Sandpiper Care Home has a Review Score of 9.8 (9.824) out of 10, based on 16 reviews in the last 2 years. Over all time Sandpiper Care Home has 29 reviews.
Review from J M (Daughter of Resident) published on 28 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you feel our team are caring and attentive to your mum's needs. Providing responsive and compassionate care is our top priority, and it's wonderful to know that this has been your experience. If there is anything more we can do to support you or your mum, please don't hesitate to reach out.
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Review from A R (Son of Resident) published on 26 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you for your kind words and recommendation! We are so pleased to hear that your mum is receiving the compassionate care she deserves. Our team is dedicated to creating a warm, family-like environment where every resident feels valued and supported. It's especially meaningful to know that our team's professionalism and patience in handling challenging behaviours have made a positive impact. Your feedback means so much to us, and we truly appreciate your trust. If there's ever anything more we can do, please don't hesitate to reach out!
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Review from T M (Granddaughter of Resident) published on 19 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you for your wonderful feedback. We are so pleased to hear that your nan has flourished under our care. It truly means the world to us. Our team is dedicated to creating a warm and supportive environment, and it's heartening to know that their compassion and commitment shine through. We appreciate you taking the time to share your experience, and if there's anything we can do to support your nan and your family further, please don't hesitate to reach out.
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Review from David M (Son of Resident) published on 19 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you so much for your lovely feedback. We are truly grateful to hear how happy your mum is with us and that you and your family feel confident she's in the right place. Knowing that she's smiling, comfortable, and feeling at home means everything to us. Our team is dedicated to providing compassionate, respectful care, and your kind words are a wonderful reminder of why we do what we do. If there's ever anything we can do to support your mum or your family further, please don't hesitate to let us know.
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Review from C B (Daughter of Resident) published on 17 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you for your wonderful review! We're so pleased to hear that you feel like part of the family here. Creating a warm, welcoming, and supportive environment for both our residents and their loved ones is at the heart of everything we do. It's great to know that you appreciate our home-cooked meals and special celebrations, we love making these moments memorable for everyone! Our activities and outings are designed to bring joy and engagement, and we're delighted that they've made a positive impact. Your kind words mean the world to our team. If there's anything we can do to make your experience even better, please don't hesitate to let us know.
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Review from Nicola G (Daughter of Resident) published on 17 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you so much for your lovely review. It's truly heartwarming to hear about the incredible transformation in your mum and how much she's thriving in our home. Knowing that she is happy, well cared for, and enjoying life brings us so much joy. Our team is dedicated to creating a warm, supportive, and engaging environment, and it means the world to hear that we've become like an extended family to you. From delicious meals to fun activities and personal care, we strive to make every day special for our residents. Your kind words and recognition of our team, including our manager, are deeply appreciated. We're so grateful you've found peace of mind knowing your mum is in safe hands. Thank you for being part of our wonderful community!
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Review from J D (Daughter of Resident) published on 13 February 2025
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Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home
Thank you so much for your heartfelt review. We understand that making the decision for a loved one to move into care can be incredibly difficult, and we're truly grateful for your trust in us. It's wonderful to hear that your mother has settled in well and that our team has been able to provide the care, reassurance, and support you both deserve. We take great pride in maintaining privacy, dignity, and a welcoming environment for all our residents, and it's lovely to know this has been your experience. Your kind words about our team and the quality of our food mean a lot to us. Thank you for recommending Sandpiper-we're honoured to be part of your mother's journey.
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Review from Alison S (Daughter of Resident) published on 21 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
It's truly heartening to hear about your positive experience with Sandpiper Residential Care Home. The warmth and care extended to both you and your Mum from the moment you arrived, with the team's attentive assistance and welcoming atmosphere, speaks volumes about their dedication to their residents and their families. The seamless transition and support provided during such a significant life event, like your Mum's stroke, further highlight the professionalism and compassion of the team at Sandpiper. It's evident that they prioritise the well-being and comfort of their residents, going above and beyond to ensure everyone feels at home and support, even during challenging times.
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Review from Margaret O (Friend of Resident) published on 5 March 2024
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
We're delighted to hear that your friend has been enjoying their time with us and that you've noticed a positive difference in the activities and care provided. Ensuring our resident's well-being and happiness is our top priority, and we're thrilled that your friend has been benefiting from our efforts.
Our kitchen team works hard to provide delicious and nutritious meals for all our residents, and we're glad to hear that your friend has been well-catered to. Providing tasty and nourishing food is an essential part of ensuring our resident's overall health and satisfaction.
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Review from A C (Son of Resident) published on 18 December 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
It's truly heartening to hear that your visits to Sandpiper in December 2023 were very enjoyable. A clean environment and friendly, helpful team contribute significantly to a positive experience for both residents and their families.
The festive atmosphere during the Christmas season, with enjoyment visible throughout the premises, adds a special touch. Celebrations and decorations can contribute to a sense of community and joy.
Your feedback is not only a testament to the quality of care but also provides valuable insights for others considering care options. Thank you for sharing your positive experiences, and we hope that your dad continues to thrive and enjoy his time at Sandpiper.
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Review from Paul B (Son of Resident) published on 31 October 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you for your review; it's wonderful to hear that you've had such a positive experience with Sandpiper Care Home. The fact that you consider it the best among the care homes you've dealt with speaks volumes about the quality of care and service they provide. The clean and tidy rooms and pleasant aroma contribute to a comfortable environment, and it's especially heartwarming to know that your mum enjoys the food there.
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Review from Linda H (Friend of Resident) published on 16 August 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you for your review. We pride ourselves on our team and the exceptional care they provide, your feedback is greatly appreciated, and we look forward to sharing your review with them.
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Review from Michael D (Son of Resident) published on 31 July 2023
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Reply from Alicia, Marketing and Communications Manager at Sandpiper Care Home
Thank you for taking the time to write such a wonderful review. Our team members work incredibly hard to provide a home-from-home environment for all of our residents, and we are so pleased your loved one has had a positive experience with us. We look forward to sharing your review with the team.
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Review from J T (Daughter of Resident) published on 2 June 2023
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Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home
Thank you for a lovely review. We take pride in the activities and events planned at Sandpiper Care Home and are so pleased you are enjoying them and feel at home. We look forward to sharing your feedback with the team.
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Review from Andrew D (Son of Resident) published on 17 May 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you very much for the lovely review. We are so pleased you have had such a positive experience at Sandpiper; we are incredibly proud of the exceptional care they provide. We look forward to sharing your review with them.
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Review from Scott M (Son of Resident) published on 26 April 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you for taking the time to write a wonderful review. We are so pleased your loved one had such a positive stay with us, as our team pride themselves on the exceptional care they provide. We look forward to sharing this review with them.
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Review from Bob W (Relative of Resident) published on 17 March 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you for your review. We are disappointed you feel there has not been enough staff. The home manager is always available and would welcome the opportunity to discuss this with you.
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Review from Jane A (Daughter of Resident) published on 13 March 2023
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Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home
Thank you for taking the time to write a wonderful review. We are so pleased that you had a lovely meal with mum. Our team work incredibly hard to provide high standards of care for all of the residents, and we look forward to sharing your review with them.
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Review from Helen W (Sister of Resident) published on 1 February 2022
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Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home
Thank you for taking the time to write such a thoughtful review of our Sandpiper Care Home. It is a wonderful home, with a fabulous community, and we are delighted you are so happy with the service. We will pass your kind comments on to the team. Kind regards.
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Review from John B (Friend of Resident) published on 20 October 2021
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Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home
Thank you for your lovely review of Sandpiper. The team will be delighted to hear you are so happy with the service.
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The Review Score of 9.8 (9.824) out of 10 for Sandpiper Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.824 for Sandpiper Care Home is calculated as follows: ( (156 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 187 Ratings = 4.824
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sandpiper Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
Steven's journey in care began in 2017, when he started as a Care Assistant, gradually advancing to Senior Care Assistant, Team Leader, Residential Care Manager, and now Home Manager. His extensive experience and dedication make him the perfect fit for our community.
Outside of work, Steven is an animal lover with two dogs, Gizzy and Bella, who are 13 and 14 years old and have been with him since they were pups. He also has a bearded dragon named Godzilla, who has a fun and quirky personality.
In his free time, Steven enjoys listening to music, watching Netflix, and spending time with family and friends on various outings. He has two brothers, and one sister, and often makes the effort to visit his mum, who lives quite a distance away.
Steven is highly qualified, holding NVQ levels 2, 3, and 4, and is currently pursuing his NVQ level 5 in Leadership and Management. His goal for Sandpiper is to make it the home of choice in the community, the top choice for employment, and a place where relatives feel peace of mind and comfort.
Job Title: Residential Care Manager
Joined: 2019
"I have worked in the care sector since 2002, working initially in-home care and then working in care homes where I progressed my career. I love working at Sandpiper and being with our residents - they are at the heart of all we do. Their happiness really is our reward."
Job Title: Front of House Manager
Joined: 2020
I take pride in my team and the appearance of the home.
I really enjoy my job and being with the residents. I had never worked in a care home before but now I wouldn't do anything else, it's so rewarding. Every day is a pleasure.
Job Title: Head Chef
Joined: 2014
"I have been in catering since 1981, cooking is my passion. I enjoy preparing quality, home-cooked, meals for residents. It is important for me that the food we prepare is made from locally sourced produce and is something residents enjoy; residents are included in menu planning. Mealtimes are an important part of the day and an occasion where residents can socialise while enjoying good food."
Job Title: Maintenance
Steve Leverington, our new handyman has spent 15 years as a maintenance engineer within a group of private hospitals, hospices and care homes based in the South of England. Steve has a further 15 years as their hands-on maintenance manager. His work has covered all aspects of maintenance tasks from a lowly toilet to maintaining hospital theatres.
He decided to take retirement and move with his partner to Lincolnshire. His partner, Fiona fired him as his ability to make coffee and lunch on time was severely lacking.
He went to work for Butlins as maintenance for two years but found he was missing the care industry and decided to join us here at Sandpiper in Alford.
Steve enjoys fishing and gardening as well as socialising with friends and a good BBQ.