Whitefriars

St Georges Avenue, Stamford PE9 1UN
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9.7 73 Reviews
  • Whitefriars, Stamford
A warm and friendly atmosphere welcomes you to Whitefriars, where professionally trained staff are on hand 24 hours a day, seven days a week to offer you the support you need, when you need it.

Residents can relax and enjoy a cup of tea with friends and family in one of the sitting rooms or join in one of the regular social activities.

There is a varied programme of activities, entertainment and events, arranged by Activities coordinators around each person's requests, hobbies and interests.

The kitchen team, headed by a professional cook, is proud to offer a varied menu of home-cooked meals to suit individual dietary requirements and preferences.

With a focus on flavour, seasonal produce is used whenever possible and the tasty dishes are carefully balanced to get best nutritional value. And of course families and friends are welcome to join them at meal times.

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Care Provided by Whitefriars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelly Perry (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Whitefriars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,240
    • Self-Funded Residential Dementia Care £1,240 – £1,345
    • RESPITE Self-Funded Residential Care £1,150 – £1,320
    • RESPITE Self-Funded Residential Dementia Care £1,320 – £1,380

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Whitefriars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitefriars Reviews (73)

Total of 73, showing 1-20
9.7

Whitefriars has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years. Over all time Whitefriars has 73 reviews.

Overall Experience

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Date Published

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Review from Alison P (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last 18 months I have nothing but praise for the care my husband has had. Carers on the whole have been very patient and loving towards him. I'm kept well informed by various members of staff on his wellbeing.

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Review from S M (Son of Resident) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Whitefriars for 19 months passing away in Oct. 2024 after losing her battle with Parkinson's and dementia. My mum was extremely well cared for when she was a resident and the support received from all the staff in her final days was incredibly heartwarming. A large part of a
Whitefriars care plan also focuses on the wellbeing of immediate family. The staff have all been very supportive of my father. Whitefriars is an environment where they look to be innovative in their approach to care, being nominated and winning several awards. One instance is where the End of Life Care Lead is creating a private suite for immediate family that my father and I would have found very useful when we stayed overnight in my Mum's final hours. The suite will hopefully be available to use in the near future and I hope that other families will benefit and find it useful in challenging times.

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Review from Gerry E (Husband of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care, friendliness and professionalism of all the staff and organisation. My wife has been in your care for nearly two years.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for taking the time to write your review. We are happy to hear you are pleased with the care provided at Whitefriars and the team appreciate your feedback.


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Review from P N (Resident) assisted by family/friend published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very favourable in all aspects.
Food good.
Staff excellent - very caring and supportive.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for your review, the team appreciate the kind feedback.


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Review from D N (Wife of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitefriars was the second care home my husband had been in. The first one not a good experience. He was so comfortable and so well looked after, he will certainly be back next time I need a respite break. Thanks to all the staff for the care he received.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for your lovely review, the team really appreciate the feedback.


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Review from Denise M (Sister of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has received such excellent care whilst staying at Whitefriars for 12 days respite care. All the carers are wonderful - nothing is too much trouble. They are kind, treat my brother with respect and dignity, and plenty of eye contact. I cannot fault any of his carers. The management is also
of such high standard, nothing is too much trouble. He has enjoyed the food tremendously! Thank you so much Whitefriars team!

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for taking the time to write your lovely review, the team really appreciate your kind words.


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Review from A L (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted with the care and support we have received from the team. Dedicated, close-knit and loving towards residents. We feel completely happy and relieved to find a place for Mum. They made the transition to a care home easier and gave us support.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for taking the time to write your kind review, the team really appreciate the feedback.


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Review from R P (Sister of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't give enough praise for all the care and support for both myself and my late brother. The staff listened to all my worries and acted on them in a very professional way. I was touched that two members of staff managed to attend the funeral. They spoke to the rest of the family which was wonderful.
Thank you Whitefriars.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

We are sorry for your loss and would like to say thank you for taking the time to write your kind review. The team are touched by your words and are grateful for the memories they have, caring for your brother.


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Review from P R (Wife of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of our much-loved residents passed away yesterday and I was most impressed by the way the Manager and the Team Leader managed the situation with the residents and also arranged for those who wished to be in the reception area to pay their respects as the trolley was wheeled to the undertaker vehicle.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

We're sorry for your loss, and would like to thank you for taking the time to write a review at this difficult time. We are pleased to hear that the residents who wished to pay their respects were able to and we will pass your comments onto the team.


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Review from W B (Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Whitefriars Care Home to be first class and the staff to be very caring.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for your kind words, we will pass your comments on to the team.


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Review from M R (Resident) assisted by family/friend published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care. The staff are brilliant, very kind and caring. Good food.

Reply from Anna Jennings, Regional Marketing Manager at Whitefriars

Thank you for taking the time to write this review, we will pass your comments on to the team.


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Review from L P (Daughter of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old father had two weeks of respite care here to give my mother a break. From the moment I rang to arrange the stay (which was done last minute) to the moment I collected him we received a 5-star service. Every member of staff we came into contact with was lovely and obviously happy to work
there. Dad was very apprehensive about going but enjoyed his time there and the food! He now feels happy about going in to give Mum a break whenever necessary. The thing that struck me was that everyone had time to chat and really got to know my dad during his short stay. What an amazing team you all are. Thank you so much.

Reply from Helen Dearing, On behalf of the team at Whitefriars

What a wonderful story, and one I'm sure will help others in a similar position. Thank you for your kind words. I'm so pleased your dad enjoys his time with us and he will always be welcome here, should he need to use our services again. Please, if there is anything else we can do for him, your mother (or you!), just ask.


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Review from P W (Daughter-in-law of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was our first visit to Whitefriars as our mum had only recently arrived. We were so impressed by the staff who knew all about how she was settling in. The manager took time to explain to us exactly how things were going and what the plan was going forward.

Reply from Anna Jennings, On Behalf of The Team at Whitefriars

Thank you for taking the time to write this review. We are very pleased to hear how impressed you were by our team and we will pass your comments on.


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Review from J D (Daughter of Resident) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father's room looked amazing when I visited today. Very clean and fresh looking plus the window open meant it smelt very pleasant.
I found the housekeeper lady and congratulated her personally and thanked her on my father's behalf.

Reply from Rowen Campbell, on behalf of the team at Whitefriars

Thanks so much for your comments and I'm glad your father is happy with his room with us. Thanks for sharing with our housekeeper - I'll pass it on to the home manager too as it's always nice to hear positive feedback.


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Review from M O (Husband of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with thought and kindness.

Reply from Rowen Campbell, on behalf of the team at Whitefriars

Thank you for your feedback and for taking the time to share it will us. I will make sure the team at Whitefriars see it as I know they appreciate it.


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Review from Katy W (Granddaughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about seeing my grandma for the first time in Whitefriars as it was a sad decision to make but all the staff were so friendly, kind and caring and made me feel at ease. It is such a lovely, clean and welcoming place and my grandma is so very happy. Thank you to the wonderful staff
who are just brilliant. Also, the daily menus are amazing!

Reply from Rowen Campbell, Regional Marketing Manager at Whitefriars

Thank you for taking the time to write us a review, and for sharing your experience. I'm sure it will help other families in a similar situation. I'm delighted that your grandma is so happy at Whitefriars. I'll share your feedback with the team as they do love to hear it.


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Review from Carol A (Wife of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Whitefriars from September 2021 until his sudden death on the 4th of December 2022. In the fifteen months he was in care he was treated with dignity and respect. He was not only cared for but he was cared about. He could not have been in a better place. He was happy and looked upon
Whitefriars as his home and the staff as family. I can only say a huge thank you to all there.

Reply from Freya Higgs, Marketing Administrator at Whitefriars

I am so sorry for your loss and thank you for your kind comment. It is lovely to hear how much of an impression our team and the home made on your husband. I will pass this on to them.


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Review from Sophie D (Granddaughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable environment.
Staff are very attentive and interact easily.

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Review from Simon R (Son-in-law of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.
Very clean.
Staff are amazing.

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Review from J O (Daughter-in-law of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are all very welcoming, friendly and approachable. They clearly knew the resident well and had time to explain to visiting family about a recent progress update. Also fixed a maintenance issue on the day of visit as soon as we reported it. Really encouraged to hear about plans
for the gym day!

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Whitefriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Whitefriars is calculated as follows: ( (128 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 170 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitefriars is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Shelly

Shelly Smith

Job Title: Home Manager

Joined: 2018

Shelly joined The Orders of St John Care Trust as Care Services Manager for Apple Trees in 2016 before being appointed Home Manager at Whitefriars in 2018.


Shelly has had a long career in care and spent several years working in Spain before returning to the UK to continue her career. In her spare time, she enjoys cooking and spending time with her family.


She says that her door is always open and invites families to pop in, say hello and share celebrations or concerns.


Frequently Asked Questions about Whitefriars

What types of Care is Whitefriars registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitefriars provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Whitefriars have?

There are 55 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitefriars?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitefriars to the centre of Stamford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.