Ridgeway House

2/6 The Avenue, Lincoln LN1 1PB
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9.0 19 Reviews
  • Ridgeway House, Lincoln
Ridgeway House Care Centre is a residential care home situated in the historic city of Lincoln, renown for its iconic Cathedral and Castle. Ridgeway is only a 10-minute walk from Lincoln City centre and is also on popular local bus routes.

All 29 bedrooms are single rooms which were fully redecorated in 2018 to provide a cosy and comfortable home for all of the residents. 20 of these bedrooms come complete with en-suite bathroom facilities, which were newly refurbished in 2018 to include easily accessible wet rooms. The residents have full access to a secure garden throughout the year.

The activity co-ordinator organises a wide range of activities including armchair exercises, bingo, pool, gardening, baking and regular outings to the local bowling alley, wildlife park and even the local pub, The Horse and Groom. Ridgeway residents have access to their own Chiropodist and Hairdresser who visit regularly.

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Care Provided by Ridgeway House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Latarnia Wheeler (Care Home Manager)
  • Admission Criteria
    • Self funded referral. Local authority referrals, adult social care referrals.
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Ridgeway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,136 – £1,255
    • Self-Funded Residential Dementia Care £1,136 – £1,255
    • RESPITE Self-Funded Residential Care £1,136 – £1,255
    • RESPITE Self-Funded Residential Dementia Care £1,136 – £1,255

  • The fee includes:-
    Full board with a choice of meals, snacks and drinks (we cater for specialised dietary requirements by arrangement).
    Exclusive occupation of your room
    Use of the communal lounges, dining rooms, bathrooms, and any other communal facilities
    The opportunity to join in activities run by the Home and the use of any recreational facilities (you may be asked to make a financial contribution to some group activities or trips out).
    Care assistance – such as with bathing, washing, medication and other personal needs - as reasonably required. Staff will be on duty both day and night.
    A laundry service (not including dry cleaning).
    Active involvement in your medical care by way of liaison with GP’s, nurses, dentists, and other health care providers (although some may incur an extra cost to yourself).

    Our fees do not include:-
    Clothing
    Magazines / newspapers (save for those to be found in the communal areas)
    Toiletries or other personal grooming items
    Hairdressing
    Medications
    Health care appointments such as Chiropody or opticians
    Travel costs for private trips
    Private telephone costs
  • (these prices are only a guideline, please contact Ridgeway House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors warmly welcomed. Relatives can visit their loved ones at any time, and there's no need to book in advance for these personal visits. However, if you're interested in touring the home and learning more about services, Ridgeway recommends scheduling a visit in advance. This way, the dedicated team can ensure they're available to show you around and discuss how best to meet your specific needs. We're here to provide you with the information and support you require, and look forward to assisting you in any way.


  • Parking

  • On site parking available


Ridgeway House Reviews (19)

9.0

Ridgeway House has a Review Score of 9.0 (9.005) out of 10, based on 9 reviews in the last 2 years. Over all time Ridgeway House has 19 reviews.

Overall Experience

  • 12
  • 5
  • 2
  • 0
  • 0

Date Published

19
5
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10

Review from Claire H (Granddaughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone involved in my grandmother's care was absolutely wonderful - she couldn't have been in any better hands. The staff are endlessly patient and put so much time into making her experience (and ours!) enjoyable. I am so grateful for the care and attention they put in, from putting her paintings
up on the wall to getting her favourite yoghurts - you can tell how much they care about the residents just from being there. Eternally thankful for everyone there.

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Review from P L (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Ridgeway a couple of years ago, a confused old lady. She was unable to stay in her own home any more. She had everything she needed at Ridgeway, a clean warm room, personal care, good food, and a cup of tea at whatever time she wanted. She was much happier.
I'd never seen her wear
nail varnish until she moved to Ridgeway. They brought out a talent for painting that we didn't know she had.
Thank you for making her last days comfortable and very peaceful. You were all so kind.

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Review from Susan G (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the Ridgeway in May 2023 and lived there until she passed away in February 2025. During her time living in the home we were extremely impressed by the kindness and compassion shown constantly by the staff. In her final few days the care shown by the staff to all the family was truly
wonderful and we will always be grateful for that.
Many thanks to all.

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Review from S N (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall I have been happy with the care that Mum has received at Ridgeway. The staff have all been friendly and professional, she has enjoyed the food, and her room is freshly decorated and carpeted. However, there have been a number of niggles and ' teething problems', which could probably have been
resolved with better communication between staff members.
I am aware that for much of the six weeks that Mum has been at Ridgeway, they have been undergoing organisational changes, and there is now a new manager in place, who seems very 'on the ball', and I hope that Ridgeway will fulfill its full potential under her management.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review for Ridgeway House, Your thoughts are very important to us. I will share your comments with the staff team. At Ridgeway, were are dedicated to provide outstanding care and are always working to improve our services.


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Review from Dennis A (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are pleasant. The carpet in her room is filthy and should have been replaced/cleaned well before now. That is why I have rated very poor under cleanliness. No interaction with management. The alarm in her room does not work or not plugged in. I am only given information about my mum when I
ask. I should be told about all recent events e.g. illnesses, bed sores etc. and any changes in medication. These can be sent by email unless urgent when I can be phoned. When I telephone to ask about Mum the members of staff are always upbeat and tell me how well she is doing - I know she is bedridden, incontinent, nearly deaf, cannot see and communication is virtually non-existent. I just want the facts.
I am only contacted when money is involved. I appreciate that staff are hard to get but I sometimes find the spoken English hard to understand which makes it difficult for me even though they may be doing their best.

Reply from Latarnia Wheeler, Home Manager at Ridgeway House

Thank you for taking the time to leave a review, we appreciate your views. I can confirm that we have a planned maintenance and cleaning schedule in place to address the issues outlined in your review. I'm sorry if this hasn't been communicated to you by the previous manager. At Ridgeway House, I operate an open-door policy, please feel free to pop in to discuss any issues.


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Review from D R (Son of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole establishment is 100% very good. I recommended my mother to stay here. The staff are superb, management are very good, everything is 100%. However, I would recommend probably two more staff members to relieve pressure on the staff.

Reply from Ann Farrow, Regional Manager at Ridgeway House

Thank you for your kind words and positive review. The manager and her team will be delighted to hear your kind and positive words from your review and will ensure they are shared with the whole staff team. St Philips Care strive to ensure we provide a person-centred caring service to all and I am very proud of the home's achievements. Regarding your comments about staffing, myself and the manager would be happy to meet with you to discuss further. Please call the home to arrange.


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Review from Elaine S (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a very shy, anxious 90-year-old. She has been bedbound since her discharge from hospital in December 2021. Her care has been outstanding. The time, love and compassion the staff show her, at all times of day, is remarkable as they are so busy. Cleanliness is super, meals are, as she says,
'delicious'! She is checked regularly, so never lonely. Activity-wise, she doesn't take part but loved the band and carols at Christmas.

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Review from L W (Daughter-in-law of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the care home to be extremely warm and welcoming. Staff were very attentive, considerate and always willing to help. Our experience was extremely positive and we would happily recommend Ridgeway House to others who are seeking care for a relative.

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Review from Jennifer K (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived at Ridgeway House on 18/01/2023 very confused and tired. The staff here in all aspects of care have been outstanding from day one and nothing is ever too much trouble. It is very difficult leaving a vulnerable loved one in the care of people you don't don't know, but I have no reservations
whatsoever with the care my mum receives. They also keep me abreast of any concerns and changes to her health and regime which is very comforting. Very well one team Ridgeway, you are all amazing.

Reply from Ann Farrow, Regional Manager at Ridgeway House

Thank you for taking the team to leave your review. I know how hard the manager and her team work and how much your words will be appreciated.


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Review from Doreen P (Respite Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it's been a high experience. I've never been spoilt so much in all my life. The activities have been very good. In my short stay here I have listened to a talk from a charity helping children in Nepal, a talk from Guide Dogs for the blind, listened to a guitarist, heard from an animal rescue
centre who brought in a rabbit, a tortoise, a ferret and a Guinea pig. We had a talk from a lady from the knitting and sewing guild.
I would recommend here to anyone.

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Review from Julie E (Daughter of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for Mum was very daunting. However, we certainly made the right choice in picking Ridgeway. The main reason we know it was the right decision is down to the hardworking staff. Every member of the team at Ridgeway that Mum, and we as a family, have met has been kind, caring and respectful.
Nothing is too much trouble for them and, as Mum says, "You can have a laugh and joke with everyone". The staff's positive attitude has gone a very long way in helping Mum to settle in so quickly.
The building itself is light, airy, very clean and welcoming. Mum has a bright, spacious en-suite room, overlooking the garden, which she was encouraged to make her own with photos and ornaments.
The choice of meals available is excellent and tailored to Mum's dietary needs. Activities are available for Mum and any residents who wish to join in and Mum certainly enjoys being pampered by the hairdresser who visits once a fortnight.
I would highly recommend Ridgeway to others.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your review. It has been a pleasure and privilege to help your mum settle in and her infectious manner is enjoyed by both staff and other residents. We take pride in making Ridgeway a 'home from home' which provides the best care possible. Our dedicated team work together to provide care and support for residents and their families - as you have said it was 'daunting' - and to help the transition from their home to our home as simple and pleasant as we can.


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Review from Helen C (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home on a regular basis as an advocate. I find the staff responsive and helpful. They seem to know their residents well and take steps to personalise residents' experiences and to respect their preferences. As an advocate, I have not seen all the facilities on offer, but the home has a pleasant
dining area and an enclosed garden courtyard. The one lounge area that I have seen is divided by a ramp into a staff section and a seating area for residents. To me, this feels a bit like a thoroughfare and quite a busy space. However, there may be quiet lounges/areas that I have not accessed and some residents do have their own sitting room.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your review. Ridgeway has three lounge areas, and residents are able to choose the space they prefer to spend time in, whether this is close to staff, in the television lounge or in the quieter blue room. We take pride in making sure that we fully understand each individual and are able to provide care that is based upon their wishes and needs, and are pleased that this is so evident within the home.


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Review from Stephen R (Son of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is only our second visit due to the Covid situation. However, we always feel reassured that Mum is happy and well cared for. Staff are extremely welcoming and visits are very well organised to accommodate current restrictions as smoothly as possible.

Reply from Helen Patrick, Manager at Ridgeway House

Thank you very much for your review. The team at Ridgeway takes care of each resident as if they were their own parents or grandparents, creating a unique and personal plan of care for them based upon their individual needs, likes and dislikes. This supports them to live their life to the full and maintains their wellbeing.


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Review from Mark T (Friend of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has only been in Ridgeway House for two weeks but when first contacting the home we had a good impression and feeling about the place. The staff could not have been more helpful and friendly as well as being very professional. Ridgeway House is immaculate in every way and is the best care
home that I have visited by a country mile. I have had to visit many care homes all over Lincolnshire as a result of my profession and it is head and shoulders above any other care home that I have visited over the last 35 years. If you or your family have cause to use a care home then this is the one I would recommend without any doubt.

Reply from Helen Patrick, Manager at Ridgeway House

Many thanks for your comments! They are truly appreciated and I will make sure that all staff are aware of your review. Our aim is to provide care that is personalised, supportive and sensitive to the needs of the individual resident without it feeling clinical.


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Review from C W (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I myself am a Nurse / NHS Director with many years of experience of operating groups of care homes. My Mother has been a resident of this home for several years. I have absolutely no complaints. I find them considerate. The food is excellent. The staff are always pleasant and approachable. It’s very
clean both inside and the outside environment too. I have nothing but praise as do all my family members for the care offered particularly through this difficult time. I don’t feel that the CQC rating reflects the overall standard currently. I accept there has been a change in management but I certainly will be contacting the CQC to offer my formal written praise for this home. I wouldn’t hesitate to recommend this home and its team.

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Review from M C (Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The rooms were clean and tidy. Food was up to par and good. The manager was keen and fair.

Reply from Juliet Peall, Regional Manager at Ridgeway House

Many thanks for taking the time to review Ridgeway Care Centre.


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Review from Barbara S (Friend of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting my friend in the Ridgeway for about the last 2 years. Have always found the staff friendly and helpful. Having other nursing homes I find Ridgeway very comfortable and welcoming compared to others I have visited.

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Review from Alan (Son of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for two years. We live a considerable distance away and rely on Ridgeway House for her care needs. She has needed to attend hospital as an outpatient for the last few months and Ridgeway House have organised things so we can just visit and accompany her.

Reply from Juliet Peall, Regional Manager at Ridgeway House

Thank you for a lovely review. I know the team at Ridgeway will be happy that all your mothers' care needs are met and the team organise efficient visits to the hospital.


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Review from I W (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To go 'into care' is such a difficult decision for both the person and the family, but from being welcomed at the door onwards, we knew it would be OK!
Kindness, help, support and showing empathy and care made it a smooth transition, and the home became home.
Mum has been encouraged to engage with
other residents, tempted by the food and cajoled to exercise and move to her best ability.
We have peace of mind. Mum is fine - BRILLIANT!

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Current Review Score: 9.0 (9.005)

Overview of Review Score

The Review Score of 9.0 (9.005) out of 10 for Ridgeway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Ridgeway House is calculated as follows: ( (66 Excellents x 5) + (15 Goods x 4) + (17 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 105 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Ridgeway House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 06 Mar 2025

We can arrange a preview of the room available to prospective residents and their families.


Awards / Recognitions (1)

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Meet the Team (1)

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Latarnia Wheeler

Job Title: Care Home Manager

Joined: 2023

Latarnia is our brilliant care home manager at Ridgeway.


She is very experienced and passionate about delivering first-class care to all our residents.


Frequently Asked Questions about Ridgeway House

What types of Care is Ridgeway House registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ridgeway House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ridgeway House have?

There are 29 Single Rooms.

What are the Facilities & Services at Ridgeway House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ridgeway House to the centre of Lincoln?

0.2 mile(s) as the crow flies, distance by road may be significantly further.