Southernwood House

20 Matmore Gate, Spalding PE11 2PN
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9.7 25 Reviews
  • Southernwood House, Spalding
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Care Provided by Southernwood House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Jacy Huddlestone (Acting Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Southernwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £687 – £1,115
    • Self-Funded Residential Dementia Care £687 – £1,115
    • RESPITE Self-Funded Residential Care £687 – £1,115
    • RESPITE Self-Funded Residential Dementia Care £687 – £1,115
  • (these prices are only a guideline, please contact Southernwood House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Southernwood House Reviews (25)

Total of 25, showing 1-20
9.7

Southernwood House has a Review Score of 9.7 (9.672) out of 10, based on 12 reviews in the last 2 years. Over all time Southernwood House has 25 reviews.

Overall Experience

  • 18
  • 5
  • 0
  • 1
  • 1

Date Published

25
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Review from S L (Daughter of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with Southernwood on the whole. The staff were friendly and caring and Mum felt well looked after. The food was very good (she's quite fussy and liked it so it must be good!) The building was a little run-down but new windows were being fitted during her stay and this was less important
for us than her care. The only negative was that we'd asked for a shower and hair wash for her every 3rd day which didn't happen, she may have been reluctant though.

Reply from lauren wood, Finance/Administration Lead at Southernwood House

Thank you for your kind words about all of our team at Southernwood. We're delighted to hear that your mother felt well cared for and enjoyed her stay. We appreciate you bringing this to our attention. Your comments will help us continue to improve our services. Thank you again.


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Review from Geri S (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the home to be very caring and patient, staff seemed to be motivated and happy within their role. The only downside was furnishings and storage for the residents. But we found the food and care to be excellent.

Reply from Jacy Huddlestone, Manager at Southernwood House

Good afternoon, thank you so much for your feedback this is very much appreciated, We are so thankful we had the pleasure of meeting your father-in-law and hope he has settled in well at his new home. We appreciate the building requires freshers, but we are pleased to say this is now in process. Thank you for your kind words.


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Review from C H (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the short time my mother has been here she considers it home and the carers are her friends. She is shown respect and treated with dignity. She has been encouraged to socialise which has given her a newfound confidence. Good menu options with freshly prepared food. Her room is always clean and
tidy and her clothes are laundered regularly. Management at the care home has been a big support with queries, paperwork and general admin during the settling period. Yes, the building looks tired and requires a bit of TLC but most importantly it's the excellent care that counts.

Reply from Lauren Wood, Finance/Administration Lead at Southernwood House

Thank you for sending in the review! We're so happy to hear Mum felt at home when staying at Southernwood. Making friends with all residents and staff is also a big comfort and makes such a difference. The kitchen staff will be delighted with the comments on the quality of the food. I'm glad you had reassurance and support from the care home managers they are a fabulous team. You're right - while the building itself might need a bit of an update, the care Mum received is what truly matters. Thanks again for the feedback. Please don't hesitate to reach out if you have any questions or require further assistance.


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Review from S H (Daughter of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying at Southernwood House for the past couple of weeks while she transitions from hospital care. Mum's room is small but has everything within easy reach and the carers are just a press of the buzzer away! Although the building itself is a little dated this has no impact on the care
shown. All of the care staff are always very friendly and welcoming and obviously take pride in the care they offer all of the residents. This care also extends to family and friends of residents too as I have been able to join Mum for lunch in the dining room a couple of times for really tasty meals! A huge bonus is the choice of homemade meals prepared in the kitchen at Southernwood House, the cooks are absolutely 100%. Mum also enjoyed a recent pampering activity after which I have photos of her looking glam! I am sure more organised activities would be a bonus too.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you so much for your kind email about your mother's experience at Southernwood House. We are delighted to hear that her transition from hospital care has been smooth and that she feels comfortable in her room. Our team takes great pride in providing high-quality care to all residents, and we're happy to know your mother feels supported by our friendly staff. We appreciate your recognition of our kitchen team as well - homemade meals are a source of joy for many residents! Thank you again for your feedback. Please don't hesitate to reach out if you have any questions or require further assistance.


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Review from D W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the management and team at Southernwood. Their dedication to the job, politeness and caring nature was amazing throughout the period in which they looked after my father. Thank you so much for all that you did for him.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you for your kind review, it was a pleasure getting to know your father and looking after him. He is a character that we will remember and hope to keep in touch with. We wish him all the best for the future. Kind regards, Manager.


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Review from Jacqui W (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Southernwood House just over a month ago, and I have nothing but praise for the care she has received to date. The exterior of the building needs a little updating, but it belies the genuine respect, warmth and compassion I have found within. All of Mum’s medical and personal needs are being
met with a high level of professional care and kindness. Led by the manager, all the staff, whatever their roles, work together as a team for the benefit of the residents. The food is excellent and home-cooked, and there is always a good choice. The cleanliness is exemplary. I have no hesitation about getting in touch by telephone or email at any time if there is anything I need to discuss about Mum's care. I have peace of mind, knowing that Mum is being cared for by individuals who really do care.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you so much for your kind review, it has been an absolute pleasure getting to know your mother and you. Your mother certainly is one of a kind and we feel lucky we are able to care for such a brilliant woman.
Thank you again, and speak soon.


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Review from Leslie B (Respite Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after by Southernwood House for three months. I was treated with the utmost care, dignity and respect and good humour. Nice surroundings, excellent food. Family were confident that I was being looked after and found the staff to to be inclusive of them as well. Flexible visiting hours are
an advantage and visitors were always impressed.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you for your kind words! It was an absolute pleasure looking after you. We were all amazed at your continued improvements and determination. Don’t forget to stop by for a coffee! I hope your journey at home is going well. Keep in touch.


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Review from Mark D (Son of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved here while waiting for a care package to be set up. The care he received was amazing and the staff went out of their way to help and look after him. Nothing was too much trouble and we were really glad he was sent here.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you for the review Mark, It was lovely to meet your father and we were happy we were able to care for him during that short time. We wish him all the luck in his return home.
Kind regards.


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Review from S T (Daughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since going into the home Mum who was quite ill and dubious about residing in a care home has really found it a great experience. The staff are all very accommodating, polite and professional. They give a level of cover up to a high standard and they really care about the residents and make them feel
at home. The care home has a very homely feel and Mum is very happy with it which gives me peace of mind knowing she is being looked after.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you so much for your kind words and positive review. We have loved welcoming your mother into our family. She is a very special lady with a kind heart, we feel lucky we can provide the support and care she thoroughly deserves.
Thank you.


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Review from Barry I (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived at the home in April and has received excellent care since her arrival. Decoration could be updated, but this has no relation to the excellent staff and care. It is a well-run, efficient and friendly home. The staff are very capable, hard-working and caring. The overall cleanliness is
first-class and always maintained to an excellent standard.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you, Barry! It has been a pleasure getting to know your mum and all of the family.


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Review from Michael D (Son of Resident) published on 28 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A brilliant care home that has looked after my mum for over 3 1/2 years. The food is amazing, with varying menus every week. The staff are always kind and respectful to the residents. The new manager is always very polite and is trying new methods to improve the care home. My mum is very happy here
and is always in a good mood every time I visit.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you for your kind words; we love having your mother as part of our Southernwood House family - she’s one of a kind.


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Review from Sarah T (Daughter of Resident) published on 4 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable and welcoming environment. Maybe a little redecorating may enhance the experience. Management is excellent and enables the residents to feel safe, secure and at home in their new environment.

Reply from Jacy Huddlestone, Manager at Southernwood House

Thank you for your feedback, Sarah; it’s been lovely getting to know you all.


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Review from David S (Respite Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place to stay. Would have no problem going back there again or sending anyone from my friends or family. The staff were all very nice and friendly. As a smoker, it was nice to be taken outside when I asked to have my cigarette and was never a problem. The staff did all that they could to make
my stay comfy and happy.

Reply from Alice Sweet, Operations Manager at Southernwood House

Thank your lovely feedback. We value all feedback given.


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Review from Mark S (Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for the past 6-months and have received the very best of care from some fantastic staff, who do their absolute best for all in their care.
I have been helped above and beyond the usual level of support given to most residents due to my mental health.

Reply from Alice Willis, Operations Manager at Southernwood House

Thank you for your lovely feedback. We are so please you are happy at Southernwood House and value your feedback.


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Review from J F (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The home is not managed properly, no management on duty at weekends. Mum was downstairs then because they wanted the room so the next morning they moved all her belongings upstairs while she was having a cigarette and she came back to her room to find all her belongs gone and it, of course, really upset
her a lot as she was suffering from dementia in which it has made her worse. We were able to get the home to keep her downstairs because she had a fall downstairs in the past. And she won't use stairs because of this. Since then the manageress made it hard for my mum. She had to go into hospital but after that, the manageress wouldn't let her back in the home saying she wanted a bank statement even though she was self-funding before. Now she is living with me and my husband until we find another care home.

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Review from Julie Ann H (Daughter of Resident) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really good with the residents they were very helpfully when I took my mum in there. My mum loves being in there and made some new friends and she likes all the staff who work there. She has fun with everyone and she has settled really well. She likes to join in with most things.

Reply from Bethany Ward, Manager at Southernwood House

Many thanks for taking the time to review our care home.
I thoroughly enjoyed your support with our reminiscence activity the other day and your support in regards to the summer fete is valued.


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Review from V J (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Southernwood House in April as emergency care, she was made so welcome by everyone. The staff were so good, friendly and caring.

Reply from Bethany Ward, Manager at Southernwood House

Many thanks for taking the time to write a review. It is lovely to see how well Mum has settled into the care home.


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Review from Terence C (Son of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had been living on his own after my mother passed away and it became clear he could no longer continue and needed to get some personal care. After experiencing various care home, he was finally accepted at Southernwood House where he was treated with dignity and in a truly caring manner from the
staff at Southernwood House, something we felt had been lacking at the other homes.
The food was good and varied and the residents always seemed to be contented and chatty, for the first time dad seemed to be content making a number of friends.
I can whole heartily recommend Southernwood House to anybody looking for a caring, safe loving home for their loved ones.

Reply from Bethany Ward, Southernwood House Manager at Southernwood House

Thanks so much for sharing your positive response with us!


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Review from Julia H (Daughter of Resident) published on 14 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mum and dad moved into Southernwood House last November. Both had been living locally at home. My mum has been admitted to hospital so this was an emergency situation for my dad who couldn’t cope at home. The staff at the care home supported not just my parents but for me and my family through
this challenging time. Later mum joined dad and they spent the last few months of mums life enjoying each other and more relaxed than they had been for ages now they were comfortable and so well looked after. Dad’s health has improved more than we thought possible. And we believe they have been happy. Dad has a tv in his room so he has a personal space as well as new friends. The staff are very patient and caring.

Reply from Bethany Ward, Manager at Southernwood House

Ah Julia, thanks so much for sharing your experience with us. Please accept my apologies for only now having access to this system and being able to reply. It has been a pleasure to be involved in the care of your parents. Best wishes


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Review from Graham (Son of Resident) published on 27 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I came to visit my mother on 22nd June we are from out of the area, so thought best to ring as we got nearer to check if it was ok to just turn up and also to bring our dog in. Staff were really friendly and welcoming, we were told the residents would love our small dog and yes please bring
it in. We found the place very clean and tidy, the building is a little tired due to its age. My mum was sitting chatting to someone and we were surprised she recognised us ( she hadn't at my brothers) interaction making her happy!!
We did find one of the staff to be very rude which we reported to the manager and she apologised and promised to deal with. The Manager said this is their home and we come here to work and should respect that.
It was lovely to watch how the staff help everyone and we would happily recommend this care home.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Southernwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.672 for Southernwood House is calculated as follows: ( (97 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 134 Ratings = 4.672

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southernwood House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Southernwood House

What types of Care is Southernwood House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southernwood House provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Southernwood House have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Southernwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southernwood House to the centre of Spalding?

0.5 mile(s) as the crow flies, distance by road may be significantly further.