Sandbeck House

77/81 Sandbeck Avenue, Skegness PE25 3JX
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8.5 18 Reviews
  • Sandbeck House, Skegness
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Care Provided by Sandbeck House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Leanne Stone (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (31)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006
    • Number of floors: 2

Funding & Fees Guide for Sandbeck House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit your family members at your convenience during the day. The home always welcome visitors to see residents.


  • Parking

  • The home have ample parking on site and off street in front of the Care Home


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Sandbeck House Reviews (18)

8.5

Sandbeck House has a Review Score of 8.5 (8.506) out of 10, based on 6 reviews in the last 2 years. Over all time Sandbeck House has 18 reviews.

Overall Experience

  • 8
  • 8
  • 1
  • 1
  • 0

Date Published

18
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12

Review from C K (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad didn't want to go for respite, but went and now he doesn't want to come home! So it must be making him happy.
The staff are so friendly and really hard working.
Everything is spotless and clean.
I'm very happy my dad is in their care.

Reply from Diane Dunn, Area Manager at Sandbeck House

Thank you for your kind review of the service your dad is receiving at Sandbeck House. It is always difficult to accept moving into a care home but I am pleased to hear that your dad is so happy that he wants to stay with us. The team always work hard to ensure people receive a good standard of care, feel supported during their stay and have a positive experience.


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Review from Tina P (Daughter of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 3 years in Sandbeck House. I was apprehensive about mum going into a nursing home to be honest, but my fears were unfounded the first time I went to see mum the staff was so friendly and welcoming. The manager was so informative and patient explaining the care side, medications
and any medical procedures mum was going to have. The care mum got was exceptional and I could phone mum any time and even have face to face if I wanted to.
When you walked into the home it was like walking into a big extended family the residents all seemed happy there was a lot of banter between staff and residents which was lovely, nothing was too much trouble and the staff was all very caring and patient towards the residents. Mum loved it there and I can't say thank you enough to the manager and her team.

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Review from Susan C (Stepdaughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the management and all the team at Sandbeck, thank you so much for your outstanding care of my stepfather in the last few weeks of his life. He was only at Sandbeck for 3 weeks, but from the moment he came to you, to the moment he passed away, your level of care was over and above anything we could
have hoped for. With us living so far away, you kept us well-informed between visits. He was very happy with you and as his condition deteriorated and hospice care was offered, all he wanted to do was stay in your care. You have an exceptional team! Thank you.

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Review from P G (Wife of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficient Staff who are very caring and friendly.
Comfortable rooms, good food. Do activities with the patients to keep them active. The home is clean but could do with a coat of paint here and there.

Reply from Diane Dunn, Area Manager at Sandbeck House

Thank you for your review of our home. We are pleased to hear that overall you have had a positive experience at Sandbeck House, our staff work hard to achieve this for all residents and visitors. We will take on board your comment regarding decoration and assure you this is an ongoing process.


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Review from A Y (Son of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has lived at Sandbeck for a number of years now and always says there is nowhere else he'd rather live. The fact he considers it home says a great deal.
I have always found the staff to be caring and compassionate - both with residents and loved ones; available to speak to, promoting open and
honest conversations if there are any worries or concerns and making the time to listen, and respond to, the views of residents and their loved ones.
My dad has always enjoyed the range of activities regularly organised - be they in-home or out-and-about. There are frequent themed events organised which loved ones are invited to and which are always enjoyed by all.
In what must be at times a challenging and stressful sector to work in, I've always felt that the Sandbeck staff team prioritise patient care above all else; care that also extends to the loved ones of their residents.

Reply from Diane Dunn, Area Manager at Sandbeck House

Thank you for your kind comments about the experience both you and your father have received during his stay with us. We strive to ensure that people's experiences at our homes are positive.


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Review from Craig J (Son of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mom was left in the lounge all day and there were little no activities, they used the TV in replace of face-to-face contact. My mom was only there for one week's respite. She has come back in a very poor state, her mental health has suffered. The home was understaffed so she was not taken to the
toilet when she needed and the home desperately needs renovation. My mom suffers from mobility and Parkinson's. I work all over the UK in care homes and hospitals. I would never recommend this place to anyone ever again.

Reply from Diane Dunn, Area Manager at Sandbeck House

Thank you for taking the time to review our care home. Our organisation aims to ensure that anyone who uses our services has a positive experience during their stay. We operate an open door policy where any concerns can be discussed and rectified at the time. Our staff strive to maintain good standards of care to all residents during their stay with us. I am sorry to hear that you feel your mother's short experience was not as positive as we all would have expected and we will take on board your comments to ensure that people using the service do experience positive outcomes. If you wish to discuss this further, please contact the home.


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Review from Beverley C (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very friendly and approachable. Residents are not just plonked in a chair and left in the lounge. I visit at different times and there are always staff interacting with residents. The food always smells and looks appetising. The residents always look clean and the home itself is clean.
My dad has dementia and I feel the staff have a good understanding of this cruel illness. They are very good with him. I, myself have been shown compassion and support - what a great team.

Reply from Janice Powell, Training Manager at Sandbeck House

Hi Beverley,
Thank you very much for your review regarding your dad’s stay at Sandbeck.
Your review, acknowledging the care and support your dad is receiving at Sandbeck is testament to the commitment of the Manager and staff team in ensuring all residents are given the best care that they deserve.


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Review from Cliff N (Brother of Resident) published on 1 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before his death, my brother had seven good happy years at Sandbeck House Care Home where I frequently visited him for days out and reminisce times past in childhood. More recently I stayed at Sandbeck House following a period of hospitalisation. I cannot speak highly enough of the care, accommodation,
management or staff.

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Review from Gillycoop (Daughter of Resident) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since entering permanent care my mother's health has improved dramatically and she is calm and content. She has the odd moan about boredom but she doesn't see too well so doesn't occupy herself like some of the others. She enjoys the food and thinks her room is very nice. She says the staff are lovely
and kind.
I like the fact that I can visit at any time without an appointment and the staff are very quick to keep me up to date on any health issues. I doubt I would find a better placement.

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Review from Patricia C (Daughter of Resident) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Sandbeck House and we were extremely impressed with the care, compassion and professionalism of all the staff team. They work extremely hard to give residents a good quality of life. They cared for my father in every aspect of his personal needs with extreme dignity. The
father was made to feel at ease. I would thoroughly recommend Sandbeck to anyone needing to make the difficult decision of using residential care. I have given staff my details so if anyone needs to speak to a genuine relative I would be more than happy to speak first hand. Well done Sandbeck you are first rate.

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Review from J B (Friend of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are caring, they work very hard. It would be good ifthey could give time to get the residents walking more, the ones that could walk when they came in because once they go off their feet there's no going back. The staff put a lot into making special occasions fun and eventful.

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Review from Lisa W (Daughter of Resident) published on 9 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Sandbeck House as it had al friendly atmosphere, good facilities including a lift. Good levels of security with front door, secured (you have to be let in and out by a staff member). On site laundry and meals are cooked onsite and all the residents seem happy and alert. Overall it felt like
a nice B&B by the sea. My mother had end stage dementia and was cared for and attended by the friendly, professional and dedicated staff. She was treated with respect. I cannot speak highly enough of this care home and staff. I was informed of every detail to do with mums care and could ring and visit anytime. We were lucky to have such a place for mum.

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Review from Keith S (Husband of Resident) published on 28 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and attention at all times.

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Review from Floss (Daughter-in-law of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding staff, keep us informed even when we can't visit.

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Review from Chris A (Son of Resident) published on 23 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and friendly. Sandbeck facilities appear to be good and clean. Sometimes staff appear to be stretched to their limits but always come across as caring and have helped my father settle in after spending over a year between hospital and home care. He now seems content, a lot
of this is down to the care and stability the Sandbeck staff have been able to provide.

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Review from Lesley T (Daughter of Resident) published on 22 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring staff. Mum went from hospital into Sandbeck and they were kind and supportive helping her to settle. She enjoys the company. Her room is bright, she is always well dressed and cared for and I know that she is safe which I and her family appreciate.

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Review from Annette K (Daughter of Resident) published on 11 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are the best asset to this establishment. They are so friendly and caring to both residents and relatives. All committed to giving the residents a good and lively living as is possible in the circumstances. Each resident is treated as an individual and given personal care. I would say however
that the décor could do with an update and redecoration, especially in the lounges. I do feel my mother is in safe hands and I do not worry about the care she is given. She is dressed, washed and fed each day with sympathetic patience.

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Review from Benjamin H (Nephew of Resident) published on 11 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I go twice a week, sometimes in the morning and sometimes at night to see my aunt.

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Current Review Score: 8.5 (8.506)

Overview of Review Score

The Review Score of 8.5 (8.506) out of 10 for Sandbeck House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.348 for Sandbeck House is calculated as follows: ( (45 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 69 Ratings = 4.348

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.158 Points relating to the number of positive Reviews for Sandbeck House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 5 Positive Reviews ÷ 7.6 = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sandbeck House

What types of Care is Sandbeck House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandbeck House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sandbeck House have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Sandbeck House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sandbeck House to the centre of Skegness?

0.4 mile(s) as the crow flies, distance by road may be significantly further.