.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your kind review and we are pleased to hear your sister is happy at The Poplars.


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Review from Denise H (Wife of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas was always going to be difficult as I am now on my own, my husband has been a resident for over a year and suffers with dementia, but being at the home made it as good as it could be.
The home was beautifully decorated by the staff and the residents. Father Christmas came with personalised
gifts. Christmas dinner was lovely.
Had a lovely time with my husband, staff and other residents who I have come to know, thank you.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your lovely review, and we are glad to hear you were able to have a good Christmas with your husband and staff at The Poplars.


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Review from Nick H (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, compassion and professionalism demonstrated by the entire team was truly remarkable.
Quality of care: exceeded our expectations. They tailored their services to meet my mother's specific needs as her dementia progressed.
Support and communication: staff consistently communicated
with us. This transparency gave us peace of mind.
Well-being and dignity: they ensured that her emotional and physical well-being were a top priority.
Health and safety: reassured us that my mother was in a secure and well-maintained environment.
Emotional support: went above and beyond in offering emotional support to both my mother and our family.
I know many of the carers work extremely long hours but their team of caregivers not only took care of her physical needs but also provided companionship and emotional comfort at all times during their shifts; thank you to you all for playing a vital role in making my mother's final days as comfortable and dignified as possible.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write your review. We are sorry for your loss, and we are glad the team were able to help and support your mother and your family through this difficult time.


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Review from Graham O (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away at The Poplars in October 2023, having spent the last year of her life as a resident. With Mum’s mental and physical health deteriorating through this period, due to Alzheimer’s disease, she was cared for with love and compassion by the many staff at The Poplars who came
into daily contact with her. Behavioural changes caused by Mum’s illness meant that at times she was difficult to look after but as a family, we were always impressed by the skill and good humour with which the carers treated her and cared for her. When Mum finally died, the support provided by the duty staff at The Poplars was simply exemplary - I can’t thank those who were present enough. I recommend The Poplars as a care home without reservation - the staff are caring and skilled and the home is run to the highest standards by an experienced management team.

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write this review. We are sorry for your loss, and we are glad to hear the team were able to support you through that difficult time.


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Review from Kay F (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Poplars for many years so I have gained experience of all aspects of ‘home life’.
Her initial worries and fears at her change of circumstances have been managed with kindness, caring, professionalism and good humour. From the manager to the housekeeping staff, there is
a great team spirit and the well-being of each resident is handled with specific regard to that resident's needs. Activities are scheduled to engage and promote independence where possible. December is a month that Mum usually finds quite challenging. The decorations, the different look to the lounges with the trees and lights and the atmosphere of jolly celebration can be overwhelming for residents with dementia but this year she was settled and enjoyed the music and the interactions with her carers. I don’t feel that she could be better cared for at any other home and really appreciate the low turnover of staff so she has familiar faces every day. Thanks to the manager, you’re a positive force!

Reply from Anna Jennings, On Behalf of The Team at The Poplars

Thank you for taking the time to write such a wonderful review. We are very pleased to hear your mum is doing well, and the team has supported her through this journey. We will be sure to pass your feedback on to the team.


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Review from Lindsay W (Niece of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than a month has passed since my aunt died at The Poplars, Market Rasen. I was deeply touched by how much love and care was shown to her by the staff. In those last few days, so many popped in to say goodbye and to share happy memories. They took wonderful care of me too, with sandwiches and never-ending
cups of tea. All I had to concentrate on was being with my aunt, everything else was seamlessly looked after. It was a sad time, but the experience also renewed my faith in the kindness of people. Thank you.

Reply from Rowen Campbell, on behalf of the team at The Poplars

Thank you for taking the time to write us a review and for your kind words. It was a great honour to care for your aunt and I'm glad we were able to support you to be with her.


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Review from Beatrice H (Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how helpful all the staff at The Poplars were when my son-in-law died from a serious cancer. They all seemed to understand everything that I was experiencing and I was very appreciative of their comfort both during his illness and especially after he passed away and also at the time
of the funeral. This was also appreciated by my daughter and her family. This is a very happy care home, with plenty of activities to keep us going and the freedom to take part if we want to.

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Review from Neil A (Husband of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my wife's first experience of respite care, and she is full of praise for both management and staff. The food, care and comfort were all first class.

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Review from Jayne M (Daughter of Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

End of life care - outstanding. The whole team at The Poplars are amazing for their care, compassion and patience, not just for my mum but also for my family. I truly cannot put into words what they have done - amazing. The Orders of St John's Care Trust should be so proud of them.

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Review from Joyce H (Wife of Resident) published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at The Poplars for just over four years. He has been cared for exceedingly well and with dignity and compassion. There have been very little changes of staff making this environment very friendly and consistent.

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Review from M S (Sister of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful and caring during this pandemic - enabling me to see my sister and answering all my queries. The staff were always very caring when I visited my sister before the pandemic.

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Review from Sally G (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at The Poplars for 9 months following an uncomfortable stay somewhere else, not your trust. From day one, my mum has been made to feel welcome, clean and comfortable. The staff are always very kind and courteous to us in what has been an extremely difficult time for all. We have
recommended The Poplars and will continue to do so. Thank you all very much.

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Review from James E (Husband of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife suffers from Parkinson's Disease and had a stay in the Poplars in July/August 2020. She has since been at home with me as her sole carer, however in July 2021, her Parkinson's came back and she was unable to walk or move. In desperation, I contacted the Poplars, regarding getting my wife in
for some respite care. They were brilliant, the lady in Admin, confirmed immediately that they had a room for her and she could be admitted as soon as I could get her to the home. She had wonderful care from all the staff, who were like old friends from her last visit. We could not fault any area of my wife's care. The home is well managed and maintained, the food is very good, even with fish and chips in paper from the local 'Chippy' on a Friday. The Poplars has a well deserved, high reputation in the town. I cannot thank all the staff enough for the way they looked after my wife, in our time of need and would have no hesitation in recommending this Care Home to anyone who is looking for one.

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Review from Laura (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in The Poplars for about three years. She is now in the advanced stage of Alzheimer's. Her care has always been excellent. She has always been treated and respected as an individual and the staff have adapted to her needs as her illness has progressed. The staff clearly care very
much about the residents. The standard of care is high and always with safety and quality at its core. I am so glad I chose this home for my Mother.

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Review from R S (Son of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky to find The Poplars. The CQC rating does not truly reflect this home. We were impressed by the staff - so caring and professional in all aspects. Dad's en-suite room was very comfortable. The dementia wing should be used as an exemplar across the industry. Just sad he didn't live for longer
in the fantastic Poplars.

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Review from A O (Daughter of Resident) published on 22 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring and very professional.
Friendly feel.
Highly recommended.

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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for The Poplars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Poplars is calculated as follows: ( (87 Excellents x 5) + (17 Goods x 4) ) ÷ 104 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.782 Points relating to the number of positive Reviews for The Poplars is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 9 Positive Reviews ÷ 10.2 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Svetlana

Svetlana

Job Title: Home Manager

Joined: 2022

Svetlana has worked within the Health and Social Care sector for 19 years in the UK and 3 years in Bulgaria as a registered nurse, in which time she has cared for and supported individuals with severe learning disabilities, challenging behaviours and mental health problems, elderly and people with dementia.


Through determination, motivation and support she has progressed in her personal and professional development to the role of Multi-site Service Manager where she feels she has gained valuable experience in the management of these specialist units.


She joined the Trust in April 2022 and enjoys her job, alongside having an excellent relationship with all residents, families and staff. She practices an open-door policy and strives for high-quality standards.


Svetlana's main priorities are ensuring that all colleagues provide excellent standards of support to the people they support, with a focus on positive outcomes, promoting choice and independence and positive behavioural support in accordance with the resident’s wishes, care plan and company policy.


Svetlana achieved a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England)(Adults’ Residential Management)(QCF) June 2016.


Frequently Asked Questions about The Poplars

What types of Care is The Poplars registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Poplars provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does The Poplars have?

There are 49 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Poplars?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is The Poplars to the centre of Market Rasen?

0.2 mile(s) as the crow flies, distance by road may be significantly further.