Whitefriars

St Georges Avenue, Stamford PE9 1UN
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9.7 73 Reviews
  • Whitefriars, Stamford
A warm and friendly atmosphere welcomes you to Whitefriars, where professionally trained staff are on hand 24 hours a day, seven days a week to offer you the support you need, when you need it.

Residents can relax and enjoy a cup of tea with friends and family in one of the sitting rooms or join in one of the regular social activities.

There is a varied programme of activities, entertainment and events, arranged by Activities coordinators around each person's requests, hobbies and interests.

The kitchen team, headed by a professional cook, is proud to offer a varied menu of home-cooked meals to suit individual dietary requirements and preferences.

With a focus on flavour, seasonal produce is used whenever possible and the tasty dishes are carefully balanced to get best nutritional value. And of course families and friends are welcome to join them at meal times.

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Care Provided by Whitefriars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelly Perry (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Whitefriars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,240
    • Self-Funded Residential Dementia Care £1,240 – £1,345
    • RESPITE Self-Funded Residential Care £1,150 – £1,320
    • RESPITE Self-Funded Residential Dementia Care £1,320 – £1,380

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Whitefriars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitefriars Reviews (73)

Total of 73, showing 21-40
9.7

Whitefriars has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years. Over all time Whitefriars has 73 reviews.

Overall Experience

  • 51
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Date Published

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58

Review from L O (Son of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Received a good update from the senior staff on arrival and it is clear they know my dad well. He is well cared for and the staff all seem prepared to go the extra mile for him. Thank you to all the team.

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Review from J L (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my mother is well cared for and the staff and management treat everyone with respect and dignity, including family and friends.

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Review from M G (Son of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Whitefriars for a few months now and is a changed woman. She feels safe and is happy with her treatment there, she loves taking part in the games they provide and the entertainment they provide and she loves the carers and the way they treat her.

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Review from R B (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased to have Dad at Whitefriars. We know he is well cared for, and the staff have taken the time to get to know him. He enjoys the freedom of the garden in the dementia unit and has settled in well. He is accepted as he is - no one tried to fit him into a schedule he doesn't understand. All the
staff, from catering to management, are so kind and helpful.

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Review from C R (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in Whitefriars up until July 2022. She was so happy and cared for in her time, like a family member. Very homely and warm feeling, always raised concerns if any. Right up until my mum passed away, the staff and end-of-life care were outstanding and attentive. Would recommend always,
in my experience.

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Review from Catherine G (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was placed in this home after we removed her from a different one. Mum was brought back to life from the love and the care the staff provided for my mum. We watched her become happy and content once more. The staff are always open and honest with you. Mum's needs were always the priority. Can't
thank the team that cared for my mum enough.

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Review from Sandra S (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident for around 18 months, with a high level of anxiety. The staff were always very calm and reassuring with her, and found ways to help her. As her health declined, the staff really came into their own. Their knowledge and expertise in caring for her and looking after us, her family was
exceptional. Nothing was too much trouble. I'm so grateful mum was looked after by so many kind, caring people and wouldn't hesitate in using their services again.

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Review from A F (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am very pleased with the care mum is receiving. The staff all seem very friendly and helpful, and genuinely caring.

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Review from L C (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited several care homes looking for the best new home for my dad. After visiting Whitefriars I knew I had found the home that would be where my dad would be comfortable and well cared for. The manager spent a long time with me talking about the home and the philosophy of care. Dad was welcomed
in just a few days ago, and while his short term memory loss, along with several other limitations, impacts his independence he has not been left on the sidelines. From what I have seen the team there all work to ensure that the residents are noticed and responded to with warmth and care. For the first time in a long time, I feel okay when I leave my dad, knowing he will be safe, warm and comfortable.

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Review from Pauline J (Friend of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looked after well when I arrived to see my friend. A comfortable private room where we could have a chat. The staff are very polite and helpful.

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Review from Frances O (Daughter of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after and that is a huge comfort to me. After knowing the staff now, they really care for Mum and this really helps me to accept Mum's dementia. They also allow me to vent from time to time which I am grateful for!

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Review from Su F (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a home from home. Perfect surroundings, both indoors and out. Wonderful carers. Not a scary home, made the transition from own home to your home so easy.

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Review from Barry A (Brother of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was very well cared for during the final months of her long life by the staff at Whitefriars. I always met her in the visitor's suite, although her dementia made having a conversation difficult, she had no memory.

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Review from Elaine S (Respite Resident) published on 26 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here. The staff were very helpful. Couldn't fault them. My room was very nice and clean. The food was brilliant, very tasty.

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Review from Joan G (Wife of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are helpful, kind, friendly and professional. My husband is happy in his own world and safe and contented in this loving environment. A huge comfort and relief to know he is being so well cared for both physically and mentally. The activities are also excellent, very imaginative and enjoyable.
A superb home.

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Review from Jackie E (Daughter-in-law of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my mother who has dementia, she looked absolutely amazing and totally cared for. The activities that she has been doing is amazing and all the staff were so incredible and couldn't tell me enough re what had been happening and how my mum had settled, I left feeling so happy that our decision
is the right one and that's thanks to all the staff.

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Review from Claire F (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken to the home for respite and now hoping to be a permanent resident. The place is outstanding. Thank you to all the team.

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Review from Kate C (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been ar Whitefriars since late March. She had dementia and macular degenerations. Staff have been very good with her, helping her to settle in well. This is a difficult time with Covid restrictions, but this is handled well. Mum always looks neat and tidy; enjoys having her hair done.
For us, as a family, we are very happy with all aspects of her care. The staff have been very supportive.

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Review from Lindsay H (Friend of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the lady that did my Covid test really friendly and helpful. It was very nice to see my friend, and the room we were put in was nice and private, plus comfortable. I was a bit anxious about going as this was my first time visiting my friend, but thanks to the staff, I soon felt at ease.

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Review from C W (Friend of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my friend, my impression was of a very clean and well kept home. The members of staff who I met were friendly and helpful as were the staff members I dealt with on the telephone. I will be happy to visit again.

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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Whitefriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Whitefriars is calculated as follows: ( (128 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 170 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitefriars is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Shelly

Shelly Smith

Job Title: Home Manager

Joined: 2018

Shelly joined The Orders of St John Care Trust as Care Services Manager for Apple Trees in 2016 before being appointed Home Manager at Whitefriars in 2018.


Shelly has had a long career in care and spent several years working in Spain before returning to the UK to continue her career. In her spare time, she enjoys cooking and spending time with her family.


She says that her door is always open and invites families to pop in, say hello and share celebrations or concerns.