Ashley Court

9 Reservoir Road, Kettering NN16 9QT
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9.6 95 Reviews
  • Ashley Court, Kettering
Located in a pleasant residential area of Kettering, Ashley Court Care Home has pleasant residential surroundings that are ideal for individuals with care needs to continue to pursue an independent and fulfilling lifestyle.

The home's friendly team are welcoming to visitors, while being experienced in delivering person-centred care methods using modern systems and technology.

Dementia care is practised at Ashley Court along with residential care, where a sensory garden and relaxation room proves a popular addition amongst all individuals.

New build granted by local Council - The owner of Ashley Court is to set a set for the work to commence by adding further 20 plus beds.

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Care Provided by Ashley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacqui Marks (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Ashley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £945
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £945

  • The home provides Activity indoor and outdoor. Ashley Court believe in fund raising and the company support in activities.
    Hairdresser visits weekly and choices/styles are listened too. These charges are separate to the fees / Chiropodist visits 6-8 weekly and these are also charged separately.
    Top up is reviewed- this is discussed on enquiry. The home accepts funded and private clients including 12 week dis-regard.


    Trained staff covering the home 24/7 The manager Jacqui is available and works closely with her Deputy Kat.
  • (these prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at any time - please try to avoid mealtimes to allow protected meals.


  • Parking

  • Ashley Court has private parking to the side of the home.


Ashley Court Reviews (95)

Total of 95, showing 21-40
9.6

Ashley Court has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Ashley Court has 95 reviews.

Overall Experience

  • 61
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  • 1

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Review from J N (Daughter-in-law of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is well cared for and we are always welcome. She has just celebrated a lovely birthday and seems very happy. There are many activities for the residents and some good entertainment.

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Review from F N (Son of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley Court is a caring, friendly care home and are always welcoming and greeted with a smile. Whenever we arrive, the residents are being fed and watered.

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Review from P B (Sister of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has recently moved to Ashley Court to be nearer to me. Her previous home was very large and the contrast to here is amazing.
She and I have been made to feel so welcome, her room is more spacious and is kept very clean and tidy. I know she will be Ok here.

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Review from D D (Uncle of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident here for nearly three years. The staff have been very caring and helpful with my uncle who has had several health issues. They encouraged him to keep up his interest in gardening and he maintained the garden during his time there. Unfortunately, my uncle passed away and
they have been very helpful and supportive.

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Review from Gillian C (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother suffers from Alzheimers and the month she spent in hospital prior to going into Ashley Court, she had deteriorated considerably. However, since being at Ashley Court, which is only 3 weeks, she has improved so much. The staff are unfailingly kind and there is a cheerful atmosphere. There are
plenty of activities should residents wish to take advantage of these.
Overall I am very happy with the manager and the team at Ashley Court.

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Review from G D (Sister of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting my brother, I thought the home was lovely, very clean and friendly.
Every patient looked spotless and happy.

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Review from Bernard G (Brother of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Was very happy and well looked after.

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Review from C H (Niece of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit my aunt from time to time and I find her happy, clean and well looked after thanks to the kind and helpful staff. Well done and thank you.

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Review from J P (Daughter of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Not happy. Mum had to be locked in her room to stop residents from going in and going through her belongings. Medication and creams not being administered when prescribed. Personal hygiene not happy with. Not updated with information concerning wellbeing. Room too hot and stuffy. No handrail in the
toilet, even after requesting for one to be put in. Mum had a fall and no one knew about it. Why did it happen when sensor mat was in place? My theory is it wasn't plugged in!

Reply from Jacqui Marks, Home Manager at Ashley Court

We are sorry to hear that you are not happy with the service at Ashley Court. We always strive to provide the best service at our home and we take all complaints seriously and would like to invite you to come in and discuss the issues you have raised in the review.


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Review from P C (Sister of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been at Ashley Court for three weeks now, having been transferred here from hospital.
She has settled well and seems very comfortable.
The staff are all caring and very kind and work well together under the manager.
It's a great relief to know that my sister is under the best of care.
The manager's door is always open for residents and visitors. Well done!

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Review from Morag C (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and residents of Ashley Court have been so kind and welcoming to my mother. I have been impressed by the individual care that is being given to my mother. Mum is encouraged to take part in the daily activities and she is loving the garden. When sad mum gets 1:1 chats with staff. The home is
more than I expected thank you.

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Review from D P (Brother of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the standard of care by the staff very good on my visit and my sister seemed very content in Ashley Court. The manager was very informative and helpful.

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Review from Barry S (Husband of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was very happy once she had settled. The staff were very pleasant and helpful. Her room was clean and pleasant and her bed looked very comfortable. When we visited my wife always seemed happy and the staff were always pleased to assist if we had a problem (once she mislaid her teeth). The only
problem that we had was that she lost her glasses.

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Review from Karen H (Daughter of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although this home was not the most "upmarket" with regards to its decor recent improvements have been made and this is more than made up by the care given by the amazing team who go over and above on a daily basis even though they are stretched to their limits.
I'm happy that my mum was cared for
here and I always felt supported too. Thank you Ashley Court.

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Review from David R (Son of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Ashley Court residential care home continues to provide excellent care for my mother. I feel 100% confident that all of her needs are taken care of, physically and socially. I am always relaxed to know that she is being looked after 24 hours per day.

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Review from Irene T (Daughter-in-law of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home where the staff are the most caring, patient people I have ever met.


They provide a safe environment where we know that all of my mother-in-law's needs are attended to.


We thank all of them.


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Review from Peter P (Son-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of the family that have visited the care home they are very pleased with all the care and entertainment that they put on for residents and visitors. They are always on the go.

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Review from M P (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in touch with the Ashley Care Home since January this year and I am very pleased with the care my dad is getting he is more relaxed knowing that he has people there around to look after him.


The staff are very friendly and helpful.


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Review from Janice R (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is treated with care and respect. He is always clean and comfortable when we visit and seems to be happy and at ease.

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Review from Stuart B (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for a few years and receives a high level of care and is very happy with her surroundings and the personal treatment that they offer. We would have no hesitation to recommend the home to others.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Ashley Court is calculated as follows: ( (89 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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