Willan House

Stainfield, near Wragby, Market Rasen LN8 5JL
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8.6 37 Reviews
  • Willan House, Market Rasen
Willan House is a small independent residential care home. Owner managed it is located within scenic surroundings that are ideal for achieving a satisfying and relaxing lifestyle while having round the clock access to skilled care workers. The home has strong community links and aims to be a 'big family house' in terms of atmosphere. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

There are numerous activities to enjoy as part of home life, with both short and long-term stays welcome. Rooms are predominately single occupancy with two available for possible use as a twin or shared. The team want each individual to feel satisfied and encourage them to personalise their own rooms. The in-house chef uses fresh ingredients to produce meals that are tasty, nutritious and enjoyable.

Holders of a Platinum award from the nationally recognised "Gold Standard Framework for Care Homes', Willan House has also been one of the Top Twenty Care Homes in the East Midlands in 2017, 2019 and again in 2020.

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Care Provided by Willan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willan House (Stainfield) Ltd
  • Person in charge
  • Christine Shiers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Willan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for details

Facilities

  • Gardens
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Visiting

  • Visitors are asked to avoid lunch times unless joining for a meal or helping with someone's meal.


  • Parking

  • Car park in front of building


Willan House Reviews (37)

Total of 37, showing 1-20
8.6

Willan House has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years. Over all time Willan House has 37 reviews.

Overall Experience

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Review from Philip E (Husband of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is spending the second of two 2 week stays at Willan House following the very sudden onset of dementia. She is there to enable me to cope with the welter of paperwork that accompanies such issues and also as I have to be in hospital for a small operation. I cannot speak too highly of the staff
and management of the home. It is an all-round excellent establishment. The staff are so caring, patient, have an excellent rapport with the residents, are helpful to everyone and have an excellent sense of humour, so necessary in doing this most difficult of jobs. Everyone is very welcoming whenever one visits, and, under their care, my wife's condition has improved enormously, not least through the consistent and reliable routines they have established and maintain. Words do not exist to praise them sufficiently, and I have no hesitation in giving Willan House an unreserved recommendation. My wife is only now beginning to talk about the activities, so I have not been able to rate them.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your kind and generous review. We are a small home (as you know) and we don't have a large number of residents. We are able to adapt to each resident and help and support them. Each day will be different, and it is so good to know that your wife has visibly benefited from her stays with us.


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Review from Martin L (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old mother was admitted for respite, following a stay in hospital. On admission, she was very frail having had pneumonia. She was given a lovely upstairs room with ensuite facilities and wonderful views of the countryside, which immediately began to lift her spirits. She initially chose to
stay in her room and had her meals and everything brought to her. The staff were very friendly and attentive, calling in regularly and promptly if she used the call button. They identified a particular dietary need which was explained and provided. This gave us, her family, confidence in their knowledge and level of care. Mum quickly put on weight and gained in confidence and mobility. It was Mum's birthday shortly after she arrived and the staff arranged a small party for family and other residents, which she really enjoyed, again showing the level of care and thoughtfulness provided. At the end of her seven week stay, she was much stronger and able to return home to live independently.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review. It was very rewarding enabling your mother to acheive her goal and we are thrilled to hear that she continues to enjoy her independence back in her own home. A really positive outcome from a care home admission.


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Review from Linda C (Niece of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident of Willan House for some time now and I can't praise them enough for the care they provide. All the staff I have met have been lovely and my relative is very happy there. The food they serve always looks delicious. They have a social media page and I get to see all the
activities they are doing. The home and its staff are a credit to the owners.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking time to review us we really appreciate knowing that we are able to make residents and family happy. See you soon


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Review from Andy D (Son of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Willan House for just over eighteen months and I have always been very happy with the care she is given there and Mum is very content. The staff are very caring. Mum's room and the home in general are clean and tidy, warm in winter and comfortable in summer. The home always seems
to be quiet and calm. Mum's diet is varied and looks to be appealing, and the staff are flexible in terms of what Mum wants to eat and when she is bed-bound. The manager is accessible and helpful. I am Mum's primary visitor and visit regularly, and even though it is a round-trip of almost a hundred miles for me, twice a week! I wouldn't dream of trying to move Mum closer to me as I am sure that she couldn't get better care than in Willan House.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to review us. Your mum is not able to participate in activities but enjoys a chat with staff who care for her round the clock. She enjoys getting the local news and seeing people she has known for many years. We are happy to be able to look after her.


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Review from S H (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Willan House since November 2022. I can honestly say it is the best move we ever made. The care and compassion the staff and management have shown her is above and beyond what we expected, from previous experience at bigger homes.
They are very patient and caring with her and keep
us up to date with her progress.
She took a while to settle in but they didn't give up on her even when things were sometimes difficult.
They reviewed her medication regularly and speak to GPs weekly.
The food is fresh home cooked, the whole place has a real homely feel about it.

Reply from Christine Shiers, Manager at Willan House

It always takes some time to settle when someone moves into a home, staff and residents have to get to know each other. Thank you for your kind review, staff work hard to make everyone feel at ease as quickly as possible.


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Review from Jane S (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Willan House Care Home for two years now and we are delighted with the wonderful level of care she receives.
The staff are all lovely and very kind. They take the time to really get to know the residents and Mum clearly feels very content in their care.
Mum enjoys the
tasty home cooked food which varies daily and is adapted to personal taste if necessary.
Mum always looks well groomed and enjoys having her hair done weekly. There is a range of activities that Mum can choose to join should she wish to.
Willan House provides a warm, homely and comfortable home from home. Our many thanks go to both the management and staff for all they do for our lovely Mum!

Reply from Christine Shiers, Manager at Willan House

Thank you for your kind review. As a small home, we are able to get to know residents well, understand their preferences and help everyone make choices with day-to-day living.


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Review from Sam F (Grandson of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident of Willan House for the last few years and unfortunately passed this week. The staff provided incredible care to her throughout her stay and were so welcoming to us, particularly over her final weeks. They are empathetic, kind and very knowledgeable about their residents.
The decades of experience show in not only skill and competence, but bedside manner also. Willan House has made me feel more secure about my friends, family and myself reaching those later years because I now know there are retirement communities out there that show their residents the respect and care they deserve and go above and beyond!

Reply from Christine Shiers, Manager at Willan House

Thank you so much for this review especially at this difficult time for you and your family. The staff know how important their care is to those in their last days and hours and supporting family at that time is very much part of what we do. We are lucky to have a small home so staff easily get to know residents and help them in a very individual way. Thank you again.


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Review from Andrew S (Son-in-law of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident of Willan House for over two years now and the level of care given to her by the staff I would say is outstanding, their approach being friendly without being patronising with everything being done to make the residents feel as though they at home rather than in
a home. Activities are organised scaled to the individual resident's abilities, the rooms are comfortable and clean and the meals are of good quality but perhaps most importantly whenever I have visited I have found the atmosphere to be happy and relaxed which is no small achievement on the staff's part given the amount of care on offer to residents. I would not hesitate to recommend Willan House to others for the care of their own loved ones.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for taking the time to review Willan House. It is the resident's home and at all times we try and ensure that we look after residents in a way that recognises their needs, builds on their strengths and recognises their past. With kind regards, all the Willan House team.


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Review from Pete H (Son of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Willan House for 6 years, she has always had top care. The home is clean, the staff are second to none, always ready to help. The meals are 5-star. If you need a care home for a loved one just take a look at Willan House, you wont be disappointed.

Reply from Christine Shiers, Manager at Willan House

Thank you very much for your review. We work hard to keep everyone content and happy and this year has been exceptional. Kind regards from all the Willan House Team.


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Review from Andrew S (Son of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely family-oriented home. Super Staff.

Reply from Christine Shiers, Manager at Willan House

Thank for for taking the time to review Willan House. Our staff are indeed are biggest asset and they have all worked incredibly hard to cope with the pressures of the pandemic. Regards, Christine, John and all the Willan House Team


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Review from Julie B (Niece of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who is 93 years old has vascular dementia, and as a resident at Willan House has received excellent care. The staff are warm, friendly, caring and highly skilled at interacting with the residents. In addition to the essential care received, I feel that my aunt has had a more stimulating and
active social life in the home than I have in the past 18 months! I am happy to heartily recommend this family-run home.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your comments. As a small home we are able to provide personalised care for each and every resident. Reminiscing with the help of photographs, singing well-known songs or just catching the sun have all helped keep residents occupied especially when families were unable to visit. We have enjoyed sharing the pictures of the activities with everyone. Kind regards Christine, John and all the Willan House team


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Review from Sharon B (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone enough for the care that is given to my dad, and over the past 12 months we have been kept well informed of everything. I think the residents have had a better social life than most with all the fun activities they have been up to. I have loved seeing all the photos. Thank you
Willan, as always, going above and beyond. Not just a care home, an extended family.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review and we are pleased that you have felt part of the home and care, despite lockdowns and no visiting. Kind regards, Christine, John and all the team at Willan House


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Review from J S (Husband of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, attentive to residents, cleaning to high standard and personal care also very good.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to send in a review. Best regards, Christine John and staff at Willan House


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Review from Jo K (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If your loved one is not able to care for themselves in their own home Willan House is the best next thing! The care is wonderful - all the staff are lovely and really look after the residents so well in every way. My mum has dementia so we wanted to make sure she was somewhere that we didn’t need to
worry about and to know that she was being well looked after and Willan House is just that! A home from home filled with lovely caring staff. They have done a fantastic job during the last challenging year and have helped us to stay in touch and visit mum as much as we were able to. It has been so reassuring knowing that she was in such safe hands when we were unable to see her as often as would have liked to. I would have no hesitation in recommending the home to other families currently looking for somewhere for their loved ones to go if they require full-time care. They will get this and so much more!

Reply from Christine Shiers, Manager at Willan House

Many thanks for sharing your thoughts on the home and our care. It has been a hugely challenging time for everyone dealing with the pandemic - both on a professional and a personal level so to know that our efforts are appreciated is a boost for all. Best regards from Christine, John and all the team at Willan House.


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Review from Tracey M (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last reviewed Willan House in February 2020 and my goodness what a time we have had since then! I wanted to do an updated review now we are getting more to ‘near normal’! I mentioned in my previous review that Willan House has always been absolutely marvellous and during Covid-19 they have gone above
and beyond yet again during such a difficult time. We had regular updates throughout from the Manager and as we were not able to visit mum due to restrictions, this was so reassuring. When we were able to see mum with a window visit, all staff were wearing full PPE, again so reassuring. The staff had a big smile on their faces and so did Mum also. We are so pleased we found Willan House for mum as it gave us the confidence to relax knowing she was being well looked after and happy even though we couldn’t go and visit her for a while. I just wanted to let people know that if they were considering Willan House, I would highly recommend and this is a credit to the amazing staff.

Reply from Christine Shiers, Manager at Willan House

The trust, support and understanding of families has been so important to all the team throughout this time. Little did we know last February how the year would unfold. Like everyone it has been a steep learning curve to keep ahead of the game. When we closed in March 2020 we thought it would be a few weeks. With 100% staff and residents fully vaccinated, testing of staff twice weekly and of visitors we continue to do our best to keep everyone safe. We look forward to seeing you again soon - we can reminisce about the days when visitors got served coffee and could chat to all those around them. Thank you for your 5-star review. From all the Willan House team


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Review from Sara F (Daughter of Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful care home for our lovely mum. She is so well looked after and over the last year even though we haven't been able to be with mum we can see how well she has been cared for. The staff go over and above to keep their residents happy and engaged and activities are always available. The
food is also really well made and yesterday for the first time in over a year I was able to feed my mum her lunch which was a gorgeous sweet and sour pork vegetables and rice and banoffee pie for dessert! Mum loved it. Thank you so much for all you do and for all the amazing care you give to your residents.

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your words - and I am pleased to know that the banoffee pie was appreciated! We missed the flow of visitors and can see the benefits to the residents of the slow return of their loved ones. The joy of being a small home is that we get to know everyone well and we all want to do the best we can to ensure comfort, safety and contentment. Seeing the smile on a resident's face as family appear for a visit is a wonderful thing. Kind regards all the team at Willan House


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Review from Susan S (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willan House has cared for my mum for the past 6 years and I couldn't wish for a better home for her. They spend lots of time doing all types of activities and exercise, fun games and dancing, also pamper days - hair done, nails painted and hands massaged, lovely. The staff are all so kind and respectful
of her needs, helping to make her days as happy as possible. Excellent food too. Full marks Willan House.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review. We appreciate your support greatly. The last year has meant us having to be creative with things for residents to do and we have enjoyed sharing the results with everyone. Some are more able than others but everyone enjoys a pamper and a hair do! Dancing is good exercise and certainly puts a smile on everyone's face! Hope to see you soon.


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Review from Carrie E (Granddaughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident at Willan for 6 years now. They are such a lovely, caring and welcoming care home. My nan is always happy and well cared for. I can’t fault them at all. The house and room always look lovely and clean, staff are always friendly and happy to help. I think they have all done
an amazing job in the last 18 months under the circumstances with Covid. I really appreciate all the care they have taken with my nan, especially going the extra mile with video calls and updates with photos via social media at a time when we can’t visit. Thank you.

Reply from Christine Shiers, Manager at Willan House

Thank you for sharing your review. This last year or so has been most unusual, the home without visitors has been much quieter. For the residents, they have missed out on seeing children, grandchildren and great-grandchildren, but I am pleased that you have enjoyed keeping up with our activities online. For some, video calling has become a regular thing to do. Let's hope that we will be able to welcome everyone back soon.


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Review from L B (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the manager and all the staff for the wonderful care my father received at Willan House. Under very difficult circumstances, nothing was too much trouble. The staff were exceptional, always friendly and welcoming and willing to go the extra mile to try anything that would help
my father. The home provided outstanding care and was everything and more that I could have asked for in a care home.

Reply from Christine Shiers, Manager at Willan House

Thank you for your generous review. You chose us to care for your father but who could have predicted how the last 12 months was going to play out. It has certainly been different, let's hope the future is bright - for everyone, residents, staff and families.


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Review from A C (Friend of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For over 5 months I have been visiting a friend each week, I have found the home to be very comfortable, clean and tidy, with the resident's happiness and care of utmost importance. The staff is very friendly and considerate of the resident's needs and comfort. Also welcoming to visitors. I certainly
would feel happy to live at Willan House should the need arise.

Reply from Christine Shiers, Manager at Willan House

Thank you very much for taking the time to write a review - we miss your regular visits as of course does your friend. We hope things will return to normal and you are able to come and see us and your dear friend soon.


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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Willan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willan House is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Willan House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Christine Shiers

Job Title: Manager

Joined: 2004

Owner Manager since 2004 Christine has a background in nursing and healthcare.


Frequently Asked Questions about Willan House

What types of Care is Willan House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willan House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willan House have?

There are 18 Single Rooms.

What are the Facilities & Services at Willan House?

Own Furniture if required, Smoking not permitted, Stairlift, Wheelchair Access, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Willan House to the centre of Market Rasen?

10.4 mile(s) as the crow flies, distance by road may be significantly further.