Whitefriars

St Georges Avenue, Stamford PE9 1UN
Submit a Review
9.7 73 Reviews
  • Whitefriars, Stamford
A warm and friendly atmosphere welcomes you to Whitefriars, where professionally trained staff are on hand 24 hours a day, seven days a week to offer you the support you need, when you need it.

Residents can relax and enjoy a cup of tea with friends and family in one of the sitting rooms or join in one of the regular social activities.

There is a varied programme of activities, entertainment and events, arranged by Activities coordinators around each person's requests, hobbies and interests.

The kitchen team, headed by a professional cook, is proud to offer a varied menu of home-cooked meals to suit individual dietary requirements and preferences.

With a focus on flavour, seasonal produce is used whenever possible and the tasty dishes are carefully balanced to get best nutritional value. And of course families and friends are welcome to join them at meal times.

Show Whitefriars on the Map

Care Provided by Whitefriars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Shelly Perry (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Whitefriars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,240
    • Self-Funded Residential Dementia Care £1,240 – £1,345
    • RESPITE Self-Funded Residential Care £1,150 – £1,320
    • RESPITE Self-Funded Residential Dementia Care £1,320 – £1,380

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact Whitefriars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitefriars Reviews (73)

Total of 73, showing 41-60
9.7

Whitefriars has a Review Score of 9.7 (9.741) out of 10, based on 15 reviews in the last 2 years. Over all time Whitefriars has 73 reviews.

Overall Experience

  • 51
  • 20
  • 2
  • 0
  • 0

Date Published

73
7
8
15
58

Review from Philip A (Son of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Even though my father wouldn't leave his bedroom staff did try their hardest to persuade him but to no good, unfortunately. They did help me to get an outside window conversation with him, they were very helpful. Needed court of protection forms completed, they were very helpful again. All in all a
good visit, even though it was short, but that was not their fault.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill E (Daughter of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my Mum today and testing and everything was very efficient. The lady who organised the visit and testing is very well organised and is very helpful and also very pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P O (Son of Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and caring approach while complying with all covid restrictions.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise D (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the current situation and pandemic, I cannot praise the staff at Whitefriars enough. The communication and updates on Dad have been regular when not being able to visit. Dad looks well; he always looks tidy and clean. Now we are able to visit, the set up of this is very organised, and everyone is
very welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan D (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely environment with very helpful staff.
Staff always smiling and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison C (Daughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to the home in late August, my father has become a different person in a very good way. The staff are amazing with him. He is so much happier and healthier than in a long time. He is treated with dignity and respect and enjoys the company. My father was giving up on life thinking no one
cared but now he laughs and jokes and has a cheeky glint in his eye, which I haven't seen since being a little girl. This home has reunited a father and daughter. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S J (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in respite but also, end of life. During his final days, my sister and I were allowed to go and sit with my dad, wearing all the PPE, and the care staff were fantastic. They offered us a drink and let us stay for as long as we wanted. They were always checking on my dad and gave him the care
he required. Thank you to all of the carers and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad may not have stayed here for very long, but he loved it from the moment he arrived. The staff are fantastic and do an excellent job. We would like to say a huge thank you for making our dad's last days the best they could be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara J (Resident) assisted by family/friend published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very happy here.
Friendly, kind carers, lovely food.
Happy, cheerful atmosphere.
Willingly recommend to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan L (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the day in March 2018 when Mum was first admitted to this home, words do not justify the care standards, knowledge of dementia, the will do attitude and friendliness of the carers in both Primose and Jasmine lanes. Not only to the resident but the spouse and family to ensure this difficult and
upsetting change of lifestyle is as smooth a transition as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard M (Son-in-law of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been to visit my father-in-law on a few occasions always made to feel welcome on my visits. The home is immaculately clean and the staff are very pleasant. The food is of a very high standard having dined there twice recently. Knowing that my father-in-law is well looked after and very happy gives me
and my partner peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sonia M (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been twice recently to have lunch. The food was outstanding. My father is well cared for and always clean and tidy. I have no concerns anymore regarding his welfare and would like to thank all the staff at Whitefriars. Keep up the good work all. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise B (Daughter of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Whitefriars for over 2 years. As her only child, and living in France, I depend fully on the support and care of the staff. I can honestly say that without exception, I have found everyone at Whitefriars, from senior management, carers and admin staff, to be extremely professional
and caring. My mother is always well dressed and remains extremely happy - and, therefore, so am I. I count myself as very lucky to have found such a lovely home for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z C (Niece of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit I am always impressed by the care and attention given to my Aunt. The patience shown by the staff, quite often under trying circumstances, is exemplary.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judy A (Widow Widower) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My darling husband was at Whitefriars, Stamford for over 2 years. Thankfully he settled in well and was happy and content. For me, it was not so easy. The realisation I could no longer manage to care for my husband at home, and his eventual move into a care home left me completely bereft. My husband's
care team was led by the outstanding senior carer, dementia lead and senior carer dementia support, and their dedication, integrity, leadership and clear thinking were exemplary. Along with his key carers, they showed him respect, care, kindness and patience, acknowledging him as an individual, recognising his character and significant contributions of past years.


Working long hours, often under very stressful and difficult circumstances, their kindness, support and understanding was also extended to me. My many wishes for my husband's care were always listened to and accommodated where possible. Over time all of this enabled me to form a good rapport with his care team. This close communication and my very regular visits, allowed me to add my own help and care for my husband and his room.


It is, with much appreciation and heartfelt gratitude, I thank you for all your care. Also, my sincere thank yous to the reception office, housekeeping, laundry, maintenance, chefs and kitchen staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E M (Daughter of Resident) published on 23 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Whitefriars for five years and I have always felt the staff do a tremendous job. My only comment against Whitefriars is that the food provided could be better. For the amount of money we spend, more variety would be good.
However, they do all they can to provide expert care with
limited resources.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has been a resident at Whitefriars Care Home for a month now and the staff have been lovely, making her welcome, helping her to find her way around and helping her to integrate with other residents and join in with daily activities.
All the staff are very kind and understanding of
her needs (she has Dementia) and allaying her anxieties.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary N (Daughter-in-law of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the home is very good. They are very caring and look after Mum very, very well. She has improved greatly and social. She is communicating very well and enjoys all activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra T (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been at Whitefriars for just over 4 years. In those years, I haven't had any complaints with the care he receives. He is always clean and tidy, as is his room.
The staff on the dementia unit are all lovely and treat my dad with respect and dignity like he is one of their family members.
They keep me up to date with how my dad is and when I visit, which is approximately every 4 weeks, he is always happy. I never have any concerns about his welfare. I would definitely recommend Whitefriars dementia unit to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael (Son of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful to the Manager, Administrator, Head Carer and Carers for their professional care that they have given my mother who has Dementia with Lewy Bodies. The Care Home is warm and friendly, very clean and I know that my mother is 100% safe and is well cared for.
Thank you for being
our lifeline.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Whitefriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Whitefriars is calculated as follows: ( (128 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 170 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whitefriars is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Shelly

Shelly Smith

Job Title: Home Manager

Joined: 2018

Shelly joined The Orders of St John Care Trust as Care Services Manager for Apple Trees in 2016 before being appointed Home Manager at Whitefriars in 2018.


Shelly has had a long career in care and spent several years working in Spain before returning to the UK to continue her career. In her spare time, she enjoys cooking and spending time with her family.


She says that her door is always open and invites families to pop in, say hello and share celebrations or concerns.