Redcote House

Redcote Drive, Lincoln LN6 7HQ
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6 Reviews
  • Redcote House, Lincoln
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Care Provided by Redcote House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 18 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Eleanor Goult (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (4)

Facilities

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Redcote House Reviews (6)

Over all time Redcote House has 6 reviews.

Overall Experience

  • 1
  • 4
  • 0
  • 0
  • 1

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6

Review from Kim P (Son of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Found the place dirty, staff did clean when I was caught cleaning Mum's dirty room. The place was decorated around my mother and patients, over a week. I found someone else's urine in Mum's commode, human excrement on the seat, staff shouting at patients, forcibly manhandled patients made them agitated
and causing a tearful anxiety attack. One was a male, his partner was outside with me and she begged them to stop shouting at him. I made it clear that I wanted a move for my mother, after this, the staff was in two's around me. Started to claim they did not like my attitude, all of Mum's clothes were lost, never got a proper reply. Mum always had other people's clothes on. Staff blamed each other, the management was no better at giving answers. Unfortunately, my mother became seriously ill, at least she got out of the Redcote care home. The Redcote care home is best for dementia patients because they will daily forget, what a horrible place it is. I would not recommend having loved ones here.

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Review from S L (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for just over 4 years she was suffering from dementia. The care that she received was second to none. The staff gave her wonderful loving care. At times she could be a real phase her carers at all and they were always attentive to her needs.

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Review from J C (Daughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has lived in Redcote House for over 4 years. She settled in quite quickly. She has vascular dementia. The staff are kind and caring to the residents and they seem to be well looked after. It is a small family feel home. Visitors are welcomed with a drink and will answer any questions you have
about your family member.

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Review from Carolyn D (Daughter of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used to visit a friend at Redcote House on a regular basis for some time. When my mother went into a sharp decline with dementia it was the most suitable place as it was known to both of us. I was happy with the care my mother received since her admittance in December 2015 and am happy that
she ended her life there, in familiar surroundings and with caring people. I was always kept informed of any changes etc.

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Review from Karen B (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Redcote House highly enough. The staff and facilities are second to none. All staff members treat Mum with kindness and respect. After a tough couple of months for Mum, her welcome into Redcote House has settled her down and she is very happy and content.

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Review from Beryl B (Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Asked if we could have curry, and within 2 days we had it. We also had an Italian day and a French day.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Redcote House

What types of Care is Redcote House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Redcote House have?

There are 10 Single Rooms and 4 Couples/Companion Rooms.

How far is Redcote House to the centre of Lincoln?

2.7 mile(s) as the crow flies, distance by road may be significantly further.