The Willows Care Home

74 Station Street, Rippingale, Bourne PE10 0SX
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9.7 28 Reviews
  • The Willows Care Home, Bourne
The Willows Care Home has been caring for older people for over twenty five years and has established an enviable reputation for excellent care.

The home offers person centered care in a warm, homely, friendly and peaceful atmosphere. Carers offer all residents excellent levels of care and support that is right for them. Care services are tailored around each individual to meet their specific needs and requirements. Families and friends are also encouraged to be involved in the home life as much as possible.

The Willows Care Home place great emphasis in promoting independence by planning activities and exercises based on residents personal needs. This helps stimulate people both physically and mentally. The Activities Coordinator will at all times ensure that individuals are invited to join in events and activities that take place, along with families and friends who are also welcomed.

To visit the home and view the amenities, please feel free to pop in for a cup of tea or telephone for further information.

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Care Provided by The Willows Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Willows Home Ltd
  • Person in charge
  • Priya Nahil (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for The Willows Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,100
    • Self-Funded Residential Dementia Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,200

  • Fees are charged according to the needs of the service user. Care fees do not include hairdressing, chiropody or any other expenses. For top fees and for further details, please contact the registered manager Priya Nahil.
  • (these prices are only a guideline, please contact The Willows Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking on site.


The Willows Care Home Reviews (28)

Total of 28, showing 21-28
9.7

The Willows Care Home has a Review Score of 9.7 (9.744) out of 10, based on 15 reviews in the last 2 years. Over all time The Willows Care Home has 28 reviews.

Overall Experience

  • 22
  • 6
  • 0
  • 0
  • 0

Date Published

28
4
7
15
13

Review from Sue N (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I were very lucky to be granted a week's respite care for our 97-year-old mother at 'The Willows' at literally a few days' notice after an emergency hospital admission.
Our mother was made extremely welcome by all staff, who were attentive, caring and very approachable and we both felt
that she was in very safe hands at 'The Willows'. Whenever we visited, it was evident that staff had been checking her regularly and mum commented frequently on how charming everyone had been and that they all found time to chat to her and made her feel welcome.
The accommodation was clean and well-maintained. We would have preferred mum to have had en-suite facilities, but not all rooms offered these. Given the fact that we were able to book a room so quickly, this was a relatively small disappointment, compared to the high quality of care and trustworthiness.

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you very much for a really positive feedback.


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Review from Michael P (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Out of 5 care homes visited in the last 2 years I think The Willows Care Home is very good value.
The food is extremely good, the entertainment is also very good, the care and support and the kindness of staff and management you could not better.
My mother is very happy in their care.

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you very much for your kind words.


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Review from Andrew G (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased the way my Dad is treated. He seems very happy and well looked after. It is very good the way you put the effort into getting him up and down stairs every day, getting him to mix with the other residents. Thank you.

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you very much for the kind words.


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Review from Carole B (Stepdaughter of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows Care Home was recommended to me by a friend whose father-in-law had been a resident as they had previously removed him from another care home. I found everything they said to be accurate from the patient and caring staff, to the home-cooked meals using fresh vegetables. It truly is a home
from home even down to the two lovely cats!

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you for taking the time to review us and for giving us such a positive feedback. We will continue to do our best to provide the best care for our residents.


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Review from Fiona G (Daughter-in-law of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were fantastic today as always. Mum had a lovely birthday and I was able to share some special time with her. I took a cake in to be told that one had also been made for her and that every would be singing happy birthday. Mum said several times how happy she is there with all her friends.
It was wonderful to see her relaxed, safe and content in her home.

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you Fiona for such positive words. Your mum is a fantastic lady and we love spending time with her. We had a lovely time celebrating her birthday. Thank you once again.


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Review from Jeannie B (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been at the care home for 3 weeks and I have nothing but praise for the care and compassion that has been shown to him. He has been very poorly on occasions and not really knowing him very well, everyone has shown kindness and respect.

Reply from Roop Nahil, Managing Director at The Willows Care Home

Thank you for such a wonderful review. It is always our aim to provide the best care possible for all our residents. Thank you once again.


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Review from P D (Son of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died there. It was his wish to die at school. It was like home from home. He got his wish.

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Review from Janette B (Daughter of Resident) published on 2 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was looked after with care, compassion, and humour, she was happy at the Willows. I live 150 miles away from her and the staff were more than happy to tell me what she had been up to, she was not an easy person to deal with but I never once heard a member of staff being blunt with her. I have
nothing but the highest praise for them. The last few weeks of Mum's life were very traumatic, but she was looked after in her room and lovingly cared for, to know she was being looked after so well made it a lot easier on me because of being so far away and not able to visit her very often.

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Current Review Score: 9.7 (9.744)

Overview of Review Score

The Review Score of 9.7 (9.744) out of 10 for The Willows Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.744 for The Willows Care Home is calculated as follows: ( (134 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 172 Ratings = 4.744

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Willows Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2022

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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