Stones Place has a Review Score of 9.9 (9.910) out of 10, based on 14 reviews in the last 2 years. Over all time Stones Place has 61 reviews.
Review from Chris D (Son of Resident) published on 24 January 2025
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for taking the time to review Stones Place and having such a positive overview of the services and care that we provide. Your mum is a very welcome addition to the Stones Place family and it is such a joy to see her joining in with all the varied activities in the home. We also look forward to your visits and I have taken that you really enjoy the Sausage Casserole. Here at Stones Place, we do strive to live the values of MHA and I believe that this is reflected in the way that the team pull together In the home to ensure that our residents have the best experience living here.
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Review from Paul A (Son of Resident) published on 24 January 2025
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Reply from Emma Pickett, Home Manager at Stones Place
Thank You for your review, it is so rewarding to know that not only do we make a difference to the lives of those that choose to come and live with us here at Stones Place but also the families that are able to relax a little knowing that their loved ones are safe and there is someone overseeing their safety. Your Mother makes me smile everyday with her sharp wit and caring nature and my heart was warmed this morning when you told me that she has her nails done for the first time ever in her 91 years and that she keeps looking at them. She has settled into home life well and is a pleasure to have with us.
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Review from Ruth D (Daughter of Resident) published on 23 January 2025
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for your lovely comments about Stones Place. It is reassuring to know that we are "getting it right". Your mother is a lovely lady, and it is so good to see her joining in with various programmes of activities in the home. We also love that she has such a supportive family that are regular faces here in the home.
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Review from R P (Son of Resident) published on 22 January 2025
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you so much for your kind words. Your Mother is an absolute joy to be around, and I think that she genuinely cares for us as much as we care for her. The residents who live at Stones Place make the home the caring and inclusive home that it is, and we think ourselves fortunate to have the pleasure of spending our days with them. I am happy that you like the outcome of the refurbishment; the home does look fresh and inviting to visitors. It is wonderful to hear that you enjoyed the Christmas Party and made connections with some of the more recent families and residents that are at Stones Place. Don't forget our Coffee Morning that is held on the first Saturday of every month, it would be great to see you there.
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Review from E R (Daughter of Resident) published on 13 January 2025
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you so much for your kind words, it is an absolute pleasure to look after your mother. She has settled into home life with ease and has made friends with many people in a short space of time, which is lovely to see. Here at Stones Place, our values play a significant part in the way that the home feels and how we care for the people who choose to come and live with us. If you would like to discuss anything with me further please do let me know as I would be happy to schedule a chat.
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Review from L C (Niece of Resident) published on 3 October 2024
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you so much for your lovely review of Stones Place and the team that works here. Your aunt is a wonderful lady and an absolute pleasure to be around. Here at Stones Place, we strive to deliver a wide range of activities, and we are always open to suggestions of anything else that people would like to do, or places for them to visit. We look forward to the next season of celebrations in the home and your participation. Thank you also for your kind comments on the team, here at Stones Place, we live the values of MHA and this is reflected in the way that the team welcome people into the home and the care delivered.
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Review from S D (Respite Resident) published on 27 June 2024
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Review from Deborah J (Daughter of Resident) published on 31 January 2024
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for your review; we love having your father at Stones Place. He is an absolute pleasure to be around and always makes the team and his friends smile with his little quips. It is reassuring to know that you are happy with the service we provide here at the home. If there is anything more that we can do to improve your experience, please do come and have a chat with one of the team, and we will be more than happy to assist.
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Review from Jim F (Son of Resident) published on 30 January 2024
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for your kind review; it is an absolute pleasure to have your mother with us in the home, and I am delighted to know that this is a positive experience for you at what must be such a difficult time for you as a family. I am happy that we are able to support you, and please do let us know if there is anything else that we can do.
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Review from R R (Friend of Resident) published on 13 July 2023
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Review from H R (Daughter of Resident) published on 25 May 2023
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Review from Janet N (Daughter of Resident) published on 20 April 2023
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Review from Sarah C (Daughter of Resident) published on 6 April 2023
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you so much for taking the time to review Stones Place. It is always so wonderful to hear that we have been able to provide a positive experience at such a difficult time. Here at Stones Place, we try to provide a warm and caring environment that can feel like an extension of your family. I believe that we achieve this by living the MHA values. Your mother was a pleasure and a privilege to look after. We are very much looking forward to continuing to welcome you into the home.
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Review from Stuart B (Son of Resident) published on 21 March 2023
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for your lovely review. Everyone at Stones Place enjoyed spending the day celebrating your Mum's 104th Birthday, and I am so pleased that you were able to join in with the celebrations.
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Review from Niki F (Daughter of Resident) published on 16 March 2023
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for your review of Stones Place; we value everyone’s feedback as it lets us know that we are maintaining the high standards that we pride ourselves in. Your mother is an absolute joy and is a very welcome addition to the Stones Place family.
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Review from Karen S (Niece of Resident) published on 17 February 2023
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for taking the time to leave a review for us. We do pride ourselves on being "one big happy family" and also creating a friendly, homely atmosphere; so it's nice to hear this feedback and that you have had a positive experience.
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Review from Sylvia F (Respite Resident) published on 17 February 2023
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for taking the time to leave a review for us. We are glad to hear you enjoyed your two weeks of respite care with us, and we hope to see you again in the future.
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Review from A C (Daughter of Resident) published on 27 January 2023
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Review from Lorraine U (Daughter of Resident) published on 23 August 2022
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you for taking the time to leave a review for us here at Stones Place. I am so pleased that you are able to leave such positive feedback about our home and the people that work here. If you would like to discuss activities and food/drink and have any suggestions of things that your mother would enjoy, please do let us know as we are always open to suggestions.
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Review from Jan S (Daughter of Resident) published on 28 June 2022
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Reply from Emma Pickett, Home Manager at Stones Place
Thank you so much for taking the time to give feedback on your mother's recent respite stay at Stones Place. We really do look forward to her coming to stay with us; she is a breath of fresh air. I am so pleased that you are feeling the benefit of respite stays that we offer here, and it really is lovely to have the feedback on the difference that it makes not only to the resident but to their families.
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The Review Score of 9.9 (9.910) out of 10 for Stones Place is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.910 for Stones Place is calculated as follows: ( (152 Excellents x 5) + (13 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 166 Ratings = 4.91
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Stones Place is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Mar 2019
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