Abbott House

Glapthorn Road, Oundle, Peterborough PE8 4JA
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9.6 60 Reviews
  • Abbott House, Peterborough
Abbott House Care Home is located in a pleasant residential area on the outskirts of Oundle, in Northamptonshire, where it specialises in a versatile elderly care service that includes admissions from people with serious mobility issues or dementia-related conditions.

Service users have 24-hour access to staff, while enjoying a service that is set up to respect their privacy and dignity, with the use of assisted bathrooms and a lounge area.

The facility has been purpose-built to achieve high standards of care, in an environment that is appropriate to the lifestyles of those with a range of sensitive personal needs.

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Care Provided by Abbott House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Other Care Provided
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Holly Callis (Home Manager)
  • Admission Criteria
    • Over 65 Years of Age
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 1

Funding & Fees Guide for Abbott House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,283
    • Self-Funded Residential Dementia Care from £1,352
    • RESPITE Self-Funded Residential Care from £1,383
    • RESPITE Self-Funded Residential Dementia Care from £1,286
  • (these prices are only a guideline, please contact Abbott House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Abbott House Reviews (60)

Total of 60, showing 21-40
9.6

Abbott House has a Review Score of 9.6 (9.631) out of 10, based on 21 reviews in the last 2 years. Over all time Abbott House has 60 reviews.

Overall Experience

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Date Published

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Review from G G (Granddaughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about Abbott House. Within just one week my nan had made significant improvements. She is so well looked after by the entire team. Everyone is so friendly and welcoming and the food is excellent. In my nan's own words, we'd "never tasted roast beef as tender as that". Such
a peaceful place too!

Reply from Hayley Greenwood, Home Manager at Abbott House

Thank you for your kind words. We are so happy to hear this and it will be passed onto our wonderful team.


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Review from D W (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum is given. The building and rooms are kept very clean. The staff are very friendly and caring. The management is very professional and helpful.

Reply from Hayley Greenwood, Home Manager at Abbott House

Thank you so much for your kind comments, we really appreciate it. We are happy to hear that your mum is enjoying her time here with us at Abbott House. Your feedback will be passed on to the team.


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Review from Robert B (Son of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Abbott House for 15 months. During that time she has been well looked after both in terms of her comfort and welfare and with regard to her personal needs. While, like many care homes, there has been a high staff turnover, my mother has always been treated with respect
and encouraged to maintain as much of her independence as she can. She has a spacious, light room overlooking the garden area, and this is always clean and warm.
The home has a calm, cheerful atmosphere, with none of the clutter and odours that sometimes characterise care homes.
The new management team and a higher proportion of permanent staff are working hard to improve communication and to create a team approach to meeting the needs of individual residents. I know she is in caring and safe hands.

Reply from Hayley Greenwood, Home Manager at Abbott House

Thank you for your kind comments. We are pleased to hear that your mum is being well looked after by our team who strive to achieve the highest standard of care for all of our residents. Your feedback will be passed on, thank you.


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Review from L P (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has a good atmosphere, and everybody is friendly. Easy access and lovely rooms. Nice gardens and a good view from the room. Staff overall is kind and helpful. Visiting is very easy, and taking Mum out for little outings is no problem.

Reply from Hayley Greenwood, Home Manager at Abbott House

Thanks so much for your kind comments. We are so pleased to hear that your mum is enjoying her time here at Abbott House. Your review will be passed on to the team.


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Review from G H (Friend of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Pleasant bright home with nice rooms. Would be beneficial to have a welcome when entering the building but rarely see anyone. If I need information I have to search someone out. Always very pleasant when I do find someone.

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Review from S H (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just completed his first week at Abbott House. The care and compassion shown by the staff has been exceptional and everyone is so professional yet human. I cannot have asked for a better experience. Dad has already settled in and is happier than I have seen him for a very long time. I
cannot recommend this home highly enough.

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Review from Adrian M (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As someone who works in the care industry I would say Abbott House is exceptional, If i was a CQC inspector I would rate this home as " Outstanding".
My mother is cared for with empathy and respect, she always tells me when I visit her how much she loves living at Abbott House, you can't ask for more
than that.
Good communication from staff and the manager, myself and my family are always making me welcome when we visit. Thank you for the care and support you give my mum.

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Review from Tim D (Nephew of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Abbott House for some time. The whole team, led by the manager and the team leader have provided an outstanding level of care. My aunt has always felt secure and has never had anything but positive things to say about those that look after her.
Everyone we have met or spoken to,
who is involved with her care, has made us feel that they are caring for one of their own.
The communication with us has been very good. We always feel she is in the best place we could have found for her.
During the difficult times of the pandemic, they have gone above and beyond to keep all the residents safe.
Abbott House is a very safe and happy place for any elderly person to live and be cared for. Every decision that's made, by all members of the team, has the wellbeing of the residents at its centre.

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Review from M M (Friend of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend at the start of the year, the staff are always so friendly and helpful, nothing is to much trouble, lovely and clean. Such a warm welcoming atmosphere. Enjoy coming into the home. Lovely place.

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Review from Jan K (Daughter of Resident) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I totally recommend this care home. My mother has been a resident for nearly 3 years and her care has been of the highest standard. The home is clean, well furnished. The staff are so caring, friendly and genuine with their level of support. Staff are well trained and there is a great rapport between
staff, residents and their families. During this year's pandemic, the staff have really stepped up even more to ensure residents safety, health and well being. They do a difficult job under difficult circumstances and deserve recognition for the ways in which they continue to look after our vulnerable loved ones. I continue to be impressed - and very grateful.

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Review from Julie J (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was looked after in Abbott House for the 2 years until her recent death. We were extremely happy with the lovely care she received in all this time. As a healthcare professional myself, I have visited many homes but I can truly say Abbott House is the nicest home I have really ever visited. The
managers lead a lovely team of staff that genuinely care and even at the end of mum's life their care was amazing. I would thoroughly recommend this home to anyone.

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Review from C F (Daughter of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbott House has a lovely friendly atmosphere and both management and staff strive to ensure that residents are happy and comfortable.

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Review from T C (Daughter of Resident) published on 13 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way the staff at Abbott House have cared for my mother, especially during the last few extremely difficult 'Covid' months. The staff appear happy, caring and well-trained and I would like to thank them most sincerely for all their hard work.

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Review from B H (Sister of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is always excellent but the home during these very difficult Covid times was quick to respond. They were extremely diligent and their precautions despite shortages were beyond question.
They continue to protect residents and staff and do what they can to keep them in contact with
their family.

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Review from Nathalie K (Regular Volunteer) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first went to Abbott House as part of the community action program which is run by Oundle Primary School. We take a small group of children to visit the home, once a week after school, we organise games, reading, singing activities with a few of willing residents. We always get a warm and cheerful
welcome, from both the residents and the staff. The living area is light, spaceful, looking on to the garden and the Oundle School chapel and welcoming. The children always have a little cake/biscuit and a drink before they leave, most generous and kind!
I then decided to keep going visiting on my own and I have always been very welcome, whatever the time or the day. I hope I can visit again soon.

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Review from C C (Son of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits to Abbott House have always been pleasant. In the current covid situation, I appreciate the extra measures put in place to keep the residents safe. Although the lack of flexibility in visiting is frustrating, I can appreciate why it is like this for now. The staff are always welcoming and hopefully,
moving forwards, we can get back to a bit more normality and contact with our loved ones. The care provided to the residents appears to be of a high standard. There might be some frustration from residents when they question rules or procedures and they are not given a clear explanation of why things are done in a particular way.

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Review from Rhona G (Cousin of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care provided. The care taken to ensure residents don't contract Covid 19 is second to none. All visitors to see residents are very carefully screened before being taken to a separate room or outside to the tent for the meeting and after every visit, everything is thoroughly
cleaned.

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Review from C M (Friend of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend on the way back from town regularly. The home is always welcoming and inviting and the staff always make me feel welcome and offer me refreshments. The home has a pleasant warm atmosphere and is clean and tidy. The residents are always happy and smiling. The manager will always talk
to me and shows great empathy to her residents.

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Review from Kate B (Daughter of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a excellent care home , demonstrated again through their handling of the COVID-19 situation. Through the whole period I have felt my mother has been safe and this has lessened the stress of not being able to see her regularly. The staff have kept us well informed and are always available for
any questions. The fact they have kept the residents safe and free from catching this virus to date is a credit to all of them. The Job of a care worker has been proved to be as valuable as other health staff during a time like this and it should be recognised properly for the vocation it is. Thank you to all the wonderful staff at Abbott House, the care you give is 5 star and it is certainly appreciate by myself and my family.

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Review from Natasha P (Friend of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my dear friend for many years. It has always been a joy to visit. The Staff and management team treat her with the utmost respect, she is always saying how happy she is. I have been unable to see her due to the covid restrictions but have always had constant updates on how she is.
I cannot fault the care and dedication of everyone involved in her care. If ever asked to recommend a care home, Abbott House would be the first place I would recommend to anyone enquiring.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Abbott House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Abbott House is calculated as follows: ( (170 Excellents x 5) + (60 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 244 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbott House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (8)

Hannah

Hannah Humphris

Job Title: Kitchen Assistant

Hannah has been at Abbott House for almost a year now and is a much valued member of the team. Hannah lives in Oundle and growing up lived in many countries with her family, from the Far East of Europe.
Hannah is very creative and in her spare time likes photography, painting, art and historical research. Hannah hand paints cards for each resident on their birthday.
Hannah is learning to bake, makes beautiful sandwiches and is also our resident DJ.


Astra

Astra Tiffin

Job Title: Cook

Joined: 2021

Astra is the newest member of our team, joining in April 2021. Astra has four children and is a grandmother. Astra loves cooking for her family and has worked in kitchens in hospitals and special needs facilities. She is very experienced in preparing buffets for large numbers and is very creative with sandwich fillings. Each week she makes a new "special" filling for the residents to try. Current favourites are cheese, mayonnaise and spring onion and the "all day breakfast" along with sausage and pickle. In her spare time Astra likes to spend time with her family and drive her new convertible...yes it is an Astra!


Stuart

Stuart Upex

Job Title: Housekeeper

My name is Stuart James Upex. I have lived in Oundle for fifty two years. Most of my ancestors lived in the local village for many centuries. I have worked in a warehouse, a shop and for many years in a local school. For three years I was a carer for my brother and fathers. I have a NVQ qualification in cleaning from Cambridge regional college. Outside of work my interests are reading, cinema and history (especially the great war). I joined the housekeeping team at Abbott house in march 2021. I have found the staff to be helpful and I believe my efforts help to maintain a good standard of living for the residents.


Holly

Holly Callis

Job Title: Service Manager

Joined: 2021

I have always had a passion for working in care and joined Shaw Healthcare in 2021 as a support worker.


After realising this is the profession I wanted to remain in, I progressed from a support worker to a Senior, to a Team Leader, Deputy Manager and I am now the Service manager working towards my NVQ 5.


I enjoy my job immensely and I could not see myself not working in the care sector. It brings me so much joy to see the residents and staff interact as one big happy family!


Hannah

Hannah Francis

Job Title: Deputy Manager

Joined: 2021

My name is Hannah Francis I am the Deputy Manager at Abbott House. I started on the 6th of December 2021 as a Support Worker, since that time I have progressed through to a senior Support Worker, Team Leader and recently Deputy Manager.


Before coming to Abbott House, I previously worked in aviation and had my own business as a freelance equine groom. I made the decision to come into the care sector after being inspired by the team that cared for both my parents.


Sophie

Sophie Hills

Job Title: Senior/Team Leader

Joined: 2021

I started working at Abbott House in November as a support worker and over the last 2 years, I have worked my way up to become a Senior/Team Leader. I am being supported to complete my NVQ 3, I really enjoy my job as I like to care for and support others.


Ieva

Ieva Lipsberga

Job Title: Team leader

Joined: 2020

I started working at Abbott House in January 2020 as my first job as a day support worker. After a year of gaining knowledge, I have been lucky to have had an opportunity to become a night Team Leader to which I continue to enjoy whilst working with a great team.


Suzanne

Suzanne Jolly

Job Title: Administrator

Joined: 2022

My name is Suzanne Jolly and I am the Service Administrator at Abbott House.


I joined Shaw Healthcare in October 2022 after my family and I immigrated from South Africa to the United Kingdom.


My previous working career has always been in the legal profession and I was a paralegal in South Africa.


I have thoroughly enjoyed the change in my job role in the care sector and find every day both a challenge and hugely rewarding.


As a service administrator, my role is varied and I have interactions with colleagues, residents, service users families and external companies/associations on a daily basis.


I strive to be efficient in all of my duties and provide support wherever I can within Abbott House.