Tamar House has a Review Score of 9.5 (9.501) out of 10, based on 6 reviews in the last 2 years. Over all time Tamar House has 6 reviews.
Review from C A (Sister of Resident) published on 1 November 2024
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Review from John F (Father of Resident) published on 1 October 2024
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Reply from Diane Smith, Director at Tamar House
Thank you for taking the time to complete this review and for your kind words.
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Review from Trish M (Friend of Resident) published on 18 September 2024
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Reply from Diane Smith, Director at Tamar House
Thank you for taking the time to complete this review and for your kind words.
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Review from K G (Aunt of Resident) published on 8 April 2024
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Reply from Kate Tipper, Sales co ordinator at Tamar House
Thank you for taking the time to leave us a review, regarding your Nephew. We appreciate your feedback and we are delighted to see the star rating.
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Review from Jenny W (Sister of Resident) published on 1 November 2023
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Review from Julie B (Sister of Resident) published on 21 July 2023
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The Review Score of 9.5 (9.501) out of 10 for Tamar House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.901 for Tamar House is calculated as follows: ( (64 Excellents x 5) + (7 Goods x 4) ) ÷ 71 Ratings = 4.901
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Tamar House is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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