Wispington House

41 Mill Lane, Saxilby, Lincoln LN1 2QD
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8.9 23 Reviews
  • Wispington House, Lincoln
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Care Provided by Wispington House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Wispington House Ltd
  • Person in charge
  • Vincent Thornton (Manager)
  • Admission Criteria
    • Manager/Deputy will complete a pre admission assessment and any independent assessment is also accepted.
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Wispington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £920 – £1,100
    • Self-Funded Residential Dementia Care £920 – £1,100
    • RESPITE Self-Funded Residential Care £920 – £1,100
    • RESPITE Self-Funded Residential Dementia Care £920 – £1,100
  • (these prices are only a guideline, please contact Wispington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All the home ask is for visitors to avoid mealtimes.


  • Parking

  • Car parking to the front and rear of the building.


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Wispington House Reviews (23)

Total of 23, showing 1-20
8.9

Wispington House has a Review Score of 8.9 (8.873) out of 10, based on 4 reviews in the last 2 years. Over all time Wispington House has 23 reviews.

Overall Experience

  • 19
  • 4
  • 0
  • 0
  • 0

Date Published

23
0
1
4
19

Review from Catherine L (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for three weeks. Her mixed dementia, recently diagnosed, deteriorated following illness and we collectively agreed that she now needed a much safer place to live, as my elderly father was increasingly frail and in poor health. We were no longer able to cope at home. From
the outset, every single member of staff has been kind, gentle and so caring towards all of us. Mum is taking a while to settle, but the care staff with their unwavering support have made this difficult time much easier to bear. We feel genuinely blessed to have found such a wonderful group of staff, and I am thankful every day.

Reply from Katrina Bell, Administrator at Wispington House

Thank you so much for your kind words! It is so lovely to hear that we are doing a great job and making this transition a little easier on your mum and family! Vinny


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Review from A L (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the management and staff of Wispington House enough for all the help and advice throughout the difficult period of getting Mum a permanent place there.
Mum is treated with the utmost respect and is supported both physically and mentally by the excellent team. I never have to worry that
she isn't eating as there are always hearty meals, and not forgetting the tea and biscuits on tap!
We are all made to feel like one big family.

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Review from P W (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Wispington House in early November, as stated in previous reviews the fabric of the place is a little tired but kept nice and clean. The garden looks lovely and we look forward to the summer months when we can make use of the garden.


The staff are very caring and attentive

to the residents and visitors, the food appears to be very good and my mother is very happy with the quality of the meals, the accommodation and the staff at Wispington House. My sister and I were concerned about having to put our mother in a care home but we are both very happy with Wispington House and this has helped alleviate our concerns.

Reply from Vincent Thornton, Manager at Wispington House

Thank you very much for your kind words, our residents are always our number one for attention, all one big family. We are always striving to improve the environment and are getting there slowly.


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Review from C H (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff who have looked after my mum for the last 7 years. During covid, they went above and beyond to keep residents safe. Unfortunately, my mum is unable to join in activities now due to a decline in her condition. But they have a wide range of entertainment for residents to enjoy. The
home is clean and tidy all mum's clothes are laundered on-site. The home has become tired in decor in places especially some of the bedrooms. But a warm welcome always awaits relatives and friends.

Reply from Vincent Thornton, Manager at Wispington House

Thank you very much for the praise, our residents are always our priority. We are aware of the building and are slowly updating as we go.


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Review from Ann N (Niece of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly auntie was admitted to Wispington House just before the lockdown three years ago. The home is a little tired in places, but always kept extremely clean. The staff are always very friendly and welcoming when I visit. My aunt always speaks very highly about the food and seems content there.
The
family receive a monthly newsletter which keeps you updated with the activities planned.
Very homely, home from home.

Reply from Katrina Bell, Administrator at Wispington House

Thank you for your lovely comments, I will ensure they are shared with the team. Kind Regards Lindsey


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Review from Denise B (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wispington House has done a great job of looking after my mum who has been with them for 5 years now, under all the difficult covid times they did their best to keep all the residents and staff safe and happy. Mum is well looked after and I thank all the staff and managers and appreciate them greatly.

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Review from Anne T (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to the managers and staff at Wispington House for their care and consideration. Despite the restrictions and the stresses of recent months the Staff have always been welcoming and worked with good humour and empathy for residents and relatives. They have kept a careful watch over
dad and anticipated his needs. It is a joy to see his face light up when he sees the carers. Dad has been given excellent care and we have been kept up to date with his progress. It was a difficult decision to move Dad into care but he has thrived at Wispington House because of the care and the commitment of the staff and we are certain he is in the best place possible.

Reply from Lindsey Grady, Home Manager at Wispington House

Many thanks for this lovely review. We are so pleased that you and your dad are so happy with the home and our team. I will be sure to pass on your lovely comments to the whole staff team. Kind Regards, Lindsey.


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Review from Sally C (Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. Staff very friendly and helpful.
Food excellent.
Room is very spacious and bright.
Cleanliness is good.

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Review from Jennifer t (Niece of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the most recent time is that my Auntie has now got a little more poorly but the care is second to none. The management are so good and keep me informed at all times as to how my Auntie is. I think she is kept comfortable at all times and clean. I would highly recommend the home to anyone.
It really is home from home and I enjoy the visit to the home.

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Review from Sonia L (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went here from hospital. She had no medical issues. Once here she was content but at 91 had decided to 'switch off'. She was bedridden. The staff were amazing, attending to my mother frequently. I visited daily, with my child, sister and dog. We were also cared for, during my mother's last
days, with food and drinks. When mother did 'go to sleep', even the staff came to pay their respects.


The rooms may need a lick of paint, but the staff make this care home excellent!


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Review from Ralph F (Husband of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has started to come on Monday, Wednesday and Friday for the day. As a family, we have seen an improvement in my wifes' communication. She really enjoys going and is taking part in activities. I find she sleeps better as well after a day there.

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Review from JRF (Resident) assisted by family/friend published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After being ill in hospital, I spent one week in Wispington House for respite care. I was well looked after with the staff being attentive and caring.

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Review from Margaret M (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was adamant that she would never go into a care home, but after a fall that hospitalised her for 10 weeks she was left unable to walk at all. She was eventually discharged to Wispington House where she has spent the last 6 months.
The whole atmosphere in the home regarding care and friendship
is amazing, The staff are always happy and friendly. There are various stimulating activities. The food is excellent. We cannot believe how quickly she has taken to residential care and she genuinely seems happy. We visit regularly and are very impressed with the friendliness of the staff towards ourselves, and do not believe we could have found a better place for my Mother than Wispington House.

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Review from Dawn H (Daughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving day care and respite care since April 2016. She has commented that the staff are very caring and she greets them on each occasion with a with a smile and a cheery hello. I have observed that meals are made for the individual, seeing various residents each with a different
meal at teatime. The activities vary but I have noticed that all the residents/service users are encouraged to join in. The home itself is very clean without a trace of the residential home smell.

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Review from Alexandra S (Granddaughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Wispington House now for approximately a year, and the staff at Wispington were fantastic at settling her in, and she has been relaxed and at ease in her new home. I cannot praise the activity ladies enough, they work tirelessly with the residents offering a variety of activities
every day. My Grandma loves the activities, and after a recent stay in hospital she said she looked forward to going home to be able to participate in them again. The team at Wispington are fantastic at the care at home they are providing and long may it continue.

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Review from C B (Daughter-in-law of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the level of care provided. The staff are kind, professional and understanding.

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Review from Gillian F (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well cared for in Wispington House. The staff are wonderful.

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Review from Peter H (Husband of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife every day if possible and therefore see how the home is running. All I can say apart from the information below is that I am glad that my wife is in this first class home.

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Review from Diane T (Daughter of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the care of both my mother and father, I have been pleased at all times with the way that Wispington House's staff have shown compassion and care. At all times we have been made welcome by both the manager and care staff. I highly recommend this excellent care home.

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Review from Cath M (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Wispington House are always friendly and helpful. They treat all the residents, particularly those who are less mobile or more confused, with tender patience, warmth and genuine care. The atmosphere is calm and relaxed but that does not mean a lack of vigilance; nothing gets missed. There is
lots of fun and really good, home cooked food. High professional standards are under constant review and development which includes resident's and family's feedback being listened to and acted on. I am delighted with the care my Mum is given.

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Current Review Score: 8.9 (8.873)

Overview of Review Score

The Review Score of 8.9 (8.873) out of 10 for Wispington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.729 for Wispington House is calculated as follows: ( (36 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.729

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.144 Points relating to the number of positive Reviews for Wispington House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2. 4 Positive Reviews ÷ 5.2 = 0.769

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Wispington House

What types of Care is Wispington House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wispington House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wispington House have?

There are 20 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Wispington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wispington House to the centre of Lincoln?

5.3 mile(s) as the crow flies, distance by road may be significantly further.