Sandpiper Care Home

South Street, Alford LN13 9AQ
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9.8 29 Reviews
  • Sandpiper Care Home, Alford
Sandpiper is a homely and purpose-built accommodation, situated in a pleasant market town and a short distance from numerous coastal delights.

The professional team take pride in a service based on warmth, friendship and companionship, while there are many social outings and events organised to support an active and interesting lifestyle.

Tanglewood is a provider that has placed a strong emphasis on developing its staff's potential, encouraging personal career development and striving for fairness and objectivity.

Care Provided by Sandpiper Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Steven Clements (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Sandpiper Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Sandpiper Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Total of 29, showing 1-20
9.8

Sandpiper Care Home has a Review Score of 9.8 (9.824) out of 10, based on 16 reviews in the last 2 years. Over all time Sandpiper Care Home has 29 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and look after my mum well. Responsive to requests.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you for your kind words and for taking the time to share your feedback. We are delighted to hear that you feel our team are caring and attentive to your mum's needs. Providing responsive and compassionate care is our top priority, and it's wonderful to know that this has been your experience. If there is anything more we can do to support you or your mum, please don't hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent compassionate care for my Mum.
Happy caring environment with professional staff.
Would highly recommend this home, residents are treated like family.
Mum has challenging behaviours at times always handled with care and compassion.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you for your kind words and recommendation! We are so pleased to hear that your mum is receiving the compassionate care she deserves. Our team is dedicated to creating a warm, family-like environment where every resident feels valued and supported. It's especially meaningful to know that our team's professionalism and patience in handling challenging behaviours have made a positive impact. Your feedback means so much to us, and we truly appreciate your trust. If there's ever anything more we can do, please don't hesitate to reach out!


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Overall Experience  Overall Experience 5.0 out of 5

My nan has become a resident there and has flourished under their care. The staff are caring, professional and compassionate. You can tell it's not just a job for them and that they genuinely care about all the residents.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you for your wonderful feedback. We are so pleased to hear that your nan has flourished under our care. It truly means the world to us. Our team is dedicated to creating a warm and supportive environment, and it's heartening to know that their compassion and commitment shine through. We appreciate you taking the time to share your experience, and if there's anything we can do to support your nan and your family further, please don't hesitate to reach out.


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Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed by everything at this care home. My mum is a resident here and she is treated with the utmost respect by the staff.
In my opinion and others in my family, this is without doubt the place for mum to be.
Mum's memories may be fading but she's always smiling when we visit and tells
us that she likes her new home.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you so much for your lovely feedback. We are truly grateful to hear how happy your mum is with us and that you and your family feel confident she's in the right place. Knowing that she's smiling, comfortable, and feeling at home means everything to us. Our team is dedicated to providing compassionate, respectful care, and your kind words are a wonderful reminder of why we do what we do. If there's ever anything we can do to support your mum or your family further, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Fantastic friendly staff most are like family, always helpful with any enquiries, friends and family welcome at all times and always offered meals for Christmas mothers/fathers day and birthdays. They are all proper home cooked meals.
Lots of activities whether days out or entertainment inside and
outside. Residents are truly treated like family.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you for your wonderful review! We're so pleased to hear that you feel like part of the family here. Creating a warm, welcoming, and supportive environment for both our residents and their loved ones is at the heart of everything we do. It's great to know that you appreciate our home-cooked meals and special celebrations, we love making these moments memorable for everyone! Our activities and outings are designed to bring joy and engagement, and we're delighted that they've made a positive impact. Your kind words mean the world to our team. If there's anything we can do to make your experience even better, please don't hesitate to let us know.


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been in approximately a year now and the transformation in her is incredible. Other than the Alzheimer's, every other part of mum's life has improved so much. She's eating great meals, she's surrounded by fantastic residents and the carers really are our extended family. We are very lucky to
have found such a wonderful home for her, huge weight lifted from our minds as a family.
Just today alone, she's had a haircut, participated in the exercise, had a fabulous lunch with seconds on the pudding and when I left, a singer was just setting up!
What a great home she lives in.
Credit to the manager and his fantastic team.
Thank you.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you so much for your lovely review. It's truly heartwarming to hear about the incredible transformation in your mum and how much she's thriving in our home. Knowing that she is happy, well cared for, and enjoying life brings us so much joy. Our team is dedicated to creating a warm, supportive, and engaging environment, and it means the world to hear that we've become like an extended family to you. From delicious meals to fun activities and personal care, we strive to make every day special for our residents. Your kind words and recognition of our team, including our manager, are deeply appreciated. We're so grateful you've found peace of mind knowing your mum is in safe hands. Thank you for being part of our wonderful community!


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Overall Experience  Overall Experience 5.0 out of 5

My mother moved into the home a few months ago now. If I am honest I was dreading it but due to her illnesses there were no other option. I can genuinely say it was the best decision for her, both the care staff and management have been amazing and very helpful when I have been unsure about things,
reassuring both my mother and myself. She's settled in well and the staff have always ensured mum's privacy and dignity is maintained at all times. The food always looks nice and very appetising, always having different options available. I would recommend Sandpiper to anyone that is looking for a home for their loved ones.

Reply from Alicia Bradon, Sales Manager at Sandpiper Care Home

Thank you so much for your heartfelt review. We understand that making the decision for a loved one to move into care can be incredibly difficult, and we're truly grateful for your trust in us. It's wonderful to hear that your mother has settled in well and that our team has been able to provide the care, reassurance, and support you both deserve. We take great pride in maintaining privacy, dignity, and a welcoming environment for all our residents, and it's lovely to know this has been your experience. Your kind words about our team and the quality of our food mean a lot to us. Thank you for recommending Sandpiper-we're honoured to be part of your mother's journey.


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Overall Experience  Overall Experience 5.0 out of 5

Sandpiper is a residential care home, with wonderful people working in it. The minute I walked into Sandpiper, I knew it was right and my Mum would be looked after. When we arrived in mid-December with Mum and a car packed with all her personal items, including a TV and a Wheelchair, the team were waiting
to greet us. They did everything - got Mum out of the car, unpacked her belongings and made us a drink and something to eat. The Care Home Manager and her team are extremely welcoming and friendly, nothing is too much trouble. Mum's room was lovely with a view of the garden and she was looked after very well. The place is spotless and 'homely'. Visitors were always made to feel welcome when visiting her on a daily basis. Sadly, at the end of January, Mum had a stroke. Her progress is good but her medical needs mean she now needs a Nursing Care Home with a registered nurse on site. I count myself very lucky that a room was available just when Mum needed it the most. Thank you Sandpiper!

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

It's truly heartening to hear about your positive experience with Sandpiper Residential Care Home. The warmth and care extended to both you and your Mum from the moment you arrived, with the team's attentive assistance and welcoming atmosphere, speaks volumes about their dedication to their residents and their families. The seamless transition and support provided during such a significant life event, like your Mum's stroke, further highlight the professionalism and compassion of the team at Sandpiper. It's evident that they prioritise the well-being and comfort of their residents, going above and beyond to ensure everyone feels at home and support, even during challenging times.


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Overall Experience  Overall Experience 4.0 out of 5

These past few weeks have been very good for activities and care for my friend.
I also thank the kitchen staff for catering for my friend.
Thank you.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

We're delighted to hear that your friend has been enjoying their time with us and that you've noticed a positive difference in the activities and care provided. Ensuring our resident's well-being and happiness is our top priority, and we're thrilled that your friend has been benefiting from our efforts.
Our kitchen team works hard to provide delicious and nutritious meals for all our residents, and we're glad to hear that your friend has been well-catered to. Providing tasty and nourishing food is an essential part of ensuring our resident's overall health and satisfaction.


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Overall Experience  Overall Experience 4.0 out of 5

Every visit we made in December 2023 was very enjoyable, with clean premises and friendly/helpful staff. Great to see the Christmas enjoyment was everywhere on the premises. My dad has seemed to settle in and enjoying his time at Alford.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

It's truly heartening to hear that your visits to Sandpiper in December 2023 were very enjoyable. A clean environment and friendly, helpful team contribute significantly to a positive experience for both residents and their families.
The festive atmosphere during the Christmas season, with enjoyment visible throughout the premises, adds a special touch. Celebrations and decorations can contribute to a sense of community and joy.
Your feedback is not only a testament to the quality of care but also provides valuable insights for others considering care options. Thank you for sharing your positive experiences, and we hope that your dad continues to thrive and enjoy his time at Sandpiper.


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Overall Experience  Overall Experience 5.0 out of 5

In the past few years, we have dealt with a few care homes. Sandpiper is by far the best. The manager and staff are absolutely amazing. The room is clean and tidy and smells nice. My mum loves the food. I would recommend Sandpiper to anyone.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for your review; it's wonderful to hear that you've had such a positive experience with Sandpiper Care Home. The fact that you consider it the best among the care homes you've dealt with speaks volumes about the quality of care and service they provide. The clean and tidy rooms and pleasant aroma contribute to a comfortable environment, and it's especially heartwarming to know that your mum enjoys the food there.


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Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Sandpiper Care Home (Tanglewood) since before Christmas, and I try to visit as often as I can. On each visit, I have been impressed with the cleanliness and decor of the home. The staff are always friendly and helpful and treat the residents with respect and dignity. Even though
my friend has dementia, she always tells me how helpful the staff are and that nothing is too much trouble for them.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for your review. We pride ourselves on our team and the exceptional care they provide, your feedback is greatly appreciated, and we look forward to sharing your review with them.


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Overall Experience  Overall Experience 5.0 out of 5

After contacting numerous homes whilst looking for dementia care for our dad, Sandpiper was the first we visited. No need to look any further, and within a week, our dad moved into his new home! He's happily been there for around 18 months now.
The absolute best thing there are the staff, all of them!
Always a welcoming smile and happy to help. Management is incredibly honest, open and approachable. They're the ones that give us peace of mind our dad's in a safe, secure environment, where he's well looked after.
The home itself is very well maintained, always clean, bright and welcoming. There's a lovely spacious garden as a plus point too, during the summer months.
Food always looks good, along with drinks and snacks, which nicely break up the day.
Highly recommended to anyone facing the decision of choosing a new home for a loved one!

Reply from Alicia, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write such a wonderful review. Our team members work incredibly hard to provide a home-from-home environment for all of our residents, and we are so pleased your loved one has had a positive experience with us. We look forward to sharing your review with the team.


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Overall Experience  Overall Experience 5.0 out of 5

Wonderful afternoon tea was provided by the brilliant chef and member of the activities team on Mother's Dat - a very special time to add to my memories.
Every occasion is always made very special by all the wonderful caring staff. I feel so relaxed and contented knowing that my mum is being cared
for in a "home from home" atmosphere here at Snadpiper. Thank you to all the hard-working staff.

Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Thank you for a lovely review. We take pride in the activities and events planned at Sandpiper Care Home and are so pleased you are enjoying them and feel at home. We look forward to sharing your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are always very caring and take time out of their day to talk to Mum, who is now unfortunately bedbound and non-verbal.
We did have a situation where Mum took a turn for the worse and was given a very short time left. The staff pulled out the stops, and we had full access and privacy at this
difficult time.
However, the care must have been exceptional as Mum rallied around and is in much better spirits and still keeping everyone busy!

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you very much for the lovely review. We are so pleased you have had such a positive experience at Sandpiper; we are incredibly proud of the exceptional care they provide. We look forward to sharing your review with them.


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Overall Experience  Overall Experience 5.0 out of 5

Organising to put my dad into care for a week of respite was a big decision to make. It made me question whether I was doing the right thing, feeling guilty, how would he settle in, whether would he be looked after and the myriad of emotions to go with it.
Upon contacting Sandpiper, I was blown away
by their understanding, empathetic and highly professional staff.
The management team were exceptional, and I instantly felt at ease.
I knew I'd made the right decision for Dad and my family, and we will definitely be utilising their services again.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write a wonderful review. We are so pleased your loved one had such a positive stay with us, as our team pride themselves on the exceptional care they provide. We look forward to sharing this review with them.


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Overall Experience  Overall Experience 4.0 out of 5

Large reception and dining rooms - a modern and clean feel about them.
Regular staff helpful - brilliant - thank you.
Good menu and food.
Management is sympathetic and deals with issues raised (eventually worked).
Jobs take ages to get done (lack of staff!).
Lack of storage for a spare wheelchair/foot
pump!
Clothes go missing in the laundry - a nightmare,
Do not understand the room supplement and pricing structure!

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for your review. We are disappointed you feel there has not been enough staff. The home manager is always available and would welcome the opportunity to discuss this with you.


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Overall Experience  Overall Experience 5.0 out of 5

I have been going to Sandpiper Care Home now for over three years and have found the staff really helpful and attentive to my mum and her needs. The home is always clean and warm. The meals that I have seen have been good and appetizing. I had a lovely meal with mum for Valentine's Day and the room
was decorated for the occasion.

Reply from Alicia Bradon, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write a wonderful review. We are so pleased that you had a lovely meal with mum. Our team work incredibly hard to provide high standards of care for all of the residents, and we look forward to sharing your review with them.


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Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class! Everything about Sandpiper is truly amazing! The atmosphere, surroundings etc are more like a first-class hotel, such a happy and relaxed feel to the home. My brother was moved there to recuperate after almost 4-weeks in the hospital before then going back home 5-months later.
The level of service provided by the manager and all her staff was second to none. Nothing was ever too much trouble, whatever time of day or night he needed them. The manager and her staff always ensured we were kept informed on his progress, and always made time to discuss this with us. Everywhere is kept spotlessly fresh and clean. The meals and homemade cakes looked delicious, which my bother confirmed they truly were. There is a large garden, which is well-tended with beautiful plants and flowers, a well-manicured lawn with plenty of outdoor seating. I would have absolutely no hesitation in recommending Sandpiper to anyone looking for a care home for a loved one.

Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Thank you for taking the time to write such a thoughtful review of our Sandpiper Care Home. It is a wonderful home, with a fabulous community, and we are delighted you are so happy with the service. We will pass your kind comments on to the team. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very friendly, that’s the first thing you notice when you first visit Sandpiper. It’s such a friendly atmosphere and most of the residents that I have spoken to feel the same. My friend, who is also my next-door neighbour, can not speak highly enough of all the staff, especially the
manager - what a lovely lady. I would recommend this care home to anyone.

Reply from Jacky Blundell, Marketing and Communications Manager at Sandpiper Care Home

Thank you for your lovely review of Sandpiper. The team will be delighted to hear you are so happy with the service.


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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Sandpiper Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Sandpiper Care Home is calculated as follows: ( (156 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 187 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sandpiper Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (5)

Steven

Steven Clements

Job Title: Home Manager

Joined: 2024

Steven's journey in care began in 2017, when he started as a Care Assistant, gradually advancing to Senior Care Assistant, Team Leader, Residential Care Manager, and now Home Manager. His extensive experience and dedication make him the perfect fit for our community.


Outside of work, Steven is an animal lover with two dogs, Gizzy and Bella, who are 13 and 14 years old and have been with him since they were pups. He also has a bearded dragon named Godzilla, who has a fun and quirky personality.


In his free time, Steven enjoys listening to music, watching Netflix, and spending time with family and friends on various outings. He has two brothers, and one sister, and often makes the effort to visit his mum, who lives quite a distance away.


Steven is highly qualified, holding NVQ levels 2, 3, and 4, and is currently pursuing his NVQ level 5 in Leadership and Management. His goal for Sandpiper is to make it the home of choice in the community, the top choice for employment, and a place where relatives feel peace of mind and comfort.


Claire Marie

Claire Marie Markiewicz

Job Title: Residential Care Manager

Joined: 2019

"I have worked in the care sector since 2002, working initially in-home care and then working in care homes where I progressed my career. I love working at Sandpiper and being with our residents - they are at the heart of all we do. Their happiness really is our reward."


Leanne

Leanne Clark

Job Title: Front of House Manager

Joined: 2020

I take pride in my team and the appearance of the home.


I really enjoy my job and being with the residents. I had never worked in a care home before but now I wouldn't do anything else, it's so rewarding. Every day is a pleasure.


Candy

Candy Dean

Job Title: Head Chef

Joined: 2014

"I have been in catering since 1981, cooking is my passion. I enjoy preparing quality, home-cooked, meals for residents. It is important for me that the food we prepare is made from locally sourced produce and is something residents enjoy; residents are included in menu planning. Mealtimes are an important part of the day and an occasion where residents can socialise while enjoying good food."


Steve

Steve Leverington

Job Title: Maintenance

Steve Leverington, our new handyman has spent 15 years as a maintenance engineer within a group of private hospitals, hospices and care homes based in the South of England. Steve has a further 15 years as their hands-on maintenance manager. His work has covered all aspects of maintenance tasks from a lowly toilet to maintaining hospital theatres.


He decided to take retirement and move with his partner to Lincolnshire. His partner, Fiona fired him as his ability to make coffee and lunch on time was severely lacking.


He went to work for Butlins as maintenance for two years but found he was missing the care industry and decided to join us here at Sandpiper in Alford.


Steve enjoys fishing and gardening as well as socialising with friends and a good BBQ.


Frequently Asked Questions about Sandpiper Care Home

What types of Care is Sandpiper Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sandpiper Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Sandpiper Care Home have?

There are 30 Single Rooms.

What are the Facilities & Services at Sandpiper Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Sandpiper Care Home to the centre of Alford?

0.1 mile(s) as the crow flies, distance by road may be significantly further.