Willan House

Stainfield, near Wragby, Market Rasen LN8 5JL
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8.6 37 Reviews
  • Willan House, Market Rasen
Willan House is a small independent residential care home. Owner managed it is located within scenic surroundings that are ideal for achieving a satisfying and relaxing lifestyle while having round the clock access to skilled care workers. The home has strong community links and aims to be a 'big family house' in terms of atmosphere. Care Staff are skilled in meeting specialist needs, including dementia and end-of-life care.

There are numerous activities to enjoy as part of home life, with both short and long-term stays welcome. Rooms are predominately single occupancy with two available for possible use as a twin or shared. The team want each individual to feel satisfied and encourage them to personalise their own rooms. The in-house chef uses fresh ingredients to produce meals that are tasty, nutritious and enjoyable.

Holders of a Platinum award from the nationally recognised "Gold Standard Framework for Care Homes', Willan House has also been one of the Top Twenty Care Homes in the East Midlands in 2017, 2019 and again in 2020.

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Care Provided by Willan House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Willan House (Stainfield) Ltd
  • Person in charge
  • Christine Shiers (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Willan House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home for details

Facilities

  • Gardens
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Visiting

  • Visitors are asked to avoid lunch times unless joining for a meal or helping with someone's meal.


  • Parking

  • Car park in front of building


Willan House Reviews (37)

Total of 37, showing 21-37
8.6

Willan House has a Review Score of 8.6 (8.625) out of 10, based on 2 reviews in the last 2 years. Over all time Willan House has 37 reviews.

Overall Experience

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Review from Pat M (Cousin of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited the home it was clean and welcoming. I was always kept informed of my cousin's treatment and state of health and mind. The care he received was excellent in all aspects. As he approached his death he was looked after with great care and compassion. I cannot thank all the staff and
the owners enough for their care of my cousin, a job well done.

Reply from Christine Shiers, Manager at Willan House

Thank you, he is greatly missed in and around the home. I look forward to seeing the roses bloom later in the year.


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Review from F A (Husband of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my wife from another home in the county which always seemed understaffed and somehow inadequate. Willan house was something of a revelation. The joint managers are welcoming. The staff numerous and friendly while the menu is varied, interesting and wholesome. The building is warm, airy and clean
with a happy atmosphere, while the resident's rooms are also bright, airy and well furnished. My wife is very happy at Willan House.

Reply from Christine Shiers, Manager at Willan House

Thank you for your review. We worked with you to ensure the transition was as smooth as possible. We are aware that any change can be stressful and we are pleased she has settled and that you are both happy with everything.


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Review from G W (Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My week of daycare after a total hysterectomy turned out to be a wonderful start on my journey of recovery. Everything was done for me with kindness, consideration and humour, yet I was encouraged to do things for myself and was soon using stairs, exercising and walking around the lovely garden. Oh
yes, and eating. I gained 4lbs and loved the leisurely breakfasts and homegrown apple puddings, particularly I enjoyed TV time on my own and interacting with staff and residents. Thank you so much - keep up the good work!

Reply from Christine Shiers, Manager at Willan House

Thank you so much for your kind words. We enjoyed having you and are pleased to have been part of your recovery and that you are on the mend. Keep up the relaxation.


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Review from Vivien G (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been residing at Willan House for 4 years when she had a stroke in late February this year. The home said to bring her back for end of life care so that she was among friends, rather than laying in a hospital bed. The home was fantastic, supporting our family and caring for Mum. Nothing
was too much trouble. Mum died on 7th March and the home helped prepare her for the funeral directors. I shall miss the staff who have become friends as well as carers.

Reply from Christine Shiers, Manager at Willan House

Thank you for adding your review, especially as this is so recent. We all work together to provide care to residents and families and that especially includes caring for those who are dying. It is good to know that you had that time with her when you were able to come and go and you had comfort in knowing that she knew where she was and was surrounded by friends.


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Review from G L (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly and efficient, nothing seems too much trouble. Mother's room is very bright and airy with a good view out of the window. They have a church service every month and the communion service on Christmas day was enjoyed very much by all. Several activities during the week and they
always make various craft things. Willan House seems very 'homely' for the residents.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to review us. We love having your mum in our care home, her sense of humour is infectious. We know her links to the church have always been important so it is good to know that she appreciates the regular contact.


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Review from Carolyn D (Daughter of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a fall and a hospital stay, we were advised that dad needed respite care.
We requested Willan House as a few years ago our Nan was a resident there.
Due to mobility dads care needs became permanent. Dad tells me he is very happy at Willan and is always ready to tell anyone how well cared for
he is, how good the food is and what a lovely room he has.


The owners and staff are so friendly and approachable it is lovely to be able to just turn up for a visit.
It really feels like a home away from home with bespoke care they are always interested in dads past history and take the time to chat with him about his past.


Dad is encouraged to join in activities and his likes and dislikes are always taken into account, residents are treated with compassion, kindness and the care is second to none, there is always someone on hand for anything he needs. I am happy knowing that dad is happy. Thank-you.


Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to submit a review. It is really good to know that your father is recommending us himself, as well as you on his behalf. He has made Willan his home.


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Review from Julie S (Friend of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners father has been a resident in Willan House for the past 4 months. He was finding it increasingly difficult to manage at home alone following his wife passing away both physically and mentally. He had lost weight, was depressed and listless his general health was on a rapid decline.
As
a family we can’t thank the owners and staff for their support to my partners father and the whole family. His care is outstanding. He has been treated like he is ‘at home’ he has gained weight, much better in his self esteem and, is participating in day to day life and activities.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to submit a review. It is good to know that you are all seeing positive benefits and outcomes from our care.


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Review from Dave R (Son-in-law of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place, great care, good to know he's happy and content and all his needs are catered for. Could not wish for him to be at a better place.

Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to submit a review. We are pleased that he has settled in and is enjoying living at Willan House.


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Review from Lorraine B (Daughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Willan House care home.


My mum was placed into the home as she has mobility difficulties due to a painful hip - she uses a frame and she also has dementia. Mum has been resident there for nearly 3 years and has received excellent care, she has made friends and is happy.

She has a nice room with an ensuite toilet and basin. There's plenty of activities going on in the week for the residents to take part in if they want to and Mum does love to join in with these.


The staff are very friendly, efficient and caring. It is a pleasure to visit her there.


Reply from Christine Shiers, Manager at Willan House

Thank you for taking the time to submit a review.


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Review from Patricia S (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring and patient, nothing is too much trouble. Mum wasn't easy when she first came but with their care, she has settled in very well and is happy and talking to staff when they come and attend to her.

Reply from Christine Shiers, Manager at Willan House

Thank you.


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Review from Dr E. C. N (Son of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having suddenly reached a state where she needed full-time care, my mother entered Willan House for a few weeks of respite care and has now been there, on a full-time basis, for almost a year. While she really does not know where she is, she settled in quickly and has benefitted from the attention she
receives. She looks well, is always neat and tidy, thanks to the additional services of a hairdresser and a chiropodist. While no longer able to walk without support, she is encouraged to leave her room, and although she won't always participate in the house's communal activities, every effort is made to stimulate her. The staff are very attentive, even to visitors, and have great tact and patience.

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Review from Philip W (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A small well run care home in quiet surroundings. Front always opened with a smile. Senior members of staff nearly always available if needs arise. Meals kept back in case of residents asleep at meal times and always available. A difficult job in sometimes challenging conditions done with care and dignity.

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Review from Rosemary N (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The facilities at the home are good and in a good state of repair. The staff have a pleasant manner with the residents and are on hand when assistance is needed. As my mother loves our dogs it is lovely for her to be able to see our pets from time to time as the dogs are welcomed into the home by the
staff and management.

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Review from Eve G (Wife of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who has small vessel disease of the brain, onset dementia, double incontinence with Parkinson symptoms has been attending Willan House for the last four years. I looked in at this home several times before allowing him to go every Tuesday and Thursday.
I was encouraged to just "drop in"
whenever, no appointment and I must say I was very impressed. My husband settled in straight away and has never not wanted to go. The owner is wonderful - nothing is too much trouble. They do their utmost to be homely with all residents and day attendees. They exceed themselves and I cannot speak highly enough of them.

Reply from Christine Shiers, Manager at Willan House

Thank you for this!


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Review from John E (Husband of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care by all staff is first class. The food is good and there are plenty of activities during the day.

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Review from Andrew (Son of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father receives excellent care at Willan House. He is a frail and elderly man, and so needs lots of assistance with mobility and personal care. The staff are always on hand to help him and have been consistently friendly and supportive. Because the care home is small, he knows all of the people who
work there. And they know me by my first name too, so it all makes for a friendly and relaxed place for residents and visitors alike. The management of the home appears to be excellent too. Whenever I have had questions or concerns, the owners always have time to discuss my father's well-being in great detail.

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Review from Sheila S (Daughter of Resident) published on 4 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the 24/7 care provided for my father who has been a resident at Willan House since April 2012. Although my father has been bedridden since August 2012 due to a stroke they always provided a lovely Birthday celebration for him and when relatives visit from afar they are always welcomed
and provide them with refreshments.


We don't have a set routine for visiting my father but whenever we go we are always welcomed and given an update as to how he is.


The best way to describe Willan House is it is like a family home, lovely staff who have the residents care as their uttermost importance.


They also have wonderful cooks who produce home-cooked meals every day.


There are activities every day for those who want to/are able to join in. Some of the things the residents make are amazing.


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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Willan House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Willan House is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Willan House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4. 2 Positive Reviews ÷ 4 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

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Christine Shiers

Job Title: Manager

Joined: 2004

Owner Manager since 2004 Christine has a background in nursing and healthcare.