Southfield House

Woolram Wygate, Spalding PE11 1PS
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9.9 41 Reviews
  • Southfield House, Spalding
Southfield House is a thirty-two capacity care home located in Spalding, dedicated to person-centred methods and offering quality care for older people and adults diagnosed with dementia.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.

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Care Provided by Southfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elaine Whittle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Southfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,160
    • RESPITE Self-Funded Residential Care £1,030 – £1,175
    • RESPITE Self-Funded Residential Dementia Care £1,175 – £1,240

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Southfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Southfield House Reviews (41)

Total of 41, showing 1-20
9.9

Southfield House has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Southfield House has 41 reviews.

Overall Experience

  • 28
  • 12
  • 1
  • 0
  • 0

Date Published

41
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Review from Stuart W (Son of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

sometimes bedroom a little untidy, clothing sometimes goes missing.But does return.
money is always an issue no matter what and will not change.
mam is fed well, cared for with love and respect, I am happy with all of you and what you do.

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Review from V R (Daughter of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since October, I first came in early November as I didn't know he was here. Staff are always pleasant, welcoming and helpful. My dad's a different person since being in here, he is more settled, happier and starting to mix with others, which I have never seen before. I hope he gets
to stay here permanently. Thank you so much for making him happy and settled.

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Review from M R (Friend of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Southfield House, I always feel welcomed by the staff, who are devoted to their work, and caring to all the residents. I also notice the happiness in the resident, who has settled in his room, enjoying the food, which is so rewarding and appreciated. The weekly activities are a credit to the
organisers and would recommend Southfield House to everyone.

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Review from Wendy k (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be pleased with the care and affection my father receives, he has been happy living at the home for around 18 months now.
When my mother passed away whilst living at the home last year, he, myself and the rest of his family were treated with care and compassion, that meant a lot to all
of us.
All of the staff strive to make the home a family home.
Thank you.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your kind review. We are glad that your father is happy at Southfield House, and that you are pleased with the care provided.


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Review from P E (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional care home in all respects.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for your wonderful review, the team really appreciate the feedback.


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Review from Yvonne F (Power of Attorney of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited a resident I have noted that all the care team are so caring towards him, even with his challenging behaviour. His room is clean, the overall home is very clean the carers are very polite and acknowledge your visit.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your kind review, the team really appreciate the feedback.


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Review from Yvonne F (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home clean and happy. The staff are all excellent and go out of their way to help. Never had a worry about Mum being there at all in fact it has always been a great relief to know how well she is being looked after.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for your lovely review. We are pleased to hear you feel relieved knowing your mum is being well cared for at Southfield House and the team really appreciate the kind feedback.


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Review from C U (Friend of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend I find that all the staff are kind and caring and very supportive. If I have any questions the staff are all supportive and approachable and always willing to help with advice. I have no worries about anything as I know she is in the right place for her, as she is cared for and
eats well.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are so glad to hear you are fully supported by the team and feel at ease knowing your friend is in the right place for her.


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Review from Charles B (Nephew of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has dementia and needs full-time care. Due to her age and frailty, she needs more support than any family member can give.
The care she receives from Southfield House is wonderful. Her needs are always met in a dignified manner by the caring staff. Her room is well-decorated and clean. There
is a good social and activity calendar for the enjoyment of residents and their families.
The manager or senior carer are always available for a chat.
I would have no hesitation in recommending Southfield House to anyone.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your review and for your kind words. We are glad to hear you are happy with the care and support your aunt receives, and that you like the activities and social events provided by the home.


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Review from Jan N (Sister of Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On visits to my sister I find all staff caring, kind and supportive. On leaving, I am satisfied my sister will be safe and looked after. To me, all staff are approachable and willing to listen to any concerns I may have. After having many worries about my sister living alone, I feel I can now relax.

Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are glad to hear that you can now relax knowing your sister will be safe and well taken care of at Southfield House.


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Review from Hilary R (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this care home for my mum because the staff were very friendly and welcoming from the time I knocked on the door and asked if I could have a look around. The home itself has a homely feel and is a lovely environment to live in. The standard of care is excellent and the staff take the time to
get to know all of the residents and their likes and dislikes. We are always made to feel welcome when we visit mum and they know all of us by name.


As a family, including my mum, we cannot praise the staff highly enough as they are always happy and nothing is too much trouble. When our daughter got married, a staff member accompanied mum to the wedding, which was very kind of her and meant so much to us as a family.


Mum enjoys lots of different activities which take place in the home, such as visiting musicians and performers together with regular craft and baking sessions. We are confident that mum is getting the best of care whilst living at Southfield House.


Reply from Anna Jennings, On Behalf of The Team at Southfield House

Thank you for taking the time to write your lovely review. We are so pleased to hear that you're happy with the level of care and support provided by the home, and we look forward to sharing your thoughts with the team.


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Review from Jane T (Daughter of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management team are very kind, friendly and very good at caring and making the residents feel special. Excellent atmosphere any time of the day. Would highly recommend it. Very good value for money also. Many thanks to the spacing team.

Reply from Rowen Campbell, on behalf of the team at Southfield House

Thank you for your kind words and for taking the time to write us a review. I'm glad your experience with Southfield has been so positive. I'll pass on your feedback to the manager to share with the team.


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Review from S H (Daughter of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. Feel like one of the family and make us very welcome. Quick to inform and keep us up to day with health and well-being. Know parent well - all staff. Phone calls and emails are answered. Room is comfortable, though not big, not outlook. Don't always hear about activities,
but can see things happen and nice to have photos. No worries.

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Review from Helen T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went to this care home following a recuperative period in another home. The previous experience was not great. So, we approached this looking for somewhere small where Mum would count and somewhere that was a home and not an institution, and for anyone who has been to both, there is a vast
difference. This home is managed and staffed, by people who really do care about the residents. People who happily interact with all residents, always with a small, despite the pressures they sometimes endure. They treat them with care, and with great compassion. Since being with this great bunch of people, despite her condition deteriorating, Mum has flourished. She has company as and when it suits her. She is always gloating over the great meal she has just had and feels part of a world that cares, which is a very rare gift at 80. I wouldn't hesitate to recommend this care home to anyone looking to place a parent in care, never an easy decision, but in our case, the best one.

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Review from Damaris T (Niece of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April 2020, my 101-year-old uncle was very fortunate to be given a room at Southfield House after spending nine weeks in hospital. The admission process was completely smooth, in spite of the restrictions in place at that time because of the pandemic. For the next 21-months, he thrived there under
the wonderful care and kindness of all the staff and carers. His health improved, he enjoyed the meals, was happy and felt safe and secure. Regular visits by a friend were permitted following all the Covid rules. Any questions I had regarding his care were always dealt with by phone and email in a courteous and helpful manner and, living many miles away, I received regular updates from all the staff. He passed away very peacefully this week at the age of 103, and the care and the kindness were given to him were outstanding to the end. I give my grateful thanks to everyone concerned and a 100% recommendation.

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Review from Leila W (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say a massive thank you for the care and support shown to our mother over the last two years at Southfield House. Through these difficult times, they looked after our mother with great care, especially through lockdown when we were unable to visit, we knew she was in safe hands. Our
mothers illness was quite testing at times but they cared for her like she was their own mother. Nothing was too much trouble. We always found the home extremely clean and the food was fabulous. The staff went above and beyond what was expected from them.

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Review from Diane G (Niece of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my Aunt receives at Southfield House, she is well looked after and treated with care and dignity by all the staff. I and members of my family are made very welcome bu all the staff, nothing is too much trouble.

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Review from G C (Daughter of Resident) published on 28 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the members of staff I have talked to both on the phone and in-person to be very helpful and kind. The fact that Southfield House has remained Covid-19 free to date very reassuring and a credit to the manager and her dedicated team. On all the occasions when I have visited my mum I
have found her to be looking well and well cared for by the friendly staff in spite of these challenging 'Covid' times we are living with.

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Review from J B (Daughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for over a year. The staff are very kind and he enjoys their relationship/ Any issues and concerns are dealt with really well. During the recent coronavirus, communication has been very good. A very caring home which is ideal at this time.

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Review from K D (Son-in-law of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been in Southfield House nearly 2yrs and suffers from Dementia. We can only ever speak very highly of all the staff who have tended her during this time. But whilst this awful virus has taken hold everywhere - Southfield House has maintained a clean bill of health. The staff went beyond
their normal roles and filled in for absent relatives by giving just that little bit more love and attention to all the residents. We're extremely pleased with the way this home is run and the staff which sets our mind at rest and is a pleasure to visit. Thank you.

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Current Review Score: 9.9 (9.853)

Overview of Review Score

The Review Score of 9.9 (9.853) out of 10 for Southfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.853 for Southfield House is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) ) ÷ 143 Ratings = 4.853

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Elaine

Elaine Whittle

Job Title: Home Manager

Joined: 2015

Elaine joined the trust in 2009 as a carer, gaining knowledge and experience within her role, Elaine then became a Senior carer in 2010, sharing her knowledge with others. In 2015 Elaine become Head of Care and after a short while she then became Home Manager at Southfield House.


Over the past ten years, Elaine has developed her skills within Dementia Care, gaining a Diploma Level 3. Elaine retained a Good CQC inspection within her first year of taking her managerial role. Elaine’s passion is supporting residents to live well and advocate for the best care possible. Elaine gained a Chairman’s Commendation for Meritorious Service in 2016.


In her spare time, Elaine enjoys spending time with her family and Red her Labrador, who also visits Southfield House on a regular basis and the residents really enjoy his visits.


Sally

Sally Parkinson

Job Title: Head Of Care

Joined: 2004

Sally has worked for the trust for almost 16 years. Sally was first employed as a night career and after a short while, she became night senior carer, which included organising rotas for the team and carrying out supervisions and personal development reviews. After a few years, Sally's circumstances at home changed and this enabled her to transfer to the day care team. This was a shock to the system as prior to working at OSJCT she was always working nights. It didn't take Sally long to realise this was a positive change and Sally was then able to apply for the role of relief care leader an on to a senior carer role, working her way up to the current position as Head of Care at Southfield house.


Throughout her whole working life, Sally has always worked in the care sector. After school sally attended college and studied childcare and development and then went on to work as a private nanny, in London, Cheshire and Manchester. After moving back to Lincolnshire and having her own family she decided she would like to have a change and work with the elderly.


Sally is passionate about giving the best care possible to our residents ensuring person-centred care is promoted. Sally believes that it is an honour and a privilege to help care for the residents who reside in our homes. Sally enjoys meeting with residents, their family and friends and has developed some great relationships that go beyond the workplace. Sally says that every day is different and that’s part of the joy of working in a residential setting it never fails to surprise! Sally believes that everyone is kept on their toes, there is always someone who will brighten up your day or make you smile and that is so important, after all as Sally always says, "laughter is the best medicine".


Sally Parkinson is married with two children, Jennifer and Sophie, both girls have followed in their mum's footsteps and have enjoyed working in the care sector at different points of their working life. When Sally is not at work she enjoys being with family and her 2 dogs, Bow and Bella who are very spoilt, Sally sometimes brings the dogs into the home where residents really enjoy seeing them and having lots of cuddles, the dogs love it too as they get extra treats.


Frequently Asked Questions about Southfield House

What types of Care is Southfield House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southfield House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Southfield House have?

There are 32 Single Rooms.

What are the Facilities & Services at Southfield House?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southfield House to the centre of Spalding?

0.6 mile(s) as the crow flies, distance by road may be significantly further.