Westerley Christian Care Home

The Broadway, Woodhall Spa LN10 6SQ
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7.7 46 Reviews
  • Westerley Christian Care Home, Woodhall Spa
Westerley Woodhall had a major refurbishment in March 2024, adding three additional rooms, each equipped with en-suite bathrooms with showers and finished to an exceptional standard.

The Broadway, Woodhall Spa is home to Westerley Christian Care Home. Woodhall Spa is a large village located on the Southern edge of the Lincolnshire Wolds. It is built in and surrounded by trees which shelter it from East coast winds. Woodhall Spa is midway between Lincoln, with its old Cathedral, Roman ruins and modern shopping centre and Boston, an attractive market town. Skegness and the East Coast are only a short journey away.

Residents are actively encouraged to pursue their own hobbies and interests, both within the home and locally. Residents are encouraged to share in daily family prayers, where possible, but this is not obligatory. Prayers are held each weekday in the mornings and Holy Communion is celebrated monthly.

All rooms are fitted with a call bell and are equipped to recognised standards for residents living with a disability. Residents rooms come with telephones included in the fees and all rooms are equipped with a TV aerial socket and broadband ports, in addition to Wi-Fi available around the home.

Accommodation is provided in single en-suite rooms, however there are 2 double room available for married couples. Residents rooms are located on the ground, first and second floors, all accessible by passenger lift. Westerley provides a spacious dining room and two lounges, one of which has television facilities, and is fitted with a loop system for those with hearing difficulties. The other is a sun lounge, which has a southerly aspect and views over the gardens.

Residents can enjoy the extensive, sheltered gardens, offering the opportunity for relaxation and lawn games.

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Care Provided by Westerley Christian Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emily Rennie (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Westerley Christian Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £881 – £892
    • Self-Funded Residential Dementia Care £967 – £975
    • RESPITE Self-Funded Residential Care £881 – £892
    • RESPITE Self-Funded Residential Dementia Care £967 – £975

  • Description of care and services (including food) covered by fee


    Fees we will provide:


    •   your room and accommodation
    •   heating and lighting
    •   care and support from staff to help you with any difficulties you may have in daily living, as recorded and agreed on your plan of care
    •   three main meals each day, with mid-morning, mid-afternoon and late-night drinks and snacks all being available
    •   Private telephone with dedicated number included in the fees (also transfer your existing home number), which includes all calls excluding premium rate numbers and calls outside of the UK
    •   laundry undertaken on the premises, except dry cleaning (this can be arranged at cost)
    •   Visiting chiropodist – 6 weekly visits
    •   access to, and use of, the aids and appliances available in the home, which are used to meet individual needs such as hoist, lift, occasional use of wheelchairs.


    Additional services (including food and equipment) to be paid for over and above those included in the fees


    The fees do not include:


    •   the cost of any daily papers and similar items that may wish to be purchased
    •   hairdressing charges if you use the service of the hairdresser who comes to the home
    •   medical requisites (other than medication by prescription), clothing, toiletries and other items of a luxury or personal nature.
    •   costs of special outings and events, e.g. holidays or theatre trips, which may be organised for residents or to which you are invited
    •   any health services that decided to purchase privately or that are not covered by the normal national health services to which your entitled such as dentistry, opticians, etc.
    •   travel costs if for example you decide to use public or private transport for social reasons, making visits etc.
    •   the costs of any additional aids and appliances that one may seek to purchase for your own comfort and that are additional to that to which you are entitled from health and social services.
  • (these prices are only a guideline, please contact Westerley Christian Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome any time and an appointment is no necessary, however if visitors would like to have a meal during their stay recommend that they call and book this in advance.


  • Parking

  • There is parking available on the homes grounds that visitors welcome to use, if no spaces are available then there is adequate parking on the road outside.


Westerley Christian Care Home Reviews (46)

Total of 46, showing 21-40
7.7

Westerley Christian Care Home has a Review Score of 7.7 (7.691) out of 10, based on 5 reviews in the last 2 years. Over all time Westerley Christian Care Home has 46 reviews.

Overall Experience

  • 35
  • 9
  • 2
  • 0
  • 0

Date Published

46
1
1
5
41

Review from Denis E (Nephew of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident in the home for over 8 years. He has always been treated with respect and kindness. The standard of care is excellent and the staff always find time to talk to and listen to my uncle. Westerley Christian Care Home is very well managed and maintained and the level of cleanliness
is high. Liaison is good and I am always informed of any changes in my uncle's condition.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear Denis, I am so glad that you are happy with your Uncle's care and thank you for your kind words. At LWPHomes we endeavor to create a homely, Christian atmosphere supported by quality staff and I am pleased to hear that this is the case.


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Review from Shirley H (Respite Resident) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is clean, kind, caring, gentle and efficient - dignified good food. Very good support and care.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear Shirley, thank you for your review, it is greatly appreciated.


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Review from K E (Great-Nephew of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It feels like a home where lots of people happen to live with some helpers, not an institution as some feel like.
The atmosphere is very friendly and so are the staff. The rooms are big and mostly ensuite.
It is a very pleasant environment to live in and visit.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear K E, thank you for your lovely comments. LWP Homes tries to create a homely atmosphere in our homes and are pleased to hear that our aims are evident within our services.


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Review from June C (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96 and increasingly frail. The staff are very caring and encouraging. They keep her clean and well dressed and ensure her medication is given and taken on time. They are cheerful and assist her in washing, dressing, eating and see to all her needs. She has a comfortable room with her own
wetroom/bathroom, which is kept clean. Records are detailed and readily available. The home has a friendly atmosphere and a good reputation locally. They provide her with food which is sometimes different to the general provision when she needs something to eat, or has eating difficulty. She has put on weight since living here!

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear June, many thanks for your lovely review, I am so pleased you and your mother are happy with our home. It is always nice to receive recognition for the work we do and for that we are grateful.


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Review from H H (Relative of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The leadership and care teams have been very attentive to my great aunt's wishes.
This has eased her transition to living in a care environment.
Westerley Christian Care Home is a lovely home from away from home.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear H H, We thank you for your comments, they are very important in ensuring our homes deliver the very best care and support. I am pleased to hear your Aunt's transition was a smooth one and will pass on your comments to the home.


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Review from Donna A (Granddaughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a better place. It was a very difficult decision to put my grandma in a home.
However, the staff, the pale and the service provided has removed any doubts I have ever had.
Strongest points in my opinion are
- Cleanliness.
- Lovely staff.
- Happy/homely atmosphere.
- Well looked
after.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear Donna, many thanks for your review and kind words. We understand the impact these decisions have on residents and their families, and we try our best to ensure the transition is a positive one for all concerned. I am so pleased both you and your Grandma are happy with our home.


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Review from Judith K (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both aged 95 moved into the home in July 2017. After a week respite, my mother decided to stay and my father came home to sort things out for two weeks, then moved in. They had adjacent rooms and the staff moved furniture around so one room is a bedroom and the other a small lounge. The staff
have treated them with great kindness, gentleness and dignity. The food is good and the whole building is very clean and does not smell! They have settled in well and are very happy. The family are always made to feel welcome we are holding a party there shortly to celebrate their Platinum Wedding Anniversary. Nothing is too much trouble and we feel we could not have a found a better place for them.

Reply from Simon Lee, Director of Care Services at Westerley Christian Care Home

Dear Judith, we are so pleased that your mother and father have settled in so well and appreciate your kind words about our home and staff.


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Review from Julia W (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Westerley are caring, supportive and helpful.
Nothing is too much trouble.

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Review from John R (Son of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been taking my mother to Westerley on a regular basis over the past twelve months so that we could visit family and friends, and take a holiday knowing that she is receiving excellent care. Westerley was recommended to us and it has met our expectations. The staff are attentive, caring and
cheerful. The needs of my mother were assessed in detail and then a provision was put in place for her respite visits.


My mother has always spoken highly of her time in Westerley. Kind, chatty staff and good food are often mentioned. As a result of my mother's needs, she is now staying at Westerley on a permanent basis and has been there a week and is settling in well. The staff have been very helpful ensuring that her room is made as homely as possible.


Thank you to all the staff.


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Review from David H (Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay was temporary whilst my family was away. I have visited other care homes in Woodland Spa and consider that Westerley was the best. It does not even smell like one as one enters.

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Review from Michael F (Power of Attorney of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had researched various homes before opting for this one, 18 months ago. My first impressions were how clean and tidy the home is. With no smells of urine and odour of elderly people. The rooms are all well furnished and most have en-suites. The kitchens and laundry rooms are immaculate. I
am told the food is very good, the chef takes the trouble to talk to residents about the menu's. Laundry is washed and ironed quickly and returned to the correct resident. The management and staff are very friendly, respectful and informative to residents and visitors. I cannot speak too highly.

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Review from Ian M (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a pleasant room with a display case containing my treasured possessions and book case with my books and my pictures on the wall. A lift transports me to my room. When I fell in the shower they came promptly to pick me up and have since supplied me with a stool so I can sit in the shower. When
the man servicing my radiator accidentally pulled the alarm card, the staff were her in moments to my slight embarrassment. Altogether have been here for six months I am very content.

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Review from Judith W (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum lived at Westerley Care Home for 6.5years. She has chosen the home herself. When she first went to live there, her mobility skills were poor, but she was encouraged to maintain her independence, however, mum developed Dementia.
She became completely bedridden and never developed a single bedsore.
Although confined to bed, mum was including things as far as was possible., for instance, a visiting PAT dog would be brought up to see her. When the staff discovered her responsiveness to music, a visiting violinist would go and play for her.
The staff were always very approachable, supportive and caring towards us, her family as well as towards mum.
The devoted care that she received throughout her time there, was second to none.

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Review from L G (Friend of Resident) published on 7 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very welcoming, warm, clean and homely house.
Communal rooms well presented. Meals served well in the dining room or alternatively room by room if requested. Overall general care is good.

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Review from Carol N (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Westerley Christian Care Home was highly recommended to us and I can only say that it lives up to its reputation. I couldn't have wished for a more caring environment for my mother to stay. It is welcoming and friendly and the staff couldn't be more helpful. There are activities for the residents
to join in on most days which my mother enjoys very much. This is one of the best care homes I have ever visited and is more akin to a hotel.

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Review from R J (Daughter of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find that Westerley is clean and tidy, the staff are friendly and helpful. The food is excellent and visitors are welcome at any time and made to feel at home.
Emergencies are dealt with swiftly and efficiently. Most importantly, the residents all appear to be very content.
I have visited
several care homes throughout my life and Westerley has to be top of that list for recommendation.

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Review from Peter H (Nephew of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After searching for a suitable home for my Uncle, I found Westerley on the Broadway, Woodhall Spa. It is a magnificent establishment which I recognised as being the best care home in the country! The staff are friendly and helpful and nothing is too much trouble for them. Recently my Uncle celebrated
his 100th birthday and the staff laid on a party for 50 friends and family. He couldn't have hoped for more. I would have no hesitation to anyone in a similar position of recommending Westerley as a home. It feels more akin to a hotel than an institution! The rooms are en-suite and lounges are generous. Visitors are treated just as well as residents.

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Review from Deborah H (Relative of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle recently celebrated his 100 years. The family asked if we could arrange a party at the home. A room was set aside, decorated and prepared for 45 guests. We requested a buffet and birthday cake and an amazing spread was produced. The staff were helpful and friendly throughout the afternoon.
All the family were welcomed and an enjoyable time was had by all - especially the centurion.

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Review from David F (Son of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Westerley with a broken leg and from the moment she moved there until now, she has been treated with the utmost care and consideration. The staff are wonderful, so helpful and friendly and no task is too much trouble for them. The food is of a very high standard and cleanliness
is second to none. All in all, I cannot speak too highly of Westerley.

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Review from Sheila F (Daughter-in-law of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, tidy and well maintained beautiful care home. Staff are always polite, kind and cheerful. Always eager to help residents and visitors - nothing is too much trouble. Food is marvellous so I am told and I have to say when visiting, what I have seen, looks extremely tasty and appetising! It is all
homemade and good choices are available with lovely freshly baked cakes and puds.

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Current Review Score: 7.7 (7.691)

Overview of Review Score

The Review Score of 7.7 (7.691) out of 10 for Westerley Christian Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Westerley Christian Care Home is calculated as follows: ( (14 Excellents x 5) + (32 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 60 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.691 Points relating to the number of positive Reviews for Westerley Christian Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 3 Positive Reviews ÷ 6.8 = 0.441

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

10 Bed Vacancies

posted 13 Mar 2025

Category OP


Awards / Recognitions (3)

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