Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
Southfield House has a Review Score of 9.9 (9.853) out of 10, based on 12 reviews in the last 2 years. Over all time Southfield House has 41 reviews.
Review from S P (Daughter-in-law of Resident) published on 28 April 2016
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.853) out of 10 for Southfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.853 for Southfield House is calculated as follows: ( (122 Excellents x 5) + (21 Goods x 4) ) ÷ 143 Ratings = 4.853
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Southfield House is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jan 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Recipient:
The Orders of St John Care Trust
Date: Wednesday 31 Jan 2024 More details
Recipient:
The Orders of St John Care Trust
Date: Tuesday 28 Feb 2023 More details
Recipient:
The Orders of St John Care Trust
Date: Wednesday 30 Jun 2021 More details
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Job Title: Home Manager
Joined: 2015
Elaine joined the trust in 2009 as a carer, gaining knowledge and experience within her role, Elaine then became a Senior carer in 2010, sharing her knowledge with others. In 2015 Elaine become Head of Care and after a short while she then became Home Manager at Southfield House.
Over the past ten years, Elaine has developed her skills within Dementia Care, gaining a Diploma Level 3. Elaine retained a Good CQC inspection within her first year of taking her managerial role. Elaine’s passion is supporting residents to live well and advocate for the best care possible. Elaine gained a Chairman’s Commendation for Meritorious Service in 2016.
In her spare time, Elaine enjoys spending time with her family and Red her Labrador, who also visits Southfield House on a regular basis and the residents really enjoy his visits.
Job Title: Head Of Care
Joined: 2004
Sally has worked for the trust for almost 16 years. Sally was first employed as a night career and after a short while, she became night senior carer, which included organising rotas for the team and carrying out supervisions and personal development reviews. After a few years, Sally's circumstances at home changed and this enabled her to transfer to the day care team. This was a shock to the system as prior to working at OSJCT she was always working nights. It didn't take Sally long to realise this was a positive change and Sally was then able to apply for the role of relief care leader an on to a senior carer role, working her way up to the current position as Head of Care at Southfield house.
Throughout her whole working life, Sally has always worked in the care sector. After school sally attended college and studied childcare and development and then went on to work as a private nanny, in London, Cheshire and Manchester. After moving back to Lincolnshire and having her own family she decided she would like to have a change and work with the elderly.
Sally is passionate about giving the best care possible to our residents ensuring person-centred care is promoted. Sally believes that it is an honour and a privilege to help care for the residents who reside in our homes. Sally enjoys meeting with residents, their family and friends and has developed some great relationships that go beyond the workplace. Sally says that every day is different and that’s part of the joy of working in a residential setting it never fails to surprise! Sally believes that everyone is kept on their toes, there is always someone who will brighten up your day or make you smile and that is so important, after all as Sally always says, "laughter is the best medicine".
Sally Parkinson is married with two children, Jennifer and Sophie, both girls have followed in their mum's footsteps and have enjoyed working in the care sector at different points of their working life. When Sally is not at work she enjoys being with family and her 2 dogs, Bow and Bella who are very spoilt, Sally sometimes brings the dogs into the home where residents really enjoy seeing them and having lots of cuddles, the dogs love it too as they get extra treats.