Ashley Court

9 Reservoir Road, Kettering NN16 9QT
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9.6 95 Reviews
  • Ashley Court, Kettering
Located in a pleasant residential area of Kettering, Ashley Court Care Home has pleasant residential surroundings that are ideal for individuals with care needs to continue to pursue an independent and fulfilling lifestyle.

The home's friendly team are welcoming to visitors, while being experienced in delivering person-centred care methods using modern systems and technology.

Dementia care is practised at Ashley Court along with residential care, where a sensory garden and relaxation room proves a popular addition amongst all individuals.

New build granted by local Council - The owner of Ashley Court is to set a set for the work to commence by adding further 20 plus beds.

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Care Provided by Ashley Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Jacqui Marks (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Ashley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £945
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £945

  • The home provides Activity indoor and outdoor. Ashley Court believe in fund raising and the company support in activities.
    Hairdresser visits weekly and choices/styles are listened too. These charges are separate to the fees / Chiropodist visits 6-8 weekly and these are also charged separately.
    Top up is reviewed- this is discussed on enquiry. The home accepts funded and private clients including 12 week dis-regard.


    Trained staff covering the home 24/7 The manager Jacqui is available and works closely with her Deputy Kat.
  • (these prices are only a guideline, please contact Ashley Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are always welcome at any time - please try to avoid mealtimes to allow protected meals.


  • Parking

  • Ashley Court has private parking to the side of the home.


Ashley Court Reviews (95)

Total of 95, showing 41-60
9.6

Ashley Court has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Ashley Court has 95 reviews.

Overall Experience

  • 61
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  • 3
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  • 1

Date Published

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Review from A H (Daughter of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Ashley Court since 2014 and the carers really look after her well, they also looked after my husband for many years sadly he passed away but the care was fantastic. Well done Ashely Court keep up the good work.

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Review from C B (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my parent has hearing and slight problems it is difficult to be included in group activities. One to one conversations help to keep her ticking over. Staff are approachable and helpful and engage with her.

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Review from Marian C (Wife of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I only needed my husband to go for a few days to give me some respite and thought the inside of the home drab and dreary. But we were greeted by welcoming, smiling faces wherever we turned. The atmosphere was one of contentment and acceptance of everyone's weaknesses. The staff all willingly undertook
the most undesirable tasks quickly and efficiently. I was content to leave him there and felt I could learn a lot about tolerance.

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Review from Helen M (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This care home has a warm and friendly staff who are very kind, cheerful and helpful. The food is reasonable and plenty of meals provided with help given to ensure residents do eat. The surroundings are a little basic but the residents do not seem to notice that.

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Review from Alison G (Daughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father went to Ashley Court for respite care. My mother was very concerned about how he would respond to this but we need not have worried as the kind, friendly, caring staff made sure he was comfortable and welcome. He was very happy throughout his stay.

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Review from Angela J (Wife of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband receives, staff are all caring, friendly and professional. Ashley Court has a tranquil and calm atmosphere, relatives are made very welcome.

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Review from Shelly K (Granddaughter of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home have been caring for my grandma for some time now and they have been wonderful for both family and her.
They have supported and treated her with dignity and care throughout her stay here.

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Review from David D (Son of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always happy to see mum comfortable and happy in herself.
Staff always willing to listen and help if I have any concerns.

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Review from K T (Granddaughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather seems to have settled well. The carers have gone out of their way to incorporate his routine at home into his new life at Ashley Court. Any issues we have had have been dealt with satisfactorily and immediately. He is always clean, well dressed and shaved regularly. Ashley Court has given
him much of his dignity back.

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Review from Gillian M (Daughter of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly welcoming staff. Mumf eels very happy here.

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Review from Daniel M (Son-in-law of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, homely, caring.

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Review from John B (Grandson of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran appears to be happy when I visit and there are a variety of events put on which is good.

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Review from Janet C (Wife of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long a spell in hospital, I was informed that my Husband needed a care home. He was discharged to a 'home' but too far for me to access. Ashley Court is nearer and I know that he is being well looked after. So far I have no complaints and I visit on different days and times. Whatever the time
my Husband is clean and well clothed. The Manager is always friendly and I can ask her anything and she answers and helps in so many ways.
I would recommend the home and hope that any person would agree with me!!

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Review from A H (Daughter of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent 3 months in hospital and on discharge, we had 48hours to find a care home and the only availability was one in Desborough. Thankfully after 3 weeks, a room became available at Ashley Court and what a blessing. We love the care and attention dad is receiving and it's nice to see him finally
settled.

Reply from Jacqui Marks, Manager at Ashley Court

Thank you for your lovely review.


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Review from Paul H (Son-in-law of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made very welcome, care good and food good.

Reply from Jacqui Marks, Manager at Ashley Court

Thank you for your lovely review.


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Review from Lydia M (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most of the staff are very helpful and caring. The manager helps whenever she can and is very friendly and helpful.
The laundry staff are very friendly and helpful too.
I have no complaints.

Reply from Jacqui Marks, Manager at Ashley Court

The team at Ashley Court thanks you for your lovely review.


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Review from Shirley E (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always greeted with a smile and offered a hot drink. Staff are attentive to Mum. They encourage her to eat and drink. She has an alert mat in her room which is comforting.
The home is clean but I feel a bit basic, overall feel Mum is being well cared for.

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Review from Lindsay M (Granddaughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always a pleasure visiting my Nana where she seems very happy and content in her home environment.
Staff are always very welcoming and an amazing support (to family too).
It is evident that they all work well together as a team, with how good the care given is.
I never have any worries with
leaving my Nana.

Reply from Jacqui marks, Manager at Ashley Court

The team at Ashley Court thank you for your lovely review.


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Review from Karen F (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my mother as she is so happy in her home environment. I believe this is down to the care and dedication of all the staff. The staff are always very welcoming and despite being busy, they always have time to listen. They also take the time to update us on how and what my mother
has been doing from one visit to another.


I was lucky to be available to join in with the Christmas party afternoon. Wow! What an afternoon that was! The staff deserve a gold medal for all the work and organising they did to produce such a fantastic time for all the residents. It was so lovely to see how much everyone had enjoyed themselves. Massive thank you for this.


Just keep doing what you do best at Ashley Court, you are a fantastic team.


Reply from Jacqui Marks, manager at Ashley Court

Thank you for your lovely review


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Review from Paul F (Son-in-law of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was greeted by both very friendly and welcoming staff. Everything seemed well organised and we were offered tea/coffee on arrival. Staff were very attentive to both residents and visitors. It was lovely to see the residents so happy in their home environment and safety seemed to be a priority as I
noticed staff constantly looking out for them. A lovely visit to my mother-in-law over the Christmas period.

Reply from Jacqui Marks, Manager at Ashley Court

Thank you for your lovely review


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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Ashley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Ashley Court is calculated as follows: ( (89 Excellents x 5) + (34 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 132 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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