The Willows Care Home

74 Station Street, Rippingale, Bourne PE10 0SX
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9.7 28 Reviews
  • The Willows Care Home, Bourne
The Willows Care Home has been caring for older people for over twenty five years and has established an enviable reputation for excellent care.

The home offers person centered care in a warm, homely, friendly and peaceful atmosphere. Carers offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements. Families and friends are also encouraged to be involved in the home life as much as possible.

The Willows Care Home place great emphasis in promoting independence by planning activities and exercises based on residents personal needs. This helps stimulate people both physically and mentally. The Activities Coordinator will at all times ensure that individuals are invited to join in events and activities that take place, along with families and friends who are also welcomed.

To visit the home and view the amenities, please feel free to pop in for a cup of tea or telephone for further information.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Willows Home Ltd
  • Person in charge
  • Priya Nahil (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • Fees are charged according to the needs of the service user. Care fees do not include hairdressing, chiropody or any other expenses. For top fees and for further details, please contact the registered manager Priya Nahil.
  • (these prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site.


The Willows Care Home Reviews (28)

Total of 28, showing 1-20
9.7

The Willows Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time The Willows Care Home has 28 reviews.

Overall Experience

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Date Published

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Review from Sue P (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived, for emergency respite, Dad was treated with care and dignity. His needs always came first with safety, being paramount in the eyes of The Willows staff and management. Staff are excellent, they can't do enough for us. Management is excellent, always kept in the loop and support
for us was immense. Overall, The Willows has excelled for us as a family and we would definitely recommend to others. Thank you to you all.

Reply from Priya Nahil, Manager at The Willows Care Home

Thank you for your kind words. We're delighted to hear that your dad was cared for with dignity and that you felt supported by our team. Your recommendation means a lot, and well share your feedback with our staff. It was our privilege to care for your dad, and we wish you and your family all the best.


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Review from B D (Son of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at The Willows for 18 months. The sensitivity and dedication of the staff to residents with widely varying needs have been plain to see. The home was recommended to me by the husband of a previous resident. As he said you only have to talk in there to feel it is a loving
environment!

Reply from Priya Nahil, Manager at The Willows Care Home

Thank you so much for your kind words! We are truly grateful for your trust in The Willows and are delighted to hear that your mother has felt at home with us. Our team is dedicated to providing compassionate, personalised care, and it means a lot to know that this has been evident in your experience.


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Review from B B (Niece of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was taken to The Willows for respite care on 9th October. I have been to see him 3 or 4 times since, afraid I can't comment on activities or cost. He is in a very clean room and from being mostly asleep and barely monosyllable, he is now quite talkative! He remarks that the staff are lovely
and I have seen that they are very attentive to his needs and are very caring in attitude. I have been offered coffee or tea etc each time I've been and appreciate that my knowledge is limited but I have been extremely impressed with what I have seen, especially with staff care.

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Review from M T (Wife of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at The Willows are lovely people, they make you feel most welcome with a smile and a cup of tea. They are very caring, friendly and helpful people.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you for speaking to us and then leaving a lovely review. We are delighted to hear that you had a positive experience with our home and staff. Our team is dedicated to providing a warm, safe and supportive environment for all of our residents. It means a lot to us that you've taken the time to share your feedback and we will continue to strive for the best care possible.


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Review from L G (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows is an exceptional care home where the welfare and care of residents are always their main focus. The communication with residents and families is excellent. Above all, they are a team - be they the owner, manager, carers, cooks, housekeepers or handyman. They support each other, us as a
family, and our family member and their resident. We would not have entrusted the care of both our mums to them if we had not been impressed with the level of care and the family-orientated ethos.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you so much for your other verbal and written compliments and finally this very positive review. All the staff at The Willows greatly appreciate your support and positive comments, and we will always strive to maintain the high standards that you have experienced.


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Review from Kay T (Relative of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's uncle was placed at The Willows in January 2024. From the day he went in, care has been excellent. The staff are brilliant. He is a very solitary person, very deaf and has lived on his own for 50 years since his parents died and doesn't like mixing, but the staff (manager) found him a comfortable
room with a TV and he is quite happy. Cannot thank them all enough.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you so much for your kind words! We're delighted to hear that your husband's uncle had a positive experience at our care home. Providing a warm, supportive environment for our residents is our top priority and we're thrilled that you noticed our efforts. Your feedback means the world to us and we look forward to continuing to provide exceptional care to our residents and their families. Please don't hesitate to reach out if there's anything else we can do for you.


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Review from Robert J (Nephew of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle wanted to return from the hospital back to The Willows Care Home. To finish the last few weeks of his life. This is the place we felt cared for by the staff and management of the home. They took care of all his needs, treated him with respect and made him feel "at home". A big thank you to
all the team at The Willows for everything they have done during the last few years.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you so much for taking the time to share your experience at The Willows Care Home, and we are pleased to hear that your uncle felt cared for at our home. Ensuring compassionate and personalised care for our clients is our top priority, and it's wonderful to know that our care team made him feel at home. Your positive review is incredibly valued, and we're equally appreciative of your kind words about our management team.


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Review from A H (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My initial thoughts pertaining to placing Mum in a care home were soon overcome. The management and staff provide care, support and comfort to the family and visitors. Can't fault my mum's stay as respite. Thank you. Very grateful!

Reply from Roop Nahil, Director at The Willows Care Home

Thank you very much for your time to give us a review and verbal feedback. We will continue to improve our facilities and quality of care in future.


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Review from Ian M (Grandson of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really cannot thank The Willows Care Home enough for the care they provided my grandmother in November when we needed respite. From the moment we were greeted at the door, I knew she was going to be very well looked after. The staff are very friendly and their care was excellent!

Reply from Roop Nahil, Director at The Willows Care Home

Thank you for your kind words, and thank you for taking the time to give us the feedback. We will continue to deliver the personal-centred care our residents truly deserve.


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Review from J B (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff go above and beyond, extremely helpful and well informed. The facilities are spotless. Cannot praise highly enough.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you for taking the time to review us and for submitting such a lovely review. We always appreciate feedback from residents or resident's relatives and friends as we constantly try to give our residents the best possible care.


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Review from E J (Niece of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very welcome, warm atmosphere.
Staff were very friendly.
Our uncle likes it here and we feel he is very well taken care of.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you for taking the time to review us and your very positive review, we always try to give our residents the best possible care and support.


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Review from David D (Husband of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend this assisted living home to my friends and family. The management and staff are excellent.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you for taking the time to review The Willows, we have acknowledged your feedback and we always look at ways where we can improve our service.


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Review from A E (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and all the staff at The Willows Care Home work really hard, they not only care for the residents but also any family members from the minute you walk through the door. They keep you informed on what the resident has been doing and the range of activities is a really big hit, you only have
to look at the residents' faces to see how they enjoy themselves. The food was amazing and the care was outstanding. I would highly recommend and the safety was excellent.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you for the encouraging and kind words, our staff will really appreciate this feedback. At The Willows we will continue to strive for the best care possible for our residents.


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Review from K G (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Willows for respite care. Whilst she was there she was cared for in a very compassionate and caring manner. The staff were especially attentive to her needs and nothing was too much trouble.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you very much for your positive feedback. We will continue to provide the best possible care to all our residents.


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Review from Ian G (Son of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at all times were very welcoming. Nothing was too much trouble. I have nothing but praise for the staff. I would recommend The Willows to anyone. Mum was originally due to stay for a couple of weeks of respite care but stayed a little longer. The staff were very friendly and engaged with Mum
at all times and included her in the many activities they provide for their residents. I would like to thank the manager for her administrative help and support.

Reply from Sunny Nahil, Director at The Willows Care Home

Thank you for taking the time to submit this very positive review, we really appreciate it.


At The Willows we always strive to give the best possible care to our lovely residents and it is wonderful when this is acknowledged.


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Review from Robert G (Son of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has provided Mum with a safe environment to live in. We have been pleasantly surprised by the home, the staff are fantastic and seem to have a good staffing ratio. Most requests have been met. Overall, a very pleasant environment for my mum and convenient for trips back to her home village.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you, Robert, for the kind words and the positive feedback on your visits. To give the best possible care to our residents it is important that the families and staff work together as a team and have good communication. We will continue to do our best. Once again, thank you for the encouraging words.


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Review from Thomas Y (Brother-in-law of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was superb. Couldn't ask for more. All the staff were caring and respectful. A big thanks to all staff.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you very much for your kind words. We will continue to provide the best possible care to our residents.


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Review from Avril D (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at The Willows for all the care they gave my mother over the last two and a half years, especially in the last few days or her life. Despite all the problems the staff had to deal with due to the COVID 19 pandemic, every member of staff worked to ensure all the residents were
safe and well looked after and, for the few times we were allowed to visit Mum in the last few months, we were made us feel welcome. Thank you to the staff also for the cups of tea you gave me when I visited every Friday. I cannot recommend highly enough this wonderful home and the high standards of all staff and aspects of care they provide.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you for your kind words, they mean so much. Your mother was a lovely lady and The Willows will miss her dearly.


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Review from Susan B (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When searching for a care home for my Mother we were introduced to The Willows care home by social services and had a first class meeting with the manager, who soon put our minds at ease over the care and attention Mum would receive. Together with the facilities available to her, my husband and I went
ahead placing Mum in their care. Over the years Mum's health has deteriorated but her care, as she gets older, is still of an excellent standard and our visits are most appreciated by all the staff.

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Review from Carole B (Stepdaughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been at The Willows for over 18 months now and I am very happy with her care.
The food is home cooked and traditional with lots of fresh vegetables which she loves.
It does not have a clinical atmosphere like some care homes but is very homely. I love the cats wandering about it
all adds to the feel of the place.

Reply from Roop Nahil, Director at The Willows Care Home

Thank you very much for your feedback and review.


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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for The Willows Care Home is calculated as follows: ( (134 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about The Willows Care Home

What types of Care is The Willows Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Willows Care Home provide?

Palliative Care, Day Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Willows Care Home have?

There are 26 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Willows Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Willows Care Home to the centre of Bourne?

5.0 mile(s) as the crow flies, distance by road may be significantly further.