Welbourn Manor Care Centre

High Street, Welbourn, Lincoln LN5 0NH
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9.5 27 Reviews
  • Welbourn Manor Care Centre, Lincoln
Welbourn Manor Care Centre is a residential care centre for older people situated in a North Lincolnshire village.

The building is set in extensive grounds and has 25 bedrooms (21 single
bedrooms and two double rooms).

The home's residents are supported by a team of highly-trained staff who work hard to meet the care needs and wishes of staff.   

Activities for residents include arts and crafts and a range of hobbies and past-times. Entertainers and musicians visit regularly.

Residents dietary needs are met by cooks who prepare meals that are fresh, locally-sourced ingredients -including ethically-sourced fish.

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Care Provided by Welbourn Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Tilly Greaves (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Welbourn Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,137 – £1,200
    • Self-Funded Residential Dementia Care £1,137 – £1,200
    • RESPITE Self-Funded Residential Care £1,137 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,137 – £1,200

  • Please see the fees for Welbourn Manor. All of our hairdressing and chiropodist services are available at an extra fee. Any questions or queries please feel free to contact the home.
  • (these prices are only a guideline, please contact Welbourn Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is available at all times.


  • Parking

  • Welbourn Manor has an adequate car park with wheelchair access.


Welbourn Manor Care Centre Reviews (27)

Total of 27, showing 1-20
9.5

Welbourn Manor Care Centre has a Review Score of 9.5 (9.508) out of 10, based on 8 reviews in the last 2 years. Over all time Welbourn Manor Care Centre has 27 reviews.

Overall Experience

  • 19
  • 7
  • 1
  • 0
  • 0

Date Published

27
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8
19

Review from Kimberley H (Niece of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became apparent that my Aunt needed more care than we could provide, we were faced with a difficult decision. From the moment we first visited Welbourn Manor, I instantly knew that my Aunt would be happy and well cared for. One staff member in particular has gone above and beyond to ensure that
residents and families are treated with dignity and respect. She has shown my Aunt compassion, patience and understanding at all times and keeps in regular contact with us about any progress or concerns. My Aunt, despite her difficulties, remains a fiercely independent individual and this has been respected and promoted by Welbourn Manor. The staff member mentioned previously has provided my Aunt with daily stimulation, engaging her in outings and activities which keep her mentally and physically fit and healthy. This has included trips out, knitting, gardening etc (all of which my Aunt loves and very much looks forward to). I would not hesitate in recommending Welbourn Manor as the level of care is exemplary.

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Review from R C (Son of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Seen my mum at the home over the last couple of years the staff are and have always been so attentive and supportive plus having fun with my mum and making her laugh which is great to see. Activities happening regularly keep Mum entertained.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

I know how much your lovely words will mean to the manager and the team at Welbourn Manor.
Thank you for taking the time to leave your review.


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Review from Richard S (Stepson of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always lovely. They always inform us of everything. Always welcoming. Consistently updating us on the wellbeing of our step-father. The care home is always clean and tidy.

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Review from Keith S (Son of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at the Welbourn Manor. The staff are all marvelous; they are very caring, considerate and very patient! Mum has her own spacious room, with several pieces of her own furniture and lots of family photos to make it feel more like home. I cannot thank the staff enough for all they
do to make Mum feel respected and welcome. They keep me informed and are always happy to help out with arranging visits etc. Well done team, your care and consideration are much appreciated, by both my mum and all her family.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Thank you so much for your wonderful review of Welbourn Manor and the team. I am so pleased to hear of your positive experience with the staff team. I know how hard our home manager and the team work to ensure they provide consistent, person-centred care and support.


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Review from Julie M (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and also suffers with severe anxiety attacks, the staff genuinely care about the residents and are excellent at dealing with Mum's anxiety. They take time to sit and chat with her even when they are busy. Nice, clean room, food nice and lovely staff. Mum is happy and content at
this home.

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Review from M G (Respite Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I spent 15 days in Welbourn Manor during January this year. I had a lovely room, was very well looked after, enjoyed meals, especially the fish. The staff were kind and courteous and helped me to get walking again and welcomed all my visitors.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

I am so pleased to hear you enjoyed your stay at Welbourn Manor. We hope to see you again.


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Review from S M (Daughter of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision to move into a care home we are very relieved to have found Welbourn Manor for my Mum.
The staff are very caring and engaging and Mum is treated with dignity.
Mum has a lovely spacious room, we have bought some of her own furniture and possessions which makes it
feel like home.
The manager and the whole team are always very helpful and approachable - as a family, we are grateful for the care Mum is receiving.
Thank you to everyone!

Reply from Anna Pacyna, Manager at Welbourn Manor Care Centre

Thank you so much I will pass on your kind words to everyone.


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Review from Sue M (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Welbourn Manor on a very regular basis and at different times of the day. I, without exception, find the response of all staff members professional, caring and aware. The care is excellent, and the philosophy of individual plans reflects this, as does the way staff treat all residents each other.
There is a strong team ethic. I am treated with respect and welcomed warmly, and my concerns are acted upon and advice given.

Reply from Anna Pacyna, Manager at Welbourn Manor Care Centre

Thank you so much I will pass on your kind words to everyone.


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Review from Terry A (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Welbourn Manor Care Centre has been through some difficult times in providing the necessary amount of skilled staff. It has now been addressed but there are still gaps from time to time that need to be addressed.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Dear Terry,
Thank you for taking the time to review Welbourn Manor. St Philips Care is dedicated to constant improvement and providing person-centred care in a homely and comfortable environment.


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Review from Sonia W (Daughter-in-law of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a delight to go and visit my mother-in-law at the Welbourn Manor Care Centre. The staff are very caring, always smiling, and we are always made to feel very welcome. The staff are very attentive to the needs of the residents, especially encouraging them to join in the games and special activities.
It's such a wonderful atmosphere and a pleasure to see everyone so happy. The staff are very dedicated, which is lovely to see.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Dear Sonia, thank you so much for your wonderful words.
The team will be delighted.


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Review from M H (Friend of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, I have always found the staff very welcoming. I have also found them to be very patient with the residents, no matter how awkward they are. I cannot answer the value for money option as I do not know the fees. However, over the years I have made many visits to care homes and
Welbourn Manor Care Centre would be my choice if I ever needed a care home.

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Review from Anne B (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the staff at Welbourn Manor for all the help and considerable time given to me and my mum when making the transition from looking after my mum at home to her being in respite care and then full-time care. My family and I have been dealt with very professionally
and with care and consideration at all times. I have been made to feel very welcome on each subsequent visit. Nothing has been too much trouble and I have been kept informed at all times. My mum's room is always clean and tidy as are all other areas within the home, there is a good choice of well-thought-out meals on the menu and a wide range of topical activities on offer. The staff are giving my mum excellent 24-hour care that I was no longer in a position to provide at home.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Thank you so much for your kind words. I know the manager and her team work extremely hard to ensure all staff, residents and relatives feel welcome and a part of the Welbourn family.


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Review from Marion H (Daughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to leave a review regarding the care and support given to my mother at Welbourn Manor Care Centre.
All staff are approachable and patient with the delivery of the care provided.
If there were any initial concerns they were listened to and acted upon, as it sometimes takes time for a person
to settle into new surroundings.
I do feel there is a family atmosphere and everyone is involved to ensure all residents are given the time required to alleviate fears and anxiety.
The meals are varied and well cooked, with residents happily eating together in the dining room or the odd person having their meals in their room as required.
My family visit regularly individually and are met by efficient and caring staff who always offer a drink.
I know from experience this can be a tiring and demanding job, so full respect to the staff.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Thank you Marion for your kind words. All reviews and compliments and feedback are welcomed and celebrated by the team, as this allows us to celebrate our successes.


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Review from Jackie M (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new team have been at the helm I have been so pleased with the care, support, and kindness my mother has received. We recently had a residents and family meeting which was extremely beneficial to all and had a real family feel to it, it was apparent that we are all working to the same goal,
to make sure that our loved ones are treated with kindness, respect and that their individual needs are met.
I would like to take this opportunity to thank all the staff at Welbourn Manor for looking after mum so well.

Reply from Ann Farrow, Regional Manager at Welbourn Manor Care Centre

Dear Jackie,
Thank you for your kind words. I am so pleased that you are able to submit such a positive review which will be greatly received by the whole staff team at Welbourn.
I know how hard the team work and how important their individual roles are to the success of the home.


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Review from Eileen B (Resident) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and care home excellent.

Reply from Sharon Simpson, Home manager at Welbourn Manor Care Centre

Thank you Eileen for your review, I will pass it on to the staff.


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Review from A H (Son of Resident) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first day my mum, suffering from dementia, entered the home she was given the best care possible. All the staff were wonderful with her and I never regretted placing her in your care. I cannot praise the staff highly enough and the Manor was a beautiful place for my mum to live out her remaining
days. Thank you.

Reply from Sharon Simpson, Home manager at Welbourn Manor Care Centre

Thank you for your kind words. It was a pleasure to be able to care for your mum and we thank you for giving us the opportunity.


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Review from R R (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend this care home and all the staff from the top to the bottom are all hard workers, kind, friendly and attentive not only to the service users but to relatives too. Excellent.

Reply from Sharon Simpson, Home Manager at Welbourn Manor Care Centre

Thank you for your kind words. I will ensure every single member of staff is aware.


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Review from G H (Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After undergoing two operations for fractured ribs, I arrived in a very week state. Over time the staff have helped me to gain strength. Physiotherapy has helped me a great deal. I have also come to realise that problems which seemed unsolvable can be overcome if one does not give up on them.

Reply from Juliet Peall, Regional Manager at Welbourn Manor Care Centre

So glad to hear you have regained your strength and that Team Welbourn has played a part in your recovery. Wishing you good health.


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Review from M W (Son of Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is spacious, relaxed and the staff are attentive. If it was nearer to mums home would stay here long term (subject to local authority agreement).

Reply from Juliet Peall, Regional Manager at Welbourn Manor Care Centre

Many thanks for the review and glad to hear your mum has had a pleasant stay at Welbourn Manor.


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Review from Jean H (Wife of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my husband during the last 2 or 3 weeks, has been an absolute pleasure. The staff are so kind and thoughtful and nothing is too much trouble for any of them. An added bonus is the home itself with it standing in such beautiful grounds.

Reply from Juliet Peall, Regional Manager at Welbourn Manor Care Centre

Thank you for your very kind words. Glad that you find the home/staff and grounds lovely.


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Current Review Score: 9.5 (9.508)

Overview of Review Score

The Review Score of 9.5 (9.508) out of 10 for Welbourn Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.708 for Welbourn Manor Care Centre is calculated as follows: ( (69 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 96 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Welbourn Manor Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

No image found

Tilly Greaves

Job Title: Home Manager

Joined: 2023

Tilly is our Home Manager who is passionate about providing first-class care to all residents.


Frequently Asked Questions about Welbourn Manor Care Centre

What types of Care is Welbourn Manor Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Welbourn Manor Care Centre provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Welbourn Manor Care Centre have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Welbourn Manor Care Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Welbourn Manor Care Centre to the centre of Lincoln?

10.8 mile(s) as the crow flies, distance by road may be significantly further.