Ruckland Court Care Home

Ruckland Avenue, Lincoln LN1 3TP
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9.8 58 Reviews
  • Ruckland Court Care Home, Lincoln
Ruckland Court Care Home is located in the North of Lincoln on the Ermine West estate. The home provides long term residential care, specialist dementia care and short term respite care. Ruckland Court has a range of accommodation including self contained apartments, enabling residents to maintain their independence.

Accommodation includes bedrooms and en-suite facilities with the option of a kitchenette in some of the rooms. Residents are encouraged to personalise their space with their own furnishings and belongings. There are communal lounge and dining areas on each floor where residents can choose to socialise and take meals if they wish.

The Coffee Club is a lovely place to entertain family and friends or the in-house pub for social occasions. There is the cinema room for residents to enjoy regular movie nights and the hair salon for the residents to have their weekly set and blow-dry.

The garden is well maintained and secure with pleasant seating areas for residents and their families to enjoy. The home is adjacent to the Ermine playing fields and close to local shops and amenities. All areas of the home are wheelchair accessible and there is a lift to the first floor. Daily activities are provided for residents to join in if they choose, including gentle exercise, arts and crafts, gardening and games. The home is regularly visited by outside entertainers and local community groups.

Care staff are friendly, well-trained and provide round-the-clock professional assistance according to individual requirements. Residents are visited by a hairdresser, chiropodist and local health care professionals when required.

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Care Provided by Ruckland Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Adam Atkin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Ruckland Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400

  • All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
  • (these prices are only a guideline, please contact Ruckland Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • There is a car park available onsite.


Ruckland Court Care Home Reviews (58)

Total of 58, showing 21-40
9.8

Ruckland Court Care Home has a Review Score of 9.8 (9.801) out of 10, based on 14 reviews in the last 2 years. Over all time Ruckland Court Care Home has 58 reviews.

Overall Experience

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Review from Colin E (Son-in-law of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruckland Court Care Home staff are so welcoming and helpful with all aspects of their services. In any business to make it successful, you have to have wonderful people operating the business from top to bottom. All I have is praise for the caring approach Ruckland Court Care Home has. We couldn't have
chosen a better care home in Lincoln. The residents are treated to plenty of entertainment and trips out. When my wife and I visit we always have a chat not only with the staff but with lots of other residents. A wonderful care home and if I could give more stars I would.

Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for leaving such a lovely review for our home. We are delighted that you enjoy spending time here at Ruckland Court with our staff and visitors when you visit your loved one.


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Review from Marie S (Daughter of Resident) published on 8 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very apprehensive for mum to go into a residential home, but circumstances warranted it. However, now mum is in Ruckland Curt, my worries disappeared. The staff are so caring and mindful of each individual needs, from the kitchen staff, the laundry ladies, the hairdresser, management, and last
but not least, the carers who feed, dress, wash, seeing to their personal needs. Nothing is any trouble for whatever the care is for each resident I have noticed. Well done, guys, and thank you.

Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for leaving a review for Ruckland Court Care Home, we are delighted to hear how happy you are with our care and care team, I will pass your comments on to the team.


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Review from Jon W (Son of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really good, nothing is too much trouble for them to help the residents of Ruckland Court have a better quality of life. They are always pleased to help whilst giving the best care they can. When residents are low or struggling they take it in their stride.


Also very helpful to other

family members as well who can often feel a lot of pressure in difficult circumstances.

Reply from Adam Atkin, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court, it is our pleasure to care for your mum as part of our Ruckland Court family. It's wonderful to hear how well you've found her when you visit and will pass your kind words on to our staff team.


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Review from P B (Niece of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, in her 100th year, is treated with dignity, compassion and genuine warmth. The staff are friendly and helpful to visitors. They have a truly human touch. I cannot praise them highly enough for their support in all circumstances and want to praise their approachability.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to write a review for Ruckland Court Care Home, it's wonderful to hear how happy you are with our care for your Aunt. It is our pleasure to care for her as a much-loved member of our family here at Ruckland Court.


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Review from Bev M (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone at Ruckland Court for the wonderful care that my mum has received. Mum took ill just before Covid began and stopped eating, drinking and became bedbound. During Covid, I have been able to keep in touch through regular video calls, I have watched her gain weight and she
is back to her usual smiling self. I have even seen her out of bed, which I didn't think would ever happen again. Everyone at Ruckland is so friendly, helpful and can't do enough for Mum and us as a family. I can ring anytime, and they always let me know if anything is happening with Mum. She has been at Ruckland Court for 3 years now and I would like to thank everyone for the wonderful care and friendship that you give to her.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home. We are delighted that you are so pleased with our care of your mother. I will ensure that your kind words are passed on to the staff team.


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Review from Abigail O (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stopped at this care home for two weeks respite, previously we had a bad experience with a different care home and I said I would never put my mum through that again so it was such a big decision when she went this time. I was so nervous when I took her but from the minute we arrived the staff
made us feel instantly at ease. I visited my mum after she had been there a week and she looked so well and happy, I had not seen her like that in a long time. I truly cannot thank the staff enough for the amazing job they all do, you can see that they genuinely care and I would highly recommend this place to anyone.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, it was our pleasure to care for your mother during her stay with us. She is welcome to come and see us again any time.


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Review from Pat R (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

About 4 weeks ago, our dear mum became very ill and our family feared we would lose her. However, the wonderful team at Ruckland Court, through their loving care, nurtured mum back to her usual self. From being bedridden, only taking minimal diet and fluids to now eating and drinking well and back to
joining in with the amazing activities in the lounge area. Thank you so much to the amazing team at Ruckland Court!

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for writing a review for Ruckland Court, we are delighted to hear that you are so pleased with our care of your Mother. We are very pleased that she is doing so well with us and has settled in so well with our Ruckland Court family.


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Review from D B (Power of Attorney of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the almost three years that my friend was a resident in Ruckland Court, we were always impressed by the standard of care, consideration and understanding shown by all staff of all levels towards both my friend and ourselves. Despite increasing levels of dementia, she was treated with courtesy
and great attempts was made to care for her appropriately. Many thanks to all.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we appreciate all comments and feedback. It's lovely to hear that you are so happy with our care of your friend.


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Review from Teresa S (Daughter of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ruckland Court has, despite lockdown, provided exceptional support and care and gone the extra mile to reassure relatives that their loved ones are safe. This is 100% due to the dedication of the staff who continue to provide excellent care for my mother and all the other residents.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for leaving a review for Ruckland Court, we are very pleased to hear how happy you are with the care and support of our residents. We will pass your kind words on to our staff team.


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Review from Nicola S (Niece of Resident) published on 15 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and friendly care home. My uncle has been in the home since last June and all the staff we have had contact with have always been, helpful, polite and respectful to us and my uncle. Information is readily available regarding what is happening in the home (especially since covid) such
as visiting rules, how the residents are and the way the team are managing the virus. My uncle enjoys the meals and social interaction in the dining room and occasionally the lounge.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to write a review for Ruckland Court Care Home. We appreciate all comments and feedback and will pass your kind words on to our staff team. It is a pleasure to care for your uncle as part of our Ruckland Court family.


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Review from Paul M (Son of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed by the care provided by Ruckland Court. Throughout her residency, my mother was always treated with respect and professionalism. All the staff were so consistently friendly to both my mother and her friends and relatives alike. She had a very long and fulfilling life and Ruckland
Court provided a wonderful environment for her final years. I cannot speak too highly of the care workers - a dreadfully undervalued profession in my opinion. My mother was so appreciative of her care and expressed this to all her family. We are so grateful to you all.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you very much for taking the time to write a review for Ruckland Court, it was a pleasure to care for your Mother. We greatly appreciate all comments and feedback and I will ensure that your kind words are passed on to the staff team.


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Review from N B (Son of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after very well and with compassion. She is happy to have so many friendly staff on than 24-hours a day.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we are very pleased to hear that you are so pleased with the care of your Mother and I will pass your kind words on to our staff team.


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Review from L C (Sister-in-law of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continue to be very impressed with the running of Ruckland Court in general, but in particular, the care and compassion shown to our relative whose health and condition is slowly deteriorating. Value the regular communication during this difficult period. We have confidence in the staff and our trust.

Reply from Lisa Dent, Home Manager at Ruckland Court Care Home

Thank you for taking the time to leave a review for Ruckland Court Care Home, we appreciate all comments and feedback. It's wonderful to hear that you feel well informed and are happy with the care of your loved one.


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Review from F G (Relative of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family member's flat is very nice, with some of their own belongings from home to make it more personal. The care and understanding is excellent, even when times can be challenging. I am always being told what good food choice there is each day and that activities take place daily with staff support
to join in.
Because of Covid-19, I have not seen my family member but they are able to phone at any time they wish. Staff phone to keep me informed and let me know what my family member needs.
They are always professional and friendly which is very reassuring at these hard times and I know my family member is in such good hands.

Reply from Claire Ward, Home Manager at Ruckland Court Care Home

Thank you so much for taking the time to write a review of Ruckland Court Care Home, we appreciate your positive comments and feedback. It's wonderful to hear that your family member has settled with us so well and that you feel fully informed of their wellbeing. We look forward to seeing you soon.


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Review from Sandra B (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently and unexpectedly required a placement for my father. This has been made more difficult given that we are only just coming out of 'lockdown'.
The manager could not have been more helpful in this quest, not to leave out the maintenance man, indeed all the staff I came into contact with.
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rooms provided, are second to none in that they replicate a home for the residents and not just a room in a care home.
The atmosphere was caring, very much family orientated and so reassuring for anyone who requires a place for their family member.
I could not recommend then high enough.

Reply from Claire Ward, Home Manager at Ruckland Court Care Home

Thank you for your review and for your very kind words, I will ensure that your comments are passed to my staff team. I am very pleased that your Father has settled so well with us and will enjoy being part of the family here at Ruckland Court.


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Review from I B (Son of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good residential home with the excellent caring staff at all levels. The home generally is in need of some renovation/updating thought. The residents are well treated and cared for and are in particular treated with dignity.

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Review from B (Niece of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has been such a lovely place. Brilliant.

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Review from M C (Sister of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my sister is excellent, the staff are kind and caring with a smile on their faces.
The support they gave me in my sister's last illness was wonderful with their love and kindness and nursing pulled her through.
Thank you.

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Review from Brenda W (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for 2 years. I am very happy with all aspects of care offered by the home. It is very family-friendly and the staff always are approachable. Mum has settled in well and loves living in the home. She is always treated with dignity and her choices of care respected. I have peace
of mind that she is well cared for.

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Review from E R (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very good and caring but there isn't enough of them as I have noticed more and more that it takes them longer to get the residents to the toilet and sometimes over 20 minutes which I don't think is fair. As for the activities, there really isn't any. My mum is supposed to have exercise
but they don't do any anymore. I can only see one activity staff and she isn't full time. My mum is getting more and more fed up and going downhill, there just isn't enough staff.

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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Ruckland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.801 for Ruckland Court Care Home is calculated as follows: ( (130 Excellents x 5) + (30 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 161 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ruckland Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (6)

Adam

Adam Atkin

Job Title: Home Manager

Joined: 2018

Adam is our Home Manager at Ruckland Court and is passionate about caring for older people. Adam has worked at Ruckland Court since 2018 in various roles and was promoted from Deputy Manager to Home Manager in 2022. He knows our residents and their families well and is dedicated to providing the highest standards of person centred care.


Sharon

Sharon Robinson

Job Title: Deputy Manager

Joined: 2002

Sharon Robinson has been a carer and now progressed to Deputy Manager at Ruckland Court Care Home. She has been at Ruckland for over 20 years. To obtain a better understanding of her job she became the Dementia Champion for Ruckland Court.


Sharon helps residents take part in activities such as gardening and takes photos so they can enjoy talking about their experiences later. She also takes part in Dementia Cafes hosted at the home and enjoys supporting families and helping them to understand dementia better.


Michelle

Michelle Middleton

Job Title: Client Services Manager

Joined: 2016

Michelle has worked at Ruckland Court since 2016.


Progressing to the role of Client Services Manager after being in the role of Head Housekeeper. Michelle supervises the day-to-day operations in the customer service department, particularly focusing on food and beverage service and helping to maintain the high standards in the Home.


She was recognised with a Country Court award for ‘Our Values’ for her dedication to our residents. Michelle is passionate about recognising the little things that matter to people and doing her best to ensure our residents lead fulfilled lives.


Sharon

Sharon Hegarty

Job Title: Deputy Manager

Joined: 2022

Sharon has been at Ruckland Court for almost two years. She started as a care assistant and then worked her way up to be a senior care assistant and now as deputy manager.
Before joining the team at Ruckland Court, Sharon was in retail for 20 years, and after taking care of her father she took the leap into care as she felt she could make a difference in the lives of others and loves getting to know our residents and their families.


Melissa

Melissa Wilson

Job Title: Home Administrator

Joined: 2019

Melissa is our home administrator at Ruckland Court. She has worked here since 2019, previously working in hospitality management. Melissa’s grandmother moved into Ruckland Court, and she was impressed so decided to apply for the role when it became available. She enjoys the homely and welcoming atmosphere and loves to support our home and get to know our residents and their families.


Denise

Denise Lawson

Job Title: Care Assistant

Denise has been a Care Assistant at Ruckland Court Care Home since 2012. As part of our care team she is responsible for providing five star care for our residents. She was recognised with a Country Court Care Hero award for putting residents at the heart of everything she does. Denise is passionate about dementia care and will always show compassion and put others before herself.